All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Operational
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ ? Operational
Blackbaud Website Package ? Operational
Direct Marketing™ Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) ? Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® NPOconnect® Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 16, 2024

No incidents reported today.

May 15, 2024
Active Issue Alert – Tuition Management - 000529975
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 15, 16:06 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 15, 15:15 EDT
Active Issue Alert – Raiser Edge NXT - Request Entry-000529812
Resolved - This incident has been resolved.
May 15, 03:38 EDT
Identified - The issue has been identified and a fix is being implemented.
May 15, 03:31 EDT
Investigating - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 15, 03:02 EDT
Active Issue Alert – Rasisers Edge NXT - Request Entry-000529812
Resolved - This incident has been resolved.
May 15, 01:29 EDT
Identified - The issue has been identified and a fix is being implemented.
May 15, 00:47 EDT
Update - We are continuing to investigate this issue.
May 15, 00:25 EDT
Investigating - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 14, 23:44 EDT
May 14, 2024
Active Issue Alert – Raiser's Edge NXT - 000529792
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 14, 18:17 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 14, 17:55 EDT
Active Issue Alert – Financial Edge NXT & Raiser's Edge NXT - #000529694
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 14, 16:20 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent errors, the Citrix access page to be blank, and errors when accessing FTP. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 14, 14:49 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 14, 13:15 EDT
Active Issue Alert – Blackbaud Altru - 000529656
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 14, 13:03 EDT
Update - We have identified an issue impacting some of our customers. This is causing some customers to receive an error HTTP Error 503. The service is unavailable or Blackbaud_OpenCardPresentForm is not defined. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 14, 12:55 EDT
Update - We have identified an issue impacting some of our customers. This is causing some customers to receive an error HTTP Error 503. The service is unavailable or Blackbaud_OpenCardPresentForm is not defined. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 14, 12:20 EDT
Update - We have identified an issue impacting some of our customers. This is causing some customers to receive an error HTTP Error 503. The service is unavailable or Blackbaud_OpenCardPresentForm is not defined. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 14, 11:39 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 14, 11:20 EDT
Active Issue Alert – Blackbaud Education Management - Request Entry-000529477
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 14, 09:34 EDT
Monitoring - An issue impacting some of our customers is now resolved and services have been restored. Our engineers are continuing to monitor the situation. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 13, 16:57 EDT
Identified - We have diagnosed an issue that is impacting a subset of Education Management customers. Customers are experiencing errors when signing in or slowness when navigating the software. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.
May 13, 15:59 EDT
Investigating - We have identified an issue impacting a subset of Education Management customers. Customers are experiencing slowness or errors when accessing the software. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
May 13, 14:52 EDT
May 13, 2024
Active Issue Alert – ResearchPoint - 000529518
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 13, 16:44 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 13, 16:29 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 13, 16:05 EDT
Active Issue Alert – JustGiving - 000529357
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 13, 12:59 EDT
Identified - We have identified an issue impacting some of our customer reports. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates. The next update will be at 12:30pm EST.
May 13, 10:19 EDT
Update - We have identified an issue impacting some of our customer reports. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates. The next update will be at 8am EST.
May 13, 06:48 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 13, 05:46 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 13, 05:19 EDT
May 12, 2024
Active Issue Alert – Email Services - #000529350
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 12, 12:32 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 12, 11:08 EDT
May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024
Resolved Issue Alert – Blackbaud Fundraiser Performance Management - 000529061
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 9, 12:44 EDT
Active Issue Alert – Blackbaud Grantmaking - 000528974
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 9, 09:47 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 9, 09:31 EDT
Active Issue Alert – JustGiving® from Blackbaud® - 000528963
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 9, 09:18 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 9, 08:50 EDT
May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024
Active Issue Alert – Blackbaud NetCommunity - Request Entry-000527984
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 3, 07:53 EDT
Investigating - We have identified an issue impacting a subset of NetCommunity customers in our US datacentre, causing timeout or gateway errors when attempting to log in to the service. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
May 3, 04:53 EDT
May 2, 2024

No incidents reported.

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