All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://www.blackbaud.com/support/support.aspx).

Altru Operational
Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud Analytics Operational
Blackbaud Award Management (formerly AcademicWorks) Operational
Blackbaud Checkout ? Operational
Blackbaud CRM Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System Operational
Blackbaud Enrollment Management System Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System Operational
Core Functionality Operational
School API Operational
Blackbaud Employee Giving Operational
Blackbaud Employee Volunteering Operational
Blackbaud Financial Aid Management Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking Operational
Blackbaud Outcomes Operational
Blackbaud Internet Solutions Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services Operational
Blackbaud MobilePay Operational
Payments API (Beta) Operational
Blackbaud NetCommunity Operational
Blackbaud Payment Service Operational
Blackbaud Stewardship Management (Beta) Operational
Blackbaud Tuition Management ? Operational
Blackbaud Website Package ? Operational
Direct Marketing Operational
DonorCentral Operational
DonorCentral Operational
DonorCentral NXT Operational
Education Edge Operational
Education Edge Operational
Faculty Access for the Web Operational
Email Services Operational
eTapestry Operational
Financial Edge Operational
Financial Edge NXT Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Host*Net/FIMS/IGAM Operational
JustGiving Operational
Luminate Operational
Luminate Beta Operational
Luminate CMS Operational
Luminate Integration Operational
Luminate Online Operational
Luminate WebServices Operational
Luminate CRM Operational
OmniPoint Operational
Online Express Operational
Online Express Operational
Givalanche Operational
Raiser's Edge Operational
Raiser's Edge NXT Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT Operational
ResearchPoint Operational
Team Approach Operational
WealthPoint Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 17, 2019
Active Issue Alert – Blackbaud CRM - #2019061701
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 17, 07:53 EDT
Investigating - We have identified an issue impacting a subset of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 17, 07:29 EDT
Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019
Active Issue Alert – Team Approach - #2019061402
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 14, 16:30 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to process payments. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 14, 16:08 EDT
Active Issue Alert – Raiser's Edge NXT - #2019061401
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 14, 10:38 EDT
Identified - We have identified an issue impacting some of our customers causing errors when attempting to view & generate reports within the affected products. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jun 14, 10:11 EDT
Investigating - We have identified an issue impacting a subset of our Raiser's Edge NXT customers causing errors when attempting to view & generate reports within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 14, 09:40 EDT
Jun 13, 2019
Active Issue Alert – Altru - 2019061303
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 13, 14:47 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 13, 13:38 EDT
Active Issue Alert – Altru - #2019061302
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 13, 11:28 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 13, 11:11 EDT
Active Issue Alert –Multiple Products - 2019061301
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 13, 05:53 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 13, 04:58 EDT
Jun 12, 2019
Active Issue Alert – Financial Edge NXT - #2019061204
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 12, 13:26 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 12, 12:55 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 12, 12:25 EDT
Active Issue Alert – Email Services - #2019061203
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 12, 12:30 EDT
Investigating - We are aware that some customers are experiencing intermittent slowness, errors or other service issues with email services. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 12, 11:52 EDT
Active Issue Alert – Raiser's Edge - 2019061202
Resolved - This incident has been resolved.
Jun 12, 07:41 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 12, 07:07 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 12, 06:25 EDT
Resolved Issue Alert – Blackbaud NetCommunity - #2019061201
Resolved - We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Jun 12, 07:24 EDT
Jun 11, 2019

No incidents reported.

Jun 10, 2019

No incidents reported.

Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019
Active Issue Alert – Raiser's Edge NXT - 2019060702
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 7, 11:11 EDT
Identified - Our engineers have successfully diagnosed the underlying issue that is causing slowness, error and other related services issues when attempting to navigate the affected applications. We are working to imnplement the fix and address it at this time. Please continue to reference this page for updates.
Jun 7, 10:42 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues when attempting to login or navigate Raiser's Edge NXT. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 7, 10:07 EDT
Jun 6, 2019
Active Issue Alert – Blackbaud Award Management- #2019060603
Resolved - We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.
Jun 6, 20:07 EDT
Active Issue Alert – Raiser's Edge NXT - #2019060602
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 6, 11:58 EDT
Monitoring - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jun 6, 11:35 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 6, 10:58 EDT
Active Issue Alert – Azure Raiser's Edge NXT - #2019060601
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 6, 05:36 EDT
Monitoring - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jun 6, 05:35 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within Raiser's Edge NXT. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 6, 05:00 EDT
Jun 5, 2019
Active Issue Alert –AZURE RE NXT - #2019060501
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 5, 05:51 EDT
Monitoring - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Jun 5, 05:33 EDT
Update - We have identified an issue impacting some of our customers using database view in RE NXT.. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 5, 04:55 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 5, 04:32 EDT
Jun 4, 2019
Active Issue Alert – Multiple Products - 2019060401
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 4, 19:33 EDT
Update - Our Engineers have identified a fix for the error message "There is no Blackbaud ID with this email address" and are continuing work to implement the fix across all affected services. We have all the appropriate engineers available to get your full service restored as quickly as possible. Our next update will be in one hour.
Jun 4, 18:19 EDT
Identified - As previously reported, our Engineers have identified a fix for the error message "There is no Blackbaud ID with this email address" and are currently working to implement the fix across all affected services. We have all the appropriate engineers available to get your full service restored as quickly as possible. Our next update will be in one hour.
Jun 4, 15:50 EDT
Investigating - Our Engineers have identified a fix for the error message "There is no Blackbaud ID with this email address" and are currently working to implement the fix across all affected services. We have all the appropriate engineers available to get your full service restored as quickly as possible. Our next update will be in one hour.
Jun 4, 14:43 EDT
Update - We are continuing to work on a fix for this issue.
Jun 4, 13:42 EDT
Update - We are continuing to work on a fix for this issue.
Jun 4, 13:40 EDT
Identified - We have identified an error where some of our customers are receiving an error message "There is no Blackbaud ID with this email address". Our Engineers are working on a solution to resolve this errror as quickly as possible. The next update will be in one hour.
Jun 4, 13:36 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 4, 12:55 EDT
Active Issue Alert – Raiser's Edge NXT- 2019060301
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 4, 00:44 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 4, 00:04 EDT
Jun 3, 2019

No incidents reported.

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