An issue impacting some of our Luminate Online customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted May 19, 2018 - 00:41 EDT
Update
Blackbaud engineers continue to address an issue that is affecting a small subset of our customers who use Luminate Online/Raiser's Edge Integration. Customers may be unable to sync data. Please note that this does not affect donations, transactions or other aspects of the applications. Our engineers continue work to deploy a fix that will re-mediate the issue. We are working to restore this service as soon as possible. We will provide an update Saturday morning at 10am ET or earlier if one becomes available. Please continue to reference this page for updates.
Posted May 18, 2018 - 14:42 EDT
Update
As reported Blackbaud Engineers continue to address an issue that is affecting a small subset of our customers who use Luminate Online/Raiser's Edge Integration. Customers may be unable to sync data. Please note that this does not affect donations, transactions or other aspects of the applications. Our engineers are working to deploy a fix for this issue but it will take time to propagate. We are working to restore this service as soon as possible. We will provide an update Friday afternoon at 1PM ET or earlier if one becomes available. Please continue to reference this page for updates.
Posted May 18, 2018 - 08:02 EDT
Update
As reported we continue to address an issue that is affecting a small subset of our customers who use Luminate Online/Raiser's Edge Integration. Customers may be unable to sync data. Please note that this does not affect donations, transactions or other aspects of the applications. Our engineers are working diligently to deploy a fix that will re-mediate the issue but it will take time to propagate. We are working to restore this service as soon as possible. We will provide an update Friday afternoon at 12PM ET or earlier if one becomes available. Please continue to reference this page for updates.
Posted May 17, 2018 - 18:04 EDT
Update
Blackbaud engineers continue to address an issue that is affecting a small subset of our customers who use Luminate Online/Raiser's Edge Integration. Customers may be unable to sync data. Please note that this does not affect donations, transactions or other aspects of the applications. Our engineers are working to deploy a fix that will re-mediate the issue but it will take time to propagate. We are working to restore this service as soon as possible. We will provide an update Thursday morning at 5PM ET or earlier if one becomes available. Please continue to reference this page for updates.
Posted May 17, 2018 - 13:00 EDT
Update
As reported we continue to address an issue that is affecting a small subset of our customers who use Luminate Online/Raiser's Edge Integration. Customers may be unable to sync data. Please note that this does not affect donations, transactions or other aspects of the applications. Our engineers are working diligently to deploy a fix that will re-mediate the issue but it will take time to propagate. We are working to restore this service as soon as possible. We will provide an update Thursday morning at 12PM ET or earlier if one becomes available. Please continue to reference this page for updates.
Posted May 17, 2018 - 08:56 EDT
Update
We continue to mitigate an issue that is affecting a small subset of our customers who use Luminate Online/Raiser's Edge Integration. Customers may be unable to sync data. Please note that this does not affect donations, transactions or other aspects of the applications. Our engineers are working to deploy a fix in order to re-mediate the issue but it will take time to propagate. We are working to restore this service as soon as possible. We will provide an update Thursday morning at 9am ET or earlier if one becomes available. Please continue to reference this page for updates.
Posted May 16, 2018 - 17:33 EDT
Update
As reported, we are aware of an issue that is affecting a small subset of our customers who use Luminate Online/Raiser's Edge Integration. Customers may be unable to sync data. Please note that this does not affect donations, transactions or other aspects of the applications. Our engineers continue to work on deploying a fix in order to re-mediate the issue but it will take time to propagate. We are working to restore this service as soon as possible. We will provide an update Wednesday afternoon at 5pm ET or earlier if one becomes available. Please continue to reference this page for updates.
Posted May 16, 2018 - 11:59 EDT
Update
We are aware of an issue that is affecting a small subset of our customers who use Luminate Online/Raiser's Edge Integration. Customers may be unable to sync data. Please note that this does not affect donations, transactions or other aspects of the application. Our engineers are working to create a fix in order to re-mediate the issue but it will take time to deploy. We are working to restore this service as soon as possible. We will provide an update Wednesday morning at 12pm ET or earlier if one becomes available. Please continue to reference this page for updates.
Posted May 15, 2018 - 17:49 EDT
Update
Our engineers are working diligently to repair an issue impacting a subset of our some of our customers using Luminate Online / Raiser's Edge Integration. Our engineers have identified a fix and are working to implement it as soon as possible. Please continue to reference this page for updates.
Posted May 15, 2018 - 17:30 EDT
Update
Our engineers are continuing to repair an issue impacting a subset of our some of our customers using Luminate Online / Raiser's Edge Integration. Our engineers have identified a fix and are working to implement it as soon as possible. Please continue to reference this page for updates.
Posted May 15, 2018 - 17:01 EDT
Update
We are continuing to repair an issue impacting a subset of our some of our customers using Luminate Online / Raiser's Edge Integration. Our engineers have identified a fix and are working to implement it as soon as possible. Please continue to reference this page for updates.
Posted May 15, 2018 - 15:38 EDT
Identified
We have identified an issue impacting a subset of our some of our customers using Luminate Online / Raiser's Edge Integration. Our engineers have identified a fix and are working to implement it as soon as possible. Please continue to reference this page for updates.
Posted May 15, 2018 - 15:02 EDT
Investigating
We have identified an issue impacting a subset of our some of our customers using Luminate Online / Raiser's Edge Integration. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.