An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Feb 06, 2018 - 01:04 EST
Update
We continue to investigate an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. For most affected services, the service is intermittently unavailable, where either the site or database is sometimes unavailable. We will provide an update in 2 hours or if a change in status occurs. Please continue to reference this page for updates.
Posted Feb 06, 2018 - 00:08 EST
Update
We continue to investigate an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. For most affected services, the service is intermittently unavailable, where either the site or database is sometimes unavailable. The impact to Altru customers has been reduced to degraded service at this time. We will provide an update in 1 hour or if a change in status occurs. Please continue to reference this page for updates.
Posted Feb 05, 2018 - 23:06 EST
Update
As reported, we continue to investigate an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. For most affected services, the service is intermittently unavailable, where either the site or database is sometimes unavailable. Some Altru customers are reporting more significant degraded service, specifically with errors when attempting to use the service. We will provide an update in 1 hour or if a change in status occurs. Please continue to reference this page for updates.
Posted Feb 05, 2018 - 22:11 EST
Update
We continue to investigate an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. For most affected services, the service is intermittently unavailable, where either the site or database is sometimes unavailable. Some Altru customers are reporting more significant degraded service, specifically with errors when attempting to use the service. Please continue to reference this page for updates.
Posted Feb 05, 2018 - 21:35 EST
Update
As reported, we have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. For most affected services, the service is intermittently unavailable, where either the site or database is sometimes unavailable. Some Altru customers are reporting more significant degraded service, specifically with errors when attempting to use the service. Please continue to reference this page for updates.
Posted Feb 05, 2018 - 20:52 EST
Update
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. For most affected services, the service is intermittently unavailable, where either the site or database is sometimes unavailable. Some Altru customers are reporting more significant degraded service, specifically with errors when attempting to use the service. Please continue to reference this page for updates.
Posted Feb 05, 2018 - 20:18 EST
Update
We have identified an issue impacting some of our customers in which they are experiencing intermittent connectivity. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Feb 05, 2018 - 19:55 EST
Investigating
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Feb 05, 2018 - 19:25 EST
This incident affected: Blackbaud Altru®, Blackbaud CRM™, Blackbaud NetCommunity™, Financial Edge®, and Raiser's Edge®.