An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Jan 22, 2020 - 02:29 EST
Identified
Our engineers have successfully diagnosed the issue impacting logins for a subset of Blackbaud Pacific based customers and we are working to address it now. Please continue to reference this page for updates.
Posted Jan 22, 2020 - 02:14 EST
Update
We have identified an issue impacting a subset of our Blackbaud Pacific based customers when attempting to login to impacted services. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Jan 22, 2020 - 01:50 EST
Investigating
We have identified an issue impacting a subset of our Blackbaud Pacific based customers causing errors when attempting to log in or use features within the affected service. Sites are loading as intended, but authentication into the impacted services is not processing as intended for this subset of customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Jan 22, 2020 - 01:37 EST
This incident affected: Blackbaud CRM™ and Blackbaud NetCommunity™.