Active Issue Alert – Team Approach - 2018071701
Incident Report for Blackbaud
Resolved
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Jul 17, 2018 - 17:22 EDT
Investigating
We have identified an issue impacting a subset of our customers in which payments are timing out with our vendor Paya. Our engineers have identified a fix and are working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Posted Jul 17, 2018 - 17:01 EDT
Update
We are continuing to work on a fix for this issue.
Posted Jul 17, 2018 - 16:58 EDT
Identified
We have identified an issue impacting Team Approach customers in the Boston area. Our engineers have diagnosed the cause and are working to resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Jul 17, 2018 - 16:32 EDT
Investigating
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Jul 17, 2018 - 16:06 EDT