Blackbaud Status

Dec 5, 2024

Maintenance Overage CHG0062213 - Raisers Edge NXT - Financial Edge NXT

Resolved - This incident has been resolved.
Dec 5, 02:00 EST

Identified - Maintenance ID CHG0062213 - The maintenance that was scheduled to complete on 11pm at 12 am est has been extended to [X New End 1am est.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Dec 4, 22:50 EST

Dec 4, 2024

Active Issue Alert – Blackbaud Tuition Management - 000571170

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 4, 16:15 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 4, 16:01 EST

Active Issue Alert – Blackbaud Tuition Management - 000571109

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 4, 13:41 EST

Update - A subset of users are experiencing errors when processing credit card or debit payments. Our engineers continue diagnosing the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 4, 13:21 EST

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 4, 12:53 EST

Dec 3, 2024

Active Issue Alert – Luminate Online, Raiser's Edge NXT - 000571052

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 3, 19:17 EST

Update - Queued email jobs in Luminate Online and Raiser's Edge NXT are caught up and emails are now sending as expected. A small subset of campaigns in Luminate Online ONLY are experiencing delays in email analytics. We are looking into the cause for this delay. Please continue to monitor this page for updates.
Dec 3, 18:26 EST

Investigating - While engineers have confirmed that queued email jobs in Luminate Online and Raiser's Edge NXT are caught up and emails are sending as expected, a subset of campaigns in Luminate Online ONLY could experience delays in email analytics. We are looking into the cause for this delay. Please continue to monitor this page for updates.
Dec 3, 17:10 EST

Monitoring - Engineers have confirmed that queued email jobs are caught up and emails are sending as expected. We continue to monitor for any changes and will update this page accordingly.
Dec 3, 15:56 EST

Update - We are currently seeing delays of about 45-60 minutes for some email campaigns. A smaller number of campaigns may experience delays longer than 60 minutes. While there may be a delay in receiving analytics, email is queuing and sending, but could be delayed as the backlog is processed. Transactional email (e.g. receipts immediately after donating) remains unaffected. Please continue to reference this page for updates.
Dec 3, 14:40 EST

Update - We continue to see a roughly 45-60 minute delay in sending some email campaigns. While there may be a delay in receiving analytics, email is queuing and sending, but could be delayed as the backlog is processed. Transactional email (e.g. receipts immediately after donating) remains unaffected. Please continue to reference this page for updates.
Dec 3, 13:42 EST

Update - We continue to see a roughly 45-60 minute delay in sending some email campaigns. While there may be a delay in receiving analytics, email is queuing and sending, but could be delayed as the backlog is processed. Transactional email (e.g. receipts immediately after donating) remains unaffected. Please continue to reference this page for updates.
Dec 3, 12:18 EST

Update - We continue to see a roughly 45-60 minute delay in sending some email campaigns. Email is queueing and will send as we work through the backlog. Transactional email (e.g. receipts immediately after donating) remains unaffected. Engineers are working on reducing the backlog. Please continue to reference this page for updates.
Dec 3, 10:43 EST

Update - Our engineers are seeing a 45-60 minute delay in sending email campaigns for a subset of customers. We are seeing the queues catch up and this delay is decreasing. Email is queueing up and will send as we work through the backlog. Our engineers are working quickly to diagnose the issue. Transactional email (e.g. receipts immediately after donating) are not delayed. Please continue to reference this page for updates.
Dec 3, 09:32 EST

Update - Our engineers have identified an issue causing a delay in sending email campaigns for a subset of customers. Email is queueing up and will send as we work through the backlog. Our engineers are working quickly to diagnose the issue. Please continue to reference this page for updates.
Dec 3, 09:13 EST

Investigating - Our engineers have identified an issue causing a delay in sending email campaigns for a subset of customers. Email is queueing up and will send as we work through the backlog. Our engineers are working quickly to diagnose the issue. Please continue to reference this page for updates.
Dec 3, 09:06 EST

Dec 2, 2024

Active Issue Alert – Financial Edge NXT, Raiser's Edge NXT® - #000570548

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 2, 17:36 EST

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 2, 16:54 EST

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 2, 16:22 EST

Active Issue Alert – Payment Services - 000570502

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 2, 16:02 EST

Update - We have identified an issue impacting some of our customers causing errors such as 'Not Processed' when submitting batches larger than 25 records. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 2, 15:43 EST

Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 2, 15:34 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 2, 14:53 EST

Active Issue Alert – Luminate Online - 000570327

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 2, 09:11 EST

Identified - A subset of customer sites are experiencing slow page loads for both admin and end users. Our engineers have diagnosed the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 2, 07:14 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 2, 05:30 EST

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

Active Issue Alert – Raisers Edge NXT - 000570298

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 29, 17:05 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 29, 15:57 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 29, 15:37 EST

Nov 28, 2024

Active Issue Alert – Payments - #000570208

Resolved - This incident has been resolved.
Nov 28, 04:27 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 04:20 EST

Identified - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Nov 28, 04:20 EST

Nov 27, 2024

Active Issue Alert – Grantmaking - 000570163

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 27, 15:30 EST

Identified - We have identified an issue impacting some of our customers when attempting use SMTP email services. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 27, 15:16 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting use SMTP email services features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 27, 14:57 EST

Nov 26, 2024

Active Issue Alert – Blackbaud Merchant Services™ - 000569720

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 26, 11:33 EST

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues when provisioning new users in BBMS. Our engineers continue diagnosing the event and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 26, 10:43 EST

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues when provisioning new users in BBMS. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 26, 09:29 EST

Nov 25, 2024

Resolved Issue Alert – Raiser's Edge NXT® - #000569498

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 25, 13:10 EST

Nov 24, 2024

No incidents reported.

Nov 23, 2024

Active Issue Alert – Raiser's Edge - #000569354

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 23, 16:03 EST

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 23, 15:54 EST

Nov 22, 2024

Active Issue Alert – WealthPoint - #000569289

Resolved - This incident has been resolved.
Nov 22, 17:30 EST

Update - WealthPoint screenings are not processing for a subset of customers and are instead stuck in a pending status. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 22, 16:21 EST

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 22, 16:06 EST

Nov 21, 2024

Active Issue Alert – Luminate Online - 000568984

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 21, 17:27 EST

Identified - We have identified an issue impacting some of our customers causing errors when attempting to login or use features in your DEV or ITC environment. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 21, 17:23 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 21, 17:19 EST

Active Issue Alert – Blackbaud Fundraiser Performance Management™ - 000568272

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 21, 14:21 EST

Update - We continue to see improved performance for the majority of data functions, though some isolated errors are still occurring and some loads are taking longer than normal. We continue monitoring overall system performance while investigating the remaining errors. Please continue to reference this page for updates. The next update will be made today by 2:00 PM EST.
Nov 21, 09:49 EST

Monitoring - We are beginning to see recovery of data performance within the solution. Our engineers will continue to monitor the recovery of data functions overnight. Please continue to reference this page for updates. The next update will be made tomorrow by 10:00 AM EST.
Nov 20, 13:25 EST

Update - We have identified an issue impacting some of our customers where data may not be available in various areas of the solution. Our engineers continue diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update will be made by 2:00 PM EST.
Nov 20, 11:40 EST

Investigating - We have identified an issue impacting some of our customers where data may not be available in various areas of the solution. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 20, 08:38 EST

Active Issue Alert – Raiser's Edge - 000568740

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 21, 11:18 EST

Update - A small subset of users may experience slowness using or navigating the solution. Our engineers are investigating the issue and restoring service for impacted users. Please continue to reference this page for updates.
Nov 21, 11:01 EST

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 21, 10:37 EST

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