An issue impacting some of our some Luminate Online customers when trying to process refunds is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Mar 23, 2023 - 16:42 EDT
Update
We have identified an issue impacting some Luminate Online customers. Customers are receiving a “Technical Difficulties Error” when trying to process refunds. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates. The next update will be at 6:00 PM EST.
Posted Mar 23, 2023 - 15:15 EDT
Update
We have identified an issue impacting some Luminate Online customers. Customers are receiving a “Technical Difficulties Error” when trying to process refunds. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates. The next update will be at 3:00 PM EST.
Posted Mar 23, 2023 - 11:07 EDT
Identified
We have identified an issue impacting some Luminate Online customers. Customers are receiving a “Technical Difficulties Error” when trying to process refunds. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Posted Mar 22, 2023 - 14:53 EDT
Update
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Mar 22, 2023 - 14:01 EDT
Update
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Mar 22, 2023 - 13:39 EDT
Investigating
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Mar 22, 2023 - 12:58 EDT
This incident affected: Blackbaud Luminate Online® (Blackbaud Luminate Online®).