Active Issue Alert – Blackbaud University - #000683956
Investigating - We are aware of an issue impacting a subset of customers when attempting to access Blackbaud University at LEARN.BLACKBAUD.COM ; Our engineers are investigating this issue and next update will be tomorrow by 5PM ET.
Jul 16, 2026 - 17:33 EDT

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Degraded Performance
Blackbaud.com Degraded Performance
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Operational
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
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Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal™ Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ Operational
Blackbaud Website Package Operational
Blackbaud Direct Marketing™ Operational
donorCentrics® Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® Blackbaud Verified Network Operational
YourCause® Impact Edge Operational
DonorCentral® NXT Operational
Online Giving Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 17, 2026

No incidents reported today.

Jul 16, 2026
Active Issue Alert – Multiple Products - 000683812
Resolved - This incident has been resolved.
Jul 16, 15:08 EDT
Monitoring - We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.
Jul 16, 11:25 EDT
Investigating - We are aware that the affected products are not displaying an updated status for some general purpose emails sent between last night, July 15th at 10:10 PM ET and today, July 16th at 9:55 AM ET. These emails delivered normally but the status does not indicate this in the product at this time. Only customers in the US were impacted.

New emails sent after 9:55 AM ET this morning are not affected. We are investigating the cause of the issue and a solution to update the status of the affected emails to correctly reflect that they were sent.

No action is needed at this time. These emails do not need to be re-sent. As significant updates become available, we will post again.
Jul 16, 11:25 EDT
Jul 15, 2026
Active Issue Alert – Raisers Edge NXT - #000683576
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 15, 12:21 EDT
Investigating - We have identified an issue impacting some of our customers causing them to receive exceptions in Web view batches. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 15, 11:28 EDT
Jul 14, 2026
Active Issue Alert – Raiser's Edge NXT, Financial Edge NXT - #000683444
Resolved - This incident has been resolved.
Jul 14, 17:49 EDT
Update - We have identified an issue impacting some of our customers causing users to be unable to launch database view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 14, 16:16 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 14, 16:14 EDT
Active Issue Alert – Payment Services, Luminate Online, Raiser's Edge NXT - 000683293
Resolved - An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 14, 09:38 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 14, 00:38 EDT
Investigating - The issue identified sporadically impacted a subset of users on Safari version 25.6.2. We have applied a fix to resolve the issue and will continue to monitor.
Jul 13, 21:44 EDT
Jul 13, 2026
Active Issue Alert – JustGiving - 000683282
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 13, 18:55 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 13, 18:28 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 13, 17:53 EDT
Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026
Active Issue Alert – Altru - 000682606
Resolved - This incident has been resolved.
Jul 9, 12:07 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 18:52 EDT
Update - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 8, 17:34 EDT
Investigating - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 8, 16:33 EDT
Jul 8, 2026
Active Issue Alert – Payment Services - 000682599
Resolved - An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 8, 19:41 EDT
Update - We are aware that a subset of our Payment Services customers are experiencing an issue when processing transactions through PayPal. The issue is affecting PayPal processing in the United States for credit card processing. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 8, 17:32 EDT
Update - We are aware that a subset of our Payment Services customers are experiencing an issue when processing transactions through PayPal. The issue is affecting PayPal processing in the United States for credit card processing. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 8, 16:51 EDT
Investigating - We are aware that subset of our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 8, 16:29 EDT
Active Issue Alert – Blackbaud Raiser's Edge NXT® - #000682463
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 8, 10:49 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when creating or sending receipts within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 8, 10:42 EDT
Active Issue Alert – Luminate Online - #000682409
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 8, 10:48 EDT
Update - We have identified an issue impacting some of our customers working in LOT/DEV sites. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 8, 10:34 EDT
Update - We have identified an issue impacting some of our customers working in LOT/DEV sites. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 8, 09:42 EDT
Update - We have identified an issue impacting some of our customers working in LOT/DEV sites. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 8, 09:15 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 8, 09:04 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 8, 03:21 EDT
Active Issue Alert – Luminate Online - 000682407
Resolved - This incident has been resolved.
Jul 8, 00:02 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 7, 22:18 EDT
Jul 7, 2026
Jul 6, 2026
Active Issue Alert – Blackbaud Financial Edge NXT - 000682169
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 6, 17:13 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 6, 17:04 EDT
Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

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