Active Issue Alert – Financial Edge NXT - 000426742
Incident Report for Blackbaud
Resolved
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Jan 24, 2023 - 08:08 EST
Update
We are aware of an issue impacting FENXT where clients are receiving errors when running Financial Statements. There are currently a few workarounds outlined in kb: https://kb.blackbaud.com/knowledgebase/articles/Article/201045

Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you.
Please continue to reference this page for updates. The next update will be at 12:00 PM EST on Tuesday, January 24, 2023"
Posted Jan 23, 2023 - 12:56 EST
Update
We are aware of an issue impacting FENXT where clients are receiving errors when running Financial Statements. There are currently a few workarounds outlined in kb https://kb.blackbaud.com/knowledgebase/articles/Article/201045

Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you.
Please continue to reference this page for updates. The next update will be at 12:00 PM EST on Monday."
Posted Jan 20, 2023 - 13:51 EST
Update
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. The next update will be at 12:00 PM EST on Monday.
Posted Jan 20, 2023 - 12:10 EST
Investigating
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Jan 20, 2023 - 11:36 EST
This incident affected: Blackbaud Financial Edge NXT® (Financial Edge NXT).