All Systems Operational

About This Site

Welcome to the status page for Blackbaud Unplanned Events. Issues impacting our products and services are tracked here. Monitor this page if you are experiencing an issue and stay updated on the resolution.

We continue to make improvements as we centralize resources and improve your experience! Let us know what you think! Email us at statuspage.feedback@blackbaud.com

Planned maintenance details are listed here: http://maintenance.blackbaud.com

Altru   Operational
Blackbaud Analytics   Operational
Blackbaud CRM   Operational
Blackbaud Internet Solutions   Operational
Blackbaud Merchant Services   Operational
Blackbaud NetCommunity   Operational
Blackbaud Payment Service   Operational
Direct Marketing   Operational
Education Edge Operational
Education Edge   Operational
Faculty Access for the Web   Operational
Email Services   Operational
eTapestry   Operational
Financial Edge   Operational
Financial Edge NXT   Operational
Luminate Operational
Luminate Beta   Operational
Luminate CMS   Operational
Luminate Integration   Operational
Luminate Online   Operational
Luminate WebServices   Operational
Luminate CRM   Operational
Online Express Operational
Online Express   Operational
Givalanche   Operational
Raiser's Edge   Operational
Raiser's Edge NXT   Operational
ResearchPoint   Operational
Sphere   Operational
Team Approach   Operational
WealthPoint   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 20, 2018

No incidents reported today.

Jan 19, 2018
Resolved - The issue impacting some of our Blackbaud CRM customers causing disk space errors when running various business processes or utilizing FTP services is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 19, 14:52 EST
Update - We are still working to diagnose the issue impacting some of our Blackbaud CRM customers causing disk space errors when running various business processes or utilizing FTP services. We have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jan 19, 14:26 EST
Identified - We have identified an issue impacting some of our Blackbaud CRM customers causing errors or other service issues when running business processes. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 19, 13:36 EST
Investigating - We have identified an issue impacting some of our Blackbaud CRM customers causing errors or other service issues when running business processes. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 19, 13:06 EST
Resolved - An issue impacting some of our customers attempting to provision brand new Merchant Services accounts is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 19, 11:03 EST
Identified - We are aware of an issue affecting customers attempting to provision brand new Merchant Services accounts. Our engineers have successfully diagnosed the issue, and we are working to address it now. This issue only effects new client signups; Payment processing for existing clients is fully functional. Please continue to reference this page for updates.
Jan 19, 10:36 EST
Investigating - We are aware that some of our Payment Services or Merchant Services customers are experiencing an issue attempting to provision brand new Merchant Services accounts. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 19, 10:13 EST
Jan 18, 2018
An issue impacting some of our customers causing delays in the delivery of emails is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 18, 06:33 EST
Jan 17, 2018

No incidents reported.

Jan 16, 2018
We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.
Jan 16, 23:29 EST
Jan 15, 2018

No incidents reported.

Jan 14, 2018
Resolved - Maintenance ID 18010910582642 - The maintenance that was extended to 8:30 PM ET has successfully completed and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 14, 20:16 EST
Update - The maintenance that was scheduled to complete on January 14th at 6:00 PM ET has been extended to 8:30 PM ET.
Jan 14, 19:30 EST
Identified - Maintenance ID 18010910582642 - The maintenance that was scheduled to complete on January 14th at 6:00 PM ET has been extended to 7:30 PM ET.
This maintenance is necessary to take a major Maintenance on Sunday evening to shut down all DZ VM’s for patching. This is because we need to move the VM’s off legacy VMware versions to new clusters. This is unavoidable. Downtime for each VM is 60 Seconds, but the window will be Five hours. Please refer to this page for updates on the completion or additional extensions of the maintenance.
Jan 14, 18:40 EST
Jan 13, 2018

No incidents reported.

Jan 12, 2018
Resolved - An issue impacting some of our Australian Raiser's Edge NXT customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 12, 20:27 EST
Update - We have identified an issue impacting some of our Australian Raiser's Edge NXT customers causing some of the fundraising data displayed to not be current. Our engineers are currently diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 12, 20:13 EST
Investigating - We have identified an issue impacting some of our Australian Raiser's Edge NXT customers causing some of the fundraising data displayed to not be current. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 12, 19:27 EST
Resolved - Maintenance has completed.
Jan 12, 03:13 EST
Identified - Maintenance ID 74950 - The maintenance that was scheduled to complete on 1/12/2018 at 3:00am has been extended to 3:30am.
This maintenance is necessary to address critical bugs and prepare for TLS 1.0 deprecation.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Jan 12, 02:52 EST
Jan 11, 2018

No incidents reported.

Jan 10, 2018
Resolved - The issue impacting some of our customers hosted in the Vancouver Datacenter causing intermittent slowness when working within their applications is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 10, 10:18 EST
Identified - Our engineers have successfully diagnosed the issue impacting some of our customers hosted in the Vancouver Datacenter causing intermittent slowness when working within their applications. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Jan 10, 09:37 EST
Investigating - We have identified an issue impacting some of our customers experiencing intermittent slowness. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 10, 08:44 EST
Jan 9, 2018
Resolved - An issue impacting some of our customers causing intermittent slowness has been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 9, 15:59 EST
Update - We continue to implement a fix to an issue in which intermittent slowness is impacting some of our customers hosted in our Vancouver data center. We hope to have your full service restored as quickly as possible. Next update will be provided in 4 hours or if the status changes. Please continue to reference this page for updates.
Jan 9, 14:22 EST
Update - An issue in which intermittent slowness is impacting some of our customers hosted in our Vancouver data center has been successfully diagnosed. Our engineers continue to address it for you. We hope to have your full service restored as quickly as possible. Next update will be provided in 1 hour. Please continue to reference this page for updates.
Jan 9, 13:26 EST
Identified - We have identified an issue impacting some of our customers causing intermittent slowness for customers hosted in our Vancouver data center. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Next update will be provided in 30 minutes. Please continue to reference this page for updates.
Jan 9, 12:51 EST
Investigating - We have identified an issue impacting some of our customers experiencing intermittent slowness. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 9, 12:14 EST
Jan 8, 2018
Resolved - An issue causing issues with file transfer services is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 8, 16:02 EST
Investigating - We have identified an issue impacting some of our customers causing issues with file transfer services. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 8, 15:37 EST
Resolved - An issue impacting some of our Education Edge, Financial Edge, and Raiser's Edge customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 8, 15:17 EST
Monitoring - Our engineers have successfully diagnosed the issue in which Education Edge, Financial Edge, and Raiser's Edge customers are receiving errors when attempting to log in or use features within the affected service. We have implemented a fix and are currently monitoring. Please continue to reference this page for updates and will provide a status update in 1 hour.
Jan 8, 14:43 EST
Investigating - We have identified an issue impacting some of our Education Edge, Financial Edge, and Raiser's Edge customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 8, 14:14 EST
Jan 7, 2018

No incidents reported.

Jan 6, 2018

No incidents reported.