Blackbaud Status

Apr 19, 2019

No incidents reported today.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

Active Issue Alert – Luminate Online Integration - #2019041702

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 17, 16:45 EDT

Investigating - We have identified an issue impacting some of our Luminate Online Integration customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 17, 15:37 EDT

Active Issue Alert – Altru – #2019041701

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 17, 15:08 EDT

Update - We have identified an issue impacting some of our customers causing slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 17, 14:33 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 17, 14:03 EDT

Active Issue Alert – Raiser's Edge, Financial Edge, Education Edge - #2019041605

Resolved - This incident has been resolved.
Apr 17, 11:33 EDT

Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Apr 17, 11:33 EDT

Resolved Issue Alert – Raiser's Edge NXT – #2019041703

Resolved - We identified an issue impacting a subset of our Raiser's Edge NXT customers when using Database View. Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.
Apr 17, 02:33 EDT

Apr 16, 2019

Active Issue Alert – Education Edge, Financial Edge, Raiser's Edge - #2019041603

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 16, 19:11 EDT

Update - We have identified an issue impacting some of our Education Edge, Financial Edge, and Raiser's Edge
customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 16, 18:48 EDT

Investigating - We have identified an issue impacting some of our Education Edge, Financial Edge, and Raiser's Edge customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 16, 18:10 EDT

Active Issue Alert – Blackbaud Enrollment Management System, Blackbaud Learning Management System, Blackbaud Student Information System, Core Functionality - #2019041604

Resolved - An issue impacting some of our Blackbaud Education Management Solutions customers, causing errors when accessing reporting, is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 16, 19:10 EDT

Active Issue Alert – Team Approach - #2019041602

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 16, 15:46 EDT

Update - We have identified an issue impacting a small portion of our Team Approach customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 16, 15:24 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 16, 15:10 EDT

Active Issue Alert – Azure Raisers Edge NXT - #2019061601

Resolved - This incident has been resolved.
Apr 16, 03:41 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 16, 03:40 EDT

Apr 15, 2019

Active Issue Alert – Luminate Online - #2019041503

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 15, 15:59 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. This is currently not impacting donations or functions of the application. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 15, 15:40 EDT

Investigating - We have identified an issue impacting some of our Luminate Online customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 15, 14:41 EDT

Active Issue Alert – [[FIMS Hostnet]] - #2019041501

Resolved - This incident has been resolved.
Apr 15, 15:23 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 15, 13:55 EDT

Active Issue Alert – Blackbaud CRM, Blackbaud NetCommunity, Raiser's Edge- #2019041502

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 15, 15:21 EDT

Update - As previously reported, we have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected services. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 15, 15:06 EDT

Investigating - We have identified an issue impacting a some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 15, 14:33 EDT

Apr 14, 2019

Active Issue Alert – ResearchPoint - #2019041401

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 14, 12:00 EDT

Investigating - We have identified an issue impacting some of our Research Point customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 14, 11:22 EDT

Apr 13, 2019

No incidents reported.

Apr 12, 2019

Resolved Issue Alert – Financial Edge NXT - #2019041201

Resolved - We identified an issue impacting a subset of our Financial Edge NXT customers causing intermittent slowness, errors or other service issues .

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Apr 12, 17:48 EDT

Apr 11, 2019

Active Issue Alert – Team Approach - #2019041103

Resolved - An issue impacting a small subset of our Team approach customers causing errors when accessing reporting is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 11, 18:31 EDT

Update - We have identified an issue impacting a small subset of our Team approach customers causing errors when accessing reporting. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 11, 18:14 EDT

Investigating - We have identified an issue impacting a small subset of our Team approach customers causing errors when accessing reporting. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 11, 17:19 EDT

Active Issue Alert – Host*Net/FIMS/IGAM - #2019041102

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 11, 14:55 EDT

Identified - Our engineers have successfully diagnosed the issue and we are working to address it now. Please continue to reference this page for updates.
Apr 11, 14:42 EDT

Investigating - We have identified an issue impacting some of our customers causing errors attempting to access FIMS. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 11, 14:25 EDT

Active Issue Alert – eTapestry - 2019041101

Resolved - This incident has been resolved.
Apr 11, 00:56 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 11, 00:42 EDT

Apr 10, 2019

Active Issue Alert – Financial Edge NXT - #2019041004

Resolved - An issue impacting a small subset of our Financial Edge NXT customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 10, 22:05 EDT

Investigating - We have identified an issue impacting a small subset of our Financial Edge NXT customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 10, 21:56 EDT

Active Issue Alert – Blackbaud Analytics - #2019041003

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 10, 21:55 EDT

Investigating - We have identified an issue impacting some of our customers causing them to be unable to acces their deliverables. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 10, 21:32 EDT

Active Issue Alert – Blackbaud CRM, Altru - #2019041001

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 10, 14:52 EDT

Update - We are continuing to monitor for any further issues.
Apr 10, 14:23 EDT

Monitoring - We have identified an issue where a subset of customers are unable to retrieve reports. This is not affecting donations or transactions. We are continuing to monitor for any further issues, we are continuing to monitor progress for CRM and Altru customers after the fix was implemented. We are working to ensure service is restored for all customers as quickly as possible. Please continue to reference this page for updates. We will provide a new update in one hour.

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 10, 13:05 EDT

Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 10, 12:34 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 10, 12:02 EDT
Apr 10, 13:37 EDT

Active Issue Alert – Raisers Edge, Financial Edge, Education Edge - #2019041002

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 10, 13:28 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 10, 12:59 EDT

Apr 9, 2019

No incidents reported.

Apr 8, 2019

Resolved Issue Alert – Blackbaud ID – Multiple Products - #2019040802

Resolved - Earlier today we identified an issue impacting a small subset of our customers causing issues with loading the navigation bar. Our engineers have successfully implemented a fix and services were restored. If you have any questions about status in the future, you can always get updates at this page.
Apr 8, 17:20 EDT

Resolved Issue Alert – Raiser's Edge NXT – #2019040801

Resolved - Earlier today we identified an issue impacting some of our customers loading constituent errors or trying to utilize Database View. Our engineers successfully implemented a fix and services were restored. If you have any questions about status in the future, you can always get updates at this page.
Apr 8, 12:00 EDT

Apr 7, 2019

Active Issue Alert – Blackbaud School Management Portfolio - #2019040701

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 7, 09:54 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 7, 09:43 EDT

Apr 6, 2019

No incidents reported.

Apr 5, 2019

Active Issue Alert – Blackbaud NetCommunity, Raiser's Edge, Education Edge and Financial Edge - #2019040502

Resolved - This incident has been resolved.
Apr 5, 17:18 EDT

Monitoring - Our engineers have implemented a fix for the latency Education Edge. Financial Edge, and Raiser's Edge customers were experiencing.. We are currently monitoring for any further issues. Please continue to reference this page for updates.
Apr 5, 16:48 EDT

Update - As previously reported, our engineers have successfully diagnosed the root cause of the latency issue and have all the appropriate engineers and our vendors working to address it for you. During this investigation a small subset of customers may have experienced a brief outage when trying to use Blackbaud NetCommunity alongside Raiser's Edge, Education Edge and Financial Edge. That issue has been restored however we continue to address the issue with latency. Please continue to reference this page for updates. Next update will be in one hour.
Apr 5, 16:22 EDT

Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates
Apr 5, 16:06 EDT

Update - We are continuing to work toward a solution for an issue impacting some of our Education Edge. Financial Edge, and Raiser's Edge customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the root cause of the issue and have all the appropriate engineers and our vendors working to address it for you. As we work toward a solution, there may be some loss of service while we implement the fix. Please continue to reference this page for updates. Next update in one hour.
Apr 5, 16:06 EDT

Update - We have isolated the cause of an issue impacting some of our Education Edge. Financial Edge, and Raiser's Edge customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the root cause of the issue and have all the appropriate engineers and our vendors working to address it for you. We will need to restart some redundant systems in order to validate the fix, but this will not affect service. Please continue to reference this page for updates.
Apr 5, 15:24 EDT

Identified - We have isolated the cause of an issue impacting some of our Education Edge. Financial Edge, and Raiser's Edge customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the root cause of the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 5, 14:39 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 5, 14:20 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 5, 12:24 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 5, 11:51 EDT

Active Issue Alert – Raiser's Edge, Education Edge, Financial Edge - #2019040501

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 5, 10:52 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 5, 10:39 EDT

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