Active Issue Alert – Altru - 000355352
Monitoring - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
May 19, 11:39 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
May 19, 10:19 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 10:18 EDT
Identified - The issue has been identified and a fix is being implemented.
May 19, 09:52 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 19, 09:17 EDT

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Customer Success Management Operational
Altru Degraded Performance
Blackbaud Analytics Operational
Blackbaud Award Management (formerly AcademicWorks) Operational
Blackbaud Checkout ? Operational
Blackbaud Church Management Operational
Blackbaud CRM Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System Operational
Blackbaud Enrollment Management System Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management (EAP) Operational
Smart Aid Operational
Blackbaud Employee Giving Operational
Blackbaud Employee Volunteering Operational
Blackbaud Financial Aid Management Operational
Blackbaud Fundraiser Performance Management Operational
Blackbaud Fundraiser Performance Management (FPM) Operational
FPM Data Integration Operational
Blackbaud Giving Search Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking Operational
Blackbaud Outcomes Operational
Blackbaud Guided Fundraising Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services Operational
Blackbaud MobilePay Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud Internet Solutions Operational
Blackbaud NetCommunity Operational
Blackbaud Payment Service Operational
Blackbaud Stewardship Management (Beta) Operational
Blackbaud Tuition Management ? Operational
Blackbaud Website Package ? Operational
Direct Marketing Operational
DonorCentral NXT Operational
Education Edge Operational
Education Edge Operational
Faculty Access for the Web Operational
Email Services Operational
eTapestry Operational
Financial Edge Operational
Financial Edge NXT Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Host*Net/FIMS/IGAM Operational
JustGiving Operational
Luminate Operational
Luminate CMS Operational
Luminate Integration Operational
Luminate Online Operational
Luminate WebServices Operational
Luminate CRM Operational
MobileMission Operational
OmniPoint Operational
Online Express Operational
Online Express Operational
Raiser's Edge Operational
Raiser's Edge NXT Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT Operational
List API (Beta) Operational
Email Marketing Operational
Prospects Insights Operational
ResearchPoint Operational
Grateful Patient Solution Operational
WealthPoint Operational
YourCause Operational
CSRconnect Operational
GrantsConnect Operational
NPOconnect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 20, 2022
Maintenance Overage 22051306170038 - ResearchPoint
Resolved - This incident has been resolved.
May 20, 04:50 EDT
Identified - Maintenance ID 22051306170038 - The maintenance that was scheduled to complete on 05/20/2022 at 03:00 AM EST has been extended to 05:00 AM EST.
This maintenance is necessary to perform an update in our environment.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
May 20, 03:16 EDT
Active Issue Alert – Finanical Edge NXT - 000354995
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 20, 02:46 EDT
Update - We have identified an issue impacting some of our customers. Our engineers continue working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates. The next update will be 5/20 at 9:00 AM EST.
May 19, 14:27 EDT
Update - We have identified an issue impacting some of our customers. Our engineers continue working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates. The next update will be 2:00 PM EST.
May 19, 09:08 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates. The next update will be 5/19 at 9:00 AM EST.
May 18, 16:46 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates. The next update will be 4:30 PM EST.
May 18, 12:29 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 18, 11:45 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 18, 11:10 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 18, 10:29 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 18, 09:59 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 18, 09:28 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 18, 08:56 EDT
May 19, 2022
Active Issue Alert – Online Express - 000355437
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 19, 13:03 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
May 19, 12:52 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 19, 11:54 EDT
Resolved Issue Alert – Financial Edge and Raisers' Edge - 000355384
Resolved - We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
May 19, 10:20 EDT
Active Issue Alert – Luminate Online - 000355305
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 19, 00:12 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 18, 23:47 EDT
May 18, 2022
Active Issue Alert – Altru - 000355268
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 18, 18:35 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 18, 18:08 EDT
May 17, 2022
Active Issue Alert – JustGiving - #000354420
Resolved - This incident has been resolved.
May 17, 12:27 EDT
Update - Our engineers are continuing to work towards resolution. We hope to have your full service restored as quickly as possible. In the meantime, a workaround can be found here (https://help.justgiving.com/hc/en-us/articles/6175015853841-Signing-in-and-sharing-using-Facebook-on-JustGiving). Next update will available at 3 PM ET 05/17/2022
May 17, 09:40 EDT
Update - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. In the meantime, a workaround can be found here (https://help.justgiving.com/hc/en-us/articles/6175015853841-Signing-in-and-sharing-using-Facebook-on-JustGiving). Next update will available at 9 AM ET 05/17/2022
May 17, 03:38 EDT
Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. In the meantime, a workaround can be found here (https://help.justgiving.com/hc/en-us/articles/6175015853841-Signing-in-and-sharing-using-Facebook-on-JustGiving). Next update will available at 3 AM ET 05/17/2022
May 16, 15:33 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Next update will be at 3pm ET. Please continue to reference this page for updates.
May 16, 13:04 EDT
Active Issue Alert – Financial Edge, Raiser's Edge - #000354713
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 17, 12:13 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
May 17, 11:58 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 17, 11:24 EDT
May 16, 2022
Active Issue Alert – Multiple products - 000354594
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 16, 20:51 EDT
Update - We are continuing to investigate this issue.
May 16, 20:33 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 16, 20:16 EDT
Active Issue Alert – Blackbaud Payment Service - #000353690
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 16, 15:58 EDT
Update - Customer impact ended as of 16:10 ET, 13 May 2022. We continue working with the vendor to ensure we obtain batch results. Please continue to reference this page for updates
May 13, 16:24 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 12:18 EDT
Active Issue Alert – RENXT, BBNC- 000354389
Resolved - This incident has been resolved.
May 16, 13:09 EDT
Identified - The issue has been identified and a fix is being implemented.
May 16, 12:21 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 16, 12:21 EDT
May 15, 2022

No incidents reported.

May 14, 2022
Active Issue Alert – JustGiving - #000354221
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 14, 09:57 EDT
Update - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
May 14, 09:33 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 14, 08:53 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 14, 08:15 EDT
May 13, 2022
Active Issue Alert – ResearchPoint - #000353748
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 13, 11:31 EDT
Update - An issue affecting some of our customers' ability to access their application is now resolved, and basic services have been restored. Scheduled jobs to update data within ResearchPoint may still be affected; our engineers are working to restore these scheduled jobs as quickly as possible. If you have any questions about status in the future, you can always get updates at this page. Thank you. The next update is expected at 12:00 PM EST.
May 13, 10:29 EDT
Update - An issue affecting some of our customers' ability to access their application is now resolved, and basic services have been restored. Scheduled jobs to update data within ResearchPoint may still be affected; our engineers are working to restore these scheduled jobs as quickly as possible. If you have any questions about status in the future, you can always get updates at this page. Thank you. The next update is expected at 10:30 AM EST.
May 13, 09:17 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Some customers are receiving an “Unable to connect to database” error message. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible.
May 12, 17:45 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
May 12, 16:15 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 12, 14:37 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 12, 14:01 EDT
Active Issue Alert – Blackbaud Payment Service - #000353690
Resolved - This incident has been resolved. Service impact ended as of 16:10 EST. We are still working with the vendor to ensure we obtain batch results.
May 13, 00:45 EDT
Update - We have identified an issue impacting a subset of Blackbaud Payment Service customers when processing batch transactions. Batches may result in the error: "Error encountered while checking batch status."

Please do not reprocess the batches to prevent duplicates.

The batches have processed and we are working with the vendor to resolve it for you as quickly as possible and obtain batch results. Please continue to reference this page for updates.

The next update will be at 9:00 AM ET.
May 12, 18:00 EDT
Update - We have identified an issue impacting a subset of Blackbaud Payment Service customers when processing batch transactions. Batches may result in the error: "Error encountered while checking batch status."

Please do not reprocess the batches to prevent duplicates.

The batches have processed and we are working with the vendor to resolve it for you as quickly as possible and obtain batch results. Please continue to reference this page for updates.
May 12, 14:22 EDT
Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
May 12, 12:48 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 12, 11:53 EDT
May 12, 2022
Active Issue Alert – Raiser's Edge NXT and Sky API- 000353703
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 12, 13:23 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 12, 12:58 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 12, 12:26 EDT
Active Issue Alert – Raiser's Edge NXT - 000353590
Resolved - This incident has been resolved.
May 12, 05:08 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 12, 04:31 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 12, 02:20 EDT
May 11, 2022
Resolved Issue Alert – Financial Edge, Raiser's Edge - #000354337
Resolved - We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
May 11, 14:30 EDT
Active Issue Alert – Blackbaud NetCommunity and Raiser's Edge - 000353356
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 11, 12:14 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 11, 12:03 EDT
May 10, 2022
Active Issue Alert – Luminate Online - #000352987
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 10, 14:00 EDT
Update - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
May 10, 13:45 EDT
Update - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
May 10, 13:10 EDT
Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
May 10, 12:54 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 10, 12:23 EDT
Active Issue Alert – Blackbaud Tuition Management - #000352852
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 10, 07:39 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 10, 07:20 EDT
May 9, 2022
Active Issue Alert – Blackbaud NetCommunity - #000352603
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 9, 12:52 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
May 9, 11:52 EDT
Update - We are continuing to investigate this issue.
May 9, 11:25 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 9, 11:23 EDT
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
Active Issue Alert – Blackbaud Support - 000352148
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 6, 09:34 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 6, 09:11 EDT
Resolved Issue Alert – Financial Edge and Raiser's Edge - 000352137
Resolved - We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
May 6, 08:51 EDT
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