All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Altru Operational
Blackbaud Analytics Operational
Blackbaud Award Management (formerly AcademicWorks) Operational
Blackbaud Checkout ? Operational
Blackbaud Church Management Operational
Blackbaud CRM Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System Operational
Blackbaud Enrollment Management System Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management (EAP) Operational
Smart Aid Operational
Blackbaud Employee Giving Operational
Blackbaud Employee Volunteering Operational
Blackbaud Financial Aid Management Operational
Blackbaud Fundraiser Performance Management Operational
Blackbaud Fundraiser Performance Management (FPM) Operational
FPM Data Integration Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking Operational
Blackbaud Outcomes Operational
Blackbaud Guided Fundraising Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services Operational
Blackbaud MobilePay Operational
Payments API Operational
Blackbaud Internet Solutions Operational
Blackbaud NetCommunity Operational
Blackbaud Payment Service Operational
Blackbaud Stewardship Management (Beta) Operational
Blackbaud Tuition Management ? Operational
Blackbaud Website Package ? Operational
Direct Marketing Operational
DonorCentral NXT Operational
Education Edge Operational
Education Edge Operational
Faculty Access for the Web Operational
Email Services Operational
eTapestry Operational
Financial Edge Operational
Financial Edge NXT Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Host*Net/FIMS/IGAM Operational
JustGiving Operational
Luminate Operational
Luminate CMS Operational
Luminate Integration Operational
Luminate Online Operational
Luminate WebServices Operational
Luminate CRM Operational
MobileMission Operational
OmniPoint Operational
Online Express Operational
Online Express Operational
Raiser's Edge Operational
Raiser's Edge NXT Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT Operational
List API (Beta) Operational
Email Marketing Operational
ResearchPoint Operational
Grateful Patient Solution Operational
WealthPoint Operational
YourCause Operational
CSRconnect Operational
GrantsConnect Operational
NPOconnect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 28, 2021
Resolved - We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.
Sep 28, 12:29 EDT
Identified - We diagnosed an issue that may prevent anyone from signing in with their Blackbaud ID or using features in the solutions below. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.
Sep 28, 12:04 EDT
Sep 27, 2021
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 27, 18:48 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 27, 16:35 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 27, 15:40 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 27, 15:15 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 27, 14:30 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 27, 14:24 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 27, 13:23 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Sep 27, 12:55 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 27, 12:32 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 27, 10:27 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 27, 10:08 EDT
Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021
Resolved - We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.
Sep 24, 16:02 EDT
Investigating - We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
Sep 24, 14:51 EDT
Sep 23, 2021
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 23, 11:28 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 11:10 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 23, 10:32 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 23, 09:57 EDT
Sep 22, 2021
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 22, 21:40 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 22, 20:54 EDT
Resolved - Resolved: We are aware of an issue affecting some of our customers' ability to preview PDF files, including attachments and reports previews. This can be resolved by clearing your browser cache/browser data. For more specific instructions on how to clear browser data, please see Knowledgebase article https://kb.blackbaud.com/knowledgebase/articles/Article/53280.
Sep 22, 16:00 EDT
Identified - We are aware of an issue affecting some of our customers' ability to preview PDF files, including attachments and reports previews. This can be resolved by clearing your browser cache/browser data. For more specific instructions on how to clear browser data, please see Knowledgebase article https://kb.blackbaud.com/knowledgebase/articles/Article/53280.
Sep 20, 16:38 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 22, 14:36 EDT
Update - We are continuing to investigate this issue.
Sep 22, 10:22 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 22, 10:17 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 22, 10:17 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 22, 04:02 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 22, 03:21 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 22, 01:43 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 22, 01:29 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 22, 00:48 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 21, 23:49 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 21, 23:48 EDT
Sep 21, 2021
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 21, 15:31 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 21, 14:16 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 21, 04:50 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 21, 04:37 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 21, 04:11 EDT
Sep 20, 2021
Resolved - We are aware of an issue affecting some of our customers' ability to preview PDF files, including attachments and reports previews. This can be resolved by clearing your browser cache/browser data. For more specific instructions on how to clear browser data, please see Knowledgebase article https://kb.blackbaud.com/knowledgebase/articles/Article/53280.
Sep 20, 14:12 EDT
Investigating - We have identified an issue impacting some of our customers regarding PDF previews. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 20, 13:34 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 20, 10:55 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 20, 10:39 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 20, 10:01 EDT
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 17, 21:04 EDT
Monitoring - By 5pm ET service appears to have been restored for all customers. A fix has been implemented and we are monitoring the results
Sep 17, 17:33 EDT
Update - Engineers are still working to determine root cause for this issue. They have explored a series of possibilities thus far. Once root cause is determined, they will implement a fix. We will continue updating this page every half hour until the issue is resolved.
Sep 17, 16:36 EDT
Update - Engineers continue their work to determine root cause for this issue. They have explored a series of possibilities thus far. Once root cause is determined, they will implement a fix. We will continue updating this page every half hour until the issue is resolved.
Sep 17, 16:01 EDT
Update - Engineers are still working to determine root cause for this issue. They have explored a series of possibilities thus far. Once root cause is determined, they will implement a fix. We will continue updating this page every half hour until the issue is resolved.
Sep 17, 15:35 EDT
Update - Engineers continue their work to determine root cause for this issue. They have explored a series of possibilities thus far. Once root cause is determined, they will implement a fix. We will continue updating this page every half hour until the issue is resolved.
Sep 17, 15:06 EDT
Update - We are aware of an issue that is affecting customers who use Raiser’s Edge®, Blackbaud Raiser’s Edge NXT®, Financial Edge®, Blackbaud Financial Edge NXT®, Blackbaud Internet Solutions™ and/or Blackbaud NetCommunity™. This appears to be limited to customers who are hosted in the US-East datacenter. If affected, customers may be unable to launch one or more of those specific products. Some customers have reported receiving an “unknown error” message or being directed to the maintenance page instead of their solution. Engineers are working to determine root cause and to implement a permanent fix.
Sep 17, 14:54 EDT
Update - We are aware of an issue that is affecting customers who use Raiser’s Edge®, Blackbaud Raiser’s Edge NXT®, Financial Edge®, Blackbaud Financial Edge NXT®, Blackbaud Internet Solutions™ and/or Blackbaud NetCommunity™. This appears to be limited to customers who are hosted in the US-East datacenter. If affected, customers may be unable to launch one or more of those specific products. Some customers have reported receiving an “unknown error” message or being directed to the maintenance page instead of their solution. Engineers are working to determine root cause and to implement a permanent fix.
Sep 17, 14:35 EDT
Update - We are aware of an issue that is affecting customers who use Raiser’s Edge®, Blackbaud Raiser’s Edge NXT®, Financial Edge®, Blackbaud Financial Edge NXT®, Blackbaud Internet Solutions™ and/or Blackbaud NetCommunity™. This appears to be limited to customers who are hosted in the US-East datacenter. If affected, customers may be unable to launch one or more of those specific products. Some customers have reported receiving an “unknown error” message or being directed to the maintenance page instead of their solution. Engineers are working to determine root cause and to implement a permanent fix.
Sep 17, 14:07 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 17, 13:34 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 17, 13:19 EDT
Resolved - An issue impacting some of our customers is now resolved and emails are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 17, 14:31 EDT
Identified - We are aware that some customers are experiencing intermittent slowness, errors or other service issues with email services. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 17, 14:09 EDT
Resolved - This incident has been resolved.
Sep 17, 11:54 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 17, 11:46 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 17, 11:26 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 17, 11:10 EDT
Sep 16, 2021
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 16, 17:50 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 16, 17:24 EDT
Sep 15, 2021
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 15, 13:21 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Next update will be at 10:00 AM ET.
Sep 14, 17:14 EDT
Update - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 14, 11:56 EDT
Monitoring - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 13, 16:47 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Sep 13, 16:19 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 13, 14:52 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 13, 14:35 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 15, 09:59 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 15, 09:36 EDT
Resolved - This incident has been resolved.
Sep 15, 05:54 EDT
Identified - Maintenance ID 21082301200529- The maintenance that was scheduled to complete on 9/15/2021 at 3:00:00 AM has been extended to 5:00:00 AM

Please refer to this page for updates on the completion or additional extensions of the maintenance.
Sep 15, 02:50 EDT
Resolved - This incident has been resolved.
Sep 15, 03:05 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 15, 02:08 EDT
Sep 14, 2021
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 14, 16:31 EDT
Update - We are continuing to investigate this issue.
Sep 14, 15:19 EDT
Update - We are continuing to investigate this issue.
Sep 14, 15:16 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 14, 15:13 EDT
Resolved - This incident has been resolved.
Sep 14, 12:50 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 14, 12:30 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 14, 11:48 EDT