Blackbaud Status

Nov 14, 2019

Active Issue Alert – Research Point - 000087104

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 14, 03:56 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 14, 03:46 EST

Nov 13, 2019

Active Issue Alert – Luminate/Raiser's Edge Integration- #000086942

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 13, 14:19 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 13, 13:56 EST

Resolved Issue Alert – Blackbaud Merchant Services - #000086858

Resolved - We have identified an issue with processing direct debit transactions which caused transactions processed between Sunday, November 10th at 4:30AM EST and Tuesday, November November 12th at 12:40PM EST to enter a state of "Validation Error" with a result message of "General System Failure". At this time please do not reprocess direct debit transactions that failed with this error during this window until we are able to determine the results of these charges.
Nov 13, 11:34 EST

Active Issue Alert – Blackbaud Grantmaking- #000086755

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 13, 09:15 EST

Update - We are continuing to work on a fix for this issue.
Nov 13, 09:14 EST

Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 13, 08:43 EST

Active Issue Alert – Online Express - #86731

Resolved - An issue impacting some of our Online Express customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 13, 05:06 EST

Nov 12, 2019

Active Issue Alert – Financial Edge NXT, Raiser's Edge NXT - #000086586

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 12, 15:08 EST

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 12, 15:04 EST

Active Issue Alert – Financial Edge NXT - #000086418

Resolved - This incident has been resolved.
Nov 12, 11:57 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 12, 11:33 EST

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 12, 10:53 EST

Nov 11, 2019

Active Issue Alert – Online Express - 000086299

Resolved - An issue impacting some of our customers who are provisioning or re-provisioning accounts is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 11, 21:23 EST

Update - We have identified an issue impacting some of our customers who are provisioning or re-provisioning accounts. Our engineers have successfully diagnosed the issue, and are continuing to work on addressing it now. Please continue to reference this page for updates. Next update at 10:05PM EST.
Nov 11, 21:07 EST

Update - We have identified an issue impacting some of our customers who are provisioning or re-provisioning accounts. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates. Next update at 9:15PM EST.
Nov 11, 19:16 EST

Identified - The issue has been identified and a fix is being implemented.
Nov 11, 18:57 EST

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 11, 18:26 EST

Active Issue Alert – Altru - #000086058

Resolved - This incident has been resolved.
Nov 11, 14:17 EST

Update - We have identified an issue impacting a small group of customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 11, 13:42 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 11, 13:03 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 11, 12:34 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 11, 12:05 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 11, 11:40 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 11, 11:12 EST

Active Issue Alert – Altru - Informational

Resolved - This incident has been resolved.
Nov 11, 13:45 EST

Investigating - There is an issue impacting some of our customers causing continuous loading when trying to charge a credit card in Daily Sales. When clicking Credit > Save it appears to try and load, but never finishes. To resolve this issue, please clear the cache on your internet browser, close out of the browser and reopen it. When you sign back in to Altru the issue should no longer occur. For instructions on clearing your cache, please reference this Knowledgebase article: https://kb.blackbaud.com/articles/Knowledge/53280. Note: If you are clearing your cache in Google Chrome, please select the time range of “All time”.
Nov 10, 12:56 EST

Active Issue Alert – Financial Edge NXT - #000086004

Resolved - This incident has been resolved.
Nov 11, 12:38 EST

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 11, 12:25 EST

Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 11, 11:52 EST

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 11, 11:20 EST

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 11, 10:45 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 11, 10:13 EST

Active Issue Alert – Blackbaud ID – Multiple Products - #000085934

Resolved - We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.
Nov 11, 08:26 EST

Investigating - We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
Nov 11, 08:08 EST

Nov 9, 2019

Maintenance Overage 19102509104418 - Luminate CRM

Resolved - This incident has been resolved.
Nov 9, 11:19 EST

Identified - Maintenance ID 19102509104418 - The maintenance that was scheduled to complete on 11/09/2019 at 9:00:00 AM has been extended to 11:00:00 AM.
This maintenance is necessary to perform updates in our environment.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Nov 9, 08:45 EST

Nov 8, 2019

Active Issue Alert – Financial Edge NXT- #000085717

Resolved - This incident has been resolved.
Nov 8, 13:32 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 8, 13:12 EST

Active Issue Alert – Financial Edge NXT - #000085662

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 8, 12:24 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 8, 11:35 EST

Active Issue Alert – Financial Edge NXT #000085624

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 8, 10:46 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 8, 10:21 EST

Active Issue Alert – Altru - #000084812

Resolved - An issue impacting some of our customers when attempting to access the Altru landing page is now resolved and services have been restored. Altru instances can now be reached from both the main landing page as well as Blackbaud.com. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 8, 03:00 EST

Update - We have identified a performance issue within our Altru landing page that we’re actively resolving, in the meantime please access your Altru instance through blackbaud.com to not experience any performance degradation.
Nov 7, 14:39 EST

Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 7, 13:05 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 7, 12:45 EST

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 7, 11:17 EST

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 7, 10:23 EST

Nov 7, 2019

Active Issue Alert – Raiser's Edge NXT - #000085080

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 7, 06:40 EST

Investigating - As previously reported, we have identified an issue with our upstream cloud provider that is currently impacting a subset of our West Europe (S22) based customers when attempting to login or use features with the affected service. Our upstream provider has implemented a fix and we are working closely with them to restore your service as soon as possible. There are reports from a subset of customers who have reported successful login at this time, post-fix implementation, however others continue to experience issues at this time. Please continue to reference this page for updates.
Nov 7, 06:09 EST

Update - As previously reported, we have identified an issue with our upstream cloud provider that is currently impacting a subset of our West Europe (S22) based customers when attempting to login or use features with the affected service. Our upstream provider has implemented a fix and we are working closely with them to restore your service as soon as possible. Please continue to reference this page for updates.
Nov 7, 03:46 EST

Identified - As previously reported, we have identified an issue with our upstream cloud provider that is currently impacting a subset of our West Europe (S22) based customers when attempting to login or use features with the affected service. Our upstream provider has implemented a fix and we are working closely with them to restore your service as soon as possible. Please continue to reference this page for updates.
Nov 7, 02:47 EST

Update - As previously reported, we have identified an issue with our upstream cloud provider that is currently impacting a subset of our West Europe (S22) based customers when attempting to login or use features with the affected service. Our engineers are working alongside our provider to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 7, 00:38 EST

Update - We have identified an issue with our upstream cloud provider that is currently impacting a subset of our West Europe (S22) based customers when attempting to login or use features with the affected service. Our engineers are working alongside our provider to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 6, 23:11 EST

Investigating - We have identified an issue impacting a subset of our EU based customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 6, 22:39 EST

Nov 5, 2019

Active Issue Alert – Researchpoint - #000084500

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 5, 17:33 EST

Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 5, 16:37 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 5, 12:37 EST

Active Issue Alert – Etapestry, Raiser's Edge, Financial Edge, Altru, BBNC - #000084321

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 5, 10:54 EST

Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 5, 10:06 EST

Update - We are continuing to investigate this issue.
Nov 5, 10:05 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 5, 06:33 EST

Active Issue Alert – Blackbaud ID – BBNetcommunity, Raiser's Edge - #000084310

Resolved - This incident has been resolved.
Nov 5, 08:14 EST

Update - We are continuing to investigate this issue.
Nov 5, 06:46 EST

Update - We are continuing to investigate this issue.
Nov 5, 06:30 EST

Update - We are continuing to investigate this issue.
Nov 5, 05:42 EST

Investigating - We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
Nov 5, 04:44 EST

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

Maintenance Overage 04336 - Luminate CRM

Resolved - This extended maintenance is now complete. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 2, 04:17 EDT

Identified - Maintenance ID 19101411491439 - The maintenance that was scheduled to complete on 11/2/2019 at 2:00:00 AM has been extended to 4:00:00 AM.
This maintenance is necessary to perform updates in our environment.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Nov 2, 02:44 EDT

Nov 1, 2019

Resolved Issue Alert – Online Express - #000083520

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 1, 07:34 EDT

Maintenance Overage 74946 - Blackbaud NetCommunity

Resolved - This extended maintenance is now complete. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 1, 01:52 EDT

Identified - Maintenance ID 74946 - The maintenance that was scheduled to complete on 10/31/2019 at 12:00:00 AM has been extended to 2:00:00 AM.
This maintenance is necessary to migrate a subset of Blackbaud NetCommunity sites.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Nov 1, 00:42 EDT

Oct 31, 2019

Resolved Issue Alert – Blackbaud Award Management - #000083319

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 31, 12:55 EDT

Active Issue Alert – Luminate Online - #000083137

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 31, 00:39 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 31, 00:08 EDT

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