Blackbaud Status - Active Issue Alert – Raiser's Edge

Active Issue Alert – Raiser's Edge - #000305416

Incident Report for Blackbaud

Resolved

An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Posted Nov 15, 2021 - 18:05 EST

Update

A fix has been implemented and engineers are monitoring the results. If you are still having issues please refer to this Knowledge Base article https://kb.blackbaud.com/knowledgebase/articles/Article/197671. Next update will be at 6 PM ET

Posted Nov 15, 2021 - 17:01 EST

Monitoring

A fix has been implemented and engineers are monitoring the results. If you are still having issues please refer to this Knowledge Base article https://bbkb.blackbaud.com/knowledgebase-internal/articles/Article/197671.

Posted Nov 15, 2021 - 16:12 EST

Investigating

We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Posted Nov 15, 2021 - 15:27 EST

This incident affected: Raiser's Edge®.