An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted May 13, 2019 - 00:55 EDT
Update
As previously reported, our engineering team has identified the issue impacting some of our Luminate Beta online customers causing intermittent slowness, errors or other service issues within the application. Our engineers have successfully diagnosed the issue and are implementing a repair action across the environment. We hope to have your full service restored as quickly as possible and appreciate your patience with this matter. The next update will be provided at 12:00 AM ET.
Posted May 12, 2019 - 20:00 EDT
Update
Our engineering team has identified the issue impacting some of our Luminate Beta online customers causing intermittent slowness, errors or other service issues within the application. Our engineers have successfully diagnosed the issue and are implementing a repair action across the environment. We hope to have your full service restored as quickly as possible and appreciate your patience with this matter.
Posted May 12, 2019 - 18:45 EDT
Update
As previously reported, we have identified an issue impacting some of our Luminate Beta online customers causing intermittent slowness, errors or other service issues within the application. Our engineers have successfully diagnosed the issue and we currently have all the appropriate engineers working diligently to address it for you. We hope to have your full service restored as quickly as possible and appreciate your patience with this matter.
Posted May 12, 2019 - 14:26 EDT
Update
As previously reported, we have identified an issue impacting some of our Luminate Beta online customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible and appreciate your patience with this matter. Next update will be provided at 2 PM EST or sooner should more information become available.
Posted May 12, 2019 - 10:38 EDT
Update
As previously reported, our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address the underlying issue within Luminate Beta for you. We hope to have your full service restored as quickly as possible and appreciate your patience on this matter. Please continue to reference this page for updates.
Posted May 12, 2019 - 09:37 EDT
Update
Our engineers have successfully diagnosed the issue impacting Luminate Beta customers and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Posted May 12, 2019 - 09:03 EDT
Update
Our engineers have successfully diagnosed the issue impacting a subset of Luminate Beta customers and we are working to address it now. Please continue to reference this page for updates.
Posted May 12, 2019 - 08:04 EDT
Identified
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update will be at 9:00 am ET.
Posted May 12, 2019 - 02:55 EDT
Update
We are continuing to investigate this issue.
Posted May 12, 2019 - 02:53 EDT
Update
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Posted May 12, 2019 - 02:35 EDT
Update
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted May 12, 2019 - 01:31 EDT
Investigating
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.