Active Issue Alert – Blackbaud Education Management Solutions, Blackbaud eTapestry® - #000698846
Monitoring - Blackbaud has completed the necessary remediation from the critical PHP vulnerability and systems are back online. We will continue to monitor and take actions as needed.
Oct 21, 2026 - 17:19 EDT
Update - As a precautionary measure, Blackbaud is temporarily taking certain systems offline to apply security updates in response to a widely reported critical PHP vulnerability disclosed today. This action is being taken out of an abundance of caution while our teams complete the necessary remediation.
At this time, we are not aware of any security impact to Blackbaud systems or customer data. We will continue to monitor the situation and restore affected services as remediation is completed.
Oct 21, 2026 - 13:46 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 21, 2026 - 13:13 EDT
Active Issue Alert – Blackbaud Luminate Online - 000698717
Update - We have implemented changes that have reduced the impact of intermittent performance issues affecting a subset of customers. We continue to work with our vendor toward a long-term resolution. During this time, customers may experience brief periods of degraded performance. The next update is at 10 AM ET on 10/22
Oct 21, 2026 - 17:05 EDT
Update - Our engineers are continuing to monitor the fix that was implemented. Please continue to reference this page for updates. The next update is at 5 PM ET.
Oct 21, 2026 - 15:00 EDT
Monitoring - A fix has been implemented and we are monitoring the results. Please continue to reference this page for updates.
Oct 21, 2026 - 08:26 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 21, 2026 - 08:26 EDT

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud University (learn.blackbaud.com) Operational
Blackbaud Altru® Operational
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal™ Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Development Agent Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ Operational
Blackbaud Website Package Operational
Blackbaud Direct Marketing™ Operational
donorCentrics® Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® Blackbaud Verified Network Operational
YourCause® Impact Edge Operational
DonorCentral® NXT Operational
Online Giving Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 21, 2026

Active Issue Alert – Blackbaud Luminate Online - 000698717
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 21, 08:15 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 21, 07:22 EDT
Active Issue Alert – Luminate Online - #000698711
Resolved - This incident has been resolved.
Oct 21, 02:33 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 21, 02:20 EDT

Oct 20, 2026

Active Issue Alert – Luminate WebServices - #000698707
Resolved - This incident has been resolved.
Oct 20, 21:18 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 20, 19:58 EDT
Active Issue Alert – Blackbaud Luminate Online® - #000698592
Resolved - This incident has been resolved.
Oct 20, 16:07 EDT
Monitoring - We have implemented changes to mitigate slow response times and errors that were impacting customers. We are currently monitoring performance.
Oct 20, 14:43 EDT
Identified - We have identified an issue leading to slow response times, timeouts, or errors (e.g. "An error occurred while processing the request") for a subset of customers. Our engineers are currently investigating. Please continue to check this page for updates.
Oct 20, 13:24 EDT
Investigating - We have identified an issue leading to slow response times for a subset of customers. Our engineers are currently investigating. Please continue to check this page for updates.
Oct 20, 12:12 EDT

Oct 19, 2026

Active Issue Alert – Blackbaud Luminate Online® - #000698304
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 19, 12:46 EDT
Investigating - We have identified an issue that may delay admin and content updates for pages for a subset of customers. Our engineers are actively diagnosing the issue. Please continue to check this page for updates.
Oct 19, 09:11 EDT
Active Issue Alert – Blackbaud Luminate Online® - #000698325
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 19, 10:26 EDT
Investigating - We have identified an issue leading to DEV sites to be unavailable. Our engineers are currently investigating. Please continue to check this page for updates.
Oct 19, 10:20 EDT
Active Issue Alert – Luminate Online #000698280
Resolved - This incident has been resolved.
Oct 19, 06:46 EDT
Investigating - Our engineers continue working to restore all services for Cluster 2 sites following the maintenance window. Please continue to check this page for updates.
Oct 19, 06:15 EDT

Oct 18, 2026

Active Issue Alert – Blackbaud eTapestry® - #000698267
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 18, 09:22 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 18, 08:03 EDT

Oct 17, 2026

Active Issue Alert – Raiser's Edge NXT - 000698264
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 17, 09:18 EDT
Update - We are investigating an issue where some customers are seeing a blank consent tile in the web interface and experiencing failures with related API calls. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 17, 08:39 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 17, 08:31 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 17, 07:53 EDT

Oct 16, 2026

Active Issue Alert – Blackbaud Luminate Online - 000698078
Resolved - This incident has been resolved.
Oct 16, 21:16 EDT
Update - Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to PageBuilder and TeamRaiser pages. our engineers have implemented changes to mitigate these delays and continue to monitor.
Oct 16, 15:17 EDT
Update - Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to PageBuilder and TeamRaiser pages. our engineers have implemented changes to mitigate these delays and continue to monitor.
Oct 16, 14:33 EDT
Update - Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to PageBuilder and TeamRaiser pages. our engineers have implemented changes to mitigate these delays and continue to monitor.
Oct 16, 14:16 EDT
Update - Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to PageBuilder and TeamRaiser pages. our engineers have implemented changes to mitigate these delays and continue to monitor.
Oct 16, 13:49 EDT
Update - Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to PageBuilder and TeamRaiser pages. our engineers have implemented changes to mitigate these delays and continue to monitor.

We have restarted the impacted services. Users may experience intermittent Service Unavailable errors when accessing the solution while the restarts are underway.
Oct 16, 13:31 EDT
Update - Our monitoring continues to show report queue times in normal ranges. We have identified additional impact that caused delays in content updates to pages. Our engineers have implemented changes to mitigate these delays and continue to monitor.
Oct 16, 12:58 EDT
Update - Our engineers have implemented a change, and we are seeing report queue times return to normal. We will continue to monitor.
Oct 16, 11:44 EDT
Monitoring - We have identified an issue that is causing reports to queue longer than intended for a subset of customers. Our engineers are currently investigating. Please continue to reference this page for updates.
Oct 16, 11:42 EDT
Update - We have identified an issue that is causing reports to queue longer than intended for a subset of customers. Our engineers are currently investigating. Please continue to reference this page for updates.
Oct 16, 10:48 EDT
Update - We have identified an issue that is causing reports to queue longer than intended for a subset of customers. Our engineers are currently investigating. Please continue to reference this page for updates.
Oct 16, 10:05 EDT
Investigating - We have identified an issue that is causing reports to queue longer than intended for a subset of customers. Our engineers are currently investigating. Please continue to reference this page for updates.
Oct 16, 09:43 EDT

Oct 15, 2026

Active Issue Alert – Blackbaud Luminate Online - 000697955
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 15, 13:45 EDT
Investigating - We have identified an issue causing Technical Difficulties errors for a subset of customers when attempting to login or access areas of the product. Our engineers are currently investigating. Please continue to reference this page for updates.
Oct 15, 13:31 EDT

Oct 14, 2026

Active Issue Alert – Blackbaud Luminate Online® - #000697219
Resolved - This incident is resolved and our engineers have observed no further impact to customers.
Oct 14, 10:38 EDT
Update - Our engineers have implemented several changes and have mitigated the slow response times impacting a subset of our customers. We will continue to monitor throughout the day and overnight. Please continue to reference this page for updates. Next update will be at 10:00 AM ET October 14th.
Oct 13, 15:06 EDT
Update - Our engineers have implemented several changes and have mitigated the slow response times impacting a subset of our customers. We will continue to monitor throughout the day. Please continue to reference this page for updates. Next update will be at 2:00 PM ET.
Oct 13, 10:08 EDT
Update - Our engineers have implemented several changes and have mitigated the slow response times impacting a subset of our customers. We will continue to monitor throughout the day and overnight. Please continue to reference this page for updates. Next update will be at 10:00 AM ET October 13th.
Oct 12, 15:42 EDT
Monitoring - Our engineers have implemented several changes and have mitigated the slow response times impacting a subset of our customers. We will continue to monitor throughout the day. Please continue to reference this page for updates. Next update will be at 3:00 PM ET this afternoon.
Oct 12, 12:29 EDT
Identified - Our engineers have identified an issue causing slow response times for a subset of customers and are implementing changes to mitigate the impact. Please continue to reference this page for updates.
Oct 12, 10:47 EDT
Investigating - Our engineers continue to investigate slow response times and timeouts for a subset of customers. Please continue to reference this page for updates.
Oct 12, 08:33 EDT
Update - We are continuing to monitor for any further issues.
Oct 11, 20:13 EDT
Monitoring - A fix has been implemented and we are monitoring the results. monitoring continues until 10:00 AM EST on 10/12/2026 to ensure stability.
Oct 11, 20:10 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 11, 10:35 EDT

Oct 13, 2026

Oct 12, 2026

Active Issue Alert – BB Fundraiser Performance Management- #000697382
Resolved - This incident has been resolved.
Oct 12, 18:32 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 12, 18:10 EDT

Oct 11, 2026

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Active Issue Alert – Blackbaud Financial Edge NXT - #000697141
Resolved - This incident has been resolved.
Oct 9, 16:29 EDT
Monitoring - We are seeing system performance return to normal and will transition this issue into a monitoring status to ensure continued stability. Please continue to reference this page for updates.
Oct 9, 14:41 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 9, 14:16 EDT
Active Issue Alert – Blackbaud Luminate Online - 000697133
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 9, 15:04 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 9, 14:49 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 9, 14:09 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 9, 13:42 EDT

Oct 8, 2026

Active Issue Alert – Blackbaud Luminate Online - 000696856
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 8, 10:27 EDT
Update - We are aware of an issue when using the Raiser's Edge NXT / Luminate Online connector (RELO). Records may not sync or users may encounter "403 forbidden" errors in Raiser's Edge NXT. Engineers are investigating so we may resolve it as quickly as possible.
Oct 8, 10:06 EDT
Update - We are aware of an issue when using the Raiser's Edge NXT / Luminate Online connector (RELO). Records may not sync or users may encounter "403 forbidden" errors in Raiser's Edge NXT. Engineers are investigating so we may resolve it as quickly as possible.
Oct 8, 09:44 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 8, 09:27 EDT

Oct 7, 2026

Active Issue Alert – Blackbaud Luminate Online - #000696202
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 7, 09:33 EDT
Update - Our engineers continue to closely monitor performance throughout the day following the changes implemented yesterday. We will provide the next update by 10:00 AM ET on October 7.
Oct 6, 16:17 EDT
Update - Our engineers continue to closely monitor performance throughout the day following the changes implemented yesterday. We will provide the next update by 3:00 PM ET.
Oct 6, 10:02 EDT
Monitoring - Our engineers implemented several changes this afternoon to mitigate slow response times and timeouts. We will continue to closely monitor performance. The next update will be provided by 10:00 AM ET on October 6
Oct 5, 17:51 EDT
Identified - Our engineers are implementing a change to help mitigate the issue while continuing to investigate the intermittent timeouts.
Oct 5, 15:53 EDT
Investigating - We have identified an issue leading to slow response times or timeouts for a subset of customers with Luminate Online. Our engineers are currently investigating.
Oct 5, 13:53 EDT
Active Issue Alert – Luminate Online - #000696575
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 7, 08:08 EDT
Update - We have identified an issue impacting a subset of customers. This may result in an error when submitting forms. Our engineering team is actively investigating and working toward a resolution. Please continue to monitor this page for the latest updates.
Oct 7, 07:40 EDT
Investigating - We have identified an issue impacting a subset of customers. This may result in an error when submitting forms. Our engineering team is actively investigating and working toward a resolution. Please continue to monitor this page for the latest updates.
Oct 7, 05:20 EDT
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