Blackbaud Status

Oct 5, 2024

Unresolved incident: Active Issue Alert – Blackbaud eTapestry - 000557911.

Oct 4, 2024

Active Issue Alert – Raiser's Edge NXT - 000557860

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 4, 12:19 EDT

Investigating - We are aware of issues causing delays or inability to log in to database view or other features within Raiser's Edge NXT. Engineers are diagnosing the issue to resolve it as quickly as possible.
Oct 4, 11:57 EDT

Active Issue Alert – Blackbaud Grantmaking™- #000557787

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 4, 10:13 EDT

Update - Users are seeing a blank page when attempting to access the Applicant and Grantee Portal. Applicants are still able to complete and submit existing forms. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 4, 09:12 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 4, 08:54 EDT

Active Issue Alert – Blackbaud Grantmaking™ - #000557773

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 4, 07:17 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 4, 06:53 EDT

Update - We are continuing to investigate this issue.
Oct 4, 06:37 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 4, 06:25 EDT

Active Issue Alert – Multiple Products - 000557550

Resolved - This incident has been resolved.
Oct 4, 00:44 EDT

Update - Users will receive the following message when attempting to checkout with Apple Pay, while other payment methods are successful:
"An error occurred starting the Apple Pay transaction. Please try again or try another payment method."
Our investigation is ongoing, and we are working to resolve the issue as quickly as possible. Please continue to reference this page for updates.
Oct 3, 14:17 EDT

Update - Users will receive the following message when attempting to checkout with Apple Pay, while other payment methods are successful:
"An error occurred starting the Apple Pay transaction. Please try again or try another payment method."
Our investigation is ongoing, and we are working to resolve the issue as quickly as possible. Please continue to reference this page for updates.
Oct 3, 13:45 EDT

Update - Users will receive the following message when attempting to checkout with Apple Pay, while other payment methods are successful:
"An error occurred starting the Apple Pay transaction. Please try again or try another payment method."
Our investigation is ongoing, and we are working to resolve the issue as quickly as possible. Please continue to reference this page for updates.
Oct 3, 13:10 EDT

Update - Users will receive the following message when attempting to checkout with Apple Pay, while other payment methods are successful:
"An error occurred starting the Apple Pay transaction. Please try again or try another payment method."
Our investigation is ongoing, and we are working to resolve the issue as quickly as possible. Please continue to reference this page for updates.
Oct 3, 12:29 EDT

Update - Users will receive the following message when attempting to checkout with Apple Pay, while other payment methods are successful:
"An error occurred starting the Apple Pay transaction. Please try again or try another payment method."
Our investigation is ongoing, and we are working to resolve the issue as quickly as possible. Please continue to reference this page for updates.
Oct 3, 11:57 EDT

Update - We are seeing a higher-than-normal number of errors logged when using Apple Pay to complete donations or registrations. When selecting the payment method of Apple Pay, users may encounter an error starting the transaction or loading the form. Other payment methods remain available for users who experience errors with Apple Pay. Our engineers are investigating the issue and working to resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 3, 11:34 EDT

Update - We are seeing a higher-than-normal number of errors logged when using Apple Pay to complete donations or registrations. When selecting the payment method of Apple Pay, users may encounter an error starting the transaction or loading the form. Other payment methods remain available for users who experience errors with Apple Pay. Our engineers are investigating the issue and working to resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 3, 11:01 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 3, 10:18 EDT

Oct 3, 2024

Active Issue Alert – Multiple Products - 000557681

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 3, 17:51 EDT

Update - We are continuing to work on a fix for this issue.
Oct 3, 17:50 EDT

Update - We are investigating reports of "error status code 409: Conflict" when attempting to process donations or registrations. Our engineers are working to resolve it quickly. Please continue to reference this page for updates.
Oct 3, 17:24 EDT

Update - We are investigating reports of "error status code 409: Conflict" when attempting to process donations or registrations. Our engineers are working to resolve it quickly. Please continue to reference this page for updates.
Oct 3, 17:18 EDT

Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 3, 17:06 EDT

Active Issue Alert - Multiple Products - 000557681

Resolved - This issue is resolved and services have been restored across impacted products.
Oct 3, 16:50 EDT

Update - This issue is resolved and services have been restored across impacted products.
Oct 3, 16:49 EDT

Update - We are investigating an issue impacting multiple products in different ways. Some symptoms include: donation forms not loading, errors during donation or registration processes, and/or payment terminals showing no associated merchant accounts. Our engineers are investigating and working to resolve it quickly. Please continue to reference this page for updates.
Oct 3, 16:45 EDT

Update - We are investigating an issue impacting multiple products in different ways. Some symptoms include: donation forms not loading, errors during donation or registration processes, and/or payment terminals showing no associated merchant accounts. Our engineers are investigating and working to resolve it quickly. Please continue to reference this page for updates.
Oct 3, 16:33 EDT

Update - We are continuing to work on a fix for this issue.
Oct 3, 16:32 EDT

Update - We are investigating an issue impacting multiple products in different ways. Some symptoms include: donation forms not loading, errors during donation or registration processes, and/or payment terminals showing no associated merchant accounts. Our engineers are investigating and working to resolve it quickly. Please continue to reference this page for updates.
Oct 3, 16:27 EDT

Update - We are investigating an issue impacting multiple products in different ways. Some symptoms include: donation forms not loading, errors during donation or registration processes, and/or payment terminals showing no associated merchant accounts. Our engineers are investigating and working to resolve it quickly. Please continue to reference this page for updates.
Oct 3, 16:26 EDT

Update - We are investigating an issue impacting multiple products in different ways. Some symptoms include: donation forms not loading, errors during donation or registration processes, and/or payment terminals showing no associated merchant accounts. Our engineers are investigating and working to resolve it quickly. Please continue to reference this page for updates.
Oct 3, 16:11 EDT

Update - We are investigating an issue impacting multiple products in different ways. Some symptoms include: donation forms not loading, errors during donation or registration processes, and/or payment terminals showing no associated merchant accounts. Our engineers are investigating and working to resolve it quickly. Please continue to reference this page for updates.
Oct 3, 16:04 EDT

Update - We are investigating an issue impacting multiple products in different ways. Some symptoms include: donation forms not loading, errors during donation or registration processes, and/or payment terminals showing no associated merchant accounts. Our engineers are investigating and working to resolve it quickly. Please continue to reference this page for updates.
Oct 3, 15:58 EDT

Update - We are continuing to work on a fix for this issue.
Oct 3, 15:55 EDT

Identified - We are investigating an issue impacting multiple products in different ways. Some symptoms include: donation forms not loading, errors during donation or registration processes, and/or payment terminals showing no associated merchant accounts. Our engineers are investigating and working to resolve it quickly. Please continue to reference this page for updates.
Oct 3, 15:49 EDT

Update - We are continuing to investigate this issue.
Oct 3, 15:48 EDT

Update - We are continuing to investigate this issue.
Oct 3, 15:29 EDT

Update - We are continuing to investigate this issue.
Oct 3, 15:25 EDT

Update - We are continuing to investigate this issue.
Oct 3, 15:20 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 3, 15:08 EDT

Oct 2, 2024

Active Issue Alert – Luminate Online - 000557438

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 2, 17:05 EDT

Identified - We've identified an issue resulting in an internal alert to display on the administrator side that cannot be dismissed. Our engineers are diagnosing the issue.
Oct 2, 16:55 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 2, 16:48 EDT

Active Issue Alert – Blackbaud Altru® - #000557201

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 2, 10:09 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 2, 09:54 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 2, 09:23 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 2, 08:52 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 2, 08:22 EDT

Active Issue Alert – Core Functionality - 000557200

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 2, 08:44 EDT

Update - We are investigating an issue impacting all Education Management customers. Users may experience "504 gateway timeout" errors when accessing the software. Our engineers are diagnosing the issue and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 2, 08:22 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 2, 08:19 EDT

Oct 1, 2024

No incidents reported.

Sep 30, 2024

Active Issue Alert – Blackbaud.com - 000556744

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 30, 20:25 EDT

Update - We are aware of an issue where Verizon mobile users are experiencing errors completing multi-factor authentication for Blackbaud ID. This impacts both SMS and MFA Mobile Authenticator App users. MFA Mobile App users may connect to a wi-fi network to successfully receive MFA messages. We will update this page as we receive updates on restoration of service from Verizon.
Sep 30, 15:17 EDT

Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Sep 30, 15:15 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 30, 14:40 EDT

Active Issue Alert – Blackbaud.com - #000556552

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 30, 09:16 EDT

Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Sep 30, 08:52 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 30, 06:54 EDT

Sep 29, 2024

Active Issue Alert – Education Management - 000556536

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 29, 15:00 EDT

Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Sep 29, 14:58 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 29, 14:30 EDT

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

Active Issue Alert – Tuition Management - 000555547

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 25, 10:06 EDT

Monitoring - We have identified an issue impacting a subset of our customers causing errors or other service issues. Our engineers have successfully diagnosed the issue and repaired the issue. They are currently monitoring for any additional impact. The next update will be tomorrow at 11:00 AM EDT.
Sep 24, 16:31 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Sep 24, 15:50 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 24, 14:54 EDT

Sep 24, 2024

Sep 23, 2024

Active Issue Alert – Blackbaud Education Management Solutions - #000555252

Resolved - An issue impacting some of our customers causing service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 23, 16:13 EDT

Update - We are investigating an issue impacting all Education Management customers. Users may experience issues with certain images and files loading slowly or not loading at all. Our engineers are diagnosing the issue and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 23, 16:04 EDT

Identified - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Sep 23, 16:00 EDT

Active Issue Alert – Blackbaud Raiser's Edge NXT - 000555087

Resolved - An issue impacting a small subset of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 23, 10:05 EDT

Investigating - We have identified an issue impacting a small subset of our customers causing errors or other service issues when performing Online Registrations. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 23, 09:40 EDT

Active Issue Alert – Grantmaking - 000555037

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 23, 08:52 EDT

Identified - We have identified an issue impacting a subset of customer based in the United Kingdom, when looking to upload any files to BBGM and IGAM. Users might see the error "Error Occurred - Return to Account Manager page" or "Error occurred while uploading the file Please try again". Users are also unable to generate emails if they include an attachment. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates
Sep 23, 07:16 EDT

Update - We have identified an issue impacting a subset of customer based in the United Kingdom, when looking to upload any files to BBGM and IGAM. Users might see the error "Error Occurred - Return to Account Manager page" or "Error occurred while uploading the file Please try again". Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates
Sep 23, 06:46 EDT

Update - We have identified an issue impacting some of our customers, when looking to upload any files to BBGM and IGAM. Users might see the error "Error Occurred - Return to Account Manager page" or "Error occurred while uploading the file Please try again". Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates
Sep 23, 06:06 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 23, 05:45 EDT

Active Issue Alert – Financial Edge NXT and Financial Edge - 000551532

Resolved - An issue impacting some of our WebPortal customers causing Line items to be deleted on invoice requests or Requisitions to not appear for approvers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 23, 06:51 EDT

Update - We have identified an issue impacting some of our WebPortal customers causing Line items to be deleted on invoice requests or Requisitions to not appear for approvers. We recommend that WebPortal users utilize Firefox. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update will be on 9/23/2024 at 9:00 AM ET.

WebPortal Invoice Request line items are deleted -when approving invoice requests in Chromium browsers:
https://kb.blackbaud.com/knowledgebase/articles/Article/204655

Requisitions not showing as approved for next approver:
https://kb.blackbaud.com/knowledgebase/articles/Article/204654
Sep 18, 08:52 EDT

Update - We have identified an issue impacting some of our WebPortal customers causing Line items to be deleted on invoice requests or Requisitions to not appear for approvers. We recommend that WebPortal users utilize Firefox. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update will be on 9/19/2024 at 9:00 AM ET.

WebPortal Invoice Request line items are deleted -when approving invoice requests in Chromium browsers:
https://kb.blackbaud.com/knowledgebase/articles/Article/204655

Requisitions not showing as approved for next approver:
https://kb.blackbaud.com/knowledgebase/articles/Article/204654
Sep 18, 08:32 EDT

Update - We have identified an issue impacting some of our WebPortal customers causing Line items to be deleted on invoice requests or Requisitions to not appear for approvers. We recommend that WebPortal users utilize Firefox. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update will be on 9/18/2024 at 7:00 AM ET.

WebPortal Invoice Request line items are deleted -when approving invoice requests in Chromium browsers:
https://kb.blackbaud.com/knowledgebase/articles/Article/204655

Requisitions not showing as approved for next approver:
https://kb.blackbaud.com/knowledgebase/articles/Article/204654
Sep 17, 13:54 EDT

Update - We have identified an issue impacting some of our WebPortal customers causing Line items to be deleted on invoice requests or Requisitions to not appear for approvers. We recommend that WebPortal users utilize Firefox. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update will be today 9/17/2024 at 5:00 PM ET.

WebPortal Invoice Request line items are deleted -when approving invoice requests in Chromium browsers:
https://kb.blackbaud.com/knowledgebase/articles/Article/204655

Requisitions not showing as approved for next approver:
https://kb.blackbaud.com/knowledgebase/articles/Article/204654
Sep 17, 13:23 EDT

Investigating - We have identified an issue impacting some of our WebPortal customers causing Line items to be deleted on invoice requests or Requisitions to not appear for approvers. We recommend that WebPortal users utilize Firefox. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update will be Tuesday 9/17/2024 at 11:00 AM ET.

WebPortal Invoice Request line items are deleted -when approving invoice requests in Chromium browsers:
https://kb.blackbaud.com/knowledgebase/articles/Article/204655

Requisitions not showing as approved for next approver:
https://kb.blackbaud.com/knowledgebase/articles/Article/204654
Sep 11, 13:44 EDT

Sep 22, 2024

Active Issue Alert – Blackbaud ID - 000555027

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 22, 18:11 EDT

Update - We are aware of an issue impacting Blackbaud's customer billing portal, and engineers are working to diagnose the issue. Please continue to reference this page for updates.
Sep 22, 17:59 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 22, 17:11 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 22, 16:39 EDT

Sep 21, 2024

No incidents reported.

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