Active Issue Alert – Luminate Integration - #2018080701
Incident Report for Blackbaud
Resolved
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Aug 07, 2018 - 19:21 EDT
Monitoring
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully resolved the issue however there is still a backlog of data which is currently being processed. We will continue to monitor the situation to ensure the backlog is completely caught up.
Posted Aug 07, 2018 - 14:22 EDT
Identified
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Posted Aug 07, 2018 - 13:47 EDT
Update
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Aug 07, 2018 - 13:17 EDT
Investigating
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Aug 07, 2018 - 12:39 EDT
This incident affected: Blackbaud Luminate Online® (Blackbaud Luminate Online®).