As previously reported, we identified an issue where a very small subset of new or expired users who reset their password may receive an error or are unable to login. We have identified a workaround to address the issue while we investigate a permanent fix to implement. Please note this only affects users who do not use on-house account management. For any issues you may experience, please contact Customer Support. Please continue to visit the status page for further details.
Posted May 14, 2019 - 15:50 EDT
Update
We continue to monitor an issue our engineers identified where a very small subset of new or expired users who reset their password may receive an error or are unable to login. We have identified a workaround to address the issue while we investigate a permanent fix to the problem. Please note this only affects users who do not use on-house account management. We will provide an update on Tuesday at 6pm ET or as updates become available - please continue to reference this page for updates.
Posted May 14, 2019 - 12:44 EDT
Monitoring
As previously reported, our engineers identified an issue where a very small subset of new or expired users who reset their password may receive an error or are unable to login. We have identified a workaround to address the issue while we investigate a permanent fix to the problem. We will continue to monitor for any further errors. Please note this only affects users who do not use on-house account management. We will provide an update on Tuesday at 1pm ET or as updates become available - please continue to reference this page for updates.
Posted May 14, 2019 - 01:16 EDT
Identified
We identified an issue where a very small subset of users who reset their password when expired may receive an error or unable to login. We are currently diagnosing the issue and our engineers are working to create a fix to bring the issue to resolution. Please continue to reference this page for updates. We will provide an update in one hour.
Posted May 14, 2019 - 00:14 EDT
Update
Our engineers have identified an issue where a very small subset of users who reset their password when expired may receive an error or unable to login. We are currently diagnosing the issue and our engineers are working to create a fix to bring the issue to resolution. Please continue to reference this page for updates. We will provide an update in one hour.
Posted May 14, 2019 - 00:00 EDT
Update
We identified an issue where a small subset of users may reset their password when expired and receive an error. We’re continuing to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
Posted May 13, 2019 - 23:13 EDT
Investigating
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.