All Systems Operational

About This Site

Welcome to the status page for Blackbaud Unplanned Events. Issues impacting our products and services are tracked here. Monitor this page if you are experiencing an issue and stay updated on the resolution.

We continue to make improvements as we centralize resources and improve your experience! Let us know what you think! Email us at statuspage.feedback@blackbaud.com

Planned maintenance details are listed here: http://maintenance.blackbaud.com

Altru   Operational
Blackbaud Analytics   Operational
Blackbaud Checkout   ? Operational
Blackbaud CRM   Operational
Blackbaud Employee Giving   Operational
Blackbaud Employee Volunteering   Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking   Operational
Blackbaud Outcomes   Operational
Blackbaud Internet Solutions   Operational
Blackbaud Merchant Services   Operational
Blackbaud NetCommunity   Operational
Blackbaud Payment Service   Operational
Direct Marketing   Operational
DonorCentral Operational
DonorCentral   Operational
DonorCentral NXT   Operational
Education Edge Operational
Education Edge   Operational
Faculty Access for the Web   Operational
Email Services   Operational
eTapestry   Operational
Financial Edge   Operational
Financial Edge NXT   Operational
Host*Net/FIMS/IGAM   Operational
K-12 and Smart Tuition Operational
onBoard   Operational
onCampus   Operational
onMessage   Operational
onRecord   Operational
Smart Aid   Operational
Smart Tuition   Operational
Luminate Operational
Luminate Beta   Operational
Luminate CMS   Operational
Luminate Integration   Operational
Luminate Online   Operational
Luminate WebServices   Operational
Luminate CRM   Operational
Online Express Operational
Online Express   Operational
Givalanche   Operational
Raiser's Edge   Operational
Raiser's Edge NXT   Operational
ResearchPoint   Operational
Sphere   Operational
Team Approach   Operational
WealthPoint   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 20, 2018

No incidents reported today.

Aug 19, 2018

No incidents reported.

Aug 18, 2018
Resolved - We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Aug 18, 06:15 EDT
Aug 17, 2018
Resolved - An issue impacting some of our Non-Profit Central customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 17, 11:42 EDT
Update - We have identified an issue impacting some of our Nonprofit Central customers.This issue is currently not impacting reporting or transactions. Our engineers are working diligently to diagnose the cause and resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 17, 11:20 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 17, 10:51 EDT
Aug 16, 2018
Resolved - An issue impacting some of our Luminate Online Team Raiser customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 16, 14:53 EDT
Investigating - We have identified an issue impacting some of our Luminate Online Team Raiser customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 16, 14:26 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 16, 13:26 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 16, 13:14 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 16, 09:36 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 16, 09:24 EDT
Aug 15, 2018
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 15, 15:10 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 15, 14:43 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 15, 14:13 EDT
Resolved - We identified an issue where customers could not sync data from Raiser's Edge Mobile, Luminate Online, and ResearchPoint with Raiser's Edge. This did not impact other functions of the application or transactions.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.
Aug 15, 14:58 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 15, 14:17 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 15, 13:40 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 15, 10:25 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 15, 09:58 EDT
Resolved - We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Aug 15, 05:57 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. We will continue to monitor for any other issues. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 15, 00:40 EDT
Update - We are continuing to investigate this issue.
Aug 15, 00:35 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Customers may be unable to access sites or databases. Please continue to reference this page for updates.
Aug 15, 00:27 EDT
Update - We are continuing to investigate this issue.
Aug 14, 23:53 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 14, 23:53 EDT
Aug 14, 2018
Resolved - An issue impacting some of our customers is now resolved and emails are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 14, 14:46 EDT
Update - As reported, we have identified an issue impacting some of our customers causing errors when attempting to send email via Gmail, Yahoo or Hotmail. While our engineers have implemented a fix and have corrected the issue for Gmail and Hotmail customers we are still seeing small delays as Yahoo mail catches up. Please continue to reference this page for updates. Next update will be provided in 2 hours.
Aug 14, 14:29 EDT
Monitoring - We have identified an issue impacting some of our customers causing errors when attempting to send email via Gmail, Yahoo or Hotmail. Our engineers have implemented a fix and are currently monitoring for further issues. Please continue to reference this page for updates.
Aug 14, 13:46 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to send email via Gmail, Yahoo or Hotmail. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 14, 13:13 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 14, 12:45 EDT
Aug 13, 2018
Resolved - The issue impacting a small subset of our Blackbaud NetCommunity customers, causing intermittent errors when attempting to log in or use features within the affected solution has been resolved. Our engineers have performed emergency maintenance for the event and the issue has been fully resolved. As always please reference this page for any updates.
Aug 13, 15:32 EDT
Update - We have identified an issue impacting a small subset of our Blackbaud NetCommunity customers, causing intermittent errors when attempting to log in or use features within the affected solution. Customers are encouraged to test for full sign-off since issues were random. Our engineers have performed emergency maintenance for the event and continue monitoring to ensure the issue has been fully resolved. Please continue to reference this page for updates.
Aug 10, 06:04 EDT
Monitoring - We have identified an issue impacting a small subset of our Blackbaud NetCommunity customers, causing intermittent errors when attempting to log in or use features within the affected solution. Customers are encouraged to test for full sign-off since issues were random. Our engineers have performed emergency maintenance for the event and continue monitoring to ensure the issue has been fully resolved. Please continue to reference this page for updates.
Aug 8, 09:13 EDT
Resolved - The issue impacting some of our Financial Edge customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 13, 12:33 EDT
Investigating - We have identified an issue impacting a limited number of our Financial Edge customers who utilize the Web Purchasing module. Module users may experience intermittent slowness, errors or other service issues. This is not impacting other aspects of the Financial Edge application. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 13, 12:00 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 13, 10:30 EDT
Update - Our engineers are still monitoring the backlog of data which is currently being processed over the messaging bus. At this time there are only a few remaining messages en-queued. We will continue to monitor the situation to ensure the backlog is completely caught up.
Aug 10, 16:48 EDT
Monitoring - Our engineers have successfully resolved an issue impacting some of our Luminate Online Raisers Edge Integration customers causing intermittent slowness, errors or other service issues. However there is still a backlog of data which is currently being processed. We will continue to monitor the situation to ensure the backlog is completely caught up.
Aug 9, 11:49 EDT
Identified - Blackbauds team of engineers have identified an issue impacting some of our Luminate Online Raisers Edge Integration customers causing intermittent slowness, errors or other service issues. Our engineers continue working diligently to resolve it as quickly as possible for you. Next update at 12PM EST
Aug 9, 09:35 EDT
Monitoring - We have identified an issue impacting some of our Luminate Online Raisers Edge Integration customers causing intermittent slowness, errors or other service issues. Our engineers have successfully resolved the issue however there is still a backlog of data which is currently being processed. We will continue to monitor the situation to ensure the backlog is completely caught up.
Aug 8, 18:38 EDT
Update - As previously reported. our team of engineers have identified an issue impacting some of our Luminate Online Raisers Edge Integration customers causing intermittent slowness, errors or other service issues. Engineers continue working diligently to resolve it as quickly as possible for you. Next update at 8PM EST
Aug 8, 18:02 EDT
Update - Our team of engineers have identified an issue impacting some of our Luminate Online Raisers Edge Integration customers causing intermittent slowness, errors or other service issues. Engineers continue working diligently to resolve it as quickly as possible for you. Next update at 6PM EST
Aug 8, 16:15 EDT
Update - Blackbauds team of engineers have identified an issue impacting some of our Luminate Online Raisers Edge Integration customers causing intermittent slowness, errors or other service issues. Our engineers continue working diligently to resolve it as quickly as possible for you. Please continue to reference this page for update
Aug 8, 15:11 EDT
Update - Our engineers have identified an issue impacting some of our Luminate Online Raisers Edge Integration customers causing intermittent slowness, errors or other service issues. Blackbaud Engineers are still working diligently to resolve it as quickly as possible for you. Please continue to reference this page for update
Aug 8, 14:08 EDT
Identified - Blackbaud engineers have identified an issue impacting some of our Luminate Online Raisers Edge Integration customers causing intermittent slowness, errors or other service issues. Engineers continue to work to resolve the issue as quickly as possible for you. Please continue to reference this page for updates.
Aug 8, 13:34 EDT
Investigating - Blackbaud engineers have identified an issue impacting some of our Luminate Online Raisers Edge Integration customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 8, 13:01 EDT
Aug 12, 2018

No incidents reported.

Aug 11, 2018
Resolved - We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Aug 11, 19:07 EDT
Aug 10, 2018
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 10, 05:45 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 10, 05:17 EDT
Aug 9, 2018
Resolved - An issue impacting some of our Luminate Online customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 9, 16:15 EDT
Update - Our engineers have successfully diagnosed the issue and are continuing to work to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. The next status update will be provided in 1 hour.
Aug 9, 15:38 EDT
Update - As previously reported, our engineers have successfully diagnosed the issue. They are continuing to work to address it as soon as possible. Please continue to reference this page for updates
Aug 9, 15:02 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Aug 9, 14:14 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 9, 13:43 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 9, 13:16 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 9, 09:45 EDT
Monitoring - Due to a recent patch, Blackbaud engineers will perform a full refresh on the data for lists and reports in RE NXT. As a result, it is possible that over the next 48 hours some RE NXT customers may experience periods of latency when accessing lists and reports from both the web view UI as well as to calls to list and search endpoints made to SKY API.
Aug 3, 08:55 EDT
Aug 8, 2018
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 8, 22:36 EDT
Update - As previously reported, we have identified an issue impacting some of our Raiser's Edge NXT customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Aug 8, 22:10 EDT
Update - We have identified an issue impacting some of our Raiser's Edge NXT customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 8, 21:29 EDT
Investigating - We have identified an issue impacting some of our Raiser's Edge NXT customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 8, 20:54 EDT
Resolved - We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Aug 8, 18:11 EDT
Resolved - An issue impacting some of our Raiser's Edge NXT customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 8, 15:20 EDT
Investigating - We have identified an issue impacting some of our Raiser's Edge NXT customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 8, 15:07 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 8, 15:06 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are working with our vendor to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 8, 14:35 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Aug 8, 14:00 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 8, 13:31 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 8, 13:00 EDT
Aug 7, 2018
Resolved - An issue impacting some of our Luminate Online Team Raiser customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 7, 22:16 EDT
Monitoring - Our engineers have successfully diagnosed the issue and we have implemented a fix. It will take approximately 48 hours to fully propagate . We will continue to monitor the issue closely and update you once services have been fully restored. Please continue to reference this page for updates.
Aug 7, 18:31 EDT
Update - We have identified an issue impacting some of our Luminate Online Team Raiser customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates. The next status update will be provided in 1 hour.
Aug 7, 16:26 EDT
Investigating - We have identified an issue impacting some of our Luminate Online Team Raiser customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 7, 15:56 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 7, 19:21 EDT
Monitoring - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully resolved the issue however there is still a backlog of data which is currently being processed. We will continue to monitor the situation to ensure the backlog is completely caught up.
Aug 7, 14:22 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Aug 7, 13:47 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 7, 13:17 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 7, 12:39 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 7, 16:49 EDT
Update - An issue impacting some of our Raiser's Edge NXT customers hosted in the Sydney data center causing intermittent slowness, errors or other service issues is still being investigated. We have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Aug 7, 16:24 EDT
Update - We have identified an issue impacting some of our Raiser's Edge NXT customers hosted in the Sydney data center. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Aug 7, 15:25 EDT
Investigating - We have identified an issue impacting some of our Raiser's Edge NXT customers hosted in the Sydney data center that are causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 7, 14:37 EDT
Aug 6, 2018
Resolved - An issue impacting some of our Luminate Online customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 6, 20:57 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Aug 6, 20:31 EDT
Investigating - We have identified an issue impacting some of our Luminate Online customers who use the Facebook Donation service causing intermittent slowness, errors, or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 6, 19:53 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 6, 09:47 EDT
Identified - We have identified an issue impacting UK customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Aug 6, 09:16 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 6, 08:43 EDT