An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Jan 20, 2023 - 14:59 EST
Identified
We are aware of an issue impacting Tuition Management when payers are attempting to process credit card payments. Other non-credit card forms of payment are working correctly. Engineers are working to resolve the issue as soon as possible.
Posted Jan 20, 2023 - 13:17 EST
Monitoring
Tuition Management payers should no longer receive errors when processing a credit card payment. Engineers continue to monitor the situation.
Posted Jan 19, 2023 - 17:14 EST
Update
We are aware of an issue impacting Tuition Management where payers are receiving an error when processing a credit card payment. Other forms of payment are working correctly. Engineers are working to resolve the issue as soon as possible.
Posted Jan 19, 2023 - 16:38 EST
Investigating
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Jan 19, 2023 - 15:59 EST
This incident affected: Blackbaud Tuition Management™.