Blackbaud Status - Active Issue Alert – Multiple Products

Active Issue Alert – Multiple Products - 2019051501

Incident Report for Blackbaud

Resolved

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Posted May 15, 2019 - 05:52 EDT

Identified

We diagnosed an issue that is causing intermittent login issues for Non Prod BBCRM and latency for Raisers Edge customers. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.

Posted May 15, 2019 - 05:41 EDT

Investigating

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

Posted May 15, 2019 - 05:20 EDT

This incident affected: Blackbaud Education Management Solutions (Blackbaud School Website System™, Blackbaud Enrollment Management System™, Blackbaud Learning Management System, Blackbaud Student Information System™), Blackbaud Grantmaking™ (Blackbaud Grantmaking™), Blackbaud Financial Edge NXT® (Accounts Payable API, Financial Edge NXT, General Ledger API, Statistical Unit API, Treasury API), Blackbaud Altru®, Blackbaud CRM™, Blackbaud eTapestry®, WealthPoint®, DonorCentral® NXT, Blackbaud Raiser's Edge NXT® (Constituent API, Fundraising API, Gift API, Opportunity API, Raiser's Edge NXT®), and Blackbaud Merchant Services™ (Payments API).