All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Operational
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud Church Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ ? Operational
Blackbaud Website Package ? Operational
Direct Marketing™ Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) ? Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® NPOconnect® Operational
Blackbaud FIMS™ Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 26, 2024

No incidents reported today.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 23, 18:05 EST
Update - We have identified an issue impacting some of our customers when utilizing Checkout in Luminate Online. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 23, 17:16 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 23, 17:11 EST
Feb 22, 2024
Resolved - Our engineers have identified the cause of this issue and have deployed a fix. The issue impacting customers' ability to add banks is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 22, 09:44 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 22, 09:28 EST
Feb 21, 2024
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 21, 13:30 EST
Monitoring - We have made a configuration change in response to this issue and are continuing to monitor performance following the change. Performance in the applications has improved. Please continue to reference this page for updates.
Feb 21, 13:01 EST
Identified - We have made a configuration change in response to this issue and are evaluating performance following this change. Please continue to reference this page for updates.
Feb 21, 12:01 EST
Update - We have identified an issue impacting some of our customers causing intermittent slowness when navigating within Database View. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Feb 21, 11:29 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness when navigating within Database View. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 21, 11:12 EST
Feb 20, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 20, 17:26 EST
Investigating - We have identified an issue that has caused some customers Disbursement reports to not be available in the Blackbaud Merchant Services Web portal. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 16, 12:49 EST
Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 17, 16:42 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 17, 14:26 EST
Feb 16, 2024
Resolved - This incident has been resolved.
Feb 16, 20:00 EST
Update - Our engineers are continuing to work to resolve an issue reported for a small subset of customers utilizing a VPN service. Our engineers have rolled out a fix to resolve impact for more critical workflows, and are working on a fix to resolve all other impacted actions. Please continue to reference this page for updates.
Feb 15, 10:31 EST
Update - Our engineers are continuing to work to resolve an issue reported for a small subset of customers utilizing a VPN service. Please continue to reference this page for updates.
Feb 14, 10:10 EST
Update - We are continuing to review an issue reported for a small subset of customers utilizing a VPN service. Please continue to reference this page for updates.
Feb 12, 08:02 EST
Update - Our engineers are working to mitigate reported behaviors of slowness and service interruptions for a small subset of customers utilizing a VPN service. Please continue to reference this page for updates.
Feb 11, 14:12 EST
Update - Our engineers are continuing to work to resolve an issue regarding a small subset of customers utilizing VPN that could cause service interruptions or intermittent slowness. Please continue to reference this page for updates.
Feb 11, 08:17 EST
Update - Our engineers are working to resolve an issue regarding a small subset of customers utilizing VPN that could cause service interruptions or intermittent slowness. Please continue to reference this page for updates.
Feb 10, 13:59 EST
Update - Our engineers are working to resolve an issue regarding a small subset of customers utilizing VPN that could cause service interruptions or intermittent slowness. Please continue to reference this page for updates.
Feb 10, 12:09 EST
Identified - We are continuing to investigate and diagnose an issue impacting a small subset of customers utilizing a VPN service. Please continue to reference this page for updates.
Feb 9, 16:28 EST
Update - We have identified an issue impacting a small subset of customers utilizing a VPN service which may cause intermittent slowness, errors or other service interruptions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 9, 15:58 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 9, 15:45 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 16, 10:36 EST
Identified - We have identified an issue that is impacting Grateful Patient files being received for processing. Our engineers are working to resolve this issue as quickly as possible. Please continue to reference this page for updates.
Feb 16, 09:39 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 16, 08:45 EST
Feb 15, 2024
Feb 14, 2024
Feb 13, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 13, 19:01 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 13, 18:21 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 13, 09:56 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 13, 09:12 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 13, 00:55 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Feb 12, 23:56 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 12, 23:22 EST
Feb 12, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 12, 11:55 EST
Update - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Feb 12, 11:19 EST
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Next update 2/12/24 at 9AM EST.
Feb 12, 01:36 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 11, 20:59 EST