Active Issue Alert – Raiser's Edge NXT - 000671912
Monitoring - We have made a configuration change based our findings and are observing latency and errors decrease. We will transition this incident into a monitoring status to ensure continued stability. Please continue to reference this page for updates.
May 01, 2026 - 16:09 EDT
Update - A subset of customers are experiencing intermittent latency and/or errors when working in Web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible.
May 01, 2026 - 13:56 EDT
Update - A subset of customers are experiencing intermittent latency and/or errors when working in Web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible.
May 01, 2026 - 13:18 EDT
Update - A subset of customers are experiencing intermittent latency and/or errors when working in Web view.  Our engineers are diagnosing the event and working to resolve it for you as quickly as possible.
May 01, 2026 - 13:14 EDT
Update - We are continuing to investigate this issue.
May 01, 2026 - 13:05 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 01, 2026 - 12:58 EDT

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Operational
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal™ Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ Operational
Blackbaud Website Package Operational
Blackbaud Direct Marketing™ Operational
donorCentrics® Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® Blackbaud Verified Network Operational
YourCause® Impact Edge Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 2, 2026

No incidents reported today.

May 1, 2026
Active Issue Alert – Blackbaud Raiser's Edge NXT - #000671779
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 1, 11:31 EDT
Update - A subset of customers are experiencing intermittent latency and/or errors when loading constituent records. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. Next update will be tomorrow at 11 AM EDT.
Apr 30, 16:28 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 30, 16:20 EDT
Apr 30, 2026
Apr 29, 2026
Active Issue Alert – Financial Edge NXT - #000671391
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 29, 10:13 EDT
Update - Users with notifications enabled may experience a blinking green dot overlay when accessing Expense Management and are unable to interact with the module. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 29, 09:18 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use expense management within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 29, 09:10 EDT
Apr 28, 2026

No incidents reported.

Apr 27, 2026
Active Issue Alert – Raiser's Edge NXT - 000670987
Resolved - This incident has been resolved.
Apr 27, 11:53 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 27, 11:48 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 27, 11:39 EDT
Investigating - We have identified an issue impacting some of our customers impacting their ability to load constituent page features or prompting errors while navigating to different areas of the application.  Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 27, 11:23 EDT
Apr 26, 2026
Active Issue Alert – Grateful Patient Solution - 000670920
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 26, 18:46 EDT
Monitoring - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 26, 18:07 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 26, 17:57 EDT
Apr 25, 2026

No incidents reported.

Apr 24, 2026
Active Issue Alert – GrantsConnect - 000670703
Resolved - This incident has been resolved.
Apr 24, 16:37 EDT
Update - We are continuing to monitor for any further issues.
Apr 24, 11:31 EDT
Update - We are continuing to monitor for any further issues.
Apr 24, 11:17 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 24, 11:17 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 24, 11:02 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 24, 09:53 EDT
Update - We are continuing to investigate this issue.
Apr 24, 09:52 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 24, 09:34 EDT
Resolved Issue Alert – Luminate Online - 000670753
Resolved - Our engineers identified an issue causing digital wallets from not displaying correctly. Service has since been restored and the issue is now resolved. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 24, 10:53 EDT
Apr 23, 2026
Active Issue Alert – JustGiving® from Blackbaud® - #000670636
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 23, 18:54 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 23, 18:24 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 23, 16:41 EDT
Active Issue Alert – Blackbaud Financial Aid Management™ - #000670565
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 23, 13:20 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 23, 13:09 EDT
Active Issue Alert –Tuition Management - 000670506
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 23, 11:24 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 23, 10:32 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 23, 10:02 EDT
Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026
Active Issue Alert – Financial Edge NXT - #000669913
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 20, 17:25 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 20, 16:37 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 20, 16:27 EDT
Active Issue Alert – Raiser's Edge NXT® - #000669811
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 20, 11:31 EDT
Update - A subset of customers are experiencing the error message "Nothing to see here" when opening query, records, reports, or tables in RENXT. Our engineers are working to resolve this for you as quickly as possible. Please continue to reference this page for updates.
Apr 20, 11:22 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 20, 10:44 EDT
Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage