All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://www.blackbaud.com/support/support.aspx).

Altru   Operational
Blackbaud.com Operational
Blackbaud.com   Operational
signin.blackbaud.com   Operational
Support   Operational
Blackbaud Analytics   Operational
Blackbaud Award Management (formerly AcademicWorks)   Operational
Blackbaud Checkout   ? Operational
Blackbaud CRM   Operational
Blackbaud Employee Giving   Operational
Blackbaud Employee Volunteering   Operational
Blackbaud Enrollment Management System (formerly onBoard)   Operational
Blackbaud Financial Aid Management (formerly Blackbaud Smart Aid)   Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking   Operational
Blackbaud Outcomes   Operational
Blackbaud Internet Solutions   Operational
Blackbaud Learning Management System (formerly onCampus)   Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services   Operational
Blackbaud MobilePay   Operational
Payments API (Beta)   Operational
Blackbaud NetCommunity   Operational
Blackbaud Payment Service   Operational
Blackbaud School Website System (formerly onMessage)   Operational
Blackbaud Stewardship Management (Beta)   Operational
Blackbaud Student Information System (formerly onRecord)   Operational
Blackbaud Tuition Management (formerly Smart Tuition) Operational
Blackbaud Tuition Management (formerly Smart Tuition)   ? Operational
School API (Beta)   Operational
Blackbaud Website Package   ? Operational
Direct Marketing   Operational
DonorCentral Operational
DonorCentral   Operational
DonorCentral NXT   Operational
Education Edge Operational
Education Edge   Operational
Faculty Access for the Web   Operational
Email Services   Operational
eTapestry   Operational
Financial Edge   Operational
Financial Edge NXT Operational
Accounts Payable API   Operational
Financial Edge NXT   Operational
General Ledger API   Operational
Statistical Unit API (Beta)   Operational
Treasury API   Operational
Host*Net/FIMS/IGAM   Operational
JustGiving   Operational
Luminate Operational
Luminate Beta   Operational
Luminate CMS   Operational
Luminate Integration   Operational
Luminate Online   Operational
Luminate WebServices   Operational
Luminate CRM   Operational
OmniPoint   Operational
Online Express Operational
Online Express   Operational
Givalanche   Operational
Raiser's Edge   Operational
Raiser's Edge NXT Operational
Communication Preference API (Beta)   Operational
Constituent API   Operational
Fundraising API   Operational
Gift API   Operational
Opportunity API   Operational
Raiser's Edge NXT   Operational
ResearchPoint   Operational
Sphere   Operational
Team Approach   Operational
WealthPoint   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 17, 2019

No incidents reported today.

Feb 16, 2019

No incidents reported.

Feb 15, 2019
Active Issue Alert – Raiser's Edge NXT - #2019021501
Resolved - An issue impacting some of our Raiser's Edge NXT customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 15, 11:36 EST
Investigating - We have identified an issue impacting some of our Rasier's Edge NXT customers causing errors or blank pages when attempting to generate reports within the application. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 15, 11:07 EST
Feb 14, 2019
Active Issue Alert – Team Approach - #2019021401
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 14, 11:18 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 14, 11:09 EST
Active Issue Alert – Altru- #2019021302
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 14, 11:06 EST
Monitoring - we have resolved an issue impacting an small subset of our Altru customers causing disk errors when attempting to use the affected service. Our engineers will continue to monitor the service overnight to ensure no additional problems occur. The next update will be provided at 10 AM ET
Feb 13, 20:24 EST
Update - As previously reported, we have identified an issue impacting an small subset of our Altru customers causing disk errors when attempting to use the affected service. Our engineers are continuing to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. The next updated will be provided in 1 hour.
Feb 13, 19:24 EST
Update - As previously reported, we have identified an issue impacting an small subset of our Altru customers causing disk errors when attempting to use the affected service. Our engineers are continuing to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Next update will be provided in one hour.
Feb 13, 18:02 EST
Update - We have identified an issue impacting an small subset of our Altru customers causing disk errors when attempting to use the affected service. Our engineers are continuing to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Feb 13, 17:27 EST
Update - As previously reported, we have identified an issue impacting an small subset of our Altru customers causing errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Feb 13, 16:49 EST
Investigating - We have identified an issue impacting an small subset of our Altru customers causing errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 13, 16:16 EST
Feb 13, 2019
Active Issue Alert – Financial Edge NXT - #2019021301
Resolved - Previously we identified an issue impacting a small subset of our Financial Edge NXT customers. Customers may encounter issues when refiling 1099 forms. Please review details noted in https://kb.blackbaud.com/articles/Article/189070 for additional information. If you have any questions about status in the future, you can always get updates at this page.
Feb 13, 15:47 EST
Update - Our engineers continue to address an issue in which customers cannot refile 1099 forms. All other aspects of application are functioning. Our engineers are working towards a possible solution and resolving the issue as quickly as possible. We will provide a status update in one hour or sooner as information becomes available. Please continue to reference this page for updates.
Feb 13, 14:59 EST
Identified - We have identified an issue in which customers cannot refile 1099 forms. All other aspects of application are functioning. Our engineers are working towards a possible solution and resolving the issue as quickly as possible. We will provide a status update at 3pm ET or sooner as information becomes available. Please continue to reference this page for updates.
Feb 13, 12:52 EST
Investigating - We have identified an issue in which customers cannot refile 1099 forms. All other aspects of application are functioning. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 13, 12:21 EST
Restored Issue Alert – Luminate Online – #2019021303
Resolved - We have identified an issue where users attempting to login via Social Authentication may have experienced slow load times or the inability to login. This service has been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 13, 01:57 EST
Feb 12, 2019
Active Issue Alert – Raiser's Edge - #2019021201
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 12, 23:25 EST
Update - We have identified an issue impacting some of our Raiser's Edge customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Feb 12, 22:50 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 12, 22:13 EST
Feb 11, 2019
Active Issue Alert – Email Services - 2019021101
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 11, 11:28 EST
Investigating - We have identified an issue impacting a subset of our customers causing errors when attempting to send email communications within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 11, 11:15 EST
Feb 10, 2019
Active Issue Alert – Raiser's Edge NXT, Financial Edge NXT - #2019021001
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 10, 11:11 EST
Update - As previously reported, we have identified an issue impacting some of our Raiser's Edge and Financial Edge NXT customers causing errors when attempting to view most recent data within lists and other forms within the application. Our engineers have successfully diagnosed the issue, and we are continuing to implement a resolution to restore services as soon as possible. Please continue to reference this page for updates. Your patience is greatly appreciated.
Feb 10, 10:35 EST
Update - As previously reported, we have identified an issue impacting some of our Raiser's Edge and Financial Edge NXT customers causing errors when attempting to view most recent data within lists and other forms within the application. Our engineers have successfully diagnosed the issue, and we are working diligently to restore your services as soon as possible. Please continue to reference this page for updates.
Feb 10, 09:59 EST
Identified - We have identified an issue impacting some of our Raiser's Edge NXT customers causing errors when attempting to view most recent data within lists and other forms within the application. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Feb 10, 09:33 EST
Investigating - We have identified an issue impacting some of our Raiser's Edge NXT customers causing errors when attempting to view most recent data within lists and other forms within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 10, 08:39 EST
Feb 9, 2019
Active Issue Alert – Team Approach - #2019020803
Resolved - An issue impacting a subset of of our customers causing issues when attempting to utilize Secure Charge Processing within the application is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 9, 09:42 EST
Update - As previously reported, we have identified an issue impacting a subset of our customers using Secure Charge Processing within the affected application. Our engineers are continuing to diagnose the event and working with the vendor to resolve it for you as quickly as possible. Please continue to reference this page for updates. Next update will be provided at 12pm or as information becomes available.
Feb 9, 09:05 EST
Update - As previously reported, we have identified an issue impacting some of our customers using Secure Charge Processing within the affected application. Our engineers are diagnosing the event and working with the vendor to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 9, 08:30 EST
Update - We have identified an issue impacting some of our customers using Secure Charge Processing. Our engineers are diagnosing the event and working with the vendor to resolve it for you as quickly as possible. Please continue to reference this page for updates. Next update will be at 9 am.
Feb 9, 00:34 EST
Update - We have identified an issue impacting some of our customers using Secure Charge Processing. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Feb 8, 23:36 EST
Update - We have identified an issue impacting some of our customers using Secure Charge Processing. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Feb 8, 22:51 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 8, 22:12 EST
Feb 8, 2019
Resolved Issue Alert – Blackbaud School Website System (formerly onMessage) - #2019020802
Resolved - We identified an issue impacting some of our Blackbaud School Website System customers causing 404 errors when attempting to utilize some redirects on their websites. The websites themselves were up and functioning, but some links to some pages were not functional

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Feb 8, 14:45 EST
Active Issue Alert – Raiser's Edge NXT, Luminate Beta - #2019020801
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 8, 10:52 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to make security changes within the affected services. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 8, 10:39 EST
Feb 7, 2019
Active Issue Alert – Sphere- #2019020702
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 7, 12:29 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Feb 7, 10:56 EST
Update - We are continuing to investigate this issue.
Feb 7, 10:24 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 7, 10:24 EST
Active Issue Alert – Raiser's Edge NXT - #2019020701
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 7, 11:17 EST
Update - We have identified an issue impacting a small subset of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Feb 7, 08:51 EST
Identified - We have identified an issue impacting a small subset of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Feb 7, 08:51 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 7, 08:29 EST
Active Issue Alert – Blackbaud Student Information System - #2019020603
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 7, 08:43 EST
Identified - We have identified an issue impacting some of our customers are receiving errors when attempting to view links in the Manage Enrollment tasks.. As a workaround while the Manage Enrollment task is down, to view/access student enrollments customers can navigate to student records using the Academics > People Finder and viewing the groups tab on the user's profile. Alternatively the Student Enrollment task can also be accessed to view this information by navigating to Academics > Scheduling > Requests & Schedules and then selecting Student Enrollment. Our engineers are testing and have identified the problem and will be deploying a fix Thursday morning to fully resolve the issue. We will provide a status update at 10am ET Thursday morning or earlier if the situation changes. Please continue to monitor the status page for issues.
Feb 6, 15:37 EST
Feb 6, 2019
Active Issue Alert – Financial Edge, Financial Edge NXT, Raiser's Edge, Raiser's Edge NXT - #2019020604
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 6, 23:43 EST
Investigating - We have identified an issue impacting some of our customers causing slowness in database view. Our engineers have identified a fix and are deploying the fix to the affected services. During this event, connection may be lost and you may be required to log in again. The next update will be provided at 11:30 PM ET.
Feb 6, 18:58 EST
Active Issue Alert – Raiser's Edge, Financial Edge, Raiser's Edge NXT, Financial Edge NXT - #2019020605
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 6, 20:51 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 6, 20:42 EST
Active Issue Alert – Luminate Online - #2019020601
Resolved - This incident has been resolved.
Feb 6, 17:32 EST
Update - Our engineers have diagnosed the issue and performed repair procedures. Engineers continue to monitor the situation to ensure no further issues arise. Next update to this page will be 4:30 PM ET, unless other information becomes available. Please continue to reference this page for updates.
Feb 6, 09:29 EST
Monitoring - Our engineers have successfully diagnosed the issue and performed repair procedures. Engineers are continuing to monitor the situation to ensure no further issues arise. Please continue to reference this page for updates.
Feb 6, 07:21 EST
Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. Customers may experience connection errors when connecting to Luminate Online databases. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Feb 6, 06:48 EST
Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within Luminate Online. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 6, 06:01 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 6, 05:24 EST
Active Issue Alert – Blackbaud NetCommunity - #2019020602
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 6, 11:23 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 6, 10:40 EST
Feb 5, 2019
Active Issue Alert – Luminate Beta- #2019020501
Resolved - An issue impacting some of our Luminate Beta customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 5, 12:00 EST
Update - As previously reported, we have identified an issue impacting some of our Luminate Beta customers when attempting to view most recent data sets and forms within the affected application. Our engineers are still working diligently to diagnose the underlying cause for this matter and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Feb 5, 11:42 EST
Update - As previously reported, we have identified an issue impacting some of our Luminate Beta customers when attempting to view fresh/current data within forms of the affected application. Our engineers are still working diligently to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Feb 5, 11:11 EST
Update - We have identified an issue impacting some of our Luminate Beta customers when attempting to view most recent data and updated forms within the application. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Feb 5, 10:40 EST
Investigating - We have identified an issue impacting some of our Luminate Beta customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 5, 10:08 EST
Feb 4, 2019
Resolved Issue Alert – Education Edge, Financial Edge, Raiser's Edge - #2019020401
Resolved - We have identified an issue impacting some of our Raiser's Edge, Financial Edge, and Education Edge customers causing errors when attempting to access the hosted files folder, it has been resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 4, 21:08 EST
Feb 3, 2019
Active Issue Alert – Raiser's Edge, Financial Edge, Education Edge - #2019020301
Resolved - An issue impacting some of our Raiser's Edge, Financial Edge, and Education Edge customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 3, 21:37 EST
Update - As previously reported, we have identified an issue impacting some of our Raiser's Edge, Financial Edge, and Education Edge customers causing errors when attempting to access the hosted files folder. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 3, 21:22 EST
Investigating - We have identified an issue impacting some of our Raiser's Edge, Financial Edge, and Education Edge customers causing errors when attempting to access the hosted files folder. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 3, 20:47 EST
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