An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Oct 19, 2018 - 04:53 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 19, 2018 - 03:55 EDT
Identified
Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Posted Oct 19, 2018 - 03:14 EDT
Update
We have identified an issue impacting some of our Luminate customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Oct 19, 2018 - 02:55 EDT
Investigating
We have identified an issue impacting some of our Luminate customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.