An issue impacting a subset of our Altru customers causing credit credit card swipes to not work has been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Jul 06, 2018 - 03:02 EDT
Update
As previously reported, we identified an issue impacting a subset of our Altru customers in which credit card swipes are not working. If you are experiencing this issue, please manually enter credit card numbers to complete transactions. This is not affecting other aspects or functions of the application. We will be updating your Altru solution on the evening of July 5, 2018. The quality of our solutions is our highest priority, and we apologize for any negative impact these issues have caused you or your users. Please continue to reference this page for updates.
Posted Jul 02, 2018 - 15:00 EDT
Identified
We have identified an issue impacting a subset of our Altru customers in which credit card swipes are not working. If you are experiencing this issue, please manually enter credit card numbers to complete transactions. Our engineers will be preparing deployment of a permanent fix in an future maintenance window. This is not affecting other aspects or functions of the application and we are working to resolve the issue as quickly as possible. Please continue to reference this page for updates.