All Systems Operational

About This Site

Welcome to the status page for Blackbaud Unplanned Events. Issues impacting our products and services are tracked here. Monitor this page if you are experiencing an issue and stay updated on the resolution.

We continue to make improvements as we centralize resources and improve your experience! Let us know what you think! Email us at statuspage.feedback@blackbaud.com

Planned maintenance details are listed here: http://maintenance.blackbaud.com

Altru   Operational
Blackbaud Analytics   Operational
Blackbaud Checkout   ? Operational
Blackbaud CRM   Operational
Blackbaud Internet Solutions   Operational
Blackbaud Merchant Services   Operational
Blackbaud NetCommunity   Operational
Blackbaud Payment Service   Operational
Direct Marketing   Operational
Education Edge Operational
Education Edge   Operational
Faculty Access for the Web   Operational
Email Services   Operational
eTapestry   Operational
Financial Edge   Operational
Financial Edge NXT   Operational
Luminate Operational
Luminate Beta   Operational
Luminate CMS   Operational
Luminate Integration   Operational
Luminate Online   Operational
Luminate WebServices   Operational
Luminate CRM   Operational
Online Express Operational
Online Express   Operational
Givalanche   Operational
Raiser's Edge   Operational
Raiser's Edge NXT   Operational
ResearchPoint   Operational
Sphere   Operational
Team Approach   Operational
WealthPoint   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 20, 2018

No incidents reported today.

Feb 19, 2018

No incidents reported.

Feb 18, 2018
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 18, 10:58 EST
Identified - We have identified an issue affecting communication between Luminate CRM and Luminate Online.  Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates. Next update in 1 hour.
Feb 18, 10:54 EST
Investigating - As reported we have identified an issue affecting communication between Luminate CRM and Luminate Online. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Feb 18, 10:16 EST
Identified - We have identified an issue affecting communication between Luminate CRM and Luminate Online. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Feb 18, 09:52 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 18, 09:31 EST
Feb 17, 2018

No incidents reported.

Feb 16, 2018
Resolved - We are aware that some of our Merchant Services customers may have experience brief latency. We implemented a fix that may have, for a small subset of customers, resulted in up to 6-7 seconds of interrupted services. This issue is now resolved. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 16, 15:58 EST
Investigating - We are aware that some of our Merchant Services customers may experience a moment of brief latency. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 16, 15:26 EST
Resolved - We are aware that some of our Merchant Services customers may be experiencing a brief period of latency. This issue has been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 16, 11:36 EST
Investigating - We are aware that some of our Merchant Services customers may be experiencing a brief period of latency. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 16, 11:23 EST
Feb 15, 2018

No incidents reported.

Feb 14, 2018
Resolved - An issue impacting some of our customers using Web View causing, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 14, 19:57 EST
Identified - As reported we have identified an issue impacting some of our customers using Web View. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Next update in 2 hrs unless there are any changes to the status.
Feb 14, 18:42 EST
Investigating - As reported we have identified an issue impacting some of our customers using Web View. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Feb 14, 17:50 EST
Identified - We have identified an issue impacting some of our customers using Web View. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Feb 14, 17:23 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 14, 17:11 EST
Feb 13, 2018
Resolved - An issue impacting a very small subset of our Payment Services customers are experiencing issues with connectivity or processing batches is now resolved. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 13, 18:14 EST
Identified - We are aware that a very small subset of our Payment Services customers are experiencing issues with connectivity or processing batches. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 13, 17:45 EST
Investigating - We are aware that a small subset of our Payment Services customers are experiencing an issue when processing transactions. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 13, 17:34 EST
Resolved - An issue impacting some of our Blackbaud CRM, Blackbaud NetCommunity, and Raiser's Edge customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 13, 17:36 EST
Investigating - We are currently investigating this issue.
Feb 13, 17:34 EST
Update - We previously notified you of an issue impacting a subset of some of our Blackbaud CRM, Blackbaud NetCommunity, and Raiser's Edge. We have isolated the impact of this particular event to customers in the European region. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Feb 13, 17:03 EST
Identified - We have identified an issue impacting a subset of some of our Blackbaud CRM, Blackbaud NetCommunity, and Raiser's Edge customers causing errors when attempting to access their sites. Our engineers are currently engaged in troubleshooting with our vendor to resolve this issue. Please continue to reference this page for updates. Next update in 30 minutes.
Feb 13, 16:39 EST
Update - We have identified an issue impacting some of our Blackbaud CRM, Blackbaud NetCommunity, and Raiser's Edge customers hosted in the Europe Datacenter. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Feb 13, 16:18 EST
Investigating - We have identified an issue impacting some of our Blackbaud CRM, Blackbaud NetCommunity, and Raiser's Edge customers hosted in the Europe Datacenter causing errors when attempting to access their sites. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 13, 15:46 EST
Resolved - An issue impacting some of our Blackbaud NetCommunity customers hosted in the Europe Datacenter causing errors when attempting to access their sites is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 13, 12:25 EST
Investigating - We have identified an issue impacting some of our Blackbaud NetCommunity customers hosted in the Europe Datacenter causing errors when attempting to access their sites. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 13, 12:08 EST
Feb 12, 2018
Resolved - An issue impacting some of our Blackbaud CRM and Blackbaud NetCommunity customers are having issues accessing Payment Services is now resolved. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 12, 20:20 EST
Update - As reported, we are aware that a small subset of our Blackbaud CRM and Blackbaud NetCommunity customers are having issues accessing Payment Services. Our engineers have successfully diagnosed the issue, and are continuing to address it now. Please continue to reference this page for updates. We will provide additional updates in 1 hour.
Feb 12, 19:10 EST
Update - As reported, we are aware that a small subset of our Blackbaud CRM and Blackbaud NetCommunity customers are having issues accessing Payment Services. Our engineers have successfully diagnosed the issue, and are continuing to address it now. Please continue to reference this page for updates.
Feb 12, 18:41 EST
Identified - We are aware that a small subset of our Blackbaud CRM and Blackbaud NetCommunity customers are having issues accessing Payment Services. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Feb 12, 17:55 EST
Investigating - We are aware that a small subset of our Blackbaud CRM customers are having issues accessing Payment Services. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 12, 17:44 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 12, 12:48 EST
Update - As reported, our engineers implemented a set of repairs for the issue causing errors when attempting to synchronize data between Raiser's Edge and Luminate Online, but are addressing additional minor anomalies detected during troubleshooting. Please note crucial integration features are functioning correctly. We are closely monitoring services and will provide another update by Monday 2/12 at 1:00 PM ET or when one becomes available.
Feb 12, 08:11 EST
Update - Our engineers implemented a set of repairs for the issue causing errors when attempting to synchronize data between Raiser's Edge and Luminate Online, but are addressing additional minor anomalies detected during troubleshooting. Please note crucial integration features are functioning correctly. We are closely monitoring services and will provide another update by Sunday 2/11 at 10:00 PM ET or when one becomes available.
Feb 11, 09:28 EST
Update - Our engineers implemented a set of repairs for the issue causing errors when attempting to synchronize data between Raiser's Edge and Luminate Online, but are addressing additional minor anomalies detected during troubleshooting. Please note crucial integration features are functioning correctly. We are closely monitoring services and will provide another update by Sunday 2/11 at 9:00 AM ET or when one becomes available.
Feb 10, 21:58 EST
Update - Our engineers implemented a set of repairs for the issue causing errors when attempting to synchronize data between Raiser's Edge and Luminate Online, but are addressing additional minor anomalies detected during troubleshooting. Please note crucial integration features are functioning correctly. We are closely monitoring services and will provide another update by Saturday 2/10 at 10:00 PM ET or when one becomes available.
Feb 10, 13:56 EST
Update - Our engineers implemented a set of repairs for the issue causing errors when attempting to synchronize data between Raiser's Edge and Luminate Online, but are addressing additional minor anomalies detected during troubleshooting. Please note crucial integration features are functioning correctly. We are closely monitoring services and will provide another update by Saturday 2/10 at 1:00 PM ET or when one becomes available.
Feb 10, 10:15 EST
Update - Our engineers implemented a set of repairs for the issue causing errors when attempting to synchronize data between Raiser's Edge and Luminate Online, but are addressing additional minor anomalies detected during troubleshooting. Please note crucial integration features are functioning correctly. We are closely monitoring services and will provide another update by Saturday 2/10 at 1:00 PM ET or when one becomes available.
Feb 9, 17:31 EST
Update - As reported, our engineers implemented a set of repairs for the issue causing errors when attempting to synchronize data between Raiser's Edge and Luminate Online, but are continuing to address additional minor anomalies detected during troubleshooting. Please note crucial integration features are functioning correctly. We are closely monitoring services and will provide another update in four hours or when one becomes available.
Feb 9, 15:10 EST
Monitoring - Our engineers implemented a set of repairs for the issue causing errors when attempting to synchronize data between Raiser's Edge and Luminate Online, but are addressing additional minor anomalies detected during troubleshooting. Please note crucial integration features are functioning correctly. We are closely monitoring services and will provide another update by 3:00 PM ET or when one becomes available.
Feb 9, 12:42 EST
Update - Our engineers continue efforts to implement a repair for the issue causing errors when attempting to synchronize data between Raiser's Edge and Luminate Online. A new update will be provided in 1 hour or if the status changes. Please continue to reference this page for updates.
Feb 9, 11:59 EST
Update - Our engineers continue efforts to implement a repair for the issue causing errors when attempting to synchronize data between Raiser's Edge and Luminate Online. A new update will be provided in one hour or if the status changes. Please continue to reference this page for updates.
Feb 9, 11:00 EST
Update - Our engineers are still working diligently towards resolving the issue impacting a small subset of our customers causing errors when attempting to synchronize data between Raiser's Edge and Luminate Online. A new update will be provided in one hour or if the status changes. Please continue to reference this page for updates.
Feb 9, 09:54 EST
Update - Our engineers continue to work towards resolving the issue impacting a small subset of our customers causing errors when attempting to synchronize data between Raiser's Edge and Luminate Online. We hope to have your full service restored as quickly as possible. A new update will be provided in one hour or if the status changes. Please continue to reference this page for updates.
Feb 9, 08:54 EST
Update - Our engineers have successfully diagnosed the issue impacting a small subset of our customers causing errors when attempting to synchronize data between Raiser's Edge and Luminate Online and are working to address it for you. Note this still does not impact other functions of each application. We hope to have your full service restored as quickly as possible. A new update will be provided in one hour or if the status changes. Please continue to reference this page for updates.
Feb 9, 07:43 EST
Identified - We have identified an issue impacting a small subset of our customers causing errors when attempting to sync data between Raiser's Edge and Luminate Online. Note that this does not impact other functions of the application. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Next update will be provided in 1 hour or if status changes. Please continue to reference this page for updates.
Feb 9, 06:13 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 9, 05:57 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 12, 12:25 EST
Update - Earlier we reported an issue impacting a small subset of our customers causing errors when attempting to log in or use features within the Research Point service. Our engineers have successfully diagnosed the issue, and are applying a fix to correct the issue. The estimated time for repair is 30 minutes. Please continue to reference this page for updates.
Feb 12, 11:40 EST
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Feb 12, 11:05 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the Research Point service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 12, 10:35 EST
Resolved - We have implemented a fix and have confirmed services have been restored to all affected customers. We are closely monitoring the affected service over the next 24 hours. Please continue to reference this page for the most recent status
Feb 12, 01:39 EST
Update - We have implemented a fix and have confirmed services have been restored to most affected customers. A small set of customers may still be experiencing issues. We are closely monitoring the affected service over the next 24 hours. Please continue to reference this page for the most recent status
Feb 12, 00:52 EST
Monitoring - We have implemented a fix and have confirmed services have been restored to all affected customers for over 1 hour. We are continuing to take preventative steps to ensure this does not reoccur. We are closely monitoring the affected service over the next 24 hours. Please continue to reference this page for the most recent status.
Feb 11, 23:40 EST
Update - Our engineers have implemented a solution that has resolved the payments issue for the majority of all payment services customers. However, there are still a few services that a small subset of some customers may not yet be able to access. We are working diligently to resolve this issue for you and expect a full restore of services for all customers soon. Customers that are continuing to receive errors and use use Internet Protocol (IP) address-based firewall rules may need to update whitelisting. Information on whitelisting can be found at https://maintenance.blackbaud.com/incidents/q6n995g1nkwk and https://kb.blackbaud.com/articles/Article/50865. Please continue to reference this page for the most recent status. Next update in 1 hour.
Feb 11, 22:01 EST
Update - Engineers are still working diligently to track down and apply fixes to the remaining affected services. We are very close to full service restoration at this time, and the affected customers are a very small subset. Most customers should be able to process payments and use all features and services of their hosted applications. We will continue to provide frequent updates, and will notify you as soon as we have confirmation of a full restore of services. Next update in 1 hour. Please continue to reference this page for the most recent status.
Feb 11, 21:13 EST
Update - Engineers are still working diligently to track down and apply fixes to the remaining affected services. We are very close to full service restoration at this time. We will continue to provide frequent updates, and will notify you as soon as we have confirmation of a full restore of services. Next update in 1 hour. Please continue to reference this page for the most recent status.
Feb 11, 20:12 EST
Update - Engineers successfully diagnosed the issue and are currently working to to apply the final fixes for the remaining affected services. We are very close to full service restoration at this time . Currently, we still expect it to take less than an hour for services to fully restore. We will continue to provide frequent updates, and will notify you as soon as we have confirmation of a full restore of services Please continue to reference this page for the most recent status.
Feb 11, 19:19 EST
Update - Our Engineers have successfully completed testing of a potential fix to the remaining affected services. We are now seeing payments process for some of the remaining affected services. Our Engineers are in the process of deploying this fix across the remaining affected environment and expect it to take up to another hour for services to fully restore. We will continue to post hourly updates to this page, with more frequent updates as information is available.
Feb 11, 18:00 EST
Update - Our Engineers have successfully completed testing of a potential fix to the remaining affected services. We are now seeing payments process for some of the remaining affected services. Our Engineers are in the process of deploying this fix across the remaining affected environment and expect it to take up to another hour for services to fully restore. We will continue to post hourly updates to this page, with more frequent updates as information is available.
Feb 11, 17:17 EST
Update - In a prior update, we confirmed that our engineers successfully diagnosed the issue and were working to fully restore the remaining affected services. We have identified the root cause and are making progress towards services restoration. Currently, we still expect it to take up to 1-2 hours for services to fully restore. As it gets closer to the ETA for service restoration, we will provide additional updates. We will continue to provide hourly updates, with more frequent updates as information is available. Please continue to reference this page for the most recent status.
Feb 11, 17:00 EST
Update - In a prior update, we confirmed that our engineers successfully diagnosed the issue and were working to fully restore the remaining affected services. We have identified the root cause and are making progress towards services restoration. Currently, we still expect it to take up to 1-2 hours for services to fully restore. As it gets closer to the ETA for service restoration, we will provide additional updates. We will continue to provide hourly updates, with more frequent updates as information is available. Please continue to reference this page for the most recent status.
Feb 11, 16:12 EST
Update - In our last update to the ongoing service impact to some of our customers using Blackbaud Payment Services, Merchant Services or Checkout, we confirmed that we have fully restored services to a portion of the affected services and were actively working on the fix to the remaining degraded services. We are currently implementing the fix to the remaining degraded services, and it is expected to take up to 2 hours to fully restore services. Our Engineers continue to to work to have your full service restored as quickly as possible. We will provide the next update in 1 hour. Please continue to reference this page for updates.
Feb 11, 16:00 EST
Update - In our last update to the ongoing service impact to some of our customers using Blackbaud Payment Services, Merchant Services or Checkout, we confirmed that we have fully restored services to a portion of the affected services and were actively working on the fix to the remaining degraded services. We are currently implementing the fix to the remaining degraded services, and it is expected to take up to 2 hours to fully restore services. Our Engineers continue to to work to have your full service restored as quickly as possible. We will provide the next update in 1 hour. Please continue to reference this page for updates.
Feb 11, 15:01 EST
Identified - We are aware that some of our Payment Services, Merchant Services or Checkout customers are experiencing an issue when processing transactions. Our engineers have successfully diagnosed the issue and we have the appropriate engineers available to address it for you. We have successfully restored services to a portion of the affected services, and are actively working on the fix to the remaining degraded services. We will continue working to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Feb 11, 14:14 EST
Update - We have identified an issue impacting some of our customers. For all products that use Blackbaud Payment Services, Blackbaud Merchant Services or Blackbaud Checkout, intermittent errors are presenting when attempting to receive or process donations. Our Engineers have isolated the potential reason for outage and are working to fully restore services as quickly as possible. Please continue to reference this page for updates.
Feb 11, 13:47 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Feb 11, 12:30 EST
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Feb 11, 11:59 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Feb 11, 11:28 EST
Feb 9, 2018
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 9, 15:16 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Feb 9, 14:55 EST
Feb 8, 2018
Resolved - An issue impacting some of our Raiser's Edge NXT and Financial Edge NXT customers causing errors when access the Database View is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 8, 10:07 EST
Identified - Our engineers have successfully diagnosed the issue impacting some of our Raiser's Edge NXT and Financial Edge NXT customers causing errors when access the Database View, and we are working to address it now. Please continue to reference this page for updates.
Feb 8, 09:57 EST
Investigating - We have identified an issue impacting some of our Raiser's Edge NXT and Financial Edge NXT customers causing errors when access the Database View. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 8, 09:43 EST
Feb 7, 2018
Resolved - We have resolved the issue impacting a small subset of our customers causing errors when attempting to sync data between Raiser's Edge and Luminate Online. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 7, 17:49 EST
Update - We have resolved the issue impacting a small subset of our customers causing errors when attempting to sync data between Raiser's Edge and Luminate Online.
Feb 7, 17:44 EST
Update - We have identified an issue impacting a small subset of our customers causing errors when attempting to sync data between Raiser's Edge and Luminate Online. Note that this does not impact other functions of the application. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Next update will be provided in 1 hour or if status changes. Please continue to reference this page for updates.
Feb 7, 16:50 EST
Update - We have identified an issue impacting some of our customers causing errors when attempting to sync data between Raiser's Edge and Luminate Online. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 7, 16:11 EST
Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 7, 15:41 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 7, 15:26 EST
Feb 6, 2018
Resolved - An issue impacting some of our FA Web customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 6, 14:41 EST
Update - Our engineers are still working to repair the issue impacting some of our FA Web customers causing errors or other service issues when utilizing NetSolutions to send e-mail. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Feb 6, 13:29 EST
Identified - We are aware of the issue impacting some of our FA Web customers causing errors or other service issues when utilizing NetSolutions to send e-mail. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Feb 6, 12:55 EST
Investigating - We have identified an issue impacting some of our FA Web customers causing errors or other service issues when utilizing NetSolutions to send e-mail. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 6, 12:39 EST
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 6, 01:04 EST
Update - We continue to investigate an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. For most affected services, the service is intermittently unavailable, where either the site or database is sometimes unavailable. We will provide an update in 2 hours or if a change in status occurs. Please continue to reference this page for updates.
Feb 6, 00:08 EST
Update - We continue to investigate an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. For most affected services, the service is intermittently unavailable, where either the site or database is sometimes unavailable. The impact to Altru customers has been reduced to degraded service at this time. We will provide an update in 1 hour or if a change in status occurs. Please continue to reference this page for updates.
Feb 5, 23:06 EST
Update - As reported, we continue to investigate an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. For most affected services, the service is intermittently unavailable, where either the site or database is sometimes unavailable. Some Altru customers are reporting more significant degraded service, specifically with errors when attempting to use the service. We will provide an update in 1 hour or if a change in status occurs. Please continue to reference this page for updates.
Feb 5, 22:11 EST
Update - We continue to investigate an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. For most affected services, the service is intermittently unavailable, where either the site or database is sometimes unavailable. Some Altru customers are reporting more significant degraded service, specifically with errors when attempting to use the service. Please continue to reference this page for updates.
Feb 5, 21:35 EST
Update - As reported, we have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. For most affected services, the service is intermittently unavailable, where either the site or database is sometimes unavailable. Some Altru customers are reporting more significant degraded service, specifically with errors when attempting to use the service. Please continue to reference this page for updates.
Feb 5, 20:52 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. For most affected services, the service is intermittently unavailable, where either the site or database is sometimes unavailable. Some Altru customers are reporting more significant degraded service, specifically with errors when attempting to use the service. Please continue to reference this page for updates.
Feb 5, 20:18 EST
Update - We have identified an issue impacting some of our customers in which they are experiencing intermittent connectivity. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Feb 5, 19:55 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 5, 19:25 EST