An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Apr 24, 2024 - 20:26 EDT
Update
With looping issues addressed and "wrong code" errors decreasing, we are now seeing reports of the error "Ooops, something went wrong." We are working with our third-party vendor to resolve this as quickly as possible. The next update will be provided no later than tomorrow, 4/25/2024, at 10:30 AM EDT.
Posted Apr 24, 2024 - 16:45 EDT
Update
Some users of the MFA Mobile application continue receiving "Wrong code entered, please try again." If this message is received when entering the code from the "Blackbaud MFA" entry on the app, please contact Support for further assistance. Our engineers continue working both to resolve this issue and provide self-service access to MFA resets. Please continue to reference this page for updates.
Posted Apr 24, 2024 - 10:04 EDT
Update
We have resolved the issue related to users being returned to the sign-in page during their sign-in process, users who are still experiencing this issue on their systems should clear cache and cookies to see this issue resolved.
We are still investigating a root cause for the subset of users receiving "Wrong code entered, please try again." Users who have recently enrolled in MFA with a Mobile Application should use the code from the "Blackbaud MFA" entry on their devices. We expect our recovery code system will be available soon for users to reset their MFA connections to gain access to their accounts themselves. Further updates will be provided tomorrow 4/24/2024 at 10:30 AM EDT.
Posted Apr 23, 2024 - 15:15 EDT
Update
A small subset of Multi-factor authentication users continue to receive the following message when logging in "Wrong code entered, please try again."
If using an Authenticator application when receiving this message, enter the code from the new "Blackbaud MFA" entry. Our engineers continue working to resolve this issue as quickly as possible. Please continue to reference this page for updates. The next update will be available by 3:00 PM EDT.
Posted Apr 23, 2024 - 12:03 EDT
Investigating
A small subset of users continue to receive errors when attempting to login with Multi-factor authentication while using an Authentication Application. Users may receive the message "Wrong code entered, please try again."
If using an Authenticator application, check to see if there are 2 entries for Blackbaud. If so, try entering the code from the second entry. Our engineers continue working to resolve this issue as quickly as possible. Please continue to reference this page for updates.
Posted Apr 23, 2024 - 10:14 EDT
Update
A small subset of users continue to receive errors when attempting to login with Multi-factor authentication while using an Authentication Application. Users may receive the message "Wrong code entered, please try again."
If using an Authenticator application, check to see if there are 2 entries for Blackbaud. If so, try entering the code from the second entry. Our engineers continue working to resolve this issue as quickly as possible. Please continue to reference this page for updates.
Posted Apr 23, 2024 - 10:03 EDT
Update
A small subset of users continue to receive errors when attempting to login with Multi-factor authentication while using an Authentication Application. Users may receive the message "Wrong code entered, please try again", or the page goes back to the login screen. Our engineers are working to resolve this as quickly as possible. The next update will be no later than 10:00 AM EDT on Tuesday April 23.
Posted Apr 22, 2024 - 13:13 EDT
Monitoring
We are seeing fewer reports of this behavior and will continue to monitor this issue throughout the day. If using an Authenticator application, please ensure you only have one entry for Blackbaud and if not, please try to log in using each entry. If this issue is persisting for your users please contact support, and please continue to reference this page for updates.
Posted Apr 22, 2024 - 10:32 EDT
Update
We have identified an issue impacting some of our customers, causing errors when attempting to log in. When entering the Multi-factor authentication code, customers are seeing the message "Wrong code entered, please try again". If using an Authenticator application, please ensure you only have one entry for Blackbaud and if not, please try to log in using each entry. Our engineers are still diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Posted Apr 22, 2024 - 08:37 EDT
Update
We have identified an issue impacting some of our customers, causing errors when attempting to log in. When entering the Multi-factor authentication code, customers are seeing either the message "Wrong code entered, please try again", or the page goes back to the login screen. This can happen when using an Authentication App. Our engineers are still diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Posted Apr 22, 2024 - 07:38 EDT
Update
We have identified an issue impacting some of our customers, causing errors when attempting to log in. When entering the Multi-factor authentication code, customers are seeing either the message "Wrong code entered, please try again", or the page goes back to the login screen. This can happen when using either an Authentication App or the SMS Message option. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Posted Apr 22, 2024 - 06:45 EDT
Update
We have identified an issue impacting some of our customers, causing errors when attempting to log in. When entering the Multi-factor authentication code, customers are seeing either the message "Wrong code entered, please try again", or the page goes back to the login screen. This can happen when using either an Authentication App or the SMS Message option. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Posted Apr 22, 2024 - 05:36 EDT
Update
We are continuing to investigate this issue.
Posted Apr 22, 2024 - 05:21 EDT
Investigating
We diagnosed an issue that may prevent Google, Enterprise SSO, Multi-Factor Authentication, or Other users from signing in with their Blackbaud ID or using features in the solutions below. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.