Active Issue Alert – Financial Edge NXT and Raiser's Edge NXT- 000380293
Update - Engineers continue troubleshooting an issue with the document printing feature. Please continue to reference this page for updates. The next update will be provided on 8/17/2022, Wednesday at 10 AM ET.

The workaround published link is below:
https://bbkb.blackbaud.com/knowledgebase-internal/articles/Article/200005
Aug 16, 12:58 EDT
Update - Engineers continue troubleshooting an issue with the document printing feature. Please continue to reference this page for updates. The next update will be provided on 8/16/2022, Tuesday at 9 AM ET.

The workaround published link is below:
https://bbkb.blackbaud.com/knowledgebase-internal/articles/Article/200005
Aug 15, 14:15 EDT
Update - Engineers continue troubleshooting an issue with the document printing feature. Please continue to reference this page for updates. The next update will be provided on 8/16/2022, Tuesday at 9 AM ET.

The workaround published link is below:
https://bbkb.blackbaud.com/knowledgebase-internal/articles/Article/200005
Aug 15, 10:19 EDT
Update - Engineers continue troubleshooting an issue with the document printing feature. Please continue to reference this page for updates. The next update will be provided on 8/15/2022 Monday at 9 AM ET.

The workaround published link is below:
https://bbkb.blackbaud.com/knowledgebase-internal/articles/Article/200005
Aug 13, 13:10 EDT
Identified - Engineers continue troubleshooting an issue with the document printing feature. They are currently working on documenting a work-around that will be published and noted here on the status page. Please continue to reference this page for updates. Next update will be provided 8/15/2022 Monday 9 AM ET.
Aug 12, 20:06 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Aug 12, 17:38 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Aug 12, 14:30 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 12, 13:55 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 12, 13:40 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 12, 13:03 EDT

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Customer Success Management Operational
Altru Operational
Blackbaud Analytics Operational
Blackbaud Award Management (formerly AcademicWorks) Operational
Blackbaud Checkout ? Operational
Blackbaud Church Management Operational
Blackbaud CRM Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System Operational
Blackbaud Enrollment Management System Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management (EAP) Operational
Smart Aid Operational
Blackbaud Employee Giving Operational
Blackbaud Employee Volunteering Operational
Blackbaud Financial Aid Management Operational
Blackbaud Fundraiser Performance Management Operational
Blackbaud Fundraiser Performance Management (FPM) Operational
FPM Data Integration Operational
Blackbaud Giving Search Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking Operational
Blackbaud Outcomes Operational
Blackbaud Guided Fundraising Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services Operational
Blackbaud MobilePay Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud Internet Solutions Operational
Blackbaud NetCommunity Operational
Blackbaud Payment Service Operational
Blackbaud Stewardship Management (Beta) Operational
Blackbaud Tuition Management ? Operational
Blackbaud Website Package ? Operational
Direct Marketing Operational
DonorCentral NXT Operational
Education Edge Operational
Education Edge Operational
Faculty Access for the Web Operational
Email Services Operational
eTapestry Operational
Financial Edge Operational
Financial Edge NXT Degraded Performance
Accounts Payable API Operational
Financial Edge NXT Degraded Performance
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Host*Net/FIMS/IGAM Operational
JustGiving Operational
Luminate Operational
Luminate CMS Operational
Luminate Integration Operational
Luminate Online Operational
Luminate WebServices Operational
MobileMission Operational
OmniPoint Operational
Online Express Operational
Online Express Operational
Raiser's Edge Operational
Raiser's Edge NXT Degraded Performance
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT Degraded Performance
List API (Beta) Operational
Email Marketing Operational
Prospects Insights Operational
ResearchPoint Operational
Grateful Patient Solution Operational
WealthPoint Operational
YourCause Operational
CSRconnect Operational
GrantsConnect Operational
NPOconnect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 17, 2022
Active Issue Alert – Research Point - 000381288
Resolved - This incident has been resolved.
Aug 17, 06:14 EDT
Update - We are continuing to work on a fix for this issue.
Aug 17, 06:13 EDT
Update - We are continuing to work on a fix for this issue.
Aug 17, 05:42 EDT
Update - We are continuing to work on a fix for this issue.
Aug 17, 05:41 EDT
Identified - The issue has been identified and the fix is in progress.
Aug 17, 05:36 EDT
Maintenance Overage 22080807090283 - ResearchPoint
Resolved - This incident has been resolved.
Aug 17, 06:13 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 17, 05:33 EDT
Update - Maintenance is still in progress.
Aug 17, 05:18 EDT
Identified - Maintenance ID 22080807090283 - The maintenance that was scheduled to complete on 8/17/2022 at 3:00 AM EST has been extended to 5:00 am EST.
This maintenance is necessary to perform an update in our environment.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Aug 17, 03:05 EDT
Maintenance Overage - 22080506345327 - Altru
Resolved - This incident has been resolved.
Aug 17, 04:55 EDT
Identified - Maintenance ID 22080506345327 - The maintenance that was scheduled to complete on 8/17/2022 at 3:00am EST has been extended to 5:00am EST.
This maintenance is necessary to perform an update in our environment.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Aug 17, 03:11 EDT
Maintenance Overage 22080805495279 - Blackbaud NetCommunity
Resolved - This incident has been resolved.
Aug 17, 03:42 EDT
Identified - Maintenance ID 22080805495279- The maintenance that was scheduled to complete on 8/17/2022] at 3:00:00 AM has been extended to 4:00:00 AM

Please refer to this page for updates on the completion or additional extensions of the maintenance.
Aug 17, 03:03 EDT
Aug 16, 2022
Active Issue Alert – Grateful Patient Solution - 000380941
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 16, 12:47 EDT
Monitoring - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 16, 10:09 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 16, 09:34 EDT
Active Issue Alert – Blackbaud Grantmaking - 000381001
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 16, 11:14 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 16, 11:12 EDT
Active Issue Alert – Raiser's Edge NXT - 000380921
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 16, 09:00 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 16, 08:51 EDT
Active Issue Alert – Blackbaud Grantmaking - 000380919
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 16, 08:57 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 16, 08:42 EDT
Aug 15, 2022
Active Issue Alert – Raiser's Edge, Financial Edge - 000380745
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 15, 15:39 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 15, 15:13 EDT
Active Issue Alert – Raiser's Edge NXT, Financial Edge NXT - 000380686
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 15, 14:15 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 15, 13:27 EDT
Active Issue Alert – Blackbaud Church Management, Raiser's Edge NXT - #000380697
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 15, 13:59 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 15, 13:45 EDT
Aug 14, 2022

No incidents reported.

Aug 13, 2022
Active Issue Alert – Raiser's Edge - 000380469
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 13, 09:03 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Aug 13, 08:34 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Aug 13, 07:59 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 13, 07:28 EDT
Aug 12, 2022
Active Issue Alert – Luminate Online - #000380277
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 12, 21:23 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 12, 12:46 EDT
Active Issue Alert – Blackbaud NetCommunity & Raiser's Edge NXT - 000380391
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 12, 16:40 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Aug 12, 16:20 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 12, 16:01 EDT
Active Issue Alert – Raiser's Edge - 000380209
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 12, 11:53 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Aug 12, 11:19 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 12, 10:46 EDT
Active Issue Alert – Raiser's Edge NXT - #00380198
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 12, 10:43 EDT
Update - We are continuing to investigate this issue.
Aug 12, 10:35 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 12, 10:35 EDT
Aug 11, 2022
Active Issue Alert – Raiser's Edge NXT - 000379868
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 11, 11:51 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Aug 11, 11:38 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 11, 11:06 EDT
Active Issue Alert – Raiser's Edge NXT - 000379782
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 11, 07:51 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 11, 07:42 EDT
Aug 10, 2022
Resolved Issue Alert – Financial Edge and Raiser's Edge - 000379561
Resolved - We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Aug 10, 12:33 EDT
Active Issue Alert – Online Express - 000379480
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 10, 11:16 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Aug 10, 10:56 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Aug 10, 10:22 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 10, 09:52 EDT
Active Issue Alert – RENXT, FENXT - 000379502
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 10, 11:00 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 10, 10:40 EDT
Active Issue Alert – Raiser's Edge NXT - 000379452
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 10, 09:38 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 10, 09:16 EDT
Aug 9, 2022
Active Issue Alert – Raisers Edge NXT/Financial Edge NXT - #000379386
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 9, 18:57 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Aug 9, 18:36 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 9, 18:16 EDT
Active Issue Alert – Raiser's Edge - 000379343
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 9, 17:33 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Aug 9, 17:24 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 9, 16:36 EDT
Active Issue Alert – Luminate Online - #000379170
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 9, 14:02 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Aug 9, 11:24 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 9, 10:53 EDT
Active Issue Alert – Altru - 000379209
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 9, 12:38 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 9, 12:03 EDT
Active Issue Alert – Raiser's Edge - 000379191
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 9, 12:02 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 9, 11:24 EDT
Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Active Issue Alert – Financial Edge and Raiser's Edge - 000378595
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 5, 15:08 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Aug 5, 14:15 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Aug 5, 13:42 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Aug 5, 13:03 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 5, 12:33 EDT
Active Issue Alert – Blackbaud NetCommunity and Raiser's Edge - 000378528
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 5, 11:13 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Aug 5, 10:58 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Aug 5, 10:28 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 5, 10:00 EDT
Active Issue Alert – Host*Net/FIMS/IGAM - 000378492
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 5, 09:06 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 5, 08:25 EDT
Aug 4, 2022
Active Issue Alert – Blackbaud Award Management - 000378377
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 4, 20:33 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Aug 4, 20:17 EDT
Update - We are continuing to investigate this issue.
Aug 4, 15:48 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 4, 15:48 EDT
Aug 3, 2022
Active Issue Alert – IGAM - #000377990
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 3, 14:21 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 3, 14:07 EDT
Active Issue Alert – ResearchPoint - 000377873
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 3, 11:32 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 3, 10:54 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 3, 10:19 EDT
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