Blackbaud Status

Jan 24, 2020

No incidents reported today.

Jan 23, 2020

Active Issue Alert – Luminate Online - #000102994

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 23, 13:16 EST

Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update 3:30 PM ET
Jan 23, 12:34 EST

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update 12:30 PM ET.
Jan 23, 10:38 EST

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 23, 10:01 EST

Jan 22, 2020

Resolved Issue Alert – Financial Edge NXT, Raiser's Edge NXT - #000102551

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 22, 10:13 EST

Active Issue Alert – Blackbaud Tuition Management - #000102205

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 22, 07:43 EST

Identified - Please be aware of an issue impacting the payments dashboard page. Currently, this page is not loading any payment data. Please see the payments tile for most recent payments made or use custom reports until this issue is resolved. Next update will be 1/22 at 11:00 AM ET.
Jan 21, 11:22 EST

Maintenance Overage 19112011043429- Blackbaud Multiple products

Resolved - This incident has been resolved.
Jan 22, 03:49 EST

Identified - Maintenance ID 19112011043429 - The maintenance that was scheduled to complete on 1/22/2020 at [3:00:00 AM] has been extended to 4:00:00 AM.
This maintenance is necessary for critical patching updates
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Jan 22, 02:59 EST

Active Issue Alert – Blackbaud CRM & Blackbaud - #000102474

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 22, 02:29 EST

Identified - Our engineers have successfully diagnosed the issue impacting logins for a subset of Blackbaud Pacific based customers and we are working to address it now. Please continue to reference this page for updates.
Jan 22, 02:14 EST

Update - We have identified an issue impacting a subset of our Blackbaud Pacific based customers when attempting to login to impacted services. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 22, 01:50 EST

Investigating - We have identified an issue impacting a subset of our Blackbaud Pacific based customers causing errors when attempting to log in or use features within the affected service. Sites are loading as intended, but authentication into the impacted services is not processing as intended for this subset of customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 22, 01:37 EST

Jan 20, 2020

Active Issue Alert – Blackbaud CRM - #000102057

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 20, 10:38 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 20, 10:26 EST

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

Active Issue Alert – Financial Edge, Raisers Edge, Education Edge - #000101765

Resolved - This incident has been resolved.
Jan 17, 12:32 EST

Identified - The issue has been identified and a fix is being implemented.
Jan 17, 11:51 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jan 17, 11:18 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 17, 10:46 EST

Maintenance Overage 75627 - Multiple Services Affected

Resolved - This extended maintenance window is now complete.
Jan 17, 03:30 EST

Identified - Maintenance ID 75627 - The maintenance that was scheduled to complete on 01/17/2020 at 3:00:00 AM EST has been extended to 5:00:00 AM.
This maintenance is necessary to update Financial Edge to the latest Patch 33.
Please refer to this page for updates on the completion or additional extensions of the maintenance.

During this maintenance window, users in Database View (active Citrix user sessions) may be presented with a 15 minute warning to save work and log out. Your services will be unavailable for no longer than 2 hours.
Jan 17, 03:02 EST

Jan 16, 2020

Active Issue Alert – eTapestry - #000101189

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 16, 09:47 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 16, 09:47 EST

Update - We have identified an issue impacting some of our customers causing intermittent issues with email delivery. Our engineers have successfully diagnosed the issue and have all the appropriate teams working to address it for you. We hope to have your full service restored as quickly as possible. The next update will be on 1/16 at 11:00am.
Jan 15, 19:50 EST

Identified - We have identified an issue impacting some of our customers causing intermittent issues with email delivery. Our engineers have successfully diagnosed the issue and have all the appropriate teams working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Jan 15, 18:20 EST

Jan 15, 2020

Active Issue Alert – eTapestry - #000101189

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 15, 16:45 EST

Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jan 15, 16:39 EST

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 15, 16:01 EST

Resolved Issue Alert – Host*Net/FIMS/IGAM - #000101008

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 15, 11:50 EST

Active Issue Alert – Raiser's Edge NXT - #000100882

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 15, 05:18 EST

Investigating - We have identified an issue impacting a subset of our customers causing errors when attempting to log in or use features within the Raiser's Edge NXT service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 15, 05:06 EST

Jan 14, 2020

Active Issue Alert – Online Express - #000100699

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 14, 14:29 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 14, 13:51 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 14, 13:46 EST

Resolved Issue Alert – Email Services - #000100688

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 14, 13:56 EST

Active Issue Alert – Email Services - #000010062

Resolved - This incident has been resolved.
Jan 14, 13:04 EST

Update - We are aware that some customers are experiencing intermittent slowness, errors or other service issues within email services. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. We have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jan 14, 12:53 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 14, 12:11 EST

Active Issue Alert – Blackbaud CRM - #000100605

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 14, 12:37 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 14, 12:14 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 14, 11:42 EST

Active Issue Alert – Raiser's Edge - #000100618

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 14, 12:04 EST

Update - We are continuing to work on a fix for this issue.
Jan 14, 12:02 EST

Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 14, 12:00 EST

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

Maintenance Overage 45328 - CRM / Direct Marketing / Blackbaud Internet Solutions

Resolved - The scheduled maintenance has been completed.
Jan 10, 04:17 EST

Identified - Maintenance ID 20010308445328 - The maintenance that was scheduled to complete on 01/10/2020 at 3:00:00 AM EST has been extended to 5:00:00 AM EST.
This maintenance is necessary to Migrate Blackbaud CRM/BBDM/BBIS sites.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Jan 10, 03:08 EST

Maintenance Overage 03024 - Financial Edge / Education Edge

Resolved - The scheduled maintenance has been completed.
Jan 10, 01:30 EST

Identified - Maintenance ID 19121012003024 - The maintenance that was scheduled to complete on 01/10/2020 at 12:00:00 AM EST has been extended to 2:00:00 AM EST.
This maintenance is necessary to upgrade Financial Edge-Education Edge to the latest version 7.87 Patch 33.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Jan 10, 00:05 EST

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