An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Sep 13, 2019 - 02:47 EDT
Update
We have identified an issue impacting a subset of our Asia-Pacific customers causing errors when attempting to download and export transactions within the Online Express service. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Posted Sep 13, 2019 - 02:06 EDT
Update
We have identified an issue impacting a subset of our Asia-Pacific customers causing errors when attempting to download and export transactions within the Online Express service. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Sep 13, 2019 - 01:43 EDT
Investigating
We have identified an issue impacting a subset of our Asia-Pacific customers causing errors when attempting to download and export transactions within the Online Express service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Sep 13, 2019 - 01:00 EDT
This incident affected: Blackbaud Online Express™ (Blackbaud Online Express™).