Update - We have identified an issue impacting a small subset of our customers causing certain API failures. Our engineers are collaborating with the vendor to diagnose the cause and are working to get your full service restored as quickly as possible. The next update will be tomorrow, July 19th, at 9am ET.
Jul 18, 18:25 EDT
Identified - We have identified an issue impacting a subset of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jul 18, 17:46 EDT
Investigating - We have identified an issue impacting a subset of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 18, 17:28 EDT

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://www.blackbaud.com/support/support.aspx).

Altru Operational
Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud Analytics Operational
Blackbaud Award Management (formerly AcademicWorks) Operational
Blackbaud Checkout ? Operational
Blackbaud Church Management Operational
Blackbaud CRM Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System Operational
Blackbaud Enrollment Management System Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System Operational
Core Functionality Operational
School API Operational
Blackbaud Employee Giving Operational
Blackbaud Employee Volunteering Operational
Blackbaud Financial Aid Management Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking Operational
Blackbaud Outcomes Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services Operational
Blackbaud MobilePay Operational
Payments API (Beta) Operational
Blackbaud Internet Solutions Operational
Blackbaud NetCommunity Operational
Blackbaud Payment Service Operational
Blackbaud Stewardship Management (Beta) Operational
Blackbaud Tuition Management ? Operational
Blackbaud Website Package ? Operational
Direct Marketing Operational
DonorCentral Operational
DonorCentral Operational
DonorCentral NXT Operational
Education Edge Operational
Education Edge Operational
Faculty Access for the Web Operational
Email Services Operational
eTapestry Operational
Financial Edge Operational
Financial Edge NXT Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Host*Net/FIMS/IGAM Operational
JustGiving Operational
Luminate Degraded Performance
Luminate Beta Operational
Luminate CMS Operational
Luminate Integration Operational
Luminate Online Degraded Performance
Luminate WebServices Operational
Luminate CRM Operational
MobileMission Operational
OmniPoint Operational
Online Express Operational
Online Express Operational
Givalanche Operational
Raiser's Edge Operational
Raiser's Edge NXT Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT Operational
ResearchPoint Operational
Team Approach Operational
WealthPoint Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 18, 2019
Resolved - An issue impacting some of our customers causing ETL jobs to fail has been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 18, 15:42 EDT
Identified - We have identified an issue impacting some of our customers causing some ETL jobs to fail. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jul 18, 15:20 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 18, 14:59 EDT
Resolved - An issue impacting some of our customers causing service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 18, 05:05 EDT
Monitoring - Customer may receive an error message, "You are trying to access an invalid URL. Please contact the system administrator." when clicking on event registration URL without logging into the site. Engineering will be implementing a fix this evening. Further updates regarding this event will be posted at 6am EST or as information becomes available.
Jul 17, 13:42 EDT
Investigating - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 17, 13:01 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Jul 17, 12:30 EDT
Jul 16, 2019
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 16, 09:55 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 16, 09:31 EDT
Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019
Resolved - This incident has been resolved.
Jul 12, 17:12 EDT
Update - We are continuing to investigate this issue.
Jul 12, 17:12 EDT
Update - We have identified an issue impacting a small subset of customers in certain regions causing latency issues. Our engineers are still working with our service provider to identify the problem and resolve the issue. Please continue to reference this page for updates.
Jul 12, 16:12 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 12, 14:51 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 12, 03:37 EDT
Update - We have identified an issue impacting a subset of our customers when attempting to access their hosted application. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 12, 03:36 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 12, 03:36 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 12, 00:37 EDT
Update - We have identified an issue impacting a subset of our Asia Pacific customers when attempting to launch their hosted applications. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 11, 22:43 EDT
Investigating - We have identified an issue impacting a small subset of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 11, 22:00 EDT
Resolved - An issue impacting a subset of our Asia Pacific Blackbaud CRM customers when attempting to access FTP services was detected and has since been resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 12, 00:30 EDT
Jul 11, 2019
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 11, 05:06 EDT
Update - As previously reported, we have identified an issue impacting a subset of our Asia Pacific customers causing intermittent slowness, errors or other service issues while logging into the affected products or attempting to launch Office based products once inside their hosted application. Our engineers are continuing their efforts to diagnose the cause and we have the appropriate engineers and personnel working to get your full service restored as quickly as possible. Your patience during this time is greatly appreciated. Please continue to reference this page for updates.
Jul 11, 04:06 EDT
Update - As previously reported, we have identified an issue impacting a subset of our Asia Pacific customers causing intermittent slowness, errors or other service issues while logging into the affected products or attempting to launch Office based products once inside their hosted application. Our engineers are continuing their efforts to diagnose the cause and we have the appropriate engineers and personnel working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 11, 03:05 EDT
Identified - As previously reported, we have identified an issue impacting a subset of our Asia Pacific customers causing intermittent slowness, errors or other service issues while logging into the affected products. Our engineers are continuing their efforts to diagnose the cause and we have the appropriate engineers and personnel working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 11, 00:33 EDT
Update - We have identified an issue impacting a subset of our Asia Pacific customers causing intermittent slowness, errors or other service issues while logging into the affected products. Our engineers are continuing their efforts to diagnose the cause and we have the appropriate engineers and personnel working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 10, 22:33 EDT
Update - We have identified an issue impacting a subset of our Asia Pacific customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 10, 21:29 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 10, 20:55 EDT
Jul 10, 2019
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 10, 19:08 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and are still working to address it. Please continue to reference this page for updates.
Jul 10, 18:56 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jul 10, 17:59 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 10, 13:29 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jul 10, 13:28 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jul 10, 13:21 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 10, 12:55 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jul 10, 12:37 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 10, 12:11 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 10, 10:52 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 10, 10:17 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 10, 09:47 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 10, 07:36 EDT
Update - As previously reported, our engineers have successfully diagnosed the issue impacting a subset of our Asia Pacific customers and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Your patience is greatly appreciated during this matter. Please continue to reference this page for updates.
Jul 10, 06:36 EDT
Update - Our engineers have successfully diagnosed the issue impacting a subset of our Asia Pacific customers and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 10, 05:38 EDT
Update - As previously reported, our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 10, 03:39 EDT
Identified - Our engineers have successfully diagnosed the issue impacting a subset of our hosted Asia Pacific customers when attempting to access the affected application environment and we are working to address it now. Your patience is greatly appreciated during this matter. Please continue to reference this page for updates.
Jul 10, 02:38 EDT
Update - As previously reported, we have identified an issue impacting a subset of our hosted Asia Pacific customers when attempting to access the affected application environment. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Your patience is greatly appreciated during this matter. Please continue to reference this page for updates.
Jul 10, 01:34 EDT
Update - As previously reported, we have identified an issue impacting a subset of our hosted Asia Pacific customers when attempting to access the affected application environment. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Your patience is greatly appreciated during this matter. Please continue to reference this page for updates.
Jul 10, 00:25 EDT
Update - We have identified an issue impacting a subset of our hosted Asia Pacific customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 9, 23:28 EDT
Update - We are continuing to investigate this issue.
Jul 9, 22:58 EDT
Update - We have identified an issue impacting some of our customers. There is an issue with connectivity to the back end servers that authenticate your connection to your hosted application. There is no need to reset your password at this time. Our engineers are working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 9, 22:46 EDT
Update - We have identified an issue impacting some of our customers. There is an issue with connectivity to the back end servers that authenticate your connection to your hosted application. There is no need to reset your password at this time. Our engineers are working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 9, 22:20 EDT
Update - We have identified an issue impacting some of our Education Edge, Financial Edge, and Raiser's Edge customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 9, 22:03 EDT
Update - We have identified an issue impacting some of our Education Edge, Financial Edge, and Raiser's Edge customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 9, 21:47 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 9, 20:58 EDT
Investigating - We have identified an issue impacting some of our Sydney customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 9, 20:40 EDT
Jul 9, 2019
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 9, 17:45 EDT
Monitoring - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully applied a fix and the issue is being closely monitored for any intermittent service drops that may still be occurring for any affected customer. Please continue to reference this page for updates.
Jul 9, 16:53 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully applied a fix and the issue is being monitored as we verify your service is completely restored. Please continue to reference this page for updates.
Jul 9, 16:21 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 9, 16:11 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 9, 15:17 EDT
Investigating - We have identified an issue impacting a small subset of our Blackbaud NetCommunity
customers causing intermittent timeouts when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 9, 15:04 EDT
Resolved - This incident has been resolved.
Jul 9, 10:52 EDT
Identified - We diagnosed an issue that may prevent anyone from signing in with their Blackbaud ID or using features in the solutions below. We’re still working to resolve the issue as quickly as possible. Please continue to check this page for updates.
Jul 9, 10:43 EDT
Investigating - We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
Jul 9, 10:07 EDT
Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.