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Please continue to reference this page for updates, the next of which will be by 2 PM EDT.","created_at":"2026-10-23T11:39:56.376-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-23T12:22:21.970-04:00","display_at":"2026-10-23T11:39:56.000-04:00","deliver_notifications":true,"tweet_id":null,"id":"wv3sj7dwwplm","incident_id":"9sf0g8827q8t","custom_tweet":null,"affected_components":[{"code":"0hp4x88z5b0p","name":"Blackbaud Grantmaking™ - Blackbaud Grantmaking™","old_status":"operational","new_status":"degraded_performance"}]},{"status":"identified","body":"We have identified an issue with Application processing that may result in the form being stuck in consideration. Our engineers have identified the cause and are releasing a fix.  Existing submissions should download normally after the fix is deployed.  Please continue to reference this page for updates, the next of which will be by 2 PM EDT.","created_at":"2026-10-23T11:39:19.206-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-23T12:19:50.678-04:00","display_at":"2026-10-23T11:39:19.000-04:00","deliver_notifications":false,"tweet_id":null,"id":"wjnp7vx4c16z","incident_id":"9sf0g8827q8t","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Blackbaud Grantmaking™","created_at":"2018-07-31T16:47:35.923-04:00","updated_at":"2026-10-23T15:07:51.446-04:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"0hp4x88z5b0p","page_id":"q8hn1tdbtyhh","group_id":"jcsc21dgp7n8"}]},{"name":"Active Issue Alert – Blackbaud Luminate Online -  000699240","status":"resolved","created_at":"2026-10-23T10:14:03.390-04:00","updated_at":"2026-10-23T11:45:21.443-04:00","monitoring_at":null,"resolved_at":"2026-10-23T11:45:21.420-04:00","impact":"minor","shortlink":"https://stspg.io/47cjg6tv3pkb","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-23T10:14:03.380-04:00","reminder_intervals":null,"id":"9mk384m14hff","page_id":"q8hn1tdbtyhh","incident_updates":[{"status":"resolved","body":"An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.","created_at":"2026-10-23T11:45:21.420-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-23T11:45:21.420-04:00","display_at":"2026-10-23T11:45:21.420-04:00","deliver_notifications":true,"tweet_id":null,"id":"tszn5h3d9wnh","incident_id":"9mk384m14hff","custom_tweet":null,"affected_components":[{"code":"cpbmtwzn67cl","name":"Blackbaud Luminate Online® - Blackbaud Luminate Online®","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We have identified an issue leading to slow response times within Action Alerts as well as intermittent failed Advocacy reports. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you.  Please continue to reference this page for updates.","created_at":"2026-10-23T11:33:45.334-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-23T11:33:45.334-04:00","display_at":"2026-10-23T11:33:45.334-04:00","deliver_notifications":true,"tweet_id":null,"id":"bs7gth9lz399","incident_id":"9mk384m14hff","custom_tweet":null,"affected_components":[{"code":"cpbmtwzn67cl","name":"Blackbaud Luminate Online® - Blackbaud Luminate Online®","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We have identified an issue leading to slow response times within Action Alerts as well as intermittent failed Advocacy reports. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you.  Please continue to reference this page for updates.","created_at":"2026-10-23T10:54:29.906-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-23T10:54:29.906-04:00","display_at":"2026-10-23T10:54:29.906-04:00","deliver_notifications":true,"tweet_id":null,"id":"b2dmbwsrh3jb","incident_id":"9mk384m14hff","custom_tweet":null,"affected_components":[{"code":"cpbmtwzn67cl","name":"Blackbaud Luminate Online® - Blackbaud Luminate Online®","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We have identified an issue leading to slow response times within Action Alerts as well as intermittent failed Advocacy reports. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you.  Please continue to reference this page for updates.","created_at":"2026-10-23T10:14:03.493-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-23T10:14:03.493-04:00","display_at":"2026-10-23T10:14:03.493-04:00","deliver_notifications":true,"tweet_id":null,"id":"3d5tj0jvblnn","incident_id":"9mk384m14hff","custom_tweet":null,"affected_components":[{"code":"cpbmtwzn67cl","name":"Blackbaud Luminate Online® - Blackbaud Luminate Online®","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Blackbaud Luminate Online®","created_at":"2017-02-27T13:59:57.003-05:00","updated_at":"2026-10-23T11:45:21.378-04:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"cpbmtwzn67cl","page_id":"q8hn1tdbtyhh","group_id":"5rmrg1vgx6fy"}]},{"name":"Active Issue Alert – Blackbaud Luminate Online -  000698717","status":"resolved","created_at":"2026-10-21T08:26:09.363-04:00","updated_at":"2026-10-23T09:26:43.578-04:00","monitoring_at":"2026-10-21T08:26:44.000-04:00","resolved_at":"2026-10-23T09:26:43.547-04:00","impact":"minor","shortlink":"https://stspg.io/cn31ymk75613","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-21T08:26:09.353-04:00","reminder_intervals":null,"id":"rldk3ymk4q39","page_id":"q8hn1tdbtyhh","incident_updates":[{"status":"resolved","body":"An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.","created_at":"2026-10-23T09:26:43.547-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-23T09:26:43.547-04:00","display_at":"2026-10-23T09:26:43.547-04:00","deliver_notifications":true,"tweet_id":null,"id":"csspg96ck49r","incident_id":"rldk3ymk4q39","custom_tweet":null,"affected_components":[{"code":"cpbmtwzn67cl","name":"Blackbaud Luminate Online® - Blackbaud Luminate Online®","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update will be tomorrow 10/23 at 10am ET","created_at":"2026-10-22T17:02:35.634-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-22T17:02:35.634-04:00","display_at":"2026-10-22T17:02:35.634-04:00","deliver_notifications":true,"tweet_id":null,"id":"n7c4jvpbftb9","incident_id":"rldk3ymk4q39","custom_tweet":null,"affected_components":[{"code":"cpbmtwzn67cl","name":"Blackbaud Luminate Online® - Blackbaud Luminate Online®","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update will be at 5pm ET","created_at":"2026-10-22T14:33:00.363-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-22T14:33:00.363-04:00","display_at":"2026-10-22T14:33:00.363-04:00","deliver_notifications":true,"tweet_id":null,"id":"xyvv2g3sl3bf","incident_id":"rldk3ymk4q39","custom_tweet":null,"affected_components":[{"code":"cpbmtwzn67cl","name":"Blackbaud Luminate Online® - Blackbaud Luminate Online®","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update will be at 2pm ET","created_at":"2026-10-22T10:43:47.123-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-22T10:43:47.123-04:00","display_at":"2026-10-22T10:43:47.123-04:00","deliver_notifications":true,"tweet_id":null,"id":"ywtd81zyhlk1","incident_id":"rldk3ymk4q39","custom_tweet":null,"affected_components":[{"code":"cpbmtwzn67cl","name":"Blackbaud Luminate Online® - Blackbaud Luminate Online®","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update is at 10 AM ET on 10/22","created_at":"2026-10-21T17:05:44.876-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-21T17:05:44.876-04:00","display_at":"2026-10-21T17:05:44.876-04:00","deliver_notifications":true,"tweet_id":null,"id":"9llk72r2gp8z","incident_id":"rldk3ymk4q39","custom_tweet":null,"affected_components":[{"code":"cpbmtwzn67cl","name":"Blackbaud Luminate Online® - Blackbaud Luminate Online®","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our engineers are continuing to monitor the fix that was implemented. Please continue to reference this page for updates. The next update is at 5 PM ET.","created_at":"2026-10-21T15:00:06.896-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-21T15:00:06.896-04:00","display_at":"2026-10-21T15:00:06.896-04:00","deliver_notifications":true,"tweet_id":null,"id":"pz3wk27chqg1","incident_id":"rldk3ymk4q39","custom_tweet":null,"affected_components":[{"code":"cpbmtwzn67cl","name":"Blackbaud Luminate Online® - Blackbaud Luminate Online®","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results. Please continue to reference this page for updates.","created_at":"2026-10-21T08:26:44.871-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-21T08:27:12.193-04:00","display_at":"2026-10-21T08:26:44.000-04:00","deliver_notifications":true,"tweet_id":null,"id":"t88ghzqxf4w4","incident_id":"rldk3ymk4q39","custom_tweet":null,"affected_components":[{"code":"cpbmtwzn67cl","name":"Blackbaud Luminate Online® - Blackbaud Luminate Online®","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you.  Please continue to reference this page for updates.","created_at":"2026-10-21T08:26:09.483-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-21T08:26:09.483-04:00","display_at":"2026-10-21T08:26:09.483-04:00","deliver_notifications":true,"tweet_id":null,"id":"8d6qrsffcyxy","incident_id":"rldk3ymk4q39","custom_tweet":null,"affected_components":[{"code":"cpbmtwzn67cl","name":"Blackbaud Luminate Online® - Blackbaud Luminate Online®","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Blackbaud Luminate Online®","created_at":"2017-02-27T13:59:57.003-05:00","updated_at":"2026-10-23T11:45:21.378-04:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"cpbmtwzn67cl","page_id":"q8hn1tdbtyhh","group_id":"5rmrg1vgx6fy"}]},{"name":"Active Issue Alert – Blackbaud Education Management Solutions, Blackbaud eTapestry® - #000698846","status":"resolved","created_at":"2026-10-21T13:13:44.098-04:00","updated_at":"2026-10-22T10:23:36.941-04:00","monitoring_at":"2026-10-21T17:19:19.000-04:00","resolved_at":"2026-10-22T10:23:36.918-04:00","impact":"major","shortlink":"https://stspg.io/4txyx9mtrxb7","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-21T13:13:44.063-04:00","reminder_intervals":null,"id":"1tgqw02fncgz","page_id":"q8hn1tdbtyhh","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-10-22T10:23:36.918-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-22T10:23:36.918-04:00","display_at":"2026-10-22T10:23:36.918-04:00","deliver_notifications":true,"tweet_id":null,"id":"fjz20hwd8ycz","incident_id":"1tgqw02fncgz","custom_tweet":null,"affected_components":[{"code":"qb1t1v317cm1","name":"Blackbaud eTapestry®","old_status":"operational","new_status":"operational"},{"code":"jw96g4n1ptkp","name":"Blackbaud Education Management Solutions - Blackbaud School Website System™","old_status":"operational","new_status":"operational"},{"code":"g09grsjn32l8","name":"Blackbaud Education Management Solutions - Blackbaud Enrollment Management System™","old_status":"operational","new_status":"operational"},{"code":"zm28gkyvjbxx","name":"Blackbaud Education Management Solutions - Blackbaud Learning Management System","old_status":"operational","new_status":"operational"},{"code":"vrtqmwq44rv8","name":"Blackbaud Education Management Solutions - Blackbaud Student Information System™","old_status":"operational","new_status":"operational"},{"code":"388vc6whmpfg","name":"Blackbaud Education Management Solutions - Core Functionality","old_status":"operational","new_status":"operational"},{"code":"1w9gmmdx1v7d","name":"Blackbaud Education Management Solutions - School API","old_status":"operational","new_status":"operational"},{"code":"lyrrr26909jb","name":"Blackbaud Education Management Solutions - Blackbaud Billing Management™","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Blackbaud has completed the necessary remediation from the critical PHP vulnerability and systems are back online. We will continue to monitor and take actions as needed. Next update will be on 10/22 at 10am ET.","created_at":"2026-10-21T17:19:19.072-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-21T17:20:15.649-04:00","display_at":"2026-10-21T17:19:19.000-04:00","deliver_notifications":true,"tweet_id":null,"id":"zdg0kssdg66r","incident_id":"1tgqw02fncgz","custom_tweet":null,"affected_components":[{"code":"qb1t1v317cm1","name":"Blackbaud eTapestry®","old_status":"partial_outage","new_status":"operational"},{"code":"jw96g4n1ptkp","name":"Blackbaud Education Management Solutions - Blackbaud School Website System™","old_status":"partial_outage","new_status":"operational"},{"code":"g09grsjn32l8","name":"Blackbaud Education Management Solutions - Blackbaud Enrollment Management System™","old_status":"partial_outage","new_status":"operational"},{"code":"zm28gkyvjbxx","name":"Blackbaud Education Management Solutions - Blackbaud Learning Management System","old_status":"partial_outage","new_status":"operational"},{"code":"vrtqmwq44rv8","name":"Blackbaud Education Management Solutions - Blackbaud Student Information System™","old_status":"partial_outage","new_status":"operational"},{"code":"388vc6whmpfg","name":"Blackbaud Education Management Solutions - Core Functionality","old_status":"partial_outage","new_status":"operational"},{"code":"1w9gmmdx1v7d","name":"Blackbaud Education Management Solutions - School API","old_status":"partial_outage","new_status":"operational"},{"code":"lyrrr26909jb","name":"Blackbaud Education Management Solutions - Blackbaud Billing Management™","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"As a precautionary measure, Blackbaud is temporarily taking certain systems offline to apply security updates in response to a widely reported critical PHP vulnerability disclosed today. This action is being taken out of an abundance of caution while our teams complete the necessary remediation.\nAt this time, we are not aware of any security impact to Blackbaud systems or customer data. 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Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. 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