Blackbaud Status

Jul 18, 2019

Active Issue Alert – Luminate Online - #2019071801

Resolved - An issue impacting some of our customers causing ETL jobs to fail has been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 18, 15:42 EDT

Identified - We have identified an issue impacting some of our customers causing some ETL jobs to fail. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jul 18, 15:20 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 18, 14:59 EDT

Active Issue Alert – Blackbaud School Website System - #2019071701

Resolved - An issue impacting some of our customers causing service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 18, 05:05 EDT

Monitoring - Customer may receive an error message, "You are trying to access an invalid URL. Please contact the system administrator." when clicking on event registration URL without logging into the site. Engineering will be implementing a fix this evening. Further updates regarding this event will be posted at 6am EST or as information becomes available.
Jul 17, 13:42 EDT

Investigating - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 17, 13:01 EDT

Identified - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Jul 17, 12:30 EDT

Jul 16, 2019

Active Issue Alert – Raiser's Edge NXT - #2019071601

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 16, 09:55 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 16, 09:31 EDT

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

Active Issue Alert – Altru, Blackbaud CRM - #2019071202

Resolved - This incident has been resolved.
Jul 12, 17:12 EDT

Update - We are continuing to investigate this issue.
Jul 12, 17:12 EDT

Update - We have identified an issue impacting a small subset of customers in certain regions causing latency issues. Our engineers are still working with our service provider to identify the problem and resolve the issue. Please continue to reference this page for updates.
Jul 12, 16:12 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 12, 14:51 EDT

Active Issue Alert – Altru - #2019071201

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 12, 03:37 EDT

Update - We have identified an issue impacting a subset of our customers when attempting to access their hosted application. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 12, 03:36 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 12, 03:36 EDT

Active Issue Alert – Raiser's Edge, Financial Edge, Education Edge - #2019071101

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 12, 00:37 EDT

Update - We have identified an issue impacting a subset of our Asia Pacific customers when attempting to launch their hosted applications. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 11, 22:43 EDT

Investigating - We have identified an issue impacting a small subset of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 11, 22:00 EDT

Active Issue Alert – Blackbaud CRM - #2019071203

Resolved - An issue impacting a subset of our Asia Pacific Blackbaud CRM customers when attempting to access FTP services was detected and has since been resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 12, 00:30 EDT

Jul 11, 2019

Active Issue Alert – Raiser's Edge, Financial Edge, Education Edge - #2019071005

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 11, 05:06 EDT

Update - As previously reported, we have identified an issue impacting a subset of our Asia Pacific customers causing intermittent slowness, errors or other service issues while logging into the affected products or attempting to launch Office based products once inside their hosted application. Our engineers are continuing their efforts to diagnose the cause and we have the appropriate engineers and personnel working to get your full service restored as quickly as possible. Your patience during this time is greatly appreciated. Please continue to reference this page for updates.
Jul 11, 04:06 EDT

Update - As previously reported, we have identified an issue impacting a subset of our Asia Pacific customers causing intermittent slowness, errors or other service issues while logging into the affected products or attempting to launch Office based products once inside their hosted application. Our engineers are continuing their efforts to diagnose the cause and we have the appropriate engineers and personnel working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 11, 03:05 EDT

Identified - As previously reported, we have identified an issue impacting a subset of our Asia Pacific customers causing intermittent slowness, errors or other service issues while logging into the affected products. Our engineers are continuing their efforts to diagnose the cause and we have the appropriate engineers and personnel working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 11, 00:33 EDT

Update - We have identified an issue impacting a subset of our Asia Pacific customers causing intermittent slowness, errors or other service issues while logging into the affected products. Our engineers are continuing their efforts to diagnose the cause and we have the appropriate engineers and personnel working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 10, 22:33 EDT

Update - We have identified an issue impacting a subset of our Asia Pacific customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 10, 21:29 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 10, 20:55 EDT

Jul 10, 2019

Active Issue Alert – Blackbaud Merchant Services - #2019071004

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 10, 19:08 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and are still working to address it. Please continue to reference this page for updates.
Jul 10, 18:56 EDT

Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jul 10, 17:59 EDT

Active Issue Alert – Blackbaud Merchant Services - #2019071003

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 10, 13:29 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jul 10, 13:28 EDT

Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jul 10, 13:21 EDT

Active Issue Alert – Blackbaud Award Management - #2019071002

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 10, 12:55 EDT

Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jul 10, 12:37 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 10, 12:11 EDT

Active Issue Alert – Education Edge, Financial Edge, Raiser's Edge - #2019071001

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 10, 10:52 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 10, 10:17 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 10, 09:47 EDT

Active Issue Alert – Blackbaud CRM, Blackbaud NetCommunity, Education Edge, Financial Edge, Raiser's Edge - #2019070903

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 10, 07:36 EDT

Update - As previously reported, our engineers have successfully diagnosed the issue impacting a subset of our Asia Pacific customers and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Your patience is greatly appreciated during this matter. Please continue to reference this page for updates.
Jul 10, 06:36 EDT

Update - Our engineers have successfully diagnosed the issue impacting a subset of our Asia Pacific customers and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 10, 05:38 EDT

Update - As previously reported, our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 10, 03:39 EDT

Identified - Our engineers have successfully diagnosed the issue impacting a subset of our hosted Asia Pacific customers when attempting to access the affected application environment and we are working to address it now. Your patience is greatly appreciated during this matter. Please continue to reference this page for updates.
Jul 10, 02:38 EDT

Update - As previously reported, we have identified an issue impacting a subset of our hosted Asia Pacific customers when attempting to access the affected application environment. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Your patience is greatly appreciated during this matter. Please continue to reference this page for updates.
Jul 10, 01:34 EDT

Update - As previously reported, we have identified an issue impacting a subset of our hosted Asia Pacific customers when attempting to access the affected application environment. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Your patience is greatly appreciated during this matter. Please continue to reference this page for updates.
Jul 10, 00:25 EDT

Update - We have identified an issue impacting a subset of our hosted Asia Pacific customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 9, 23:28 EDT

Update - We are continuing to investigate this issue.
Jul 9, 22:58 EDT

Update - We have identified an issue impacting some of our customers. There is an issue with connectivity to the back end servers that authenticate your connection to your hosted application. There is no need to reset your password at this time. Our engineers are working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 9, 22:46 EDT

Update - We have identified an issue impacting some of our customers. There is an issue with connectivity to the back end servers that authenticate your connection to your hosted application. There is no need to reset your password at this time. Our engineers are working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 9, 22:20 EDT

Update - We have identified an issue impacting some of our Education Edge, Financial Edge, and Raiser's Edge customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 9, 22:03 EDT

Update - We have identified an issue impacting some of our Education Edge, Financial Edge, and Raiser's Edge customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 9, 21:47 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 9, 20:58 EDT

Investigating - We have identified an issue impacting some of our Sydney customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 9, 20:40 EDT

Jul 9, 2019

Active Issue Alert – Blackbaud NetCommunity - #2019070902

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 9, 17:45 EDT

Monitoring - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully applied a fix and the issue is being closely monitored for any intermittent service drops that may still be occurring for any affected customer. Please continue to reference this page for updates.
Jul 9, 16:53 EDT

Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully applied a fix and the issue is being monitored as we verify your service is completely restored. Please continue to reference this page for updates.
Jul 9, 16:21 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 9, 16:11 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 9, 15:17 EDT

Investigating - We have identified an issue impacting a small subset of our Blackbaud NetCommunity
customers causing intermittent timeouts when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 9, 15:04 EDT

Active Issue Alert – Blackbaud ID – Multiple Products - #2019070901

Resolved - This incident has been resolved.
Jul 9, 10:52 EDT

Identified - We diagnosed an issue that may prevent anyone from signing in with their Blackbaud ID or using features in the solutions below. We’re still working to resolve the issue as quickly as possible. Please continue to check this page for updates.
Jul 9, 10:43 EDT

Investigating - We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
Jul 9, 10:07 EDT

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

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