All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Altru Operational
Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud Analytics Operational
Blackbaud Award Management (formerly AcademicWorks) Operational
Blackbaud Checkout ? Operational
Blackbaud Church Management Operational
Blackbaud CRM Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System Operational
Blackbaud Enrollment Management System Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management (EAP) Operational
Blackbaud Employee Giving Operational
Blackbaud Employee Volunteering Operational
Blackbaud Financial Aid Management Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking Operational
Blackbaud Outcomes Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services Operational
Blackbaud MobilePay Operational
Payments API Operational
Blackbaud Internet Solutions Operational
Blackbaud NetCommunity Operational
Blackbaud Payment Service Operational
Blackbaud Stewardship Management (Beta) Operational
Blackbaud Tuition Management ? Operational
Blackbaud Website Package ? Operational
Direct Marketing Operational
DonorCentral Operational
DonorCentral Operational
DonorCentral NXT Operational
Education Edge Operational
Education Edge Operational
Faculty Access for the Web Operational
Email Services Operational
eTapestry Operational
Financial Edge Operational
Financial Edge NXT Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Host*Net/FIMS/IGAM Operational
JustGiving Operational
Luminate Operational
Luminate Beta Operational
Luminate CMS Operational
Luminate Integration Operational
Luminate Online Operational
Luminate WebServices Operational
Luminate CRM Operational
MobileMission Operational
OmniPoint Operational
Online Express Operational
Online Express Operational
Givalanche Operational
Raiser's Edge Operational
Raiser's Edge NXT Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT Operational
List API (Beta) Operational
ResearchPoint Operational
Team Approach Operational
WealthPoint Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 24, 2020

No incidents reported today.

Jan 23, 2020
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 23, 13:16 EST
Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update 3:30 PM ET
Jan 23, 12:34 EST
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update 12:30 PM ET.
Jan 23, 10:38 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 23, 10:01 EST
Jan 22, 2020
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 22, 10:13 EST
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 22, 07:43 EST
Identified - Please be aware of an issue impacting the payments dashboard page. Currently, this page is not loading any payment data. Please see the payments tile for most recent payments made or use custom reports until this issue is resolved. Next update will be 1/22 at 11:00 AM ET.
Jan 21, 11:22 EST
Resolved - This incident has been resolved.
Jan 22, 03:49 EST
Identified - Maintenance ID 19112011043429 - The maintenance that was scheduled to complete on 1/22/2020 at [3:00:00 AM] has been extended to 4:00:00 AM.
This maintenance is necessary for critical patching updates
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Jan 22, 02:59 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 22, 02:29 EST
Identified - Our engineers have successfully diagnosed the issue impacting logins for a subset of Blackbaud Pacific based customers and we are working to address it now. Please continue to reference this page for updates.
Jan 22, 02:14 EST
Update - We have identified an issue impacting a subset of our Blackbaud Pacific based customers when attempting to login to impacted services. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 22, 01:50 EST
Investigating - We have identified an issue impacting a subset of our Blackbaud Pacific based customers causing errors when attempting to log in or use features within the affected service. Sites are loading as intended, but authentication into the impacted services is not processing as intended for this subset of customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 22, 01:37 EST
Jan 20, 2020
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 20, 10:38 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 20, 10:26 EST
Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020
Resolved - This incident has been resolved.
Jan 17, 12:32 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 17, 11:51 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jan 17, 11:18 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 17, 10:46 EST
Resolved - This extended maintenance window is now complete.
Jan 17, 03:30 EST
Identified - Maintenance ID 75627 - The maintenance that was scheduled to complete on 01/17/2020 at 3:00:00 AM EST has been extended to 5:00:00 AM.
This maintenance is necessary to update Financial Edge to the latest Patch 33.
Please refer to this page for updates on the completion or additional extensions of the maintenance.

During this maintenance window, users in Database View (active Citrix user sessions) may be presented with a 15 minute warning to save work and log out. Your services will be unavailable for no longer than 2 hours.
Jan 17, 03:02 EST
Jan 16, 2020
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 16, 09:47 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 16, 09:47 EST
Update - We have identified an issue impacting some of our customers causing intermittent issues with email delivery. Our engineers have successfully diagnosed the issue and have all the appropriate teams working to address it for you. We hope to have your full service restored as quickly as possible. The next update will be on 1/16 at 11:00am.
Jan 15, 19:50 EST
Identified - We have identified an issue impacting some of our customers causing intermittent issues with email delivery. Our engineers have successfully diagnosed the issue and have all the appropriate teams working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Jan 15, 18:20 EST
Jan 15, 2020
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 15, 16:45 EST
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jan 15, 16:39 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 15, 16:01 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 15, 11:50 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 15, 05:18 EST
Investigating - We have identified an issue impacting a subset of our customers causing errors when attempting to log in or use features within the Raiser's Edge NXT service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 15, 05:06 EST
Jan 14, 2020
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 14, 14:29 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 14, 13:51 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 14, 13:46 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 14, 13:56 EST
Resolved - This incident has been resolved.
Jan 14, 13:04 EST
Update - We are aware that some customers are experiencing intermittent slowness, errors or other service issues within email services. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. We have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jan 14, 12:53 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 14, 12:11 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 14, 12:37 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 14, 12:14 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 14, 11:42 EST
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 14, 12:04 EST
Update - We are continuing to work on a fix for this issue.
Jan 14, 12:02 EST
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 14, 12:00 EST
Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020
Resolved - The scheduled maintenance has been completed.
Jan 10, 04:17 EST
Identified - Maintenance ID 20010308445328 - The maintenance that was scheduled to complete on 01/10/2020 at 3:00:00 AM EST has been extended to 5:00:00 AM EST.
This maintenance is necessary to Migrate Blackbaud CRM/BBDM/BBIS sites.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Jan 10, 03:08 EST
Resolved - The scheduled maintenance has been completed.
Jan 10, 01:30 EST
Identified - Maintenance ID 19121012003024 - The maintenance that was scheduled to complete on 01/10/2020 at 12:00:00 AM EST has been extended to 2:00:00 AM EST.
This maintenance is necessary to upgrade Financial Edge-Education Edge to the latest version 7.87 Patch 33.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Jan 10, 00:05 EST