An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted May 13, 2022 - 11:31 EDT
Update
An issue affecting some of our customers' ability to access their application is now resolved, and basic services have been restored. Scheduled jobs to update data within ResearchPoint may still be affected; our engineers are working to restore these scheduled jobs as quickly as possible. If you have any questions about status in the future, you can always get updates at this page. Thank you. The next update is expected at 12:00 PM EST.
Posted May 13, 2022 - 10:29 EDT
Update
An issue affecting some of our customers' ability to access their application is now resolved, and basic services have been restored. Scheduled jobs to update data within ResearchPoint may still be affected; our engineers are working to restore these scheduled jobs as quickly as possible. If you have any questions about status in the future, you can always get updates at this page. Thank you. The next update is expected at 10:30 AM EST.
Posted May 13, 2022 - 09:17 EDT
Update
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Some customers are receiving an “Unable to connect to database” error message. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible.
Posted May 12, 2022 - 17:45 EDT
Update
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Posted May 12, 2022 - 16:15 EDT
Update
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted May 12, 2022 - 14:37 EDT
Investigating
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.