Blackbaud Status - Active Issue Alert – Multiple Products

Active Issue Alert – Multiple Products - #2019051301

Incident Report for Blackbaud

Resolved

This incident has been resolved.

Posted May 13, 2019 - 15:24 EDT

Monitoring

An issue impacting some of our customers is now resolved. We are currently monitoring the situation, however services have been restored at this time. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Posted May 13, 2019 - 10:11 EDT

Update

We are continuing to investigate this issue.

Posted May 13, 2019 - 10:01 EDT

Investigating

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Posted May 13, 2019 - 09:41 EDT

This incident affected: Blackbaud Grantmaking™ (Blackbaud Grantmaking™), Blackbaud.com (Blackbaud.com), Blackbaud Altru®, Blackbaud eTapestry®, Blackbaud NetCommunity™, Blackbaud Tuition Management™, ResearchPoint™, WealthPoint®, DonorCentral® NXT, Blackbaud Financial Edge NXT® (Financial Edge NXT), and Blackbaud Raiser's Edge NXT® (Raiser's Edge NXT®).