All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Altru Operational
Blackbaud Analytics Operational
Blackbaud Award Management (formerly AcademicWorks) Operational
Blackbaud Checkout ? Operational
Blackbaud Church Management Operational
Blackbaud CRM Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System Operational
Blackbaud Enrollment Management System Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management (EAP) Operational
Blackbaud Employee Giving Operational
Blackbaud Employee Volunteering Operational
Blackbaud Financial Aid Management Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking Operational
Blackbaud Outcomes Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services Operational
Blackbaud MobilePay Operational
Payments API Operational
Blackbaud Internet Solutions Operational
Blackbaud NetCommunity Operational
Blackbaud Payment Service Operational
Blackbaud Stewardship Management (Beta) Operational
Blackbaud Tuition Management ? Operational
Blackbaud Website Package ? Operational
Direct Marketing Operational
DonorCentral Operational
DonorCentral Operational
DonorCentral NXT Operational
Education Edge Operational
Education Edge Operational
Faculty Access for the Web Operational
Email Services Operational
eTapestry Operational
Financial Edge Operational
Financial Edge NXT Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Host*Net/FIMS/IGAM Operational
JustGiving Operational
Luminate Operational
Luminate Beta Operational
Luminate CMS Operational
Luminate Integration Operational
Luminate Online Operational
Luminate WebServices Operational
Luminate CRM Operational
MobileMission Operational
OmniPoint Operational
Online Express Operational
Online Express Operational
Givalanche Operational
Raiser's Edge Operational
Raiser's Edge NXT Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT Operational
List API (Beta) Operational
Email Marketing Operational
ResearchPoint Operational
Team Approach Operational
WealthPoint Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 12, 2020
Resolved - This incident has been resolved.
Jul 12, 07:51 EDT
Identified - Maintenance ID 20060906460258 - The maintenance that was scheduled to complete on 07/12/2020 at 7:00:00 AM has been extended to 8:00:00 AM.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Jul 12, 07:07 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 12, 04:24 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 12, 03:35 EDT
Jul 11, 2020

No incidents reported.

Jul 10, 2020
Resolved - This incident has been resolved.
Jul 10, 12:53 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 10, 12:13 EDT
Resolved - This incident is now resolved and all affected transactions were disbursed as part of July Cycle 1 deposit today July 10th.
Jul 10, 11:32 EDT
Monitoring - Update: All funds missing from the June Cycle 4 (6/23-6/30) disbursement will now be included in the next available 4 times a month deposit date, this Friday 7/10. The affected transactions will be combined with transactions for July Cycle 1 (7/1-7/7) and will be part of our next Disbursement report and deposit.
Jul 7, 11:28 EDT
Update - We have identified an issue impacting some of our customers causing transactions to be missing in disbursement report. Our engineers are still diagnosing the event and working to resolve it for you as quickly as possible. The next update will be on 07/07/20 at 1:00 PM EDT.
Jul 7, 08:54 EDT
Identified - We have identified an issue impacting some of our customers causing transactions to be missing in disbursement report. Our engineers are still diagnosing the event and working to resolve it for you as quickly as possible. The next update will be on 07/07/20 at 9:00 AM EDT.
Jul 6, 15:52 EDT
Update - We have identified an issue impacting some of our customers causing transactions to be missing in disbursement report. Our engineers are still diagnosing the event and working to resolve it for you as quickly as possible. The next update will be at 5:00 PM ET or when we get more information.
Jul 6, 13:10 EDT
Investigating - We have identified an issue impacting some of our customers causing transactions to be missing in disbursement report. Our engineers are still diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 6, 11:09 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 10, 07:43 EDT
Update - As previously reported, we have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Thank you for your patience. Please continue to reference this page for updates.
Jul 10, 06:34 EDT
Update - As previously reported, we have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Thank you for your patience. Please continue to reference this page for updates.
Jul 10, 05:00 EDT
Update - As previously reported, we have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be at 5:00 AM EST or as more information becomes available.
Jul 10, 04:00 EDT
Update - As previously reported, we have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 10, 03:02 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 10, 02:00 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 10, 01:15 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 10, 00:26 EDT
Jul 9, 2020

No incidents reported.

Jul 8, 2020
Resolved - An issue impacting some of our customers is now resolved and emails are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 8, 19:26 EDT
Update - Our email services have been restored, however we anticipate delays up to 7 hours for emails to be received as queued emails are sent. The next update will be at 6:00 PM ET.
Jul 8, 15:56 EDT
Update - Our email services have been restored, however we anticipate delays up to 7 hours for emails to be received as queued emails are sent. The next update will be at 4:00 PM ET or when we have more information.
Jul 8, 14:06 EDT
Update - Our email services have been restored, however we anticipate delays up to 7 hours for emails to be received as queued emails are sent. The next update will be at 2:00 PM ET or when we have more information.
Jul 8, 11:56 EDT
Monitoring - Our email services have been restored, however we anticipate delays up to 7 hours for emails to be received as queued emails are sent. The next update will be at 5:00 PM ET or when we have more information.
Jul 8, 09:37 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 8, 09:01 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 8, 08:34 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 8, 07:59 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 8, 16:28 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 8, 16:05 EDT
Jul 7, 2020
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 7, 16:13 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 7, 15:40 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 7, 13:00 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 7, 12:52 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 7, 12:16 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 7, 12:15 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 7, 09:51 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 7, 08:49 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 7, 08:18 EDT
Jul 6, 2020
Resolved - This incident has been resolved.
Jul 6, 10:41 EDT
Update - We have identified an issue impacting some of our customers causing transactions to be missing in disbursement report. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 6, 10:34 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 6, 10:11 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 6, 10:38 EDT
Investigating - We are currently experiencing an issue with Parent chat support for Smart Tuition and Smart Aid.
Jul 6, 09:16 EDT
Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020
Resolved - The scheduled maintenance has been completed.
Jul 3, 04:50 EDT
Identified - Maintenance ID 10655 - The maintenance that was scheduled to complete on 07/03/2020 at 3:00:00 AM EST has been extended to 5:00:00 AM EST.
This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Jul 3, 03:13 EDT
Jul 2, 2020
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 2, 20:10 EDT
Update - We are continuing to investigate this issue.
Jul 2, 14:22 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 2, 14:12 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 2, 13:24 EDT
Jul 1, 2020

No incidents reported.

Jun 30, 2020
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 30, 12:31 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 30, 12:10 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 30, 11:25 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 30, 12:19 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 11:07 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 30, 10:35 EDT
Resolved - This incident is related and will be tracked under https://manage.statuspage.io/pages/q8hn1tdbtyhh/incidents/ljfqyn3xr06j
Jun 30, 12:16 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 30, 11:33 EDT
Resolved - Maintenance ID 20062909263863 - The maintenance that was scheduled to complete on 06/30/2019 at 3:00:00 AM EDT has been has completed
Jun 30, 08:28 EDT
Update - Maintenance ID 20062909263863 - The maintenance that was scheduled to complete on 06/30/2019 at 3:00:00 AM EDT has been extended to 9:00:00 AM EDT.
This critical maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance. Please keep checking status page for updates.
Jun 30, 07:56 EDT
Update - Maintenance ID 20062909263863 - The maintenance that was scheduled to complete on 06/30/2019 at 3:00:00 AM EDT has been extended to 8:00:00 AM EDT.
This critical maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance. Please keep checking status page for updates.
Jun 30, 06:59 EDT
Update - Maintenance ID 20062909263863 - The maintenance that was scheduled to complete on 06/30/2019 at 3:00:00 AM EDT has been extended to 7:00:00 AM EDT.
This critical maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance. Please keep checking status page for updates.
Jun 30, 05:11 EDT
Identified - Maintenance ID 20062909263863 - The maintenance that was scheduled to complete on 06/30/2019 at 3:00:00 AM EDT has been extended to 6:00:00 AM EDT.
This critical maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance. Please keep checking status page for updates.
Jun 30, 03:12 EDT
Jun 29, 2020
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 29, 16:36 EDT
Update - As previously reported, we have identified an issue impacting a minor subset of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and are working to address it now. Please continue to reference this page for updates.
Jun 29, 10:17 EDT
Update - As previously reported, we have identified an issue impacting a minor subset of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and are working to address it now. Please continue to reference this page for updates. The next update will be provided on 06/29/2020 at 10:00 AM EDT.
Jun 27, 12:16 EDT
Update - As previously reported, we have identified an issue impacting a minor subset of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and are working to address it now. Please continue to reference this page for updates. The next update will be provided on 06/27/2020 at 10:00 AM EDT.
Jun 26, 13:12 EDT
Update - As previously reported, we have identified an issue impacting a minor subset of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and are working to address it now. Please continue to reference this page for updates. The next update will be provided on 06/26/2020 at 1:00 PM EDT
Jun 26, 09:04 EDT
Update - As previously reported, we have identified an issue impacting a minor subset of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and are working to address it now. Please continue to reference this page for updates. The next update will be provided on 06/26/2020 at 9:00 AM EDT.
Jun 26, 00:06 EDT
Update - As previously reported, we have identified an issue impacting a minor subset of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and are working to address it now. Please continue to reference this page for updates. The next update will be provided on 06/26/2020 at 12:00 AM EDT.
Jun 25, 18:10 EDT
Update - As previously reported, we have identified an issue impacting a minor subset of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and are working to address it now. Please continue to reference this page for updates. The next update will be provided on 06/25/2020 at 5:00 PM EDT.
Jun 25, 13:12 EDT
Update - As previously reported, we have identified an issue impacting a minor subset of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and are working to address it now. Please continue to reference this page for updates. The next update will be provided on 06/25/2020 at 1:00 PM EDT.
Jun 25, 10:10 EDT
Update - As previously reported, we have identified an issue impacting a minor subset of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and are working to address it now. Please continue to reference this page for updates.
Jun 25, 09:16 EDT
Monitoring - As previously reported, we have identified an issue impacting a minor subset of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and are working to address it now. Please continue to reference this page for updates. The next update will be provided on 06/25/2020 at 9:00 AM EDT.
Jun 25, 00:00 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and are working to address it now. Please continue to reference this page for updates. The next update will be provided on 06/25/2020 at 12:00 AM EDT
Jun 24, 15:10 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 24, 14:51 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 24, 14:12 EDT
Resolved - This incident has been resolved.
Jun 29, 12:31 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 29, 12:15 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 29, 11:44 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 29, 11:11 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 29, 09:48 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 29, 09:12 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 29, 08:47 EDT
Resolved - This incident has been resolved.
Jun 29, 02:44 EDT
Identified - Maintenance ID 20062602055997 - The maintenance that was scheduled to complete on 06/29/2020 at 12:00:00 AM EDT has been extended to 2:00:00 AM EDT.
This critical maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance. Please keep checking status page.
Jun 28, 23:52 EDT
Jun 28, 2020
Resolved - This incident has been resolved.
Jun 28, 03:08 EDT
Identified - Maintenance ID 20062601545643- The maintenance that was scheduled to complete on 06/28/2019 at 12:00:00 AM EDT has been extended to 2:00:00 AM.
This critical maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance. Please check status page for updates.
Jun 27, 23:58 EDT