All Systems Operational

About This Site

Welcome to the status page for Blackbaud Unplanned Events. Issues impacting our products and services are tracked here. Monitor this page if you are experiencing an issue and stay updated on the resolution.

We continue to make improvements as we centralize resources and improve your experience! Let us know what you think! Email us at statuspage.feedback@blackbaud.com

Planned maintenance details are listed here: http://maintenance.blackbaud.com

Altru   Operational
Blackbaud Analytics   Operational
Blackbaud Checkout   ? Operational
Blackbaud CRM   Operational
Blackbaud Employee Giving   Operational
Blackbaud Employee Volunteering   Operational
Blackbaud Grantmaking   Operational
Blackbaud Internet Solutions   Operational
Blackbaud Merchant Services   Operational
Blackbaud NetCommunity   Operational
Blackbaud Payment Service   Operational
Direct Marketing   Operational
DonorCentral Operational
DonorCentral   Operational
DonorCentral NXT   Operational
Education Edge Operational
Education Edge   Operational
Faculty Access for the Web   Operational
Email Services   Operational
eTapestry   Operational
Financial Edge   Operational
Financial Edge NXT   Operational
Host*Net/FIMS/IGAM   Operational
Luminate Operational
Luminate Beta   Operational
Luminate CMS   Operational
Luminate Integration   Operational
Luminate Online   Operational
Luminate WebServices   Operational
Luminate CRM   Operational
Online Express Operational
Online Express   Operational
Givalanche   Operational
Raiser's Edge   Operational
Raiser's Edge NXT   Operational
ResearchPoint   Operational
Sphere   Operational
Team Approach   Operational
WealthPoint   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 18, 2018
Resolved - An issue impacting some of our Blackbaud CRM customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 18, 10:23 EDT
Update - We are continuing to investigate this issue.
Jul 18, 10:22 EDT
Investigating - We have identified an issue impacting some of our Blackbaud CRM customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 18, 09:58 EDT
Jul 17, 2018
Resolved - We are aware of an issue where our customers may have experienced credit card processing failures for approximately 50 minutes. Our partner has resolved the issue and we are continuing to monitor the situation.
Jul 17, 21:57 EDT
Investigating - We have identified an issue impacting some of our customers ability to process payments. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 17, 21:46 EDT
Resolved - This incident has been resolved.
Jul 17, 19:55 EDT
Identified - We have identified an issue impacting a small subset of our Blackbaud NetCommunity split hosted customers hosted in the EU datacenter. Our engineers have started bringing the affected sites back in service, but are are still determining cause. Please continue to reference this page for updates. Next update in 30 minutes.
Jul 17, 19:02 EDT
Update - We have identified an issue impacting a small subset of our Blackbaud NetCommunity split hosted customers hosted in the EU datacenter. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Next update in 30 minutes.
Jul 17, 18:12 EDT
Update - We have identified an issue impacting a subset of our Blackbaud NetCommunity customers hosted in the EU datacenter. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Next update in 30 minutes.
Jul 17, 17:42 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 17, 16:54 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 17, 17:22 EDT
Investigating - We have identified an issue impacting a subset of our customers in which payments are timing out with our vendor Paya. Our engineers have identified a fix and are working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 17, 17:01 EDT
Update - We are continuing to work on a fix for this issue.
Jul 17, 16:58 EDT
Identified - We have identified an issue impacting Team Approach customers in the Boston area. Our engineers have diagnosed the cause and are working to resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 17, 16:32 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 17, 16:06 EDT
Jul 16, 2018
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 16, 23:27 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 16, 22:43 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 16, 22:13 EDT
Resolved - An issue impacting some of our customers who are receiving errors when uploading documents to the application is resolved. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 16, 14:19 EDT
Identified - We have identified an issue impacting some of our customers who are receiving errors when uploading documents to the application. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 16, 13:58 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 16, 13:50 EDT
Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018
Resolved - This incident has been resolved.
Jul 13, 18:42 EDT
Update - As previously reported, our engineers have successfully diagnosed a login issue with Single Sign On that may be affecting some of our customers who use that service. We are working to roll back the change and restore the links to the affected customers Single Sign On accounts. Please note that current users logging in with their Single Sign On logins are no longer impacted. Those customers whose Single Sign On logins were affected are now being rolled back to a working state. Please continue to reference this page for updates.
Jul 13, 17:48 EDT
Identified - Our engineers have successfully diagnosed a login issue with Single Sign On that may be affecting some of our customers who use that service. We are working to roll back the change and restore the links to the affected customers Single Sign On accounts. Please note that current users logging in with their Single Sign On logins are no longer impacted. Those customers whose Single Sign On logins were affected are now being rolled back to a working state. Please continue to reference this page for updates. Next update will be provided in 30 minutes or when more information is available.
Jul 13, 16:53 EDT
Update - We have identified an issue impacting some of our Altru, eTapestry, Financial Edge NXT, Raiser's Edge NXT, and ResearchPoint customers causing some users to be prompted to link their account to Single Sign On again after they have previously been linked. This is preventing some users from accessing the application. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 13, 15:45 EDT
Update - We are continuing to investigate this issue.
Jul 13, 15:37 EDT
Investigating - We have identified an issue impacting some of our Altru customers causing some users to be prompted to link their account to Single Sign On again after they have previously been linked. This is preventing some users from accessing the application. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 13, 15:34 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 13, 10:42 EDT
Update - We are continuing to investigate this issue.
Jul 13, 10:41 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 13, 10:22 EDT
Jul 12, 2018
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 12, 03:44 EDT
Jul 11, 2018
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 11, 11:48 EDT
Update - We are continuing to investigate this issue.
Jul 11, 11:43 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 11, 11:27 EDT
Jul 10, 2018
Resolved - We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Jul 10, 00:17 EDT
Jul 9, 2018
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 9, 18:33 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 9, 17:38 EDT
Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018
Resolved - An issue impacting a subset of our Altru customers causing credit credit card swipes to not work has been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 6, 03:02 EDT
Update - As previously reported, we identified an issue impacting a subset of our Altru customers in which credit card swipes are not working. If you are experiencing this issue, please manually enter credit card numbers to complete transactions. This is not affecting other aspects or functions of the application. We will be updating your Altru solution on the evening of July 5, 2018. The quality of our solutions is our highest priority, and we apologize for any negative impact these issues have caused you or your users. Please continue to reference this page for updates.
Jul 2, 15:00 EDT
Identified - We have identified an issue impacting a subset of our Altru customers in which credit card swipes are not working. If you are experiencing this issue, please manually enter credit card numbers to complete transactions. Our engineers will be preparing deployment of a permanent fix in an future maintenance window. This is not affecting other aspects or functions of the application and we are working to resolve the issue as quickly as possible. Please continue to reference this page for updates.
Jun 28, 10:58 EDT
Jul 5, 2018
Resolved - The DNS issue is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 5, 11:21 EDT
Update - Our engineers continue to monitor the DNS change that was successfully applied a to resolve this issue. Please be aware that DNS updates can take as long as 24 hours to propagate, although depending on your location this may be resolved much sooner. Please continue to reference this page for updates. Next Update will be at 6 pm ET
Jul 4, 21:55 EDT
Update - Our engineers continue to monitor the DNS change that was successfully applied a to resolve this issue. Please be aware that DNS updates can take as long as 24 hours to propagate, although depending on your location this may be resolved much sooner. Please continue to reference this page for updates. Next Update will be at 6 pm ET
Jul 4, 12:47 EDT
Update - Our engineers have successfully applied a DNS change to resolve to this issue. Please be aware that DNS updates can take as long as 24 hours to propagate, although depending on your location this may be resolved much sooner. Please continue to reference this page for updates. Next Update will be at 12 pm ET
Jul 4, 05:26 EDT
Monitoring - Our engineers have successfully identified and applied a DNS change to resolve to this issue. Please be aware that DNS updates can take as long as 24 hours to propagate, although depending on your location this may be resolved much sooner. Please continue to reference this page for updates. Next update will be provided in 12 hours.
Jul 3, 17:56 EDT
Update - Our engineers are still diagnosing an issue where some Altru, Blackbaud Internet Solutions, Blackbaud NetCommunity, Online Express, and Raiser's Edge NXT clients may receive a 554 bounced email message when attempting to send mail to Comcast or AT&T email addresses. Our engineers are working to resolve it for you as quickly as possible. Please continue to reference this page for updates. Next update in 30 minutes.
Jul 3, 17:28 EDT
Update - We have identified an issue where some Altru, Blackbaud Internet Solutions, Blackbaud NetCommunity, Online Express, and Raiser's Edge NXTclients may receive a 554 bounced email message when attempting to send mail to Comcast or AT&T email addresses. Our engineers are still diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. Next update in 30 minutes.
Jul 3, 16:34 EDT
Investigating - We have identified an issue where some Altru, Blackbaud Internet Solutions, Blackbaud NetCommunity, Online Express, and Raiser's Edge NXT clients may receive 554 bounced email message when attempting to send mail to Comcast or AT&T email addresses. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 3, 15:53 EDT
Jul 4, 2018
Resolved - This incident has been resolved.
Jul 4, 05:20 EDT
Monitoring - If you are experiencing issues connecting to Online Express or Online Express Bill Pay and Blackbaud does not host Raiser’s Edge or Education Edge for your organization, please download and run the utility in this KB article - https://kb.blackbaud.com/articles/Article/118644 - on each workstation that has the Online Express plugin. Contact your organization’s IT support if you do not have administrative access and need assistance running the utility.
Jun 29, 03:00 EDT