All Systems Operational

About This Site

Welcome to the status page for Blackbaud Unplanned Events. Issues impacting our products and services are tracked here. Monitor this page if you are experiencing an issue and stay updated on the resolution.

We continue to make improvements as we centralize resources and improve your experience! Let us know what you think! Email us at statuspage.feedback@blackbaud.com

Planned maintenance details are listed here: http://maintenance.blackbaud.com

Altru   Operational
Blackbaud Analytics   Operational
Blackbaud CRM   Operational
Blackbaud Internet Solutions   Operational
Blackbaud Merchant Services   Operational
Blackbaud NetCommunity   Operational
Blackbaud Payment Service   Operational
Direct Marketing   Operational
Education Edge Operational
Education Edge   Operational
Faculity Access for the Web   Operational
Email Services   Operational
eTapestry   Operational
Financial Edge   Operational
Financial Edge NXT   Operational
Luminate Operational
Luminate Beta   Operational
Luminate CMS   Operational
Luminate Integration   Operational
Luminate Online   Operational
Luminate WebServices   Operational
Luminate CRM   Operational
Online Express Operational
Online Express   Operational
Givalanche   Operational
The Raiser's Edge   Operational
Raiser's Edge NXT   Operational
ResearchPoint   Operational
Sphere   Operational
Team Approach   Operational
WealthPoint   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 25, 2017
We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Sep 25, 16:04 EDT
Sep 24, 2017
We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Sep 24, 19:44 EDT
Sep 23, 2017

No incidents reported.

Sep 22, 2017

No incidents reported.

Sep 21, 2017
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 21, 16:26 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Sep 21, 16:21 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 21, 15:51 EDT
Sep 20, 2017
We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Sep 20, 14:50 EDT

We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.

Sep 19, 2017

No incidents reported.

Sep 18, 2017
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 18, 16:24 EDT
Investigating - we have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 18, 16:02 EDT
We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Sep 18, 09:53 EDT
Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 15, 17:46 EDT
Update - We have identified an issue where a small number of customers are unable to complete certain merge functions. Basic functionality, donations, transactions, and other advanced functions are operating as expected, only certain merge functions are affected. Our engineers have successfully diagnosed the issue and have all hands on deck working to address it for you. We hope to have your full service restored as quickly as possible for the affected customers. Please continue to reference this page for updates.
Sep 15, 16:09 EDT
Update - We have identified an issue where a small number of customers are unable to complete certain merge functions. Basic functionality, donations, transactions, and other advanced functions are operating as expected, only certain merge functions are affected. We continue to have all hands on deck working to address this for the affected customers. Please continue to reference this page for updates.
Sep 15, 14:36 EDT
Update - We have identified an issue where some customers are receiving error messages. Please note that donations and transactions are processing and applications are operational. Our engineers continue to diagnose the issue and have all hands on deck working to address it for you. We hope to have the issue resolved as quickly as possible. Please continue to reference this page for updates.
Sep 15, 13:56 EDT
Update - We have identified an issue where some customers are receiving error messages. Please note that donations and transactions are processing and applications are operational. Our engineers have successfully diagnosed the issue and have all hands on deck working to address it for you. We hope to have the issue resolved as quickly as possible. Please continue to reference this page for updates.
Sep 15, 13:20 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all hands on deck working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Sep 15, 12:47 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Sep 15, 12:16 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 15, 11:50 EDT
Sep 14, 2017
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 14, 14:52 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 14, 14:19 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 14, 13:50 EDT
Sep 13, 2017

No incidents reported.

Sep 12, 2017
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 12, 21:23 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 12, 21:01 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 12, 17:11 EDT
Update - We have identified an issue that continues to impact some of our customers when logging into the hosted Files Folder. Our engineers are still working to diagnose the cause and we have all hands on deck to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Sep 12, 16:17 EDT
Update - We have identified an issue impacting some of our customers when logging into the hosted Files Folder. Our engineers are still working to diagnose the cause and we have all hands on deck to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Sep 12, 15:46 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 12, 15:16 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 12, 15:03 EDT
Sep 11, 2017
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 11, 23:56 EDT
Update - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Sep 11, 23:50 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 11, 23:46 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 11, 23:14 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 11, 09:19 EDT
Investigating - we have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 11, 08:55 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 11, 06:53 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 11, 06:29 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 11, 06:01 EDT