Blackbaud Status - Active Issue Alert – Blackbaud Education Management Solutions, Blackbaud Student Information System, CRM, Financial Edge NXT, Raiser's Edge NXT, Luminate Online

Active Issue Alert – Blackbaud Education Management Solutions, Blackbaud Student Information System, CRM, Financial Edge NXT, Raiser's Edge NXT, Luminate Online - #000238920

Incident Report for Blackbaud

Resolved

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Posted Apr 01, 2021 - 20:44 EDT

Monitoring

A fix has been implemented and services have returned to operational status. Our engineers will continue to monitor the situation for any changes.

Posted Apr 01, 2021 - 20:23 EDT

Update

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.

Posted Apr 01, 2021 - 18:50 EDT

Update

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Posted Apr 01, 2021 - 18:07 EDT

Investigating

Posted Apr 01, 2021 - 17:56 EDT

This incident affected: Blackbaud Financial Edge NXT® (Financial Edge NXT), Blackbaud Luminate Online® (Blackbaud Luminate Online®), Blackbaud Education Management Solutions (Blackbaud Student Information System™, Core Functionality), Blackbaud CRM™, and Blackbaud Raiser's Edge NXT® (Raiser's Edge NXT®).