Partially Degraded Service

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Operational
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Degraded Performance
Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ ? Operational
Blackbaud Website Package ? Operational
Direct Marketing™ Operational
DonorCentrics Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) ? Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Degraded Performance
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® NPOconnect® Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 22, 2025

No incidents reported today.

May 21, 2025
Active Issue Alert – Multiple Blackbaud Products - 000608205
Resolved - We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.
May 21, 11:02 EDT
Update - We have observed decreasing latency and improved performance following another configuration change. We are continuing to monitor system performance. The next update will be 11:00 AM ET.
May 21, 09:05 EDT
Update - We have observed decreasing latency and improved performance following another configuration change. We are continuing to monitor system performance. The next update will be 10:00 AM ET on 5/21/2025.
May 20, 13:12 EDT
Update - We have observed decreasing latency and improved performance following another configuration change. We are continuing to monitor system performance. Please continue to check this page for updates.
May 20, 11:57 EDT
Monitoring - A subset of users are experiencing latency or errors when logging in with BBID. We’ve made a configuration change based on our initial findings and are continuing to investigate. Please continue to check this page for updates.
May 20, 11:44 EDT
Update - A subset of users are experiencing latency or errors when logging in with BBID. We’ve made a configuration change based on our initial findings and are continuing to investigate. Please continue to check this page for updates.
May 20, 11:11 EDT
Update - A subset of users are experiencing latency or errors when logging in with BBID. We’ve made a configuration change based on our initial findings and are continuing to investigate. Please continue to check this page for updates.
May 20, 10:24 EDT
Update - We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
May 20, 10:21 EDT
Update - We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
May 20, 10:07 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 20, 09:57 EDT
May 20, 2025
Active Issue Alert – Blackbaud Luminate Online® - #000608249
Resolved - This incident has been resolved.
May 20, 11:37 EDT
Update - We have identified an issue causing latency or timeouts for admins when attempting to navigate and some users when attempting to donate. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 20, 11:12 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 20, 11:05 EDT
Active Issue Alert – Blackbaud Tuition Management - 000608256
Resolved - This incident has been resolved.
May 20, 11:35 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 20, 11:11 EDT
Active Issue Alert – JustGiving® from Blackbaud® - #000608219
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 20, 10:31 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 20, 10:20 EDT
May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025
Active Issue Alert – Payment Services - #000607676
Resolved - This incident has been resolved.
May 16, 14:19 EDT
Monitoring - We are aware of an issue reported by Apple impacting some transactions where the option to pay with Apple Pay is not available.

This issue is being monitored by Blackbaud.
May 16, 13:42 EDT
May 15, 2025
Active Issue Alert – Raiser's Edge NXT / Financial Edge NXT #000607203
Resolved - This incident has been resolved.
May 15, 04:33 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 02:22 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
May 15, 01:57 EDT
Investigating - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 15, 01:21 EDT
May 14, 2025
Active Issue Alert – Luminate Online - 000607196
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 14, 21:28 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 14, 20:40 EDT
May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
Active Issue Alert – Luminate Online - #000606231
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 9, 18:35 EDT
Investigating - We have identified an issue impacting a subset of donors who may experience an intermittent spinning circle when attempting to submit a donation through embedded Checkout. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 9, 18:13 EDT
May 8, 2025

No incidents reported.

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