Active Issue Alert – Raiser's Edge NXT - 000458002
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 02, 2023 - 14:28 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 02, 2023 - 14:16 EDT

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

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Past Incidents
Jun 2, 2023

Unresolved incident: Active Issue Alert – Raiser's Edge NXT - 000458002.

Jun 1, 2023
Active Issue Alert – Financial Edge NXT - 000457651
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 1, 22:10 EDT
Identified - On May 26, we identified an issue impacting a subset of Financial Edge NXT customers that resulted in blank EFT/ACH files. Engineers have identified a root cause of this issue and are working to resolve the issue. In the interim, we suggest creating EFT/ACH files in database view.
Jun 1, 09:39 EDT
Active Issue Alert – Raiser's Edge NXT - 000457799
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 1, 18:01 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jun 1, 17:48 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 1, 16:00 EDT
May 31, 2023

No incidents reported.

May 30, 2023
Active Issue Alert – Raiser's Edge NXT - 000457236
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 30, 22:27 EDT
Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
May 30, 17:36 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 30, 16:54 EDT
Active Issue Alert – Financial Edge and Raiser's Edge - 000457106
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 30, 15:55 EDT
Update - We have identified an issue impacting a subset of Raiser's Edge and Financial Edge customers. When launching database view users are receiving a prompt 'Remote Desktop License Issue". Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 30, 14:23 EDT
Update - We have identified an issue impacting a subset of Raiser's Edge and Financial Edge customers. When launching database view users are receiving a prompt 'Remote Desktop License Issue". Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 30, 14:03 EDT
Update - We have identified an issue impacting a subset of Raiser's Edge and Financial Edge customers. When launching database view users are receiving a prompt 'Remote Desktop License Issue". Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 30, 13:17 EDT
Update - We have identified an issue impacting a subset of Raiser's Edge and Financial Edge customers. When launching database view users are receiving a prompt 'Remote Desktop License Issue". Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 30, 12:42 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 30, 12:26 EDT
May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023
Maintenance Overage 23051511501336- BB Church Management
Resolved - This incident has been resolved.
May 26, 04:54 EDT
Identified - Maintenance ID 23051511501336 - The maintenance that was scheduled to complete on 05/26/2023 at 3:00am EST has been extended to 5:00am EST.
This maintenance is necessary to perform a routine task in our environment.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
May 26, 02:59 EDT
May 25, 2023
Active Issue Alert – Online Express - 000456624
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 25, 17:16 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 25, 15:22 EDT
Active Issue Alert – Financial Edge NXT - #000456612
Resolved - An issue impacting some of our FENXT customers with Yodlee is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 25, 15:22 EDT
Identified - We have identified an issue impacting some of our FENXT customers with Yodlee enabled.  Customers are experiencing multiple issues within Credit Card and Bank Account pages.  These modules still have all functionality at this time. Our engineers have diagnose the issue and are awaiting a resolution from our vendor Yodlee.  Please continue to reference this page for updates.
May 25, 15:19 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when accessing Bank Accounts within Financial Edge NXT.  Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 25, 15:06 EDT
Active Issue Alert – Online Express - 000456473
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 25, 14:04 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to access the Online Express plug-in within the Raiser's Edge database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 25, 12:44 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to access the Online Express plug-in within the Raiser's Edge database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 25, 12:07 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to access the Online Express plug-in within the Raiser's Edge database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 25, 11:14 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to access the Online Express plug-in within the Raiser's Edge database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 25, 10:31 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to access the Online Express plug-in within the Raiser's Edge database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 25, 09:52 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to access the Online Express plug-in within the Raiser's Edge database view.  Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 25, 09:30 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 25, 09:20 EDT
Active Issue Alert – Blackbaud Tuition Management - 000456235
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 25, 10:01 EDT
Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
The next update will be tomorrow at 9:00 AM EDT.
May 24, 16:05 EDT
Update - We have identified an issue impacting our customers. Payers using previously stored American Express cards within Tuition Management are receiving a 330 error when attempting to pay. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
May 24, 10:35 EDT
Investigating - We have identified an issue impacting a small subset of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 24, 10:24 EDT
May 24, 2023
Active Issue Alert – NetCommunity, Internet Solutions, Altru - 000456381
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 24, 17:48 EDT
Update - We are continuing to investigate this issue.
May 24, 17:06 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 24, 16:41 EDT
Active Issue Alert – ResearchPoint - 000456240
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 24, 12:09 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 24, 11:47 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 24, 11:03 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 24, 10:28 EDT
Active Issue Alert – Altru - 000456210
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 24, 09:26 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 24, 09:01 EDT
Maintenance Overage 000456177 - Multiple Services Affected
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 24, 00:46 EDT
Update - We are continuing to investigate this issue.
May 24, 00:46 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 23, 23:37 EDT
Identified - Maintenance ID 63360 - The maintenance that was scheduled to complete on 5/25/2023 at 10 PM EST has been extended to 12:00AM EST.
This maintenance is necessary to perform a routine maintenance task in our environment
Please refer to this page for updates on the completion or additional extensions of the maintenance.
May 23, 21:28 EDT
May 23, 2023
Active Issue Alert – Blackbaud Payments - 000456062
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 23, 14:48 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 23, 14:30 EDT
Active Issue Alert – Blackbaud Payment Service - 000456033
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 23, 13:48 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 23, 13:26 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 23, 13:11 EDT
Active Issue Alert – Blackbaud Tuition Management - 000455951
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 23, 12:17 EDT
Update - We are currently experiencing an issue where our call center may not be able to assist parents with updating credit card automatic debit information. For the time being, we encourage parents to access the parent site directly to make these changes. Please continue to reference this page for updates.
May 23, 10:25 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 23, 10:00 EDT
May 22, 2023
Active Issue Alert – Blackbaud NetCommunity - #000455775
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 22, 16:00 EDT
Identified - Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
May 22, 15:50 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 22, 14:51 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 22, 13:46 EDT
Active Issue Alert – Blackbaud Merchant Services - 000455704
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 22, 11:29 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 22, 11:20 EDT
May 21, 2023
Active Issue Alert – Raiser's Edge NXT - 000455631
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 21, 22:20 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
May 21, 22:14 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 21, 21:44 EDT
May 20, 2023

No incidents reported.

May 19, 2023
Resolved Issue Alert – Altru - 000455452
Resolved - We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
May 19, 11:29 EDT
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