Blackbaud Status

Sep 14, 2024

No incidents reported today.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

Active Issue Alert – Raiser's Edge NXT - #000553024

Resolved - An issue impacting some of our customers causing intermittent slowness or loading of Action Tiles on RENXT Constituent Records is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 12, 17:38 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness or loading of Action Tiles on RENXT Constituent Records Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates
Sep 12, 16:59 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 12, 16:47 EDT

Active Issue Alert – Blackbaud ID – Multiple Products - 000552790

Resolved - We are seeing reports of improved connectivity for customers impacted by this issue and our vendor has reported service restoration.
Sep 12, 10:17 EDT

Identified - A subset of users on AT&T networks may experience a blinking green dot when logging into their solution. This appears related to an issue our vendor has reported in connecting with AT&T. Please continue to reference this page for updates.
Sep 12, 09:39 EDT

Sep 11, 2024

Active Issue Alert – Multiple Products - 000552296

Resolved - We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.
Sep 11, 13:40 EDT

Update - We are continuing to see successful logins and no recurrence of the errors occurring yesterday. We are continuing to monitor performance to ensure continued system stability. We will provide another update by 2 PM EDT. Please continue to reference this page for updates.
Sep 11, 09:14 EDT

Monitoring - We are beginning to see improved performance and logs show a notable decrease in unsuccessful logins. We are continuing to monitor system performance. Please continue to reference this page for updates. Next update will be at 09:00 AM EST on 09/11/2024.
Sep 10, 23:29 EDT

Update - We are beginning to see improved performance and logs show a notable decrease in unsuccessful logins. We are continuing to monitor system performance. Please continue to reference this page for updates.
Sep 10, 22:30 EDT

Update - We are beginning to see improved performance and logs show a notable decrease in unsuccessful logins. We are continuing to monitor system performance. Please continue to reference this page for updates.
Sep 10, 20:47 EDT

Update - We are continuing deployment of the configuration changes mentioned previously. The next update will be one hour from now. Please continue to reference this page for updates.
Sep 10, 19:43 EDT

Update - We have begun deploying configuration changes to address this issue. We expect this may take 2-3 hours to complete. The next update will be one hour from now. Please continue to reference this page for updates.
Sep 10, 18:42 EDT

Identified - We have identified the cause of this issue and are working with our vendor to resolve it. The next update will be one hour from now. Please continue to reference this page for updates.
Sep 10, 17:41 EDT

Update - We have made a configuration change that has restored access for some impacted users. We are still investigating issues reported by a subset of users who continue to receive errors when logging in, and are working to resolve them as quickly as possible. Please continue to reference this page for updates.
Sep 10, 15:21 EDT

Update - A subset of users attempting to login with their BBID may receive errors which vary from product to product. Our engineers are working resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 10, 14:50 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 10, 14:33 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 10, 14:19 EDT

Active Issue Alert – Financial Edge and Financial Edge NXT - 000551532

Resolved - We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.
Sep 11, 13:04 EDT

Update - We have identified an issue impacting some of our WebPortal customers causing Line items to be deleted on invoice requests or Requisitions to not appear for approvers. We recommend that WebPortal users utilize Firefox. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update will be Tuesday 9/17/2024 at 11:00 AM ET.

WebPortal Invoice Request line items are deleted -when approving invoice requests in Chromium browsers:
https://kb.blackbaud.com/knowledgebase/articles/Article/204655

Requisitions not showing as approved for next approver:
https://kb.blackbaud.com/knowledgebase/articles/Article/204654
Sep 11, 11:35 EDT

Identified - We have identified an issue impacting some of our WebPortal customers causing Line items to be deleted on invoice requests or Requisitions to not appear for approvers. We recommend that WebPortal users utilize Firefox. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update will be Monday 9/10/2024 at 10:00 AM EST.

WebPortal Invoice Request line items are deleted -when approving invoice requests in Chromium browsers:
https://kb.blackbaud.com/knowledgebase/articles/Article/204655

Requisitions not showing as approved for next approver:
https://kb.blackbaud.com/knowledgebase/articles/Article/204654
Sep 9, 11:20 EDT

Update - We have identified an issue impacting some of our WebPortal customers causing Line items to be deleted on invoice requests or Requisitions to not appear for approvers. We recommend that WebPortal users utilize Firefox. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update will be Monday 9/9/2024 at 10:00 AM EST.

WebPortal Invoice Request line items are deleted -when approving invoice requests in Chromium browsers:
https://kb.blackbaud.com/knowledgebase/articles/Article/204655

Requisitions not showing as approved for next approver:
https://kb.blackbaud.com/knowledgebase/articles/Article/204654
Sep 9, 01:02 EDT

Update - We are continuing to investigate this issue.
Sep 8, 22:07 EDT

Update - We are continuing to investigate this issue.
Sep 8, 22:05 EDT

Update - We have identified an issue impacting some of our WebPortal customers causing Line items to be deleted on invoice requests or Requisitions to not appear for approvers. We recommend that WebPortal users utilize Firefox. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update will be Monday 9/9/2024 at 10:00 AM EST.

WebPortal Invoice Request line items are deleted -when approving invoice requests in Chromium browsers:
https://kb.blackbaud.com/knowledgebase/articles/Article/204655

Requisitions not showing as approved for next approver:
https://kb.blackbaud.com/knowledgebase/articles/Article/204654
Sep 6, 10:55 EDT

Investigating - We have identified an issue impacting some of our WebPortal customers causing Line items to be deleted on invoice requests or Requisitions to not appear for approvers. We recommend that WebPortal users utilize Firefox. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

WebPortal Invoice Request line items are deleted -when approving invoice requests in Chromium browsers:
https://kb.blackbaud.com/knowledgebase/articles/Article/204655

Requisitions not showing as approved for next approver:
https://kb.blackbaud.com/knowledgebase/articles/Article/204654
Sep 6, 10:48 EDT

Active Issue Alert – Payment Services, Blackbaud CRM™ - 000552448

Resolved - An issue impacting a subset of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 11, 11:05 EDT

Update - We have identified an issue impacting a subset of our customers causing intermittent slowness, errors or other service issues. Our engineers continue diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 11, 10:26 EDT

Investigating - We have identified an issue impacting a subset of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 11, 09:36 EDT

Active Issue Alert – Blackbaud Raiser's Edge NXT - 000552465

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 11, 10:22 EDT

Update - An issue preventing a small subset of customers from accessing their solution has been resolved. Our engineers are currently validating the solution and monitoring for any further impact.
Sep 11, 10:00 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 11, 09:53 EDT

Sep 10, 2024

Active Issue Alert – Blackbaud Education Management Solutions - 000552174

Resolved - An issue impacting some of our customers causing service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 10, 10:14 EDT

Investigating - An issue impacting Advanced lists has been resolved. Lists were failing to run in the product and via API call. Some Pushpage jobs were not sent as scheduled. Teams continue monitoring.
Sep 10, 09:55 EDT

Active Issue Alert – Payment Services - #000552158

Resolved - An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 10, 09:45 EDT

Investigating - We are aware that subset of our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 10, 09:33 EDT

Sep 9, 2024

Active Issue Alert – JustGiving® from Blackbaud® - 000551783

Resolved - An issue impacting a subset of our customers causing daily reports not to be available is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 9, 07:33 EDT

Investigating - We have identified an issue impacting a subset of our customers causing daily reports not to be available. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates
Sep 9, 06:22 EDT

Active Issue Alert – Multiple Products Affected - 000551779

Resolved - This incident has been resolved.
Sep 9, 01:02 EDT

Update - We are continuing to investigate this issue.
Sep 8, 22:44 EDT

Update - We are continuing to investigate this issue.
Sep 8, 22:05 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 8, 21:21 EDT

Sep 8, 2024

Sep 7, 2024

Active Issue Alert – Blackbaud Learning Management System - #000551753

Resolved - An issue impacting some of our customers causing errors when attempting to log in or use features within the affected service is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 7, 14:32 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 7, 14:09 EDT

Sep 6, 2024

Active Issue Alert – ResearchPoint - 000551256

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 6, 10:07 EDT

Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
The next update will be tomorrow at 10:00 AM ET
Sep 5, 14:54 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 5, 14:06 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 5, 13:20 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 5, 12:48 EDT

Sep 5, 2024

Active Issue Alert – Blackbaud Tuition Management™ - 000551227

Resolved - Engineers have resolved the issue causing incorrect information to appear in invoices. Users are again able to access invoices. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 5, 13:52 EDT

Identified - We recently discovered an invoicing issue that affected schools that use Blackbaud Tuition Management. Invoice links within the parent portal were linking to incorrect invoices. We have stopped generating all invoices and rolled back the change which caused this issue. We are working on generating correct invoice links and updating the links within the parent portal.
Sep 5, 13:43 EDT

Update - We are aware of an issue where invoices may not be available to view. Engineers are working to address the issue as soon as possible. Please continue to reference this page for updates.
Sep 5, 13:04 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 5, 11:52 EDT

Active Issue Alert – Blackbaud Luminate Online®,Raiser's Edge® - #000551231

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 5, 11:57 EDT

Investigating - We have identified an issue impacting a subset of RELO customers who are receiving an error in the RELO plugin: "Connection to Luminate could not be established. They underlying connection was closed: An unexpected error occurred on the send." Our engineers are working to resolve this issue as quickly as possible for you. Please continue to reference this page for updates.
Sep 5, 11:52 EDT

Active Issue Alert – Blackbaud Raiser's Edge NXT - 000551190

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 5, 11:05 EDT

Update - We have identified the cause of the issue with transactions not downloading and are in the process of deploying a fix. We expect transactions impacted by this issue to download once the fix is deployed. Please continue to reference this page for updates.
Sep 5, 10:56 EDT

Update - Users may receive one or more notification emails for gifts made on donation forms, but the gifts do not appear yet in Gift Management. Please note that the donations are successful for the end user, the issue only occurs when adding the gifts to Gift Management. Our engineers are working to resolve this issue as quickly as possible for you. Please continue to reference this page for updates.
Sep 5, 10:35 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 5, 10:23 EDT

Sep 4, 2024

Active Issue Alert – Blackbaud Raiser's Edge NXT® - 000550943

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 4, 14:37 EDT

Update - We are continuing to investigate this issue.
Sep 4, 14:37 EDT

Update - We have identified an issue impacting some of our RENXT customers causing errors when attempting to send Emails through RENXT Email Marketing. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 4, 14:00 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 4, 13:55 EDT

Sep 3, 2024

Active Issue Alert – ResearchPoint - #000550268

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 3, 11:04 EDT

Update - Customers provisioning a new account may still experience issues during the webservices provisioning process. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update will be at 12:00 PM EST.
Sep 3, 09:45 EDT

Update - Customers provisioning a new account may still experience issues during the webservices provisioning process. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 3, 09:07 EDT

Update - Customers provisioning a new account may still experience issues during the webservices provisioning process. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 3, 08:20 EDT

Update - Customers provisioning a new account may still experience issues during the webservices provisioning process. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 3, 07:54 EDT

Update - Customers provisioning a new account may still experience issues during the webservices provisioning process. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 30, 16:01 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 30, 15:47 EDT

Sep 2, 2024

Active Issue Alert – Blackbaud Grantmaking™, Raiser's Edge NXT® - 000550348

Resolved - An issue impacting a subset of our customers in the UK, causing intermittent login issues and a pulsing green dot is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 2, 08:07 EDT

Update - We have identified an issue impacting some of our customers, causing intermittent login issues and a pulsing green dot. Initial investigation indicates this could be a DNS related issue caused by an ongoing incident at a 3rd party provider. Our engineers are continuing to diagnose the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Sep 2, 07:22 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent login issues and a pulsing green dot. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 2, 06:43 EDT

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

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