Active Issue Alert – Blackbaud Luminate Online® - #000697219
Update - Our engineers have implemented several changes and have mitigated the slow response times impacting a subset of our customers. We will continue to monitor throughout the day and overnight. Please continue to reference this page for updates. Next update will be at 10:00 AM ET October 13th.
Oct 12, 2026 - 15:42 EDT
Monitoring - Our engineers have implemented several changes and have mitigated the slow response times impacting a subset of our customers. We will continue to monitor throughout the day. Please continue to reference this page for updates. Next update will be at 3:00 PM ET this afternoon.
Oct 12, 2026 - 12:29 EDT
Identified - Our engineers have identified an issue causing slow response times for a subset of customers and are implementing changes to mitigate the impact. Please continue to reference this page for updates.
Oct 12, 2026 - 10:47 EDT
Investigating - Our engineers continue to investigate slow response times and timeouts for a subset of customers. Please continue to reference this page for updates.
Oct 12, 2026 - 08:33 EDT
Update - We are continuing to monitor for any further issues.
Oct 11, 2026 - 20:13 EDT
Monitoring - A fix has been implemented and we are monitoring the results. monitoring continues until 10:00 AM EST on 10/12/2026 to ensure stability.
Oct 11, 2026 - 20:10 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 11, 2026 - 10:35 EDT

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

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Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 12, 2026

Unresolved incident: Active Issue Alert – Blackbaud Luminate Online® - #000697219.

Oct 11, 2026

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Active Issue Alert – Blackbaud Financial Edge NXT - #000697141
Resolved - This incident has been resolved.
Oct 9, 16:29 EDT
Monitoring - We are seeing system performance return to normal and will transition this issue into a monitoring status to ensure continued stability. Please continue to reference this page for updates.
Oct 9, 14:41 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 9, 14:16 EDT
Active Issue Alert – Blackbaud Luminate Online - 000697133
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 9, 15:04 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 9, 14:49 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 9, 14:09 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 9, 13:42 EDT

Oct 8, 2026

Active Issue Alert – Blackbaud Luminate Online - 000696856
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 8, 10:27 EDT
Update - We are aware of an issue when using the Raiser's Edge NXT / Luminate Online connector (RELO). Records may not sync or users may encounter "403 forbidden" errors in Raiser's Edge NXT. Engineers are investigating so we may resolve it as quickly as possible.
Oct 8, 10:06 EDT
Update - We are aware of an issue when using the Raiser's Edge NXT / Luminate Online connector (RELO). Records may not sync or users may encounter "403 forbidden" errors in Raiser's Edge NXT. Engineers are investigating so we may resolve it as quickly as possible.
Oct 8, 09:44 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 8, 09:27 EDT

Oct 7, 2026

Active Issue Alert – Blackbaud Luminate Online - #000696202
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 7, 09:33 EDT
Update - Our engineers continue to closely monitor performance throughout the day following the changes implemented yesterday. We will provide the next update by 10:00 AM ET on October 7.
Oct 6, 16:17 EDT
Update - Our engineers continue to closely monitor performance throughout the day following the changes implemented yesterday. We will provide the next update by 3:00 PM ET.
Oct 6, 10:02 EDT
Monitoring - Our engineers implemented several changes this afternoon to mitigate slow response times and timeouts. We will continue to closely monitor performance. The next update will be provided by 10:00 AM ET on October 6
Oct 5, 17:51 EDT
Identified - Our engineers are implementing a change to help mitigate the issue while continuing to investigate the intermittent timeouts.
Oct 5, 15:53 EDT
Investigating - We have identified an issue leading to slow response times or timeouts for a subset of customers with Luminate Online. Our engineers are currently investigating.
Oct 5, 13:53 EDT
Active Issue Alert – Luminate Online - #000696575
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 7, 08:08 EDT
Update - We have identified an issue impacting a subset of customers. This may result in an error when submitting forms. Our engineering team is actively investigating and working toward a resolution. Please continue to monitor this page for the latest updates.
Oct 7, 07:40 EDT
Investigating - We have identified an issue impacting a subset of customers. This may result in an error when submitting forms. Our engineering team is actively investigating and working toward a resolution. Please continue to monitor this page for the latest updates.
Oct 7, 05:20 EDT

Oct 6, 2026

Active Issue Alert – Just Giving, Blackbaud Raiser's Edge NXT, Tuition Management, Billing Management - #000696380
Resolved - This incident has been resolved.
Oct 6, 16:16 EDT
Monitoring - Our engineers have deployed a change and we are no longer seeing errors for the previously impacted systems. We will now transition this issue into a monitoring status to ensure continued stability. Please continue to reference this page for the next update which will be at 4pm EST
Oct 6, 14:17 EDT
Identified - We are now seeing reduced errors and improving performance across multiple systems following a configuration change. Our engineers continue working to fully resolve this issue as quickly as possible. Please continue to reference this page for updates.
Oct 6, 12:43 EDT
Update - We are investigating reports of users being unable to process payments across multiple Blackbaud systems. The payment page may spin indefinitely or fail with a "Something went wrong we apologize, an unknown error occurred." Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 6, 11:48 EDT
Update - We are investigating reports of users being unable to process payments across multiple Blackbaud systems. The payment page may spin indefinitely or fail with a "Something went wrong we apologize, an unknown error occurred." Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 6, 11:28 EDT
Investigating - We are investigating reports of parent users being unable to process web payments. The payment page may spin indefinitely. Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 6, 11:13 EDT

Oct 5, 2026

Active Issue Alert – Blackbaud Education Management Solutions - #000696153
Resolved - This incident has been resolved.
Oct 5, 13:07 EDT
Investigating - We are investigating reports of users intermittently receiving 403 errors while navigating through the solution. Reloading the page often allows the user to continue working once a 403 error is received. Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 5, 11:45 EDT
Active Issue Alert Luminate - 000696087
Resolved - This incident has been resolved.
Oct 5, 12:38 EDT
Monitoring - Our engineers identified and resolved an issue that caused autoresponders to queue without being sent to recipients. Queued autoresponders are now delivering successfully. We will continue to monitor.
Oct 5, 11:26 EDT
Identified - Our engineers have identified an issue causing a delay in autoresponders being delivered for a subset of customers. Our engineers are currently investigating.
Oct 5, 08:32 EDT
Investigating - Our engineers have identified an issue causing a delay in autoresponders being delivered for a subset of customers. Our engineers are currently investigating.
Oct 5, 08:07 EDT

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Active Issue Alert – Blackbaud Luminate Online - 000695957
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 2, 13:05 EDT
Update - We have identified an issue impacting a subset of customers that can cause intermittent errors with TeamRaiser donations or TeamRaiser stats not updating correctly. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 2, 12:44 EDT
Update - We have identified an issue impacting a subset of customers that can cause intermittent errors with TeamRaiser donations or TeamRaiser stats not updating correctly. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 2, 12:22 EDT
Identified - We have identified an issue impacting a subset of customers that can cause intermittent errors with TeamRaiser donations or TeamRaiser stats not updating correctly. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 2, 11:39 EDT

Oct 1, 2026

Active Issue Alert – Raiser's Edge® - #000695879
Resolved - This incident has been resolved.
Oct 1, 17:14 EDT
Investigating - We have identified an issue impacting some of our customers causing a "No data available" message in web view batches. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 1, 17:09 EDT

Sep 30, 2026

Active Issue Alert – eTapestry - #000695492
Resolved - This incident has been resolved.
Sep 30, 02:51 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 30, 00:58 EDT

Sep 29, 2026

No incidents reported.

Sep 28, 2026

Active Issue Alert – Blackbaud.com - #000695078
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 28, 14:48 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the FTP Service for file transfers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 28, 09:23 EDT
Active Issue Alert – Blackbaud Education Management Solutions #000695053
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 28, 07:31 EDT
Monitoring - Our engineers have successfully implemented a fix and services have stabilized. We are currently monitoring the environment to ensure the issue is fully resolved. Please continue to reference this page for updates.
Sep 28, 07:22 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 28, 06:24 EDT
Active Issue Alert – Raisers Edge and Financial Edge
Resolved - This incident has been resolved.
Sep 28, 01:50 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 28, 01:27 EDT
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