All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://www.blackbaud.com/support/support.aspx).

Altru   Operational
Blackbaud.com Operational
Blackbaud.com   Operational
signin.blackbaud.com   Operational
Support   Operational
Blackbaud Analytics   Operational
Blackbaud Award Management   Operational
Blackbaud Checkout   ? Operational
Blackbaud CRM   Operational
Blackbaud Employee Giving   Operational
Blackbaud Employee Volunteering   Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking   Operational
Blackbaud Outcomes   Operational
Blackbaud Internet Solutions   Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services   Operational
Blackbaud MobilePay   Operational
Payments API (Beta)   Operational
Blackbaud NetCommunity   Operational
Blackbaud Payment Service   Operational
Blackbaud Stewardship Management   Operational
Blackbaud Website Package   ? Operational
Direct Marketing   Operational
DonorCentral Operational
DonorCentral   Operational
DonorCentral NXT   Operational
Education Edge Operational
Education Edge   Operational
Faculty Access for the Web   Operational
Email Services   Operational
eTapestry   Operational
Financial Edge   Operational
Financial Edge NXT Operational
Accounts Payable API   Operational
Financial Edge NXT   Operational
General Ledger API   Operational
Statistical Unit API (Beta)   Operational
Treasury API   Operational
Host*Net/FIMS/IGAM   Operational
K-12 Operational
onBoard   Operational
onCampus   Operational
onMessage   Operational
onRecord   Operational
Luminate Operational
Luminate Beta   Operational
Luminate CMS   Operational
Luminate Integration   Operational
Luminate Online   Operational
Luminate WebServices   Operational
Luminate CRM   Operational
OmniPoint   Operational
Online Express Operational
Online Express   Operational
Givalanche   Operational
Raiser's Edge   Operational
Raiser's Edge NXT Operational
Communication Preference API (Beta)   Operational
Constituent API   Operational
Fundraising API   Operational
Gift API   Operational
Opportunity API   Operational
Raiser's Edge NXT   Operational
ResearchPoint   Operational
Smart Tuition Operational
Smart Aid   Operational
School API (Beta)   Operational
Smart Tuition   ? Operational
Sphere   Operational
Team Approach   Operational
WealthPoint   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 9, 2018

No incidents reported today.

Dec 8, 2018

No incidents reported.

Dec 7, 2018
Active Issue Alert – Raiser's Edge NXT - #2018120702
Resolved - We have successfully resolved an issue impacting some of our Raiser's Edge NXT customers in the S21 data-center when attempting to load lists from within the application. Affected users would have received a "Nothing to see here, move along" error page during the time services were impacted. The affected services have been restarted and services are now restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 7, 14:37 EST
Investigating - We have identified an issue impacting a subset of our customers causing errors when navigating list functionality. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 7, 14:03 EST
Active Issue Alert – GRANTMAKING- #2018120701
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 7, 13:09 EST
Identified - The issue has been identified and a fix is being implemented.
Dec 7, 13:01 EST
Investigating - We have identified an issue impacting a subset of our customers causing issues . Error has been determined to be a bug. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 7, 01:00 EST
Dec 6, 2018
Active Issue Alert – Raiser's Edge NXT - #2018120601
Resolved - This incident has been resolved.
Dec 6, 01:36 EST
Update - We have identified an issue impacting a small subset of our customers that use Raiser's Edge NXT causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 6, 01:25 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 6, 00:54 EST
Dec 5, 2018
Active Issue Alert – CRM - 2018120501
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 5, 04:49 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Dec 5, 04:21 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 5, 03:24 EST
Dec 4, 2018

No incidents reported.

Dec 3, 2018
Active Issue Alert – K-12 - #2018120301
Resolved - An issue impacting impacting a small subset of our K-12 customers receiving a 404 error when attempting to download files is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 3, 14:52 EST
Identified - A previously implemented fix to address an issue impacting a small subset of our K-12 customers receiving a 404 error when attempting to download files is still being deployed. Some of the affected customers may still currently be experiencing the issue. Our engineers are working diligently to resolve this issue as quickly as possible. Please continue to reference this page for updates. Next update in 1 hour.
Dec 3, 14:27 EST
Monitoring - Our engineers have successfully repaired the issue affecting K-12 customers and we have the appropriate engineers available working to address it for you. We are continuing to monitor the event for any further intermittent errors. Please continue to reference this page for updates.
Dec 3, 13:12 EST
Update - We have identified an issue impacting a subset of our K-12 customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Dec 3, 12:40 EST
Identified - We have identified an issue impacting some of our K-12 customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 3, 12:09 EST
Investigating - We have identified an issue impacting a small subset of our K-12 customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 3, 11:37 EST
Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018
Active Issue Alert – Luminate Online - #2018113001
Resolved - An issue impacting some of our Luminate Online Team Raiser customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 30, 13:01 EST
Investigating - We have identified an issue impacting a small subset of our Luminate Online Team Raiser customers causing errors when using Facebook integration. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 30, 12:31 EST
Nov 29, 2018
Active Issue Alert – Blackbaud Grantmaking - #2018112702
Resolved - Previouisly, we identified issue impacting a small subset of our UK Blackbaud Grantmaking customers. Customers are receiving the following error "Please make sure you are connected to the internet, and try the action again. Details: Status: UnknownError, timestamp: dd/mm/yyyy hh:mm:ss, user: [Grantmaking Client ID]/[User ID]”. This error does not affect day to day operations or functions of the application. The workaround for this error is to click "OK" and proceed with your work. This has been identified a bug that our developers and engineers are working diligently to resolve as soon as possible. The issue will continue to be monitored while a solution is completed to permanently resolve the error. If you have any questions about status in the future, you can always get updates at this page.
Nov 29, 17:47 EST
Update - An identified issue impacting a small subset of our UK Blackbaud Grantmaking customers causing intermittent slowness, errors or other service issues is still ongoing. The issue is continually being monitored and our engineers are working diligently to create a fix that will resolve all the current connectivity issues. If you have any questions about status in the future, you can always get updates at this page. We will provide an update at 9AM ET, 11/30/2018.
Nov 27, 17:24 EST
Monitoring - An identified issue impacting a small subset of our UK Blackbaud Grantmaking customers causing intermittent slowness, errors or other service issues is still ongoing. The issue is continually being monitored and our engineers are working diligently to create a fix that will resolve all the current connectivity issues. If you have any questions about status in the future, you can always get updates at this page. We will provide an update at 9pm ET.
Nov 27, 08:58 EST
Active Issue Alert – Online Express - #2018112703
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 29, 11:45 EST
Update - Services remain stable since Tuesday evening after customers were receiving errors when attempting to log in or use features within the affected service.. Our engineers have additional resources in place to monitor for any issues and continue to investigate the root cause. We will provide an update Thursday 11/29 at 2pm ET regarding the status of the application. Please continue to reference this page for updates.
Nov 28, 17:01 EST
Update - As previously reported we informed you of an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Services are currently stable and have been since late yesterday. Our engineers have additional resources in place to monitor for any issues and continue to investigate the root cause. We will provide an update at 5pm ET regarding the status of the application. Please continue to reference this page for updates.
Nov 28, 12:33 EST
Monitoring - We recently informed you of an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Services are currently stable and we are monitoring throughout the evening for further issues. We will provide an update at 12pm ET regarding the status of the application. Please continue to reference this page for updates.
Nov 27, 23:29 EST
Update - Our engineers continue to troubleshoot an issue where customers receive errors when attempting to login or use features within the affected services. Services are not fully functional and we continue to diagnose and investigate a root cause and fix to the issue. We are hoping to restore services as soon as possible. Please continue to reference this page for updates.
Nov 27, 21:00 EST
Update - As reported, our engineers are troubleshooting an issue where customers are receiving errors when attempting to login or use features within the affected service. While services are not fully functional, we continue to investigate for a root cause and a permanent fix to the issue. We will restore services as soon as possible. Please continue to reference this page for updates.
Nov 27, 18:51 EST
Update - We continue to troubleshoot an issue where customers receive errors when attempting to login or use features within the affected services. Services are not fully operational and we continue to diagnose and investigate a root cause to the issue. We are hoping to restore services as soon as possible. Please continue to reference this page for updates.
Nov 27, 16:21 EST
Update - We recently informed you of an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. For a brief period of time, services were available to many customers; services remain intermittent to unavailable for customers at this time. We are diagnosing for the root cause to fully restore service. Please continue to reference this page for updates.
Nov 27, 15:05 EST
Update - As previously reported, we identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. For a brief period of time, services were available to many customers; services remain unavailable to customers at this time. Our engineers are still working to diagnose the cause and we have all the appropriate resources available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 27, 14:26 EST
Identified - We reported an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. For a brief period of time, services were available to many customers; services remain unavailable to customers at this time. Our engineers are continuing to isolate the root cause to restore service as quickly as possible. Please continue to reference this page for updates.
Nov 27, 13:36 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 27, 12:52 EST
Nov 28, 2018
Active Issue Alert – Luminate Online - #2018112802
Resolved - An issue impacting a small subset of our Luminate Online Team Raiser customers causing errors when using Facebook integration has been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 28, 20:26 EST
Update - We have identified an issue impacting a small subset of our Luminate Online Team Raiser customers causing errors when using Facebook integration. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 28, 19:52 EST
Investigating - We have identified an issue impacting a small subset of our Luminate Online Team Raiser customers causing errors when using Facebook integration. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 28, 19:20 EST
Active Issue Alert – Blackbaud ID – Multiple Products - #2018112801
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 28, 15:01 EST
Update - We are continuing to monitor for any further issues.
Nov 28, 15:00 EST
Monitoring - A fix has been implemented for the issue with one of our vendors that was preventing users from signing in with their Blackbaud ID intermittently or using features in the solutions below. We will continue to monitor the situation and update this page with any new information as it becomes available. Next update will be at 3PM EST unless there is a change before that time.
Nov 28, 13:48 EST
Update - We are aware of an issue with one of our vendors that may prevent anyone from signing in with their Blackbaud ID or using features in the solutions below. We’re working with this vendor to resolve the issue as quickly as possible. Please continue to check this page for updates. Next update will be at 2PM EST unless there is a change before that time.
Nov 28, 13:13 EST
Identified - We are aware of an issue with one of our vendors that may prevent anyone from signing in with their Blackbaud ID or using features in the solutions below. We’re working with this vendor to resolve the issue as quickly as possible. Please continue to check this page for updates. Next update will be at 2PM EST unless there is a change before that time.
Nov 28, 11:55 EST
Nov 27, 2018
Active Issue Alert –Raiser's Edge NXT, Luminate Beta, Luminate CRM, K-12 - #2018112705
Resolved - An issue impacting a small subset of our Raiser's Edge NXT, Luminate Beta, Luminate CRM, and K-12 customers causing issues with accessing or loading dashboards is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 27, 18:53 EST
Identified - We have identified an issue impacting a small subset of our Raiser's Edge NXT, Luminate Beta, Luminate CMS, and K-12 customers that may cause issues with accessing or loading dashboards. Our engineers are diagnosing the event and working with the partner to resolve it for you as quickly as possible. Please continue to reference this page for updates. Next update at 9PM EST or when the partner provides an update.
Nov 27, 17:35 EST
Update - We have identified an issue impacting a small subset of our Raiser's Edge NXT, Luminate Beta, and Luminate CMS customers that may cause issues with accessing or loading dashboards. Our engineers are diagnosing the event and working with the partner to resolve it for you as quickly as possible. Please continue to reference this page for updates. Next update at 9PM EST or when the partner provides an update.
Nov 27, 17:21 EST
Investigating - We have identified an issue impacting a small subset of our Raiser's Edge NXT customers causing issues with accessing or loading dashboards. Our engineers are diagnosing the event and working with the partner to resolve it for you as quickly as possible. Please continue to reference this page for updates. Next update at 9PM EST or when the partner provides an update.
Nov 27, 16:39 EST
Resolved Issue Alert – Luminate Beta and Raiser's Edge NXT - #2018112704
Resolved - We identified an issue impacting a small subset of our Luminate Beta and Raiser's Edge NXT customers causing errors when attempting to send emails. Please note that emails sent between Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.
Nov 27, 14:43 EST
Active Issue Alert – Smart Tuition - #2018112701
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 27, 13:49 EST
Monitoring - Blackbaud engineers have applied a hot fix to Smart Tuition parent site to restore services to within acceptable tolerances. We will continue to monitor services to ensure the issue has been resolved and will provide an update at 1:00PM ET
Nov 27, 11:46 EST
Identified - Our Engineers continue to troubleshoot an issue impacting some of our Smart Tuition customers when using the shopping cart feature on the parent site. This issue has no impact to tuition payments or donations. Our engineers are diligently working to resolve this issue for you as quickly as possible. Please continue to reference this page for updates. Next update will be at 11:30 AM ET
Nov 27, 10:08 EST
Update - Blackbaud Engineers continue to investigate an issue impacting some of our Smart Tuition customers when using the shopping cart feature on the parent site causing errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 27, 09:42 EST
Investigating - We have identified an issue impacting some of our Smart Tuition customers when using the shopping cart feature on the parent site causing errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 27, 09:11 EST
Nov 26, 2018
Active Issue Alert – Blackbaud Grantmaking - #2018112101
Resolved - An issue impacting some of our UK Blackbaud Grantmaking customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 26, 20:58 EST
Update - An identified issue impacting a small subset of our UK Blackbaud Grantmaking customers causing intermittent slowness, errors or other service issues is still ongoing. The issue is continually being monitored and our engineers are working diligently to create a fix that will resolve all the current connectivity issues. If you have any questions about status in the future, you can always get updates at this page. We will provide an update at 9pm ET. Thank you.
Nov 26, 14:09 EST
Monitoring - An issue impacting some of our customers is now resolved and services have been restored. We are currently monitoring. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 22, 10:19 EST
Identified - Blackbaud engineers have identified an issue impacting some of our UK Blackbaud Grantmaking customers causing intermittent slowness, errors or other service issues. Engineers have rolled back a software update they believe may have been the cause and are continuing to monitor the situation to ensure your application availability. Please continue to reference this page for updates.
Nov 21, 09:57 EST
Monitoring - We have identified an issue impacting some of our UK Blackbaud Grantmaking customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.Next update will be 11/22/2018 at 8:00AM EST
Nov 21, 09:10 EST
Nov 25, 2018
Active Issue Alert – Blackbaud Grantmaking - #2018112201
Resolved - An issue impacting some of our UK Blackbaud Grantmaking customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 25, 13:03 EST
Update - An identified issue impacting a small subset of our UK Blackbaud Grantmaking customers causing intermittent slowness, errors or other service issues is still ongoing. The issue is continually being monitored for any unexpected events and our engineers are working diligently to mitigate any arising issues. Next update will be provided within the next 24 hours. We greatly appreciate your patience.
Nov 24, 11:06 EST
Update - The identified issue impacting a subset of our UK Blackbaud Grantmaking customers causing intermittent slowness, errors or other service issues is still ongoing at this time. Our engineers are continuing to monitor the supporting infrastructure regarding the situation at this time. We greatly appreciate your patience with this matter. Please continue to reference this page for updates.
Nov 23, 12:09 EST
Monitoring - Blackbaud engineers have identified an issue impacting some of our UK Blackbaud Grantmaking customers causing intermittent slowness, errors or other service issues. Engineers have rolled back a software update they believe may have been the cause and are continuing to monitor the situation to ensure your application availability. Please continue to reference this page for updates.
Nov 22, 10:18 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 22, 09:50 EST
← Incident History Powered by Statuspage