Blackbaud Status

Jan 22, 2025

No incidents reported today.

Jan 21, 2025

Active Issue Alert – ResearchPoint™ - #000579908

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 21, 14:33 EST

Investigating - A subset of customers are receiving the error "the section cannot be loaded" when attempting various functions, such as creating a new prospect research list. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 21, 13:44 EST

Active Issue Alert – Blackbaud Award Management - 000579897

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 21, 13:34 EST

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 21, 13:24 EST

Active Issue Alert – Blackbaud Altru #000578256

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 21, 08:35 EST

Update - We are currently finalizing restoration of impacted job schedules. To ensure minimal disruption, we are planning to deploy the fix on the night of Friday, 1-17. As a reminder, users may still manually run processes impacted by this issue. We have no further updates planned at this time, though we will update this page when the issue is resolved.
Jan 16, 09:08 EST

Update - We have identified the cause of this issue and are working to restore the job schedules of impacted customers, which we currently expect to be complete by tomorrow. As a reminder, users may still manually run processes impacted by this issue. Please reference this page for updates, the next of which will be no later than 11 AM EST Thursday morning.
Jan 15, 10:46 EST

Identified - We have identified an issue impacting a small subset of customers where scheduled jobs are not running. As a workaround, users may manually run the processes. Our engineers are working to restore job schedules for impacted customers. Please reference this page for updates, the next of which will be no later than 10 AM EST Wednesday morning.
Jan 14, 12:00 EST

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

Active Issue Alert – Blackbaud Altru - 000579265

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 17, 08:08 EST

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 17, 07:55 EST

Jan 16, 2025

Jan 15, 2025

Jan 14, 2025

Active Issue Alert – Blackbaud Education Management - 000578495

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 14, 22:47 EST

Update - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jan 14, 22:38 EST

Update - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jan 14, 22:13 EST

Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 14, 21:45 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 14, 21:08 EST

Jan 13, 2025

Active Issue Alert – Blackbaud Education Management Solutions - #000577990

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 13, 15:05 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 13, 14:44 EST

Update - Users are intermittently encountering 50X errors when loading certain pages throughout the solution. Refreshing the page should clear the error. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 13, 14:40 EST

Update - We have identified an issue impacting some of our customers causing errors when loading certain pages. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Refreshing the page should clear the error. Please continue to reference this page for updates.
Jan 13, 14:28 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 13, 14:25 EST

Active Issue Alert – Blackbaud Luminate Online® - #000577939

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 13, 13:09 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 13, 12:39 EST

Active Issue Alert – Raiser's Edge NXT® - #000577842

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 13, 10:09 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 13, 09:59 EST

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

Active Issue Alert – Luminate Online and Payment Services- 000577478

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 10, 09:41 EST

Update - We are now seeing successful payment activity following some recent configuration changes. LO recurring giving payments have been paused temporarily. We are currently monitoring to ensure further stability. Please continue to reference this page for updates.
Jan 10, 09:12 EST

Update - We are now seeing successful payment activity following some recent configuration changes. LO recurring giving payments have been paused temporarily. We are currently monitoring to ensure further stability. Please continue to reference this page for updates.
Jan 10, 09:11 EST

Update - Customers and donors may encounter the error "an error has occurred" when attempting to donate or process gifts via batch or payment gateway portal. Blackbaud Online Giving forms are not impacted. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 10, 08:34 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 10, 08:29 EST

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 10, 08:11 EST

Jan 9, 2025

No incidents reported.

Jan 8, 2025

Active Issue Alert – Financial Edge and Raiser's Edge - 000576982

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 8, 14:57 EST

Monitoring - We are investigating an issue impacting a subset of Raisers Edge NXT, Financial Edge NXT customers. Users may experience errors, a blank page, or endless loading when attempting to access the database view. Our Engineers have implemented a potential fix for the issue and are currently monitoring to ensure resolution. Please continue to reference this page for updates..
Jan 8, 14:37 EST

Update - We are aware of an issue where the login page to database view is blank or not responding. Engineers are working to resolve the issue as quickly as possible. Please continue to reference this page for updates.
Jan 8, 14:03 EST

Update - We are aware of an issue where the login page to database view is blank or not responding. Engineers are working to resolve the issue as quickly as possible. Please continue to reference this page for updates.
Jan 8, 13:40 EST

Update - We are aware of an issue where the login page to database view is blank or not responding. Engineers are working to resolve the issue as quickly as possible. Please continue to reference this page for updates.
Jan 8, 13:06 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 8, 12:53 EST

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 8, 12:38 EST

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