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All Systems Operational
About This Site
Welcome to the status page for Blackbaud Unplanned Events. Issues impacting our products and services are tracked here. Monitor this page if you are experiencing an issue and stay updated on the resolution.
We continue to make improvements as we centralize resources and improve your experience! Let us know what you think! Email us at statuspage.feedback@blackbaud.com
Planned maintenance details are listed here: http://maintenance.blackbaud.com
Altru
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Blackbaud Analytics
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Blackbaud Checkout
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Blackbaud CRM
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Blackbaud Employee Giving
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Blackbaud Employee Volunteering
Operational
Blackbaud Grantmaking
Operational
Blackbaud Internet Solutions
Operational
Blackbaud Merchant Services
Operational
Blackbaud NetCommunity
Operational
Blackbaud Payment Service
Operational
Direct Marketing
Operational
Donor Central
Operational
Donor Central
Operational
Donor Central NXT
Operational
Education Edge
Operational
Education Edge
Operational
Faculty Access for the Web
Operational
Email Services
Operational
eTapestry
Operational
Financial Edge
Operational
Financial Edge NXT
Operational
Host*Net/FIMS/IGAM
Operational
Luminate
Operational
Luminate Beta
Operational
Luminate CMS
Operational
Luminate Integration
Operational
Luminate Online
Operational
Luminate WebServices
Operational
Luminate CRM
Operational
Online Express
Operational
Online Express
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Givalanche
Operational
Raiser's Edge
Operational
Raiser's Edge NXT
Operational
ResearchPoint
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Sphere
Operational
Team Approach
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WealthPoint
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 23, 2018
No incidents reported today.
May 22, 2018
Resolved -
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 22, 21:00 EDT
May 22, 21:00 EDT
Identified -
As reported, we have identified an issue impacting some of our customers when accessing their development environments. Our engineers have identified a fix and are working to apply it across the development environment. Please note that this is not impacting day-to-day Production functionality of the application, transactions or donations. We will provide an update in 4 hours or if an update becomes available. Please continue to reference this page for updates.
May 22, 17:59 EDT
May 22, 17:59 EDT
Update -
We have identified an issue impacting some of our customers when accessing their development environments. Our engineers continue to diagnose the cause so that they can resolve it as quickly as possible for you. Please note that this is not impacting day-to-day Production functionality of the application, transactions or donations. We will provide an update in 4 hours or if an update becomes available. Please continue to reference this page for updates.
May 22, 14:06 EDT
May 22, 14:06 EDT
Update -
As reported, we have identified an issue impacting some of our customers when accessing their development environments. Our engineers continue to diagnose the cause so that they can resolve it as quickly as possible for you. We will provide an update in 1 hour or if an update becomes available. Please continue to reference this page for updates.
May 22, 13:08 EDT
May 22, 13:08 EDT
Update -
We have identified an issue impacting some of our customers when accessing their development environments. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 22, 12:38 EDT
May 22, 12:38 EDT
Investigating -
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within their development environments. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 22, 12:08 EDT
May 22, 12:08 EDT
Resolved -
An issue impacting some of our WebServices customers who may be unable to sync data between development environments or authenticate to their development services is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 22, 18:12 EDT
May 22, 18:12 EDT
Update -
Our engineers have identified an issue impacting some of our WebServices customers who may be unable to sync data between development environments or authenticate to their development services. We continue to work on on diagnosing the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. We will provide an update in 1 hour or if the status changes. Please continue to reference this page for updates.
May 22, 17:23 EDT
May 22, 17:23 EDT
Update -
We have identified an issue impacting some of our WebServices customers who may be unable to sync data between development environments or authenticate to their development services. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
May 22, 16:51 EDT
May 22, 16:51 EDT
Investigating -
We have identified an issue impacting some of our WebServices customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
May 22, 16:28 EDT
May 22, 16:28 EDT
Resolved -
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 22, 06:02 EDT
May 22, 06:02 EDT
Investigating -
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 22, 05:51 EDT
May 22, 05:51 EDT
May 21, 2018
Resolved -
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 21, 09:37 EDT
May 21, 09:37 EDT
Identified -
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
May 21, 09:23 EDT
May 21, 09:23 EDT
Investigating -
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 21, 08:39 EDT
May 21, 08:39 EDT
May 20, 2018
No incidents reported.
May 19, 2018
Resolved -
An issue impacting some of our Luminate Online customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 19, 00:41 EDT
May 19, 00:41 EDT
Update -
Blackbaud engineers continue to address an issue that is affecting a small subset of our customers who use Luminate Online/Raiser's Edge Integration. Customers may be unable to sync data. Please note that this does not affect donations, transactions or other aspects of the applications. Our engineers continue work to deploy a fix that will re-mediate the issue. We are working to restore this service as soon as possible. We will provide an update Saturday morning at 10am ET or earlier if one becomes available. Please continue to reference this page for updates.
May 18, 14:42 EDT
May 18, 14:42 EDT
Update -
As reported Blackbaud Engineers continue to address an issue that is affecting a small subset of our customers who use Luminate Online/Raiser's Edge Integration. Customers may be unable to sync data. Please note that this does not affect donations, transactions or other aspects of the applications. Our engineers are working to deploy a fix for this issue but it will take time to propagate. We are working to restore this service as soon as possible. We will provide an update Friday afternoon at 1PM ET or earlier if one becomes available. Please continue to reference this page for updates.
May 18, 08:02 EDT
May 18, 08:02 EDT
Update -
As reported we continue to address an issue that is affecting a small subset of our customers who use Luminate Online/Raiser's Edge Integration. Customers may be unable to sync data. Please note that this does not affect donations, transactions or other aspects of the applications. Our engineers are working diligently to deploy a fix that will re-mediate the issue but it will take time to propagate. We are working to restore this service as soon as possible. We will provide an update Friday afternoon at 12PM ET or earlier if one becomes available. Please continue to reference this page for updates.
May 17, 18:04 EDT
May 17, 18:04 EDT
Update -
Blackbaud engineers continue to address an issue that is affecting a small subset of our customers who use Luminate Online/Raiser's Edge Integration. Customers may be unable to sync data. Please note that this does not affect donations, transactions or other aspects of the applications. Our engineers are working to deploy a fix that will re-mediate the issue but it will take time to propagate. We are working to restore this service as soon as possible. We will provide an update Thursday morning at 5PM ET or earlier if one becomes available. Please continue to reference this page for updates.
May 17, 13:00 EDT
May 17, 13:00 EDT
Update -
As reported we continue to address an issue that is affecting a small subset of our customers who use Luminate Online/Raiser's Edge Integration. Customers may be unable to sync data. Please note that this does not affect donations, transactions or other aspects of the applications. Our engineers are working diligently to deploy a fix that will re-mediate the issue but it will take time to propagate. We are working to restore this service as soon as possible. We will provide an update Thursday morning at 12PM ET or earlier if one becomes available. Please continue to reference this page for updates.
May 17, 08:56 EDT
May 17, 08:56 EDT
Update -
We continue to mitigate an issue that is affecting a small subset of our customers who use Luminate Online/Raiser's Edge Integration. Customers may be unable to sync data. Please note that this does not affect donations, transactions or other aspects of the applications. Our engineers are working to deploy a fix in order to re-mediate the issue but it will take time to propagate. We are working to restore this service as soon as possible. We will provide an update Thursday morning at 9am ET or earlier if one becomes available. Please continue to reference this page for updates.
May 16, 17:33 EDT
May 16, 17:33 EDT
Update -
As reported, we are aware of an issue that is affecting a small subset of our customers who use Luminate Online/Raiser's Edge Integration. Customers may be unable to sync data. Please note that this does not affect donations, transactions or other aspects of the applications. Our engineers continue to work on deploying a fix in order to re-mediate the issue but it will take time to propagate. We are working to restore this service as soon as possible. We will provide an update Wednesday afternoon at 5pm ET or earlier if one becomes available. Please continue to reference this page for updates.
May 16, 11:59 EDT
May 16, 11:59 EDT
Update -
We are aware of an issue that is affecting a small subset of our customers who use Luminate Online/Raiser's Edge Integration. Customers may be unable to sync data. Please note that this does not affect donations, transactions or other aspects of the application. Our engineers are working to create a fix in order to re-mediate the issue but it will take time to deploy. We are working to restore this service as soon as possible. We will provide an update Wednesday morning at 12pm ET or earlier if one becomes available. Please continue to reference this page for updates.
May 15, 17:49 EDT
May 15, 17:49 EDT
Update -
Our engineers are working diligently to repair an issue impacting a subset of our some of our customers using Luminate Online / Raiser's Edge Integration. Our engineers have identified a fix and are working to implement it as soon as possible. Please continue to reference this page for updates.
May 15, 17:30 EDT
May 15, 17:30 EDT
Update -
Our engineers are continuing to repair an issue impacting a subset of our some of our customers using Luminate Online / Raiser's Edge Integration. Our engineers have identified a fix and are working to implement it as soon as possible. Please continue to reference this page for updates.
May 15, 17:01 EDT
May 15, 17:01 EDT
Update -
We are continuing to repair an issue impacting a subset of our some of our customers using Luminate Online / Raiser's Edge Integration. Our engineers have identified a fix and are working to implement it as soon as possible. Please continue to reference this page for updates.
May 15, 15:38 EDT
May 15, 15:38 EDT
Identified -
We have identified an issue impacting a subset of our some of our customers using Luminate Online / Raiser's Edge Integration. Our engineers have identified a fix and are working to implement it as soon as possible. Please continue to reference this page for updates.
May 15, 15:02 EDT
May 15, 15:02 EDT
Investigating -
We have identified an issue impacting a subset of our some of our customers using Luminate Online / Raiser's Edge Integration. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 15, 14:24 EDT
May 15, 14:24 EDT
Resolved -
An issue impacting some of our Luminate customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 19, 00:17 EDT
May 19, 00:17 EDT
Monitoring -
Blackbaud Engineers have applied a fix for the issue and are currently monitoring Luminate service to ensure situation is fully resolved. Next update will be update will be at 12:30am EDT or when more information becomes available.
May 18, 22:42 EDT
May 18, 22:42 EDT
Update -
As reported, Blackbaud Engineers are still working to resolve an issue impacting a small subset of Luminate Integration customers causing failures when syncing data between their integrated products . Blackbaud engineers are currently deploying custom scripts to provide additional visibility into the root cause of the service bus failures, but it will take time to interpret the findings before a fix can be applied. Please continue to reference this page for updates. The next update will be provided in four hours or when more information becomes available.
May 18, 20:30 EDT
May 18, 20:30 EDT
Update -
As reported, Blackbaud Engineers are still working to resolve an issue impacting a small subset of Luminate Integration customers causing failures when syncing data between their integrated products . Blackbaud engineers are currently engaging every possible resource to resolve this as quickly as possible, but it will take time to exhaustively test the fix before it is applied. Please continue to reference this page for updates. The next update will be provided in four hours or when more information becomes available..
May 18, 16:23 EDT
May 18, 16:23 EDT
Update -
Blackbaud Engineers are still working to resolve an issue impacting some of our Luminate customers causing intermittent slowness, errors or other service issues. Blackbaud engineers are currently diagnosing the event and working to resolve this issue for you as quickly as possible. Please continue to reference this page for updates. The next update will be provided in one hour.
May 18, 15:22 EDT
May 18, 15:22 EDT
Update -
Blackbaud Engineers have identified an issue impacting some of our Luminate customers causing intermittent slowness, errors or other service issues. Blackbaud engineers are currently diagnosing the event and working to resolve this issue for you as quickly as possible. Please continue to reference this page for updates. The next update will be provided in one hour.
May 18, 14:15 EDT
May 18, 14:15 EDT
Update -
Blackbaud Engineers have identified an issue impacting some of our Luminate customers causing intermittent slowness, errors or other service issues. Blackbaud engineers are currently diagnosing the event and working to resolve this issue for you as quickly as possible. Please continue to reference this page for updates.
May 18, 13:46 EDT
May 18, 13:46 EDT
Update -
Our Engineers have identified an issue impacting some of our Luminate customers causing intermittent slowness, errors or other service issues. Blackbaud engineers are currently diagnosing the event and working diligently to resolve this issue for you as quickly as possible. Please continue to reference this page for updates.
May 18, 13:07 EDT
May 18, 13:07 EDT
Identified -
Blackbaud Engineers have identified an issue impacting some of our Luminate customers causing intermittent slowness, errors or other service issues. Blackbaud engineers are currently diagnosing the event and working to resolve this issue for you as quickly as possible. Please continue to reference this page for updates.
May 18, 12:18 EDT
May 18, 12:18 EDT
Investigating -
We have identified an issue impacting some of Luminate our customers causing intermittent slowness, errors or other service issues. Blackbaud engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 18, 11:46 EDT
May 18, 11:46 EDT
May 18, 2018
Resolved -
An issue impacting some of our Luminate Beta Skymail customers causing errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 18, 10:28 EDT
May 18, 10:28 EDT
Investigating -
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 18, 10:22 EDT
May 18, 10:22 EDT
Resolved -
An issue impacting our Raiser's Edge NXT customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 18, 03:01 EDT
May 18, 03:01 EDT
Update -
We have identified an issue impacting our Raiser's Edge NXT customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 18, 02:49 EDT
May 18, 02:49 EDT
Investigating -
We have identified an issue impacting some of our Raiser's Edge NXT customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 18, 02:20 EDT
May 18, 02:20 EDT
May 17, 2018
Resolved -
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 17, 11:13 EDT
May 17, 11:13 EDT
Investigating -
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 17, 11:09 EDT
May 17, 11:09 EDT
May 16, 2018
Resolved -
An issue impacting some of our Financial Edge NXT customers causing errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 16, 15:05 EDT
May 16, 15:05 EDT
Identified -
We have identified an issue impacting some of our Financial Edge NXT customers causing errors or other service issues. Our engineers have successfully diagnosed the issue are currently working to implement an identified fix. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
May 16, 14:32 EDT
May 16, 14:32 EDT
Update -
We have identified an issue impacting some of our Financial Edge NXT customers causing errors or other service issues. Engineers are diagnosing the cause and working to get your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be in 1hr unless there is a status change before that time.
May 16, 13:32 EDT
May 16, 13:32 EDT
Update -
We have identified an issue impacting some of our Financial edge NXT customers causing errors or other service issues. Our engineers are diligently working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be in 1hr unless there is a status change before that time.
May 16, 12:27 EDT
May 16, 12:27 EDT
Investigating -
We have identified an issue impacting some of our Financial Edge NXT customers causing errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 16, 11:53 EDT
May 16, 11:53 EDT
Update -
We have identified an issue impacting some of our Financial Edge NXT customers causing errors or other service issues. Our engineers are still diligently working to diagnose the cause and we have the aengineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
May 16, 11:23 EDT
May 16, 11:23 EDT
Identified -
We have identified an issue impacting some of our Financial Edge NXT customers causing errors or other service issues. We have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
May 16, 10:52 EDT
May 16, 10:52 EDT
Update -
We have identified an issue impacting some of our Financial Edge NXT customers causing errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
May 16, 10:20 EDT
May 16, 10:20 EDT
Update -
We have identified an issue impacting some of our Financial Edge NXT customers causing errors or other service issues. Our engineers are diligently working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 16, 09:51 EDT
May 16, 09:51 EDT
Update -
We have identified an issue impacting some of our Financial Edge NXT customers causing errors in Financial Edge NXT Webview. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 16, 09:21 EDT
May 16, 09:21 EDT
Investigating -
We have identified an issue impacting some of our Financial Edge NXT customers causing errors when attempting to log in or use Web View within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 16, 08:49 EDT
May 16, 08:49 EDT
Earlier today we identified an issue impacting a small subset of our customers unable to navigate using the Omnibar. Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.
May 15, 2018
Resolved -
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 15, 21:51 EDT
May 15, 21:51 EDT
Update -
We have identified an issue impacting some of our customers whose products are hosted out of the New Jersey datacenter. A major storm has caused a full service interruption at that location. Our engineers are working closely with our vendor to provide a full restoration of services as soon as possible. Please continue to reference this page for updates. Next update will be provided in 2 hours or when more information becomes available.
May 15, 21:05 EDT
May 15, 21:05 EDT
Investigating -
We have identified an issue impacting some of our customers whose products are hosted out of the New Jersey datacenter. A major storm has caused a full service interruption at that location. Our engineers are working with our vendor to provide a resolution as soon as possible. Please continue to reference this page for updates.
May 15, 19:44 EDT
May 15, 19:44 EDT
Resolved -
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 15, 15:00 EDT
May 15, 15:00 EDT
Update -
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 15, 14:38 EDT
May 15, 14:38 EDT
Investigating -
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
May 15, 14:07 EDT
May 15, 14:07 EDT
May 14, 2018
Resolved -
The maintenance is completed. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 14, 16:40 EDT
May 14, 16:40 EDT
Identified -
Sunday, after the eTapestry 7.40.0 release, we noticed a bug where customers are experiencing an eTapestry application error if they mark checkbox next to "Create a Journal Contact for this account" when generating a one-off document from a transaction or from an account’s Personas page. As a workaround, users can still generate their document and then manually create the journal contact. For example:
• Drill into any donation.
• Click Create Document button at bottom.
• Select any template, navigate to the Delivery step, and DO NOT mark checkbox next to "Create a Journal Contact for this account". Fill out required fields.
• Click Run button.
• After the document generates, navigate to the Journal page and manually add a Contact with the proper Subject, Method, and Note information.
We will update this status page with additional information once we have a plan for deploying a fix, which we should have available on Monday during EST work hours. We appreciate your patience while we work through this issue!
May 13, 23:02 EDT
• Drill into any donation.
• Click Create Document button at bottom.
• Select any template, navigate to the Delivery step, and DO NOT mark checkbox next to "Create a Journal Contact for this account". Fill out required fields.
• Click Run button.
• After the document generates, navigate to the Journal page and manually add a Contact with the proper Subject, Method, and Note information.
We will update this status page with additional information once we have a plan for deploying a fix, which we should have available on Monday during EST work hours. We appreciate your patience while we work through this issue!
May 13, 23:02 EDT
We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.
Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.
Please continue to reference this page for updates.
May 14, 09:54 EDT
Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.
Please continue to reference this page for updates.
May 14, 09:54 EDT
May 12, 2018
Completed -
The maintenance is completed.
May 12, 15:37 EDT
May 12, 15:37 EDT
Scheduled -
Please be advised of a Luminate Beta maintenance occurring today. During this time, Luminate Beta will be unavailable. Additionally, email messages created from a Luminate Beta List that are scheduled to rebuild and send during the maintenance window could experience an error in Luminate Online while building target groups. This scenario would only impact emails scheduled after 1 am CT, Friday, May 11, 2018 and are set to automatically rebuild and send during the maintenance window. All other functionality in Luminate Online will not be impacted.
May 11, 13:20 EDT
May 11, 13:20 EDT
Resolved -
The impact to our customers has been resolved, however we are continuing to monitor the situation as our vendor's repair team complete the fiber repair. Please continue to reference this page for updates. We will provide the next update at 10:30 AM ET, or when the status changes.
May 12, 09:31 EDT
May 12, 09:31 EDT
Update -
We have resolved the issues affecting our customers, however we are continuing to monitor the situation as our vendor's repair team is working to restore the cut fiber. Please continue to reference this page for updates. We will provide the next update at 9:30 AM ET, or when the status changes.
May 12, 00:56 EDT
May 12, 00:56 EDT
Update -
We have resolved the issues affecting our customers, however we are continuing to monitor the situation as our vendor's repair team is working to restore the cut fiber. Please continue to reference this page for updates. We will provide an update in 2 hours or if the status changes.
May 11, 23:52 EDT
May 11, 23:52 EDT
Update -
We have resolved the issues affecting some of our eTapestry customers, however we are continuing to monitor the situation as our vendor's repair team is working to restore the cut fiber. Please continue to reference this page for updates. We will provide an update in 1 hour or if the status changes.
May 11, 22:58 EDT
May 11, 22:58 EDT
Update -
We have resolved an issue affecting some of our eTapestry customers receiving errors with payment processing, emails, and/or donation forms, however other minor functional issues may still be experienced. We are continuing to implement a workaround while our vendors repair team is working on the fiber cut. Please continue to reference this page for updates. We will provide an update in 1 hour or if the status changes.
May 11, 22:41 EDT
May 11, 22:41 EDT
Update -
As reported, we identified an issue impacting some of our eTapestry customers receiving errors with payment processing, emails, and/or donation forms. We are implementing a workaround while our vendors repair team is working on the fiber cut. Please continue to reference this page for updates. We will provide an update in 1 hour or if the status changes.
May 11, 21:51 EDT
May 11, 21:51 EDT
Monitoring -
As reported, we identified an issue impacting some of our eTapestry and Sphere customers receiving errors with payment processing, emails, and/or donation forms. We have a successful workaround for Sphere, and are validating that eTapestry customers are able to receive donations. Please continue to reference this page for updates. We will provide an update in 1 hour or if the status change
May 11, 20:42 EDT
May 11, 20:42 EDT
Update -
As reported, we identified an issue impacting some of our eTapestry and Sphere customers receiving errors with payment processing, emails, and/or donation forms. While our partner works on the fiber cut in Boston our engineers have implemented a workaround. Currently Altru and Blackbaud NetCommunity customers issues are resolved. Engineers continue to work on the workaround for eTapestry and Sphere customers.. Please continue to reference this page for updates. We will provide an update in 1 hour or if the status change
May 11, 19:46 EDT
May 11, 19:46 EDT
Update -
As reported, we identified an issue impacting some of our Altru, Blackbaud NetCommunity, eTapestry and Sphere customers receiving errors with payment processing, emails, and/or donation forms. While our partner works on the fiber cut in Boston our engineers have implemented a workaround. Currently Altru and Blackbaud NetCommunity customers issues are resolved. Engineers continue to work on the workaround for eTapestry and Sphere customers.. Please continue to reference this page for updates. We will provide an update in 1 hour or if the status change
May 11, 18:48 EDT
May 11, 18:48 EDT
Update -
We identified an issue impacting some of our Altru, Blackbaud NetCommunity, eTapestry and Sphere customers receiving errors with payment processing, emails, and/or donation forms. While our partner works on the fiber cut in Boston our engineers have implemented a workaround. Currently Altru and Blackbaud NetCommunity customers issues are resolved. Engineers continue to work on the workaround for eTapestry and Sphere customers.. Please continue to reference this page for updates. We will provide an update in 1 hour or if the status changes.
May 11, 17:49 EDT
May 11, 17:49 EDT
Update -
We have identified an issue impacting some of our Altru, Blackbaud NetCommunity, eTapestry and Sphere customers receiving errors with payment processing, emails, and/or donation forms. Our partner has identified a fiber cut in the Boston area. The repair crew on site is physically re-routing the cable and a splicing crew is en route. We are working with our partner to restore service as quickly as possible for you. Please continue to reference this page for updates. We will provide an update in 1 hour or if the status changes.
May 11, 16:23 EDT
May 11, 16:23 EDT
Update -
An issue is impacting some of our Altru, Blackbaud NetCommunity, eTapestry and Sphere customers. Customers are receiving errors with payment processing, emails, and/or donation forms. Our partner has identified a fiber cut in the Boston area. The repair crew on site is physically re-routing the cable. We are working with our partner to restore service as quickly as possible for you. Please continue to reference this page for updates. We will provide an update in 1 hour or if the status changes.
May 11, 15:38 EDT
May 11, 15:38 EDT
Update -
As reported, we have identified an issue impacting some of our Altru, Blackbaud NetCommunity, eTapestry and Sphere customers receiving errors with payment processing, emails, and/or donation forms. Our partner has identified a fiber cut in the Boston area. A repair crew arrived on site, isolated the damage and is working to restore service as quickly as possible for you. Please continue to reference this page for updates. We will provide an update in 1 hour or if the status changes.
May 11, 14:21 EDT
May 11, 14:21 EDT
Update -
We have identified an issue impacting some of our Altru, Blackbaud NetCommunity, eTapestry and Sphere customers receiving errors with payment processing, emails, and/or donation forms. Our partner has identified a fiber cut in the Boston area and has sent a repair crew to restore service as quickly as possible for you. Please continue to reference this page for updates. We will provide an update in 1 hour or if the status changes.
May 11, 13:21 EDT
May 11, 13:21 EDT
Update -
We have identified an issue impacting some of our Altru, Blackbaud NetCommunity, eTapestry and Sphere customers receiving errors with payment processing, emails, and/or donation forms. Our engineers have diagnosed the cause and are working our partners to restore service as quickly as possible for you. Please continue to reference this page for updates.
May 11, 12:40 EDT
May 11, 12:40 EDT
Identified -
We have identified an issue impacting some of our eTapestry and Sphere customers causing errors with documents, email and payments. Our engineers have diagnosed the cause and are working to resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 11, 12:18 EDT
May 11, 12:18 EDT
Investigating -
We have identified an issue impacting some of our eTapestry customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 11, 12:02 EDT
May 11, 12:02 EDT
May 10, 2018
Resolved -
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 10, 15:45 EDT
May 10, 15:45 EDT
Investigating -
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 10, 15:26 EDT
May 10, 15:26 EDT
Resolved -
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 10, 08:03 EDT
May 10, 08:03 EDT
Investigating -
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 10, 07:30 EDT
May 10, 07:30 EDT
May 9, 2018
No incidents reported.
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