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Posted May 14, 2018 - 16:40 EDT
Identified
Sunday, after the eTapestry 7.40.0 release, we noticed a bug where customers are experiencing an eTapestry application error if they mark checkbox next to "Create a Journal Contact for this account" when generating a one-off document from a transaction or from an account’s Personas page. As a workaround, users can still generate their document and then manually create the journal contact. For example:
• Drill into any donation.
• Click Create Document button at bottom.
• Select any template, navigate to the Delivery step, and DO NOT mark checkbox next to "Create a Journal Contact for this account". Fill out required fields.
• Click Run button.
• After the document generates, navigate to the Journal page and manually add a Contact with the proper Subject, Method, and Note information.
We will update this status page with additional information once we have a plan for deploying a fix, which we should have available on Monday during EST work hours. We appreciate your patience while we work through this issue!