An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Feb 10, 2019 - 11:11 EST
Update
As previously reported, we have identified an issue impacting some of our Raiser's Edge and Financial Edge NXT customers causing errors when attempting to view most recent data within lists and other forms within the application. Our engineers have successfully diagnosed the issue, and we are continuing to implement a resolution to restore services as soon as possible. Please continue to reference this page for updates. Your patience is greatly appreciated.
Posted Feb 10, 2019 - 10:35 EST
Update
As previously reported, we have identified an issue impacting some of our Raiser's Edge and Financial Edge NXT customers causing errors when attempting to view most recent data within lists and other forms within the application. Our engineers have successfully diagnosed the issue, and we are working diligently to restore your services as soon as possible. Please continue to reference this page for updates.
Posted Feb 10, 2019 - 09:59 EST
Identified
We have identified an issue impacting some of our Raiser's Edge NXT customers causing errors when attempting to view most recent data within lists and other forms within the application. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Posted Feb 10, 2019 - 09:33 EST
Investigating
We have identified an issue impacting some of our Raiser's Edge NXT customers causing errors when attempting to view most recent data within lists and other forms within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Feb 10, 2019 - 08:39 EST
This incident affected: Blackbaud Financial Edge NXT® (Financial Edge NXT) and Blackbaud Raiser's Edge NXT® (Raiser's Edge NXT®).