Update - We have identified an issue with our vendor in which a small subset of Luminate Online customers who utilize iATS Payment Gateway are receiving errors when processing payments. All other functions of the application are operational. Our engineers continue to work with our partner to restore full service as quickly as possible. Please continue to reference this page. We will provide an update in 4 hours or if the situation changes.
Oct 20, 15:52 EDT

Update - As promised, we are providing an update regarding an issue with eTapestry customers experiencing slowness and latency when attempting to publish "Do it Yourself" web pages. Our engineers are working on applying the fix to restore services. This is a process that will take up to 24 hours to complete. We will update the status of this incident Friday 10/20 at 1pm ET or if the situation changes.
Oct 19, 12:20 EDT

Update - We have identified the issue impacting some of our eTapestry customers causing intermittent slowness and latency when attempting to publish "Do it yourself" webpages. Our engineers are still evaluating and testing the proposed fix. We are also investigating alternatives to restore your service as quickly as possible. We will provide an update by noon ET tomorrow October 19, or if the situation changes.
Oct 18, 13:21 EDT

Update - We have identified the issue impacting some of our eTapestry customers causing intermittent slowness and latency when attempting to publish "Do it yourself" webpages. Our engineers are currently evaluating a possible fix and are working to implement it for you as quickly as possible. Please continue to reference this page for updates. Next update will be provided in 4 hours.
Oct 18, 07:21 EDT

Update - We have identified the issue impacting some of our eTapestry customers causing intermittent slowness and latency when attempting to publish "Do it yourself" webpages. Our engineers are currently evaluating a possible fix and are working to implement it for you as quickly as possible. Please continue to reference this page for updates. Next update in 4 hours.
Oct 17, 12:11 EDT

Update - We have identified an issue impacting some of our customers receiving gateway time errors when logging in to signin.blackbaud.com. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 18, 17:16 EDT

Update - Our engineers are still working to diagnose the problem with accessing the development sites so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Next update at 8am EST.
Oct 17, 05:47 EDT

Update - Our engineers are still working to diagnose problem with accessing the development sites so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Next update at 8am EST.
Oct 17, 05:46 EDT

Update - We are continuing to investigate an issue impacting some of our Blackbaud CRM customers that may cause intermittent issues when trying to access their FTP sites or file folders. This issue should only be affecting a very small subset of Blackbaud CRM customers that upload batch imports from the application. The majority of clients will not experience any issues with the service. Our engineers are working diligently to resolve this issue for you as quickly as possible. Please continue to reference this page for updates. Next update in one hour.
Oct 16, 09:48 EDT

Update - We are continuing to investigate an issue impacting some of our Blackbaud CRM customers that may cause intermittent issues when trying to access their FTP sites or file folders. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. Next update in one hour.
Oct 16, 08:42 EDT

Update - Our engineers and partners continue to implement a fix for CRM customers who are experiencing issues when using Address Accelerator. As we reported, we isolated the issue to a specific use case, where an error presents if attempting to use Address Accelerator for a UK address. This is not impacting any other aspects of CRM or any other functions of the product. This is a process that will may take up to 24 hours to complete. We will update the status of this incident by Friday 10/13 at 1 PM US ET or if the situation changes.
Oct 12, 18:55 EDT

Update - Previously, we informed you of an issue that some CRM customers are experiencing when using Address Accelerator. As we reported, we isolated the issue to a specific use case, where an error presents if attempting to use Address Accelerator for a UK address. This is not impacting any other aspects of CRM or any other functions of the product. We have identified a fix and our engineers are continuing to complete the application of the fix to restore service to affected customers. We will provide additional updates in 4 hours, or if the situation changes.
Oct 12, 16:37 EDT

Update - As promised, we are providing an update regarding an issue affecting a small subset of customers when using Address Accelerator. We have isolated the issue to a specific use case, where an error presents if attempting to use Address Accelerator for a UK address. Our engineers and partners have identified a fix and are working to restore functionality to this service as soon as possible. Please note that this is not impacting any other aspects of CRM or any other functionality within any other product. We will update the status within the next 4 hours or if the situation changes. Please continue to reference this page for updates.
Oct 12, 12:52 EDT

Update - We previously notified you of an event that is impacting a small subset of customers when using Address Accelerator. We have isolated the issue to a specific use case, where an error presents if attempting to use Address Accelerator for a UK address. This is not impacting any other aspects of CRM or any other functionality within any other product. Our Engineers and partners continue to work on a potential fix, but it it is expected to take an additional 24 hours to evaluate. We will update the status of this incident by Thursday 10/12 at 1 PM US ET. Please continue to reference this page for updates.
Oct 11, 13:15 EDT

Update - We previously notified you of an event that is impacting a small subset of customers when using Address Accelerator. We have isolated the issue to a specific use case, where an error presents if attempting to use Address Accelerator for a UK address. This is not impacting any other aspects of CRM or any other functionality within any other product. Our Engineers and partners continue to work on a potential fix, but it it is expected to take another 24 hours to evaluate. We will update the status of this incident by Wednesday 10/11 at 1 PM US ET. Please continue to reference this page for updates.
Oct 10, 12:52 EDT

Update - We previously notified you of an event that is impacting a small subset of customers when using Address Accelerator. We have isolated the issue to a specific use case, where an error presents if attempting to use Address Accelerator for a UK address. This is not impacting any other aspects of CRM or any other functionality within any other product. Our Engineers and partners are working on a potential fix, but it it is expected to take another 24 hours to evaluate. We will update the status of this incident by Tuesday 10/10 at 1 PM US ET. Please continue to reference this page for updates.
Oct 9, 16:43 EDT

Update - We have identified an issue impacting a small subset of customers when using Address Accelerator. Please note that this does not impact the rest of the application and that donations are functional. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 9, 14:26 EDT

Update - We have identified an issue impacting some of our customers when using Address Accelerator. Our engineers contnue to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Next update in 1 hour.
Oct 9, 13:08 EDT

Update - A network-related issue preventing users from reaching their development sites has been partially resolved and access to those sites is restored. You may however experience connectivity errors when attempting to run reports in the development environment. Our engineers continue efforts to resolve this issue and we will provide another update by 12:00 PM ET or if the status changes. Please continue to reference this page for updates.
Oct 13, 10:05 EDT

Update - Our engineers have successfully diagnosed a network-related issue preventing users from accessing their development sites and are working with our partners to resolve. We will provide an update by 10:00 AM ET or if the status changes. Please continue to reference this page for updates.
Oct 13, 07:12 EDT

Update - Our engineers and partners continue to diagnose an issue impacting some of our Blackbaud CRM customers who are unable to login to their development sites. Please know that this does not impact production and that functions of the application are operational. We are working to diagnose the cause so that they can resolve it as quickly as possible for you. We will provide an update in 1 hour or if the status changes. Please continue to reference this page for updates
Oct 13, 06:06 EDT

Update - Our engineers and partners continue to implement a fix for The Raiser's Edge customers who are experiencing issues when using Address Accelerator. As we reported, we isolated the issue to a specific use case, where an error presents if attempting to use Address Accelerator for a UK address. This is not impacting any other aspects of The Raiser's Edge or any other functions of the product. This is a process that will may take up to 24 hours to complete. We will update the status of this incident by Friday 10/13 at 1 PM US ET or if the situation changes.
Oct 12, 18:54 EDT

Update - We previously informed you of an issue that some The Raiser's Edge customers are experiencing when using Address Accelerator. As we reported, we isolated the issue to a specific use case, where an error presents if attempting to use Address Accelerator for a UK address. This is not impacting any other aspects of The Raiser's Edge or any other functions of the product. We have identified a fix and our engineers are continuing to complete the application of the fix to restore service to affected customers. This is a process that will may take several hours to complete. We will provide additional updates in 4 hours, or if the situation changes.
Oct 12, 16:25 EDT

Update - Our engineers continue to work towards isolating a fix. We will update the status of this incident in 1 hour or if the situation changes.
Oct 12, 13:14 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues when attempting to send e-mails. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 12, 12:19 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues when attempting to send e-mails. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 12, 11:45 EDT

Update - We have identified an issue impacting a small subset of customers when using Address Accelerator. Please note that this does not impact the rest of the application and that donations are functional. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 10, 13:45 EDT

Update - We have identified an issue impacting a small subset of customers when using Address Accelerator. Please note that this does not impact the rest of the application and that donations are functional. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Next update in one hour.
Oct 10, 12:58 EDT

Update - We have identified an issue impacting a small subset of customers when using Address Accelerator. Please note that this does not impact the rest of the application and that donations are functional. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 10, 12:29 EDT

Update - We have identified an issue impacting some of our eTapestry customers causing a rejection error when attempting to process payments through iATS. Our engineers continue to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates. Next update in 1 hour.
Oct 9, 13:07 EDT

Update - We have identified an issue impacting some of our eTapestry customers causing a rejection error when attempting to process payments through iATS. Our engineers are diagnosing the event and working with our payment processor to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 9, 12:33 EDT