Active Issue Alert – Blackbaud Payment Service, Luminate Online and eTapestry - 000428534
Incident Report for Blackbaud
Resolved
An issue impacting a subset of Luminate Online and Blackbaud Payment Services customers utilizing IATS is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Jan 27, 2023 - 16:51 EST
Update
We are aware of an issue impacting a subset of Luminate Online and Blackbaud Payment Services customers utilizing IATS. Customers who have opted to utilize IATS will receive payment processing errors. IATS has acknowledged the issue and our engineers are currently working with them to resolve it as soon as possible.
Posted Jan 27, 2023 - 14:10 EST
Update
We are aware of an issue impacting a subset of Luminate Online and Blackbaud Payment Services customers utilizing IATS. Customers who have opted to utilize IATS will receive payment processing errors. IATS has acknowledged the issue and our engineers are currently working with them to resolve it as soon as possible.
Posted Jan 27, 2023 - 13:53 EST
Update
We are aware of an issue impacting a subset of Luminate Online and Blackbaud Payment Services customers utilizing IATS. Customers who have opted to utilize IATS will receive payment processing errors. IATS has acknowledged the issue and our engineers are currently working with them to resolve it as soon as possible.
Posted Jan 27, 2023 - 13:04 EST
Update
We are aware of an issue impacting a subset of Luminate Online and Blackbaud Payment Services customers utilizing IATS. Customers who have opted to utilize IATS will receive payment processing errors. IATS has acknowledged the issue and our engineers are currently working with them to resolve it as soon as possible.
Posted Jan 27, 2023 - 12:34 EST
Update
We are aware of an issue impacting a subset of Luminate Online and Blackbaud Payment Services customers utilizing IATS. Customers who have opted to utilize IATS will receive payment processing errors. IATS has acknowledged the issue and our engineers are currently working with them to resolve it as soon as possible.
Posted Jan 27, 2023 - 12:15 EST
Update
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Jan 27, 2023 - 12:03 EST
Identified
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Jan 27, 2023 - 11:17 EST
Investigating
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Jan 27, 2023 - 10:53 EST
This incident affected: Blackbaud Luminate Online® (Blackbaud Luminate Online®) and Blackbaud eTapestry®, Payment Services.