All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://www.blackbaud.com/support/support.aspx).

Altru   Operational
Blackbaud.com Operational
Blackbaud.com   Operational
signin.blackbaud.com   Operational
Blackbaud Analytics   Operational
Blackbaud Award Management   Operational
Blackbaud Checkout   ? Operational
Blackbaud CRM   Operational
Blackbaud Employee Giving   Operational
Blackbaud Employee Volunteering   Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking   Operational
Blackbaud Outcomes   Operational
Blackbaud Internet Solutions   Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services   Operational
Blackbaud MobilePay   Operational
Payments API (Beta)   Operational
Blackbaud NetCommunity   Operational
Blackbaud Payment Service   Operational
Blackbaud Stewardship Management   Operational
Blackbaud Website Package   ? Operational
Direct Marketing   Operational
DonorCentral Operational
DonorCentral   Operational
DonorCentral NXT   Operational
Education Edge Operational
Education Edge   Operational
Faculty Access for the Web   Operational
Email Services   Operational
eTapestry   Operational
Financial Edge   Operational
Financial Edge NXT Operational
Accounts Payable API   Operational
Financial Edge NXT   Operational
General Ledger API   Operational
Statistical Unit API (Beta)   Operational
Treasury API   Operational
Host*Net/FIMS/IGAM   Operational
K-12 Operational
onBoard   Operational
onCampus   Operational
onMessage   Operational
onRecord   Operational
Luminate Operational
Luminate Beta   Operational
Luminate CMS   Operational
Luminate Integration   Operational
Luminate Online   Operational
Luminate WebServices   Operational
Luminate CRM   Operational
OmniPoint   Operational
Online Express Operational
Online Express   Operational
Givalanche   Operational
Raiser's Edge   Operational
Raiser's Edge NXT Operational
Communication Preference API (Beta)   Operational
Constituent API   Operational
Fundraising API   Operational
Gift API   Operational
Opportunity API   Operational
Raiser's Edge NXT   Operational
ResearchPoint   Operational
Smart Tuition Operational
Smart Aid   Operational
School API (Beta)   Operational
Smart Tuition   ? Operational
Sphere   Operational
Team Approach   Operational
WealthPoint   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 23, 2018

No incidents reported today.

Oct 22, 2018
Resolved Issue Alert – Blackbaud Outcomes - #2018102204
Resolved - We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Oct 22, 22:54 EDT
Active Issue Alert – Raiser's Edge, Financial Edge, Education Edge - #2018102203
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 22, 19:12 EDT
Investigating - We have identified an issue impacting a small subset of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 22, 18:43 EDT
Active Issue Alert – Smart Tuition - #2018102201
Resolved - An issue impacting some of our Smart Tuition customers causing service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 22, 11:07 EDT
Update - We have identified an issue impacting a subset of our Smart Tuition customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Oct 22, 10:40 EDT
Identified - We have identified an issue impacting a subset of our Smart Tuition customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Oct 22, 10:10 EDT
Update - We have identified an issue impacting some of our Smart Tuition customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 22, 09:41 EDT
Investigating - We have identified an issue impacting some of our Smart Tuition customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 22, 09:11 EDT
Active Issue Alert – eTapestry - #2018102202
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 22, 10:10 EDT
Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 22, 09:46 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 22, 09:19 EDT
Oct 21, 2018
Active Issue Alert – ResearchPoint - #2018102102
Resolved - An issue impacting some of our ResearchPoint customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 21, 20:45 EDT
Investigating - We have identified an issue impacting a small subset of our ResearchPoint customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 21, 19:59 EDT
Active Issue Alert – Raiser's Edge NXT - #2018102101
Resolved - This incident has been resolved.
Oct 21, 02:17 EDT
Update - We have identified an issue impacting a subset of functionality for some of our Raiser's Edge NXT customers hosted in Azure. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 21, 02:04 EDT
Update - We have identified an issue impacting some of our Raiser's Edge NXT customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 21, 01:36 EDT
Investigating - We have identified an issue impacting some of our Raiser's Edge NXT customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 21, 01:04 EDT
Oct 20, 2018
Resolved Issue Alert – Sphere - #2018102001
Resolved - We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Oct 20, 17:19 EDT
Oct 19, 2018
Active Issue Alert – Blackbaud CRM - #2018101802
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 19, 11:46 EDT
Update - We have identified an issue impacting a very small subset of our Blackbaud CRM customers in the Sydney Datacenter when using the re occurring import feature. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get this feature restored as quickly as possible. Please continue to reference this page for updates.
Oct 19, 09:30 EDT
Update - We are continuing to work on a fix for this issue.
Oct 19, 02:23 EDT
Identified - We have identified an issue impacting some of our customers. No vendor support available to continue troubleshooting until later today will resume at that time.Next update will be at 10AM EST. Please continue to reference this page for updates.
Oct 19, 02:08 EDT
Update - We have identified an issue impacting some of our customers. No vendor support available to continue troubleshooting until later today will resume at that time. Please continue to reference this page for updates.
Oct 19, 01:17 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 19, 00:26 EDT
Update - We have identified an issue impacting a small subset of our customers using FTP in Sydney Datacenter. Our engineers are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 18, 23:55 EDT
Update - We have identified an issue impacting some of our customers using FTP in Sydney Datacenter. Our engineers are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 18, 23:37 EDT
Identified - We have identified an issue impacting some of our customers using FTP in Sydney Datacenter. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 18, 23:10 EDT
Update - We have identified an issue impacting some of our customers using FTP in Sydney datacenter. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 18, 22:37 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 18, 22:32 EDT
Active Issue Alert – Luminate - #2018101901
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 19, 04:53 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 19, 03:55 EDT
Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 19, 03:14 EDT
Update - We have identified an issue impacting some of our Luminate customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 19, 02:55 EDT
Investigating - We have identified an issue impacting some of our Luminate customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 19, 02:15 EDT
Oct 18, 2018
Active Issue Alert – Smart Tuition - #2018101705
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 18, 12:54 EDT
Update - We have identified an issue with the AR Balance and AR Billing Reports impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates. Next update will be at 4 PM ET unless situation dictates otherwise.
Oct 18, 11:37 EDT
Identified - We have identified an issue with the AR Balance and AR Billing Reports impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Oct 17, 16:08 EDT
Active Issue Alert – Blackbaud Grantmaking - #2018101704
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 18, 11:38 EDT
Update - A small subset of customers may experience intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and are currently implementing a solution. We hope to have your full service restored as quickly as possible. Please refer to the KB article at https://kb.blackbaud.com/articles/Article/121511 as a work-around until services are fully restored. Please continue to reference this page for updates. Next update will be at 4 PM ET unless otherwise required.
Oct 18, 11:36 EDT
Identified - A small subset of customers may experience intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and are currently implementing a solution. We hope to have your full service restored as quickly as possible. Please refer to the KB article at https://kb.blackbaud.com/articles/Article/121511 as a work-around until services are fully restored. Please continue to reference this page for updates.
Oct 17, 17:05 EDT
Oct 17, 2018
Active Issue Alert – Raiser's Edge, Financial Edge, Education Edge - #2018101706
Resolved - An issue impacting some of our customers causing them to be unable to access their files has been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 17, 16:31 EDT
Investigating - We have identified an issue impacting some of our customers causing them to be unable to access their files. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 17, 16:12 EDT
Active Issue Alert – Blackbaud Grantmaking - #2018101704
Resolved - An issue impacting some of our Blackbaud Grantmaking customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 17, 13:05 EDT
Monitoring - An issue impacting some of our Blackbaud Grantmaking customers is now resolved but our engineers continue to monitor the situation to ensure services are functioning properly. If you have any questions about status in the future, you can always get updates at this page. Next update will be in 1 hour. Thank you.
Oct 17, 11:55 EDT
Investigating - We have identified an issue impacting some of our Blackbaud Grantmaking customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 17, 11:22 EDT
Active Issue Alert –Financial Edge NXT, Raiser's Edge NXT- 2018101702
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 17, 09:44 EDT
Monitoring - Engineers have made progress with the issue and are now monitoring the situation. We have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 17, 08:59 EDT
Update - Engineers are making progress with the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 17, 08:16 EDT
Update - Engineers continue working through their diagnosis of the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 17, 07:31 EDT
Update - Our engineers are working through their diagnosis of the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 17, 06:47 EDT
Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 17, 06:06 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 17, 05:06 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 17, 04:39 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 17, 04:06 EDT
Active Issue Alert – Email Services - #2018101603
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 17, 09:23 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues in regards to sign-up and password reset emails. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 17, 08:59 EDT
Resolved Issue Alert – Sphere - #2018101701
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 17, 03:12 EDT
Oct 16, 2018
Active Issue Alert – Raiser's Edge - 2018101506
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 16, 00:38 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 16, 00:07 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 15, 23:35 EDT
Oct 15, 2018
Active Issue Alert – ResearchPoint - #2018101505
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 15, 22:26 EDT
Investigating - We have identified an issue impacting some of our ResearchPoint customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 15, 22:02 EDT
Active Issue Alert – Donor Central NXT - #2018101504
Resolved - An issue impacting some of our Donor Central NXT customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 15, 17:40 EDT
Investigating - We have identified an issue impacting some of our Donor Central NXT customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 15, 17:06 EDT
Active Issue Alert – Blackbaud CRM, Education Edge, Financial Edge, Raiser's Edge - #2018101503
Resolved - This incident has been resolved.
Oct 15, 16:15 EDT
Identified - After initial restoration of service, we have identified an issue in which a small subset of customers may receive stale data if trying to run reports. We have identified a fix however it will take time to implement. Please note that once implemented you may experience up to five minutes of intermittent connectivity if using CRM applications or file share services for Education Edge, Financial Edge, and Raiser's Edge. We are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 15, 15:56 EDT
Monitoring - An issue impacting some of our customers is now resolved and services have been restored. We are currently monitoring for further issues. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 15, 15:27 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 15, 15:22 EDT
Resolved Issue Alert – Raiser's Edge NXT - #2018101502
Resolved - We identified an issue impacting some of our customers causing errors when attempting to connect their social media accounts to the Social Posting feature within Raiser's Edge NXT.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Oct 15, 14:55 EDT
Active Issue Alert – Smart Tuition - #2018101501
Resolved - An issue impacting some of our customers causing service issues is now resolved and services have been restored. Customers who are still receiving an error message should logout and attempt to log back into the application to resolve this issue. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 15, 10:09 EDT
Identified - We have identified an issue impacting some of our Smart Tuition customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Oct 15, 09:40 EDT
Oct 14, 2018
Active Issue Alert – Blackbaud CRM, Blackbaud Internet Solutions - #2018101402
Resolved - This incident has been resolved.
Oct 14, 21:42 EDT
Investigating - We have identified an issue impacting some of our Blackbaud CRM and Blackbaud Internet Solutions customers who are hosted in the Sydney data-center causing errors when attempting to log in or use features within the affected service or load the affected site. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 14, 21:30 EDT
Oct 13, 2018
Resolved Issue Alert – Sphere - #2018101301
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 13, 04:06 EDT
Oct 12, 2018
Active Issue Alert – Raiser's Edge - #2018100502
Resolved - We have successfully deployed a fix for users of Raiser's Edge 7.96 Patch 13. Exception batch processing has been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 12, 10:50 EDT
Update - Engineers have identified a fix which is currently undergoing testing. The fix will be deployed as soon as it is ready. In the meantime, please refer to the KB article at https://kb.blackbaud.com/articles/Article/121104 for a temporary workaround and information on how to remediate existing batches.
Oct 8, 18:08 EDT
Identified - We have identified an issue impacting a small subset of customers following the deployment of Raiser’s Edge 7.96 Patch 13, which is preventing gifts from populating in an exception batch when processing in batch. Engineers are aware of the issue and are working to deploy a fix as quickly as possible. In the meantime, please refer to the KB article https://kb.blackbaud.com/articles/Article/121104 for a temporary workaround.
Oct 5, 16:10 EDT
Oct 11, 2018

No incidents reported.

Oct 10, 2018
Active Issue Alert – Luminate Online - #2018101001
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 10, 02:56 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 10, 02:41 EDT
Oct 9, 2018
Active Issue Alert – Raiser's Edge,Financial Edge - #2018100902
Resolved - An issue impacting some of our Raisers Edge and Financial Edge customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you
Oct 9, 15:02 EDT
Investigating - We have identified an issue impacting some of our Raisers Edge and Financial Edge customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 9, 14:35 EDT
Active Issue Alert – Education Edge, Financial Edge, Raisers Edge - #2018100901
Resolved - This incident has been resolved.
Oct 9, 05:55 EDT
Update - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 9, 05:28 EDT
Update - We have identified an issue impacting a small subset of customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 9, 05:01 EDT
Identified - We have identified an issue impacting a small subset of our customers are unable to login. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 9, 04:32 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 9, 04:24 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 9, 03:59 EDT
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