Active Issue Alert – Raiser's Edge NXT & Financial Edge NXT - #000238617
Incident Report for Blackbaud
Resolved
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Apr 01, 2021 - 02:10 EDT
Update
As previously reported, we have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible and greatly appreciate your patience . Please continue to reference this page for updates. Our next update will be provided at 2:30 AM EST or as more information becomes available.
Posted Apr 01, 2021 - 01:35 EDT
Update
As previously reported, we have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible and greatly appreciate your patience . Please continue to reference this page for updates.
Posted Apr 01, 2021 - 01:04 EDT
Update
As previously reported, we have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Posted Apr 01, 2021 - 00:33 EDT
Update
As previously reported, we have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Posted Apr 01, 2021 - 00:03 EDT
Identified
As previously reported, We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Posted Mar 31, 2021 - 23:31 EDT
Update
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Posted Mar 31, 2021 - 22:57 EDT
Update
We are continuing to investigate this issue.
Posted Mar 31, 2021 - 22:19 EDT
Update
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Mar 31, 2021 - 21:55 EDT
Investigating
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Mar 31, 2021 - 21:16 EDT
This incident affected: Blackbaud Financial Edge NXT® (Financial Edge NXT) and Blackbaud Raiser's Edge NXT® (Raiser's Edge NXT®).