Update - [Applicable to on-premise and self-hosted customers of these solutions only] - Microsoft has released fixes for this issue for:
• Windows 10 TH1 (v1507), RS1 (v1607), RS2 (v1703), RS3 (v1709), RS4 (v1803) and RS5 (v1809)
• Windows 8.1 and Windows Server 2012 R2
• Windows Server 2012
• Windows 7 and Windows Server 2008 R2 SP1
• Windows Server 2008 SP2

View the Blackbaud KB article: https://kb.blackbaud.com/articles/article/191128 for links to these fixes and how to apply the patch manually. We recommend that customers on the above versions of Windows should quickly apply the corresponding patch and get back to their normal cadence of security patching.

Microsoft continues to work on fixes for Windows 10 19H1 (v1903). We will share an update when available.
Aug 19, 13:10 EDT
Update - [Applicable to on-premise and self-hosted customers of these solutions only] - Microsoft has identified the root cause and is working on the fix. They have updated their KB articles and mentioned this issue as a known issue in KB4512508 (https://support.microsoft.com/en-us/help/4512508/windows-10-update-kb4512508) and in other related KBs listed here: https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-1903.

Until Microsoft has released a fix, we recommend that you do not install the August 13 Windows update. We will communicate when this fix has been released so that you can then apply the patch and get back to your normal cadence of security patching.
Aug 15, 10:36 EDT
Update - On Tuesday, August 13, Microsoft released an update for Windows including but not limited to KB4512506, KB890830, KB4474419, KB451250 and KB4512486. Following this release, we are aware of an issue impacting on-premise and self-hosted customers that have installed this Microsoft update. Customers may experience the inability to log in to one or all of these solutions. To avoid difficulties logging in to the Blackbaud Solutions listed above, we recommend that customers do not install the August 13 Windows Update on their environments until we have identified and addressed the current issue. For those customers that have updated to this version, we are aware of users having success when uninstalling the update, therefore we recommend taking this action. Please note, however, that not installing or uninstalling the release means customers will not have the protections of the security patching.We will provide an update when we have more information.
Aug 14, 17:55 EDT
Update - We have identified an issue impacting some of our customers with self hosted installations of Education Edge, Financial Edge, and Raiser's Edge when logging on. Our engineers are still diagnosing the event and working to resolve it for you as quickly as possible.

A workaround can be found here: https://kb.blackbaud.com/articles/article/191128
Aug 14, 11:24 EDT
Update - We have identified an issue impacting some of our customers with self hosted installations of Education Edge, Financial Edge, and Raiser's Edge when logging on. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible.

A workaround can be found here: https://kb.blackbaud.com/articles/article/191128
Aug 14, 10:50 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 14, 10:33 EDT

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Altru Operational
Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud Analytics Operational
Blackbaud Award Management (formerly AcademicWorks) Operational
Blackbaud Checkout ? Operational
Blackbaud Church Management Operational
Blackbaud CRM Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System Operational
Blackbaud Enrollment Management System Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System Operational
Core Functionality Operational
School API Operational
Blackbaud Employee Giving Operational
Blackbaud Employee Volunteering Operational
Blackbaud Financial Aid Management Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking Operational
Blackbaud Outcomes Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services Operational
Blackbaud MobilePay Operational
Payments API (Beta) Operational
Blackbaud Internet Solutions Operational
Blackbaud NetCommunity Operational
Blackbaud Payment Service Operational
Blackbaud Stewardship Management (Beta) Operational
Blackbaud Tuition Management ? Operational
Blackbaud Website Package ? Operational
Direct Marketing Operational
DonorCentral Operational
DonorCentral Operational
DonorCentral NXT Operational
Education Edge Operational
Education Edge Operational
Faculty Access for the Web Operational
Email Services Operational
eTapestry Operational
Financial Edge Operational
Financial Edge NXT Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Host*Net/FIMS/IGAM Operational
JustGiving Operational
Luminate Operational
Luminate Beta Operational
Luminate CMS Operational
Luminate Integration Operational
Luminate Online Operational
Luminate WebServices Operational
Luminate CRM Operational
MobileMission Operational
OmniPoint Operational
Online Express Operational
Online Express Operational
Givalanche Operational
Raiser's Edge Operational
Raiser's Edge NXT Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT Operational
ResearchPoint Operational
Team Approach Operational
WealthPoint Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 23, 2019

No incidents reported today.

Aug 22, 2019
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 22, 22:53 EDT
Update - As previously reported, we have identified an issue impacting a small subset of our Luminate Online customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates. The next update will be provided in two hours.
Aug 22, 20:53 EDT
Update - We have identified an issue impacting a small subset of our Luminate Online customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Aug 22, 19:58 EDT
Investigating - We have identified an issue impacting some of our Luminate Online customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 22, 18:48 EDT
Aug 21, 2019
Resolved - An issue impacting some of our Altru customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 21, 15:26 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 21, 14:29 EDT
Aug 20, 2019
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 20, 11:43 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 20, 11:34 EDT
Aug 19, 2019
Resolved - A short service issue impacting some of our customers is now resolved and emails are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 19, 21:56 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 19, 19:38 EDT
Identified - As previously reported, we have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Aug 19, 17:59 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Aug 19, 17:08 EDT
Update - We have identified an issue impacting some of our Online Express customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 19, 16:21 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 19, 15:36 EDT
Resolved - This incident has been resolved.
Aug 19, 17:01 EDT
Update - We continue diagnosing an issue that may prevent Google, Enterprise SSO, Multi-Factor Authentication, or Other users from creating new Blackbaud ID accounts. Users who are affected by this issue will either not receive the confirmation email or experience a significant delay in receiving it. Next update in one hour or when a new update becomes available. Please continue to check this page for updates.
Aug 19, 16:49 EDT
Identified - We diagnosed an issue that may prevent Google, Enterprise SSO, Multi-Factor Authentication, or Other users from creating new Blackbaud ID accounts. Users who are affected by this issue will either not receive the confirmation email or experience a significant delay in receiving it. Next update in one hour or when a new update becomes available. Please continue to check this page for updates.
Aug 19, 15:47 EDT
Update - We diagnosed an issue that may prevent Google, Enterprise SSO, Multi-Factor Authentication, or Other users from creating new Blackbaud ID accounts. Users who are affected by this issue will either not receive the confirmation email or experience a significant delay in receiving it. Next update in one hour or when a new update becomes available. Please continue to check this page for updates.
Aug 19, 15:36 EDT
Investigating - We diagnosed an issue that may prevent Google, Enterprise SSO, Multi-Factor Authentication, or Other users from creating new Blackbaud ID accounts. Users who are affected by this issue will either not receive the confirmation email or experience a significant delay in receiving it. Next update in one hour or when a new update becomes available. Please continue to check this page for updates.
Aug 19, 15:35 EDT
Resolved - This incident has been resolved.
Aug 19, 16:36 EDT
Update - We diagnosed an issue that may affect users who use their Google credentials from signing in with their Blackbaud ID or using features in the solutions below. Affected users will be taken to a Google 500 error page and be unable to access their service. We’re working to resolve the issue as quickly as possible. Next update in one hour or when a new update becomes available. Please continue to check this page for updates.
Aug 19, 15:47 EDT
Identified - We diagnosed an issue that may affect users who use their Google credentials from signing in with their Blackbaud ID or using features in the solutions below. Affected users will be taken to a Google 500 error page and be unable to access their service. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.
Aug 19, 15:19 EDT
Investigating - We diagnosed an issue that may affect users who use their Google credentials from signing in with their Blackbaud ID or using features in the solutions below. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.
Aug 19, 14:57 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 19, 14:01 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates. The next update will be at 2:00 PM EST.
Aug 19, 11:38 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Aug 19, 10:52 EDT
Update - We are continuing to investigate this issue.
Aug 19, 10:05 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 19, 10:00 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 19, 09:34 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 19, 10:06 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 19, 09:31 EDT
Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 16, 12:45 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 16, 12:06 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 16, 12:33 EDT
Update - Our engineers have successfully diagnosed the issue with eTapestry and JustGiving integration and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. The next update will be at 8/16/2019 6 pm EST.
Aug 16, 08:37 EDT
Identified - Our engineers have successfully diagnosed the issue with eTapestry and JustGiving integration and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. The next update will be at 8/16/2019 8 am EST.
Aug 15, 11:23 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 15, 10:49 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 15, 10:15 EDT
Resolved - This incident has been resolved.
Aug 16, 05:21 EDT
Update - We are continuing to work on a fix for this issue.
Aug 16, 03:10 EDT
Identified - Maintenance ID 19070312380256 - The maintenance that was scheduled to complete on 8/16/2019 at 3:00 AM EST has been extended to 4:00 AM EST.
This maintenance is necessary to Complete normal Altru deployment process.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Aug 16, 03:06 EDT
Aug 15, 2019
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 15, 16:31 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Aug 15, 16:08 EDT
Update - We have identified an issue impacting some of our NXT customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 15, 15:35 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 15, 15:23 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 15, 15:19 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 15, 15:38 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Aug 15, 12:38 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 15, 11:35 EDT
Resolved - This incident has been resolved.
Aug 15, 14:08 EDT
Monitoring - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates. Please do not reprocess batches at this time.
Aug 15, 13:25 EDT
Identified - We have identified an issue impacting some of our customers using batch processing. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please do not reprocess batches at this time.
Aug 15, 12:32 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 15, 12:13 EDT
Resolved - We are aware of an issue where a small subset of customers may have experienced slowness pulling reports from the FTP site. The issue has now been resolved.

Please continue to reference this page for updates.
Aug 15, 11:35 EDT
Aug 14, 2019
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 14, 17:09 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 14, 17:02 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 14, 11:29 EDT
Update - We are continuing to work on a fix for this issue.
Aug 14, 11:08 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 14, 11:07 EDT
Aug 13, 2019
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 13, 17:09 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 13, 16:55 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 13, 16:58 EDT
Monitoring - Our engineers have successfully diagnosed the issue and we have implemented a fix. They are currently monitoring the situation to ensure service is restored. Please continue to reference this page for updates.
Aug 13, 16:47 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Aug 13, 16:03 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to access web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 13, 15:40 EDT
Resolved - This incident has been resolved.
Aug 13, 16:21 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. If you are still experiencing an issue logging into Citrix, please attempt to disconnect using Citrix Connection Manager as well as from within the application. Please continue to reference this page for updates.
Aug 13, 15:47 EDT
Update - We have identified an issue impacting some of our Raiser's Edge and Financial Edge customers causing service issues when attempting to access their Citrix desktops. Affected clients are receiving an error message that says "Unable to load error message". Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 13, 15:21 EDT
Investigating - We have identified an issue impacting some of our Raiser's Edge. Financial Edge, Financial Edge NXT, and Raiser's Edge NXT customers causing errors when attempting to log in or use Database View in NXT or access their Citrix desktops in Raiser's Edge and Financial Edge. Be aware that Web View and other NXT modules are still up and functioning for NXT customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 13, 15:00 EDT
Resolved - This incident has been resolved.
Aug 13, 13:49 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 13, 13:45 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 13, 12:54 EDT
Resolved - This incident has been resolved.
Aug 13, 13:43 EDT
Identified - The issue has been identified and a fix is being implemented.
Aug 13, 13:17 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to send email within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 13, 12:41 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to send email within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 13, 11:45 EDT
Aug 12, 2019
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 12, 22:39 EDT
Investigating - We have identified an issue impacting some of our customers causing email jobs to fail with an 'Exception on Server' error message Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 12, 22:11 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 12, 14:09 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Aug 12, 13:04 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 12, 12:33 EDT
Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 9, 05:25 EDT
Investigating - We have identified an issue impacting a subset of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 9, 05:16 EDT