Blackbaud Status

Oct 1, 2023

Active Issue Alert – Blackbaud Tuition Management - 000483074

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 1, 06:47 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 1, 06:39 EDT

Sep 30, 2023

No incidents reported.

Sep 29, 2023

Active Issue Alert – Blackbaud NetCommunity - Request Entry-000482792

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 29, 09:28 EDT

Update - We have identified an issue impacting a subset of NetCommunity customers. Customers will not be able to access their NetCommunity site and will see the Maintenance Page. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Sep 29, 08:59 EDT

Update - We have identified an issue impacting a subset of NetCommunity customers. Customers will not be able to access their NetCommunity site and will see the Maintenance Page. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Sep 29, 08:30 EDT

Update - We have identified an issue impacting a subset of NetCommunity customers. Customers will not be able to access their NetCommunity site and will see the Maintenance Page. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Sep 29, 07:54 EDT

Update - We have identified an issue impacting a subset of NetCommunity customers. Customers will not be able to access their NetCommunity site and will see the Maintenance Page. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Sep 29, 07:15 EDT

Update - We have identified an issue impacting a subset of NetCommunity customers. Customers will not be able to access their NetCommunity site and will see the Maintenance Page. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Sep 29, 06:42 EDT

Investigating - We have identified an issues impacting a subset of NetCommunity customers. Customer will not be able to access their NetCommunity site and will see the Maintenance Page. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Sep 29, 06:10 EDT

Maintenance Overage 51915 - Multiple Services Affected

Resolved - This incident has been resolved.
Sep 29, 05:29 EDT

Identified - Maintenance ID 51915- The maintenance that was scheduled to complete on 09/29/23 at 03:00 AM EST has been extended to 05:00 AM EST.
This maintenance is necessary to perform a routine maintenance task in our environment.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Sep 29, 03:05 EDT

Sep 28, 2023

Active Issue Alert – Financial Edge NXT - 000482615

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 28, 15:11 EDT

Update - Canadian customers may not be able to see the vendor details page. We are working on a fix to resolve this issue. Please continue to reference this page for updates.
Sep 28, 14:10 EDT

Update - Canadian customers may not be able to see the vendor details page. We are working on a fix to resolve this issue. Please continue to reference this page for updates.
Sep 28, 11:56 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 28, 11:47 EDT

Active Issue Alert – Online Express - #000481950

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 28, 14:20 EDT

Update - We identified an issue that is preventing locally-hosted users from downloading the Online Express install files from the Online Express download page. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. Please refer to https://kb.blackbaud.com/knowledgebase/articles/Article/202622 for a workaround solution.
Sep 27, 14:01 EDT

Update - We identified an issue that is preventing locally-hosted users from downloading the Online Express install files from the Online Express download page. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. Please refer to https://kb.blackbaud.com/knowledgebase/articles/Article/202622 for a workaround solution.
Sep 26, 12:24 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 26, 09:21 EDT

Active Issue Alert – Blackbaud Fundraiser Performance Management - 000482574

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 28, 10:32 EDT

Update - We have identified an issue impacting some Fundraiser Performance Management customers. Customers are experiencing performance issues when navigating the software. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Sep 28, 10:25 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 28, 10:21 EDT

Sep 27, 2023

Active Issue Alert – DonorCentral® NXT - 000482361

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 27, 14:23 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 27, 14:05 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 27, 13:45 EDT

Active Issue Alert – Financial Edge and Raiser's Edge - 000482264

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 27, 11:29 EDT

Update - Users with PaperSave may experience the following issues:

Error opening attachments in Financial Edge and Raiser's Edge
File Path Error importing and exporting
Online Express plugin missing
Mapped drives not showing

Our engineers are investigating the cause of these issues and working to resolve them as quickly as possible for you. Please continue to reference this page for updates.
Sep 27, 11:08 EDT

Update - Users with PaperSave may experience the following issues:

Error opening attachments in Financial Edge and Raiser's Edge
File Path Error importing and exporting
Online Express plugin missing
Mapped drives not showing

Our engineers are investigating the cause of these issues and working to resolve them as quickly as possible for you. Please continue to reference this page for updates.
Sep 27, 10:50 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 27, 10:25 EDT

Sep 26, 2023

Active Issue Alert – DonorCentral® NXT - 000482039

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 26, 20:17 EDT

Update - DonorCentral service has been restored and we are working to restore the connection between Donor Central and FIMS. Please continue to reference this page for updates.
Sep 26, 19:45 EDT

Update - We have identified an issue impacting some of our customers. we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Sep 26, 17:17 EDT

Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Sep 26, 15:36 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 26, 14:04 EDT

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

Active Issue Alert – Altru - #000479562

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues in the staging environment is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 22, 16:35 EDT

Identified - We are isolating the impacted components and performing repair actions to restore service. Please continue to reference this page for updates.
Sep 22, 16:16 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. This issue is impacting staging environments, only. Production environments are not impacted. Our engineers are working to restore access to staging environments as quickly as possible. Please continue to reference this page for updates.
Sep 22, 15:34 EDT

Sep 21, 2023

No incidents reported.

Sep 20, 2023

Active Issue Alert – Financial Edge and Raiser's Edge - 000480578

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 20, 13:31 EDT

Update - We have identified an issue impacting a subset of Financial Edge and Raiser's Edge customers. Customers are being prompted with a "Start up" error when launching Database View. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Sep 20, 13:22 EDT

Update - We have identified an issue impacting a subset of Financial Edge and Raiser's Edge customers. Customers are being prompted with a "Start up" error when launching Database View. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Sep 20, 12:46 EDT

Update - We have identified an issue impacting a subset of Financial Edge and Raiser's Edge customers. Customers are being prompted with a "Start up" error when launching Database View. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Sep 20, 12:25 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 20, 12:22 EDT

Sep 19, 2023

Active Issue Alert – JustGiving - 000479791

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 19, 06:50 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 06:44 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 19, 06:18 EDT

Sep 18, 2023

Active Issue Alert – Raiser's Edge NXT - 000479771

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 18, 21:12 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 18, 20:35 EDT

Active Issue Alert – eTapestry - 000479770

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 18, 21:04 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 18, 20:31 EDT

Active Issue Alert – Raiser's Edge NXT - #000479515

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 18, 11:15 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 18, 09:31 EDT

Sep 17, 2023

Active Issue Alert – Blackbaud Grantmaking - 000479471

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 17, 20:37 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 17, 20:12 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 17, 19:39 EDT

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