The issue has been identified and a fix is being implemented.
Posted Jan 17, 2020 - 11:51 EST
Update
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Posted Jan 17, 2020 - 11:18 EST
Investigating
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Jan 17, 2020 - 10:46 EST
This incident affected: Financial Edge® and Raiser's Edge®.