Active Issue Alert – Raiser's Edge NXT - #2018080702
Incident Report for Blackbaud
Resolved
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Aug 07, 2018 - 16:49 EDT
Update
An issue impacting some of our Raiser's Edge NXT customers hosted in the Sydney data center causing intermittent slowness, errors or other service issues is still being investigated. We have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Posted Aug 07, 2018 - 16:24 EDT
Update
We have identified an issue impacting some of our Raiser's Edge NXT customers hosted in the Sydney data center. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Posted Aug 07, 2018 - 15:25 EDT
Investigating
We have identified an issue impacting some of our Raiser's Edge NXT customers hosted in the Sydney data center that are causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Aug 07, 2018 - 14:37 EDT
This incident affected: Blackbaud Raiser's Edge NXT® (Raiser's Edge NXT®).