Our engineers have diagnosed the issue and performed repair procedures. Engineers continue to monitor the situation to ensure no further issues arise. Next update to this page will be 4:30 PM ET, unless other information becomes available. Please continue to reference this page for updates.
Posted Feb 06, 2019 - 09:29 EST
Monitoring
Our engineers have successfully diagnosed the issue and performed repair procedures. Engineers are continuing to monitor the situation to ensure no further issues arise. Please continue to reference this page for updates.
Posted Feb 06, 2019 - 07:21 EST
Identified
Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. Customers may experience connection errors when connecting to Luminate Online databases. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Posted Feb 06, 2019 - 06:48 EST
Update
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within Luminate Online. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Feb 06, 2019 - 06:01 EST
Investigating
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Feb 06, 2019 - 05:24 EST
This incident affected: Blackbaud Luminate Online® (Blackbaud Luminate Online®).