Active Issue Alert – Blackbaud NetCommunity, Raisers Edge - #2018042501
Incident Report for Blackbaud
Resolved
An issue impacting some of our Blackbaud NetCommunity and RE7 customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Apr 25, 2018 - 16:56 EDT
Update
We have identified an issue impacting some of our Blackbaud NetCommunity and RE7 customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Posted Apr 25, 2018 - 15:50 EDT
Identified
We have identified an issue impacting some of our Blackbaud NetCommunity and RE7 customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Posted Apr 25, 2018 - 14:53 EDT
Investigating
We have identified an issue impacting some of our Blackbaud NetCommunity and RE7 customers causing intermittent slowness, errors or other service issues. Our engineers are still working to resolve the issue and get your full service restored as quickly as possible. Please continue to reference this page for updates.
Posted Apr 25, 2018 - 14:01 EDT
Update
Blackbaud Engineers continue to troubleshoot an issue impacting some of our customers Blackbaud NetCommunity and Raisers Edge causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Posted Apr 25, 2018 - 13:31 EDT
Identified
We have identified an issue impacting some of our Blackbaud NetCommunity, Raisers Edge customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Apr 25, 2018 - 13:02 EDT
Investigating
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Apr 25, 2018 - 12:29 EDT
This incident affected: Blackbaud NetCommunity™ and Raiser's Edge®.