All Systems Operational

About This Site

Welcome to the status page for Blackbaud Unplanned Events. Issues impacting our products and services are tracked here. Monitor this page if you are experiencing an issue and stay updated on the resolution.

We continue to make improvements as we centralize resources and improve your experience! Let us know what you think! Email us at statuspage.feedback@blackbaud.com

Planned maintenance details are listed here: http://maintenance.blackbaud.com

Altru   Operational
Blackbaud Analytics   Operational
Blackbaud CRM   Operational
Blackbaud Internet Solutions   Operational
Blackbaud Merchant Services   Operational
Blackbaud NetCommunity   Operational
Blackbaud Payment Service   Operational
Direct Marketing   Operational
Education Edge Operational
Education Edge   Operational
Faculty Access for the Web   Operational
Email Services   Operational
eTapestry   Operational
Financial Edge   Operational
Financial Edge NXT   Operational
Luminate Operational
Luminate Beta   Operational
Luminate CMS   Operational
Luminate Integration   Operational
Luminate Online   Operational
Luminate WebServices   Operational
Luminate CRM   Operational
Online Express Operational
Online Express   Operational
Givalanche   Operational
The Raiser's Edge   Operational
Raiser's Edge NXT   Operational
ResearchPoint   Operational
Sphere   Operational
Team Approach   Operational
WealthPoint   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 23, 2017

No incidents reported today.

Oct 22, 2017

No incidents reported.

Oct 21, 2017

No incidents reported.

Oct 20, 2017
Resolved - An issue in which a small subset of Luminate Online customers who utilize iATS Payment Gateway were receiving errors when processing payments has been resolved. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 20, 16:31 EDT
Update - We have identified an issue with our vendor in which a small subset of Luminate Online customers who utilize iATS Payment Gateway are receiving errors when processing payments. All other functions of the application are operational. Our engineers continue to work with our partner to restore full service as quickly as possible. Please continue to reference this page. We will provide an update in 4 hours or if the situation changes.
Oct 20, 15:52 EDT
Identified - Our engineers have successfully diagnosed the issue causing some of our Luminate Online customers to experience an issue when processing transactions through the IATS Payment Gateway. We are working to address it now. Please continue to reference this page for updates.
Oct 20, 15:38 EDT
Investigating - We are aware that some of our Luminate Online customers are experiencing an issue when processing transactions through the IATS Payment Gateway. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 20, 15:23 EDT
Resolved - An issue regarding eTapestry customers experiencing slowness and latency when attempting to publish "Do it Yourself" web pages has been resolved. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 20, 13:18 EDT
Update - As promised, we are providing an update regarding an issue with eTapestry customers experiencing slowness and latency when attempting to publish "Do it Yourself" web pages. Our engineers are working on applying the fix to restore services. This is a process that will take up to 24 hours to complete. We will update the status of this incident Friday 10/20 at 1pm ET or if the situation changes.
Oct 19, 12:20 EDT
Update - We have identified the issue impacting some of our eTapestry customers causing intermittent slowness and latency when attempting to publish "Do it yourself" webpages. Our engineers are still evaluating and testing the proposed fix. We are also investigating alternatives to restore your service as quickly as possible. We will provide an update by noon ET tomorrow October 19, or if the situation changes.
Oct 18, 13:21 EDT
Update - We have identified the issue impacting some of our eTapestry customers causing intermittent slowness and latency when attempting to publish "Do it yourself" webpages. Our engineers are currently evaluating a possible fix and are working to implement it for you as quickly as possible. Please continue to reference this page for updates. Next update will be provided in 4 hours.
Oct 18, 07:21 EDT
Update - We have identified the issue impacting some of our eTapestry customers causing intermittent slowness and latency when attempting to publish "Do it yourself" webpages. Our engineers are currently evaluating a possible fix and are working to implement it for you as quickly as possible. Please continue to reference this page for updates. Next update in 4 hours.
Oct 17, 12:11 EDT
Identified - We have identified an issue impacting some of our eTapestry customers causing intermittent slowness and latency when attempting to publish "Do it yourself" webpages. Our engineers have diagnosed the issue successfully and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates. Next update in 30 minutes.
Oct 17, 11:00 EDT
Investigating - We have identified an issue impacting some of our eTapestry customers causing intermittent slowness and latency when attempting to to publish "Do it yourself" webpages. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 17, 10:29 EDT
Oct 18, 2017
Resolved - An issue impacting some of our customers receiving gateway timeout errors when logging in to signin.blackbaud.com has been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 18, 17:58 EDT
Identified - We have diagnosed the issue with logging into signin.blackbaud.com. While logins are now successful a small subset of users may be unable to send new user invitations or reset passwords. Our engineers are working with our partners to resolve the issue for you as quickly as possible. Please continue to reference this page for updates. We will provide an update within 1 hour or when a change in status occurs.
Oct 18, 17:27 EDT
Update - We have identified an issue impacting some of our customers receiving gateway time errors when logging in to signin.blackbaud.com. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 18, 17:16 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 18, 17:13 EDT
Resolved - We have confirmed services remain stable and transactions continue to process successfully. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 18, 11:48 EDT
Monitoring - A subset of customers may have received an error message when attempting to receive or process payment transactions. This event lasted for approximately 20 minutes. Your services are now fully restored and transactions are now processing. We are monitoring services for the next two hours to ensure the issue does not recur. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 18, 09:37 EDT
Investigating - We are aware that some of our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 18, 08:57 EDT
Oct 17, 2017
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 17, 19:20 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 17, 18:55 EDT
Resolved - An issue impacting some of our customers ability to access their development sites is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 17, 07:26 EDT
Update - Our engineers are still working to diagnose the problem with accessing the development sites so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Next update at 8am EST.
Oct 17, 05:47 EDT
Update - Our engineers are still working to diagnose problem with accessing the development sites so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Next update at 8am EST.
Oct 17, 05:46 EDT
Identified - We have identified an issue impacting some of our customers. Luminate Online customers are unable to access their development sites. Our engineers are working with our vendors to diagnose the cause. . Please continue to reference this page for updates. Next update in 1 hour.
Oct 17, 04:30 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in to their development sites. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 17, 03:47 EDT
Oct 16, 2017
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues when attempting to send e-mails is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page.
Oct 16, 16:58 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues when attempting to send e-mails. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 16, 16:50 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues when attempting to send e-mails. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 16, 16:20 EDT
We identified an issue impacting some of our customers .Some customers were getting "remote desktop busy errors".

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Oct 16, 16:38 EDT
Resolved - An issue impacting some of our eTapestry customers causing an error message when attempting to use the API to update existing accounts and journals is now resolved. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 16, 14:20 EDT
Identified - We have identified an issue impacting some of our eTapestry customers causing an error message when attempting to use the API to update existing accounts and journals. We have identified the problem and are applying a configuration change to fix the issue. Please continue to reference this page for updates. Next update when restore is complete or in 30 minutes.
Oct 16, 14:00 EDT
Investigating - We have identified an issue impacting some of our eTapestry customers causing an error message while attempting to use the API to update existing accounts and journals . Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 16, 13:50 EDT
Resolved - An issue impacting some of our Blackbaud CRM customers that may have caused intermittent issues when trying to access their FTP sites or file folders has now been resolved. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 16, 10:21 EDT
Update - We are continuing to investigate an issue impacting some of our Blackbaud CRM customers that may cause intermittent issues when trying to access their FTP sites or file folders. This issue should only be affecting a very small subset of Blackbaud CRM customers that upload batch imports from the application. The majority of clients will not experience any issues with the service. Our engineers are working diligently to resolve this issue for you as quickly as possible. Please continue to reference this page for updates. Next update in one hour.
Oct 16, 09:48 EDT
Update - We are continuing to investigate an issue impacting some of our Blackbaud CRM customers that may cause intermittent issues when trying to access their FTP sites or file folders. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. Next update in one hour.
Oct 16, 08:42 EDT
Investigating - We have identified an issue impacting some of our Blackbaud CRM customers that may cause intermittent issues when trying to access their FTP sites or file folders. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 16, 08:17 EDT
Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017
We previously identified an issue on Incident #2017100402 regarding slowness when using Luminate Online. After the incident a small subset of customers verified a reoccurrence of the issue. Users reported this issue happening 8% to 12% of the time when using the application. We evaluated the previous fix applied, identified that new reports were unrelated to the original incident and have now implemented a new fix.
Services are now restored. If you have any questions about status in the future, you can always get updates at this page. Please continue to reference this page for updates.
Oct 13, 17:58 EDT
Resolved - An issue impacting some of our customers when using Address Accelerator is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 13, 12:23 EDT
Update - Our engineers and partners continue to implement a fix for CRM customers who are experiencing issues when using Address Accelerator. As we reported, we isolated the issue to a specific use case, where an error presents if attempting to use Address Accelerator for a UK address. This is not impacting any other aspects of CRM or any other functions of the product. This is a process that will may take up to 24 hours to complete. We will update the status of this incident by Friday 10/13 at 1 PM US ET or if the situation changes.
Oct 12, 18:55 EDT
Update - Previously, we informed you of an issue that some CRM customers are experiencing when using Address Accelerator. As we reported, we isolated the issue to a specific use case, where an error presents if attempting to use Address Accelerator for a UK address. This is not impacting any other aspects of CRM or any other functions of the product. We have identified a fix and our engineers are continuing to complete the application of the fix to restore service to affected customers. We will provide additional updates in 4 hours, or if the situation changes.
Oct 12, 16:37 EDT
Update - As promised, we are providing an update regarding an issue affecting a small subset of customers when using Address Accelerator. We have isolated the issue to a specific use case, where an error presents if attempting to use Address Accelerator for a UK address. Our engineers and partners have identified a fix and are working to restore functionality to this service as soon as possible. Please note that this is not impacting any other aspects of CRM or any other functionality within any other product. We will update the status within the next 4 hours or if the situation changes. Please continue to reference this page for updates.
Oct 12, 12:52 EDT
Update - We previously notified you of an event that is impacting a small subset of customers when using Address Accelerator. We have isolated the issue to a specific use case, where an error presents if attempting to use Address Accelerator for a UK address. This is not impacting any other aspects of CRM or any other functionality within any other product. Our Engineers and partners continue to work on a potential fix, but it it is expected to take an additional 24 hours to evaluate. We will update the status of this incident by Thursday 10/12 at 1 PM US ET. Please continue to reference this page for updates.
Oct 11, 13:15 EDT
Update - We previously notified you of an event that is impacting a small subset of customers when using Address Accelerator. We have isolated the issue to a specific use case, where an error presents if attempting to use Address Accelerator for a UK address. This is not impacting any other aspects of CRM or any other functionality within any other product. Our Engineers and partners continue to work on a potential fix, but it it is expected to take another 24 hours to evaluate. We will update the status of this incident by Wednesday 10/11 at 1 PM US ET. Please continue to reference this page for updates.
Oct 10, 12:52 EDT
Update - We previously notified you of an event that is impacting a small subset of customers when using Address Accelerator. We have isolated the issue to a specific use case, where an error presents if attempting to use Address Accelerator for a UK address. This is not impacting any other aspects of CRM or any other functionality within any other product. Our Engineers and partners are working on a potential fix, but it it is expected to take another 24 hours to evaluate. We will update the status of this incident by Tuesday 10/10 at 1 PM US ET. Please continue to reference this page for updates.
Oct 9, 16:43 EDT
Update - We have identified an issue impacting a small subset of customers when using Address Accelerator. Please note that this does not impact the rest of the application and that donations are functional. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 9, 14:26 EDT
Update - We have identified an issue impacting some of our customers when using Address Accelerator. Our engineers contnue to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Next update in 1 hour.
Oct 9, 13:08 EDT
Identified - We have identified an issue impacting some of our customers when using Address Accelerator. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 9, 12:37 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 9, 12:21 EDT
Resolved - An issue impacting some of our Blackbaud CRM customers when communicating between development and production environments is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 13, 10:27 EDT
Update - A network-related issue preventing users from reaching their development sites has been partially resolved and access to those sites is restored. You may however experience connectivity errors when attempting to run reports in the development environment. Our engineers continue efforts to resolve this issue and we will provide another update by 12:00 PM ET or if the status changes. Please continue to reference this page for updates.
Oct 13, 10:05 EDT
Update - Our engineers have successfully diagnosed a network-related issue preventing users from accessing their development sites and are working with our partners to resolve. We will provide an update by 10:00 AM ET or if the status changes. Please continue to reference this page for updates.
Oct 13, 07:12 EDT
Update - Our engineers and partners continue to diagnose an issue impacting some of our Blackbaud CRM customers who are unable to login to their development sites. Please know that this does not impact production and that functions of the application are operational. We are working to diagnose the cause so that they can resolve it as quickly as possible for you. We will provide an update in 1 hour or if the status changes. Please continue to reference this page for updates
Oct 13, 06:06 EDT
Identified - We have identified an issue impacting some of our Blackbaud CRM customers who are unable to login to their development sites. Please know that this does not impact production and that functions of the application are operational. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 13, 05:35 EDT
Investigating - We have identified an issue impacting some of our Blackbaud CRM customers when communicating between development and production environments. This does not impact donations or functions of the application. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 13, 05:28 EDT
Oct 12, 2017
Resolved - An issue impacting some of our The Raiser's Edge customers experiencing issues when using Address Accelerator with UK addresses has been resolved. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 12, 22:34 EDT
Update - Our engineers and partners continue to implement a fix for The Raiser's Edge customers who are experiencing issues when using Address Accelerator. As we reported, we isolated the issue to a specific use case, where an error presents if attempting to use Address Accelerator for a UK address. This is not impacting any other aspects of The Raiser's Edge or any other functions of the product. This is a process that will may take up to 24 hours to complete. We will update the status of this incident by Friday 10/13 at 1 PM US ET or if the situation changes.
Oct 12, 18:54 EDT
Update - We previously informed you of an issue that some The Raiser's Edge customers are experiencing when using Address Accelerator. As we reported, we isolated the issue to a specific use case, where an error presents if attempting to use Address Accelerator for a UK address. This is not impacting any other aspects of The Raiser's Edge or any other functions of the product. We have identified a fix and our engineers are continuing to complete the application of the fix to restore service to affected customers. This is a process that will may take several hours to complete. We will provide additional updates in 4 hours, or if the situation changes.
Oct 12, 16:25 EDT
Identified - Our Engineers have been working to isolate the cause of the issue that some of The Raiser's Edge customers experience when using Address Accelerator. As previously reported, we isolated the issue to a specific use case, where an error presents if attempting to use Address Accelerator for a UK address. This is not impacting any other aspects of The Raiser's Edge or any other functions of the product. We have identified a fix and are actively working to apply the fix to the affected customers. This is a process that will may take several hours to complete. We will provide additional updates in 4 hours, or if the situation changes.
Oct 12, 12:46 EDT
We identified an issue impacting some of our customers in which Raiser's Edge NXT customers were unable to load constituent lists.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Oct 12, 22:30 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues when attempting to send e-mails is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 12, 13:38 EDT
Update - Our engineers continue to work towards isolating a fix. We will update the status of this incident in 1 hour or if the situation changes.
Oct 12, 13:14 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues when attempting to send e-mails. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 12, 12:19 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues when attempting to send e-mails. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Oct 12, 11:49 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues when attempting to send e-mails. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 12, 11:45 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues when attempting to send e-mails. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 12, 11:22 EDT
Oct 10, 2017
Resolved - An issue impacting a small subset of customers when using Address Accelerator is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 10, 14:05 EDT
Update - We have identified an issue impacting a small subset of customers when using Address Accelerator. Please note that this does not impact the rest of the application and that donations are functional. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 10, 13:45 EDT
Update - We have identified an issue impacting a small subset of customers when using Address Accelerator. Please note that this does not impact the rest of the application and that donations are functional. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Next update in one hour.
Oct 10, 12:58 EDT
Update - We have identified an issue impacting a small subset of customers when using Address Accelerator. Please note that this does not impact the rest of the application and that donations are functional. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 10, 12:29 EDT
Identified - We have identified an issue impacting some of our customers when using Address Accelerator. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 10, 11:52 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 10, 11:42 EDT
Oct 9, 2017
Resolved - An issue impacting a small subset of our Raiser's Edge customers when attempting to login to the application is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 9, 16:34 EDT
Investigating - We have identified an issue impacting a small subset of our Raiser's Edge customers when attempting to login to the application. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 9, 16:23 EDT
Resolved - An issue impacting some of our eTapestry customers causing a rejection error when attempting to process payments through iATS is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 9, 13:49 EDT
Update - We have identified an issue impacting some of our eTapestry customers causing a rejection error when attempting to process payments through iATS. Our engineers continue to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates. Next update in 1 hour.
Oct 9, 13:07 EDT
Update - We have identified an issue impacting some of our eTapestry customers causing a rejection error when attempting to process payments through iATS. Our engineers are diagnosing the event and working with our payment processor to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 9, 12:33 EDT
Investigating - We have identified an issue impacting some of our eTapestry customers causing a rejection error when attempting to process online payments. Our engineers are diagnosing the event and working with our payment processor to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 9, 12:17 EDT