An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Nov 27, 2018 - 13:49 EST
Monitoring
Blackbaud engineers have applied a hot fix to Smart Tuition parent site to restore services to within acceptable tolerances. We will continue to monitor services to ensure the issue has been resolved and will provide an update at 1:00PM ET
Posted Nov 27, 2018 - 11:46 EST
Identified
Our Engineers continue to troubleshoot an issue impacting some of our Smart Tuition customers when using the shopping cart feature on the parent site. This issue has no impact to tuition payments or donations. Our engineers are diligently working to resolve this issue for you as quickly as possible. Please continue to reference this page for updates. Next update will be at 11:30 AM ET
Posted Nov 27, 2018 - 10:08 EST
Update
Blackbaud Engineers continue to investigate an issue impacting some of our Smart Tuition customers when using the shopping cart feature on the parent site causing errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Nov 27, 2018 - 09:42 EST
Investigating
We have identified an issue impacting some of our Smart Tuition customers when using the shopping cart feature on the parent site causing errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Nov 27, 2018 - 09:11 EST
This incident affected: Blackbaud Tuition Management™.