An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Apr 16, 2018 - 22:11 EDT
Monitoring
We have currently monitoring an issue impacting some of our Education Edge, Financial Edge, and Raiser's Edge customers causing latency and timeouts when attempting to connect to the Sydney Citrix login page. Our engineers are monitoring the event and verifying that services are available. Please continue to reference this page for updates.
Posted Apr 16, 2018 - 21:40 EDT
Investigating
We have identified an issue impacting some of our Education Edge, Financial Edge, and Raiser's Edge customers causing latency and timeouts when attempting to connect to the Sydney Citrix login page. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Apr 16, 2018 - 21:20 EDT
This incident affected: Financial Edge® and Raiser's Edge®.