All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Operational
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ ? Operational
Blackbaud Website Package ? Operational
Direct Marketing™ Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) ? Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® NPOconnect® Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 5, 2024
Resolved - This incident has been resolved.
Dec 5, 02:00 EST
Identified - Maintenance ID CHG0062213 - The maintenance that was scheduled to complete on 11pm at 12 am est has been extended to [X New End 1am est.
Please refer to this page for updates on the completion or additional extensions of the maintenance.

Dec 4, 22:50 EST
Dec 4, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 4, 16:15 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 4, 16:01 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 4, 13:41 EST
Update - A subset of users are experiencing errors when processing credit card or debit payments. Our engineers continue diagnosing the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 4, 13:21 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 4, 12:53 EST
Dec 3, 2024
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 3, 19:17 EST
Update - Queued email jobs in Luminate Online and Raiser's Edge NXT are caught up and emails are now sending as expected. A small subset of campaigns in Luminate Online ONLY are experiencing delays in email analytics. We are looking into the cause for this delay. Please continue to monitor this page for updates.
Dec 3, 18:26 EST
Investigating - While engineers have confirmed that queued email jobs in Luminate Online and Raiser's Edge NXT are caught up and emails are sending as expected, a subset of campaigns in Luminate Online ONLY could experience delays in email analytics. We are looking into the cause for this delay. Please continue to monitor this page for updates.
Dec 3, 17:10 EST
Monitoring - Engineers have confirmed that queued email jobs are caught up and emails are sending as expected. We continue to monitor for any changes and will update this page accordingly.
Dec 3, 15:56 EST
Update - We are currently seeing delays of about 45-60 minutes for some email campaigns. A smaller number of campaigns may experience delays longer than 60 minutes. While there may be a delay in receiving analytics, email is queuing and sending, but could be delayed as the backlog is processed. Transactional email (e.g. receipts immediately after donating) remains unaffected. Please continue to reference this page for updates.
Dec 3, 14:40 EST
Update - We continue to see a roughly 45-60 minute delay in sending some email campaigns. While there may be a delay in receiving analytics, email is queuing and sending, but could be delayed as the backlog is processed. Transactional email (e.g. receipts immediately after donating) remains unaffected. Please continue to reference this page for updates.
Dec 3, 13:42 EST
Update - We continue to see a roughly 45-60 minute delay in sending some email campaigns. While there may be a delay in receiving analytics, email is queuing and sending, but could be delayed as the backlog is processed. Transactional email (e.g. receipts immediately after donating) remains unaffected. Please continue to reference this page for updates.
Dec 3, 12:18 EST
Update - We continue to see a roughly 45-60 minute delay in sending some email campaigns. Email is queueing and will send as we work through the backlog. Transactional email (e.g. receipts immediately after donating) remains unaffected. Engineers are working on reducing the backlog. Please continue to reference this page for updates.
Dec 3, 10:43 EST
Update - Our engineers are seeing a 45-60 minute delay in sending email campaigns for a subset of customers. We are seeing the queues catch up and this delay is decreasing. Email is queueing up and will send as we work through the backlog. Our engineers are working quickly to diagnose the issue. Transactional email (e.g. receipts immediately after donating) are not delayed. Please continue to reference this page for updates.
Dec 3, 09:32 EST
Update - Our engineers have identified an issue causing a delay in sending email campaigns for a subset of customers. Email is queueing up and will send as we work through the backlog. Our engineers are working quickly to diagnose the issue. Please continue to reference this page for updates.
Dec 3, 09:13 EST
Investigating - Our engineers have identified an issue causing a delay in sending email campaigns for a subset of customers. Email is queueing up and will send as we work through the backlog. Our engineers are working quickly to diagnose the issue. Please continue to reference this page for updates.
Dec 3, 09:06 EST
Dec 2, 2024
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 2, 17:36 EST
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 2, 16:54 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 2, 16:22 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 2, 16:02 EST
Update - We have identified an issue impacting some of our customers causing errors such as 'Not Processed' when submitting batches larger than 25 records. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 2, 15:43 EST
Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 2, 15:34 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 2, 14:53 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 2, 09:11 EST
Identified - A subset of customer sites are experiencing slow page loads for both admin and end users. Our engineers have diagnosed the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 2, 07:14 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 2, 05:30 EST
Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 29, 17:05 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 29, 15:57 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 29, 15:37 EST
Nov 28, 2024
Resolved - This incident has been resolved.
Nov 28, 04:27 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 04:20 EST
Identified - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Nov 28, 04:20 EST
Nov 27, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 27, 15:30 EST
Identified - We have identified an issue impacting some of our customers when attempting use SMTP email services. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 27, 15:16 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting use SMTP email services features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 27, 14:57 EST
Nov 26, 2024
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 26, 11:33 EST
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues when provisioning new users in BBMS. Our engineers continue diagnosing the event and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 26, 10:43 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues when provisioning new users in BBMS. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 26, 09:29 EST
Nov 25, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 25, 13:10 EST
Nov 24, 2024

No incidents reported.

Nov 23, 2024
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 23, 16:03 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 23, 15:54 EST
Nov 22, 2024
Resolved - This incident has been resolved.
Nov 22, 17:30 EST
Update - WealthPoint screenings are not processing for a subset of customers and are instead stuck in a pending status. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 22, 16:21 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 22, 16:06 EST
Nov 21, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 21, 17:27 EST
Identified - We have identified an issue impacting some of our customers causing errors when attempting to login or use features in your DEV or ITC environment. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 21, 17:23 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 21, 17:19 EST
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 21, 14:21 EST
Update - We continue to see improved performance for the majority of data functions, though some isolated errors are still occurring and some loads are taking longer than normal. We continue monitoring overall system performance while investigating the remaining errors. Please continue to reference this page for updates. The next update will be made today by 2:00 PM EST.
Nov 21, 09:49 EST
Monitoring - We are beginning to see recovery of data performance within the solution. Our engineers will continue to monitor the recovery of data functions overnight. Please continue to reference this page for updates. The next update will be made tomorrow by 10:00 AM EST.
Nov 20, 13:25 EST
Update - We have identified an issue impacting some of our customers where data may not be available in various areas of the solution. Our engineers continue diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update will be made by 2:00 PM EST.
Nov 20, 11:40 EST
Investigating - We have identified an issue impacting some of our customers where data may not be available in various areas of the solution. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 20, 08:38 EST
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 21, 11:18 EST
Update - A small subset of users may experience slowness using or navigating the solution. Our engineers are investigating the issue and restoring service for impacted users. Please continue to reference this page for updates.
Nov 21, 11:01 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 21, 10:37 EST