Update - We have identified an issue with processing direct debit transactions which caused transactions processed between Sunday, November 10th at 4:30 AM EST and Tuesday, November November 12th at 12:40 PM EST to enter a state of "Validation Error" with a result message of "General System Failure". At this time, direct debit batches in Raiser's Edge and Blackbaud CRM can be re-proceeded, but please do not re-process other direct debit transactions that failed with this error during this window until we are able to determine the results of these charges. Next update 9 AM EST.
Nov 13, 17:28 EST
Monitoring - We have identified an issue with processing direct debit transactions which caused transactions processed between Sunday, November 10th at 4:30AM EST and Tuesday, November November 12th at 12:40PM EST to enter a state of "Validation Error" with a result message of "General System Failure". At this time, direct debit batches in Raiser's Edge and Blackbaud CRM can be re-proceeded, but please do not re-process other direct debit transactions that failed with this error during this window until we are able to determine the results of these charges. Next update 5PM EST
Nov 13, 12:05 EST

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Altru Operational
Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud Analytics Operational
Blackbaud Award Management (formerly AcademicWorks) Operational
Blackbaud Checkout ? Operational
Blackbaud Church Management Operational
Blackbaud CRM Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System Operational
Blackbaud Enrollment Management System Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management (EAP) Operational
Blackbaud Employee Giving Operational
Blackbaud Employee Volunteering Operational
Blackbaud Financial Aid Management Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking Operational
Blackbaud Outcomes Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services Operational
Blackbaud MobilePay Operational
Payments API Operational
Blackbaud Internet Solutions Operational
Blackbaud NetCommunity Operational
Blackbaud Payment Service Operational
Blackbaud Stewardship Management (Beta) Operational
Blackbaud Tuition Management ? Operational
Blackbaud Website Package ? Operational
Direct Marketing Operational
DonorCentral Operational
DonorCentral Operational
DonorCentral NXT Operational
Education Edge Operational
Education Edge Operational
Faculty Access for the Web Operational
Email Services Operational
eTapestry Operational
Financial Edge Operational
Financial Edge NXT Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Host*Net/FIMS/IGAM Operational
JustGiving Operational
Luminate Operational
Luminate Beta Operational
Luminate CMS Operational
Luminate Integration Operational
Luminate Online Operational
Luminate WebServices Operational
Luminate CRM Operational
MobileMission Operational
OmniPoint Operational
Online Express Operational
Online Express Operational
Givalanche Operational
Raiser's Edge Operational
Raiser's Edge NXT Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT Operational
ResearchPoint Operational
Team Approach Operational
WealthPoint Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 14, 2019
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 14, 03:56 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 14, 03:46 EST
Nov 13, 2019
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 13, 14:19 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 13, 13:56 EST
Resolved - We have identified an issue with processing direct debit transactions which caused transactions processed between Sunday, November 10th at 4:30AM EST and Tuesday, November November 12th at 12:40PM EST to enter a state of "Validation Error" with a result message of "General System Failure". At this time please do not reprocess direct debit transactions that failed with this error during this window until we are able to determine the results of these charges.
Nov 13, 11:34 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 13, 09:15 EST
Update - We are continuing to work on a fix for this issue.
Nov 13, 09:14 EST
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 13, 08:43 EST
Resolved - An issue impacting some of our Online Express customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 13, 05:06 EST
Nov 12, 2019
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 12, 15:08 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 12, 15:04 EST
Resolved - This incident has been resolved.
Nov 12, 11:57 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 12, 11:33 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 12, 10:53 EST
Nov 11, 2019
Resolved - An issue impacting some of our customers who are provisioning or re-provisioning accounts is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 11, 21:23 EST
Update - We have identified an issue impacting some of our customers who are provisioning or re-provisioning accounts. Our engineers have successfully diagnosed the issue, and are continuing to work on addressing it now. Please continue to reference this page for updates. Next update at 10:05PM EST.
Nov 11, 21:07 EST
Update - We have identified an issue impacting some of our customers who are provisioning or re-provisioning accounts. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates. Next update at 9:15PM EST.
Nov 11, 19:16 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 11, 18:57 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 11, 18:26 EST
Resolved - This incident has been resolved.
Nov 11, 14:17 EST
Update - We have identified an issue impacting a small group of customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 11, 13:42 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 11, 13:03 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 11, 12:34 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 11, 12:05 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 11, 11:40 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 11, 11:12 EST
Resolved - This incident has been resolved.
Nov 11, 13:45 EST
Investigating - There is an issue impacting some of our customers causing continuous loading when trying to charge a credit card in Daily Sales. When clicking Credit > Save it appears to try and load, but never finishes. To resolve this issue, please clear the cache on your internet browser, close out of the browser and reopen it. When you sign back in to Altru the issue should no longer occur. For instructions on clearing your cache, please reference this Knowledgebase article: https://kb.blackbaud.com/articles/Knowledge/53280. Note: If you are clearing your cache in Google Chrome, please select the time range of “All time”.
Nov 10, 12:56 EST
Resolved - This incident has been resolved.
Nov 11, 12:38 EST
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 11, 12:25 EST
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 11, 11:52 EST
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 11, 11:20 EST
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 11, 10:45 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 11, 10:13 EST
Resolved - We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.
Nov 11, 08:26 EST
Investigating - We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
Nov 11, 08:08 EST
Nov 9, 2019
Resolved - This incident has been resolved.
Nov 9, 11:19 EST
Identified - Maintenance ID 19102509104418 - The maintenance that was scheduled to complete on 11/09/2019 at 9:00:00 AM has been extended to 11:00:00 AM.
This maintenance is necessary to perform updates in our environment.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Nov 9, 08:45 EST
Nov 8, 2019
Resolved - This incident has been resolved.
Nov 8, 13:32 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 8, 13:12 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 8, 12:24 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 8, 11:35 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 8, 10:46 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 8, 10:21 EST
Resolved - An issue impacting some of our customers when attempting to access the Altru landing page is now resolved and services have been restored. Altru instances can now be reached from both the main landing page as well as Blackbaud.com. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 8, 03:00 EST
Update - We have identified a performance issue within our Altru landing page that we’re actively resolving, in the meantime please access your Altru instance through blackbaud.com to not experience any performance degradation.
Nov 7, 14:39 EST
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 7, 13:05 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 7, 12:45 EST
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 7, 11:17 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 7, 10:23 EST
Nov 7, 2019
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 7, 06:40 EST
Investigating - As previously reported, we have identified an issue with our upstream cloud provider that is currently impacting a subset of our West Europe (S22) based customers when attempting to login or use features with the affected service. Our upstream provider has implemented a fix and we are working closely with them to restore your service as soon as possible. There are reports from a subset of customers who have reported successful login at this time, post-fix implementation, however others continue to experience issues at this time. Please continue to reference this page for updates.
Nov 7, 06:09 EST
Update - As previously reported, we have identified an issue with our upstream cloud provider that is currently impacting a subset of our West Europe (S22) based customers when attempting to login or use features with the affected service. Our upstream provider has implemented a fix and we are working closely with them to restore your service as soon as possible. Please continue to reference this page for updates.
Nov 7, 03:46 EST
Identified - As previously reported, we have identified an issue with our upstream cloud provider that is currently impacting a subset of our West Europe (S22) based customers when attempting to login or use features with the affected service. Our upstream provider has implemented a fix and we are working closely with them to restore your service as soon as possible. Please continue to reference this page for updates.
Nov 7, 02:47 EST
Update - As previously reported, we have identified an issue with our upstream cloud provider that is currently impacting a subset of our West Europe (S22) based customers when attempting to login or use features with the affected service. Our engineers are working alongside our provider to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 7, 00:38 EST
Update - We have identified an issue with our upstream cloud provider that is currently impacting a subset of our West Europe (S22) based customers when attempting to login or use features with the affected service. Our engineers are working alongside our provider to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 6, 23:11 EST
Investigating - We have identified an issue impacting a subset of our EU based customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 6, 22:39 EST
Nov 5, 2019
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 5, 17:33 EST
Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 5, 16:37 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 5, 12:37 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 5, 10:54 EST
Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 5, 10:06 EST
Update - We are continuing to investigate this issue.
Nov 5, 10:05 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 5, 06:33 EST
Resolved - This incident has been resolved.
Nov 5, 08:14 EST
Update - We are continuing to investigate this issue.
Nov 5, 06:46 EST
Update - We are continuing to investigate this issue.
Nov 5, 06:30 EST
Update - We are continuing to investigate this issue.
Nov 5, 05:42 EST
Investigating - We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
Nov 5, 04:44 EST
Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019
Resolved - This extended maintenance is now complete. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 2, 04:17 EDT
Identified - Maintenance ID 19101411491439 - The maintenance that was scheduled to complete on 11/2/2019 at 2:00:00 AM has been extended to 4:00:00 AM.
This maintenance is necessary to perform updates in our environment.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Nov 2, 02:44 EDT
Nov 1, 2019
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 1, 07:34 EDT
Resolved - This extended maintenance is now complete. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 1, 01:52 EDT
Identified - Maintenance ID 74946 - The maintenance that was scheduled to complete on 10/31/2019 at 12:00:00 AM has been extended to 2:00:00 AM.
This maintenance is necessary to migrate a subset of Blackbaud NetCommunity sites.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Nov 1, 00:42 EDT
Oct 31, 2019
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 31, 12:55 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 31, 00:39 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 31, 00:08 EDT