All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://www.blackbaud.com/support/support.aspx).

Altru   Operational
Blackbaud.com Operational
Blackbaud.com   Operational
signin.blackbaud.com   Operational
Blackbaud Analytics   Operational
Blackbaud Award Management   Operational
Blackbaud Checkout   ? Operational
Blackbaud CRM   Operational
Blackbaud Employee Giving   Operational
Blackbaud Employee Volunteering   Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking   Operational
Blackbaud Outcomes   Operational
Blackbaud Internet Solutions   Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services   Operational
Blackbaud MobilePay   Operational
Payments API (Beta)   Operational
Blackbaud NetCommunity   Operational
Blackbaud Payment Service   Operational
Blackbaud Stewardship Management   Operational
Blackbaud Website Package   ? Operational
Direct Marketing   Operational
DonorCentral Operational
DonorCentral   Operational
DonorCentral NXT   Operational
Education Edge Operational
Education Edge   Operational
Faculty Access for the Web   Operational
Email Services   Operational
eTapestry   Operational
Financial Edge   Operational
Financial Edge NXT Operational
Accounts Payable API   Operational
Financial Edge NXT   Operational
General Ledger API   Operational
Statistical Unit API (Beta)   Operational
Treasury API   Operational
Host*Net/FIMS/IGAM   Operational
K-12 Operational
onBoard   Operational
onCampus   Operational
onMessage   Operational
onRecord   Operational
Luminate Operational
Luminate Beta   Operational
Luminate CMS   Operational
Luminate Integration   Operational
Luminate Online   Operational
Luminate WebServices   Operational
Luminate CRM   Operational
OmniPoint   Operational
Online Express Operational
Online Express   Operational
Givalanche   Operational
Raiser's Edge   Operational
Raiser's Edge NXT Operational
Communication Preference API (Beta)   Operational
Constituent API   Operational
Fundraising API   Operational
Gift API   Operational
Opportunity API   Operational
Raiser's Edge NXT   Operational
ResearchPoint   Operational
Smart Tuition Operational
Smart Aid   Operational
School API (Beta)   Operational
Smart Tuition   ? Operational
Sphere   Operational
Team Approach   Operational
WealthPoint   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 16, 2018
Active Issue Alert – Donor Central NXT - #2018111602
Resolved - The issue impacting some of our Donor Central NXT customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 16, 11:56 EST
Investigating - We have identified an issue impacting some of our Donor Central NXT customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 16, 11:49 EST
Active Issue Alert – Raiser's Edge NXT - #2018111601
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 16, 10:36 EST
Investigating - We have identified an issue impacting some of our customers are experiencing Latency service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 16, 10:16 EST
Nov 15, 2018
Active Issue Alert – Raiser's Edge, Financial Edge, Education Edge - #2018111501
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 15, 10:41 EST
Identified - We have identified an issue impacting a small group of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 15, 10:09 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 15, 09:38 EST
Nov 14, 2018
Active Issue Alert – Blackbaud Merchant Services - #2018111401
Resolved - An issue impacting a small subset of our customers is now resolved and batch credit card transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 14, 14:37 EST
Monitoring - Our partners have applied a fix to issues that a small subset of Merchant Services are experiencing when processing batch transactions for credit cards. Older jobs are currently completing and we are monitoring for full completion and any new errors. Please continue to reference this page for updates.
Nov 14, 13:53 EST
Update - As reported, we are aware that a small subset of our Merchant Services customers are experiencing delays when processing batch transactions for credit cards. Our partners are actively working on the issue to ensure impact is resolved as quickly as possible. Please continue to reference this page for updates.
Nov 14, 13:24 EST
Identified - We are aware that a small subset of our Merchant Services customers are experiencing delays when processing batch transactions for credit cards. The issue has be identified with our partners and we are working with them to ensure impact is resolved as quickly as possible. Please continue to reference this page for updates.
Nov 14, 12:52 EST
Investigating - We are aware that a small subset of our Merchant Services customers are experiencing delays when processing batch transactions for credit cards. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 14, 12:40 EST
Nov 13, 2018
Resolved Issue Alert – Raiser's Edge NXT - #2018111302
Resolved - We identified an issue impacting some of our Raiser's Edge NXT customers causing errors when attempting to pull reports from the application.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Nov 13, 17:40 EST
Maintenance Overage 81667 - Multiple Products Affected - #2018111301
Resolved - Maintenance ID 81667- The maintenance that was scheduled to complete on Tuesday, November 13, 2018 at 3:00 AM AEDT is now complete. This maintenance was necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. Please refer to this page for future updates and notices regarding scheduled maintenance.
Nov 13, 13:37 EST
Identified - Maintenance ID 81667- The maintenance that was scheduled to complete on Tuesday, November 13, 2018 at 3:00 AM AEDT has been extended to 5:00 AM AEDT. This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. Please refer to this page for updates on the completion or additional extensions of the maintenance.
Nov 13, 12:02 EST
Nov 12, 2018
Active Issue Alert – Education Edge, Financial Edge and Raiser's Edge - #2018111201
Resolved - An issue impacting some of our Education Edge, Financial Edge, and Raiser's Edge customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 12, 14:34 EST
Update - Our engineers are continuing work on the underlying issue affecting Education Edge, Financial Edge, and Raiser's Edge customers. We hope to have your full service restored as quickly as possible and greatly appreciate your patience. Please continue to reference this page for updates.
Nov 12, 13:47 EST
Update - Our engineers have successfully diagnosed the issue and we have the appropriate engineers continuing to work on addressing the underlying issue for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 12, 13:16 EST
Update - Our engineers have successfully diagnosed the issue preventing logins to Education Edge, Financial Edge and Raiser's Edge services and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 12, 12:46 EST
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Nov 12, 12:16 EST
Investigating - We have identified an issue impacting some of our Education Edge, Financial Edge, and Raiser's Edge customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 12, 11:47 EST
Nov 11, 2018

No incidents reported.

Nov 10, 2018
Active Issue Alert – Education Edge, Financial Edge, and Raiser's Edge - #2018111002
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 10, 20:19 EST
Update - Our engineers are still working with the vendor to restore redundant systems. Please continue to reference this page for updates. Next update will be provided in 2 hours or when additional information is available.
Nov 10, 20:02 EST
Update - The fix put in place by our Engineering team is stable and services are working. Our engineers are currently working with the vendor to restore redundant systems. Please continue to reference this page for updates. Next update will be provided in 2 hours or when additional information is available.
Nov 10, 18:08 EST
Monitoring - Engineers have implemented a fix and database connectivity has been restored. Our engineers are currently working with the vendor to investigate any other possible impact to our environment. Please continue to reference this page for updates. Next update will be provided in 2 hours or when additional information is available.
Nov 10, 15:43 EST
Identified - We have identified an issue impacting a small subset of our Education Edge, Financial Edge, and Raiser's Edge customers who cannot access their databases. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 10, 15:04 EST
Investigating - We have identified an issue impacting some of our Education Edge, Financial Edge, and Raiser's Edge customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 10, 14:34 EST
Active Issue Alert – Altru - #2018111001
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 10, 11:08 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 10, 10:33 EST
Nov 9, 2018
Active Issue Alert – Altru - #2018110901
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 9, 16:49 EST
Investigating - We have identified an issue impacting some of our Altru customers that is presenting users with a blank screen when attempting to load web forms. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 9, 16:29 EST
Nov 8, 2018
Active Issue Alert –Raisers Edge, Raisers Edge NXT, Financial Edge and Financial Edge NXT- #2018110801
Resolved - An issue impacting some of our Raisers Edge, Raisers Edge NXT, Financial Edge and Financial Edge NXT customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 8, 16:42 EST
Update - Blackbaud engineers continue to monitor the issue impacting some of our Raisers Edge, Raisers Edge NXT, Financial Edge and Financial Edge NXT customers causing intermittent slowness, or other service issues appears to be resolved. Our engineers will continue to monitor the situation to resolve any issues that might re-appear. Please continue to reference this page for updates.Next update will be in 3:00PM EST
Nov 8, 13:05 EST
Monitoring - The issue impacting some of our Raisers Edge, Raisers Edge NXT, Financial Edge and Financial Edge NXT customers causing intermittent slowness, or other service issues appears to be resolved. Our engineers are continuing to monitor the situation to resolve it if it were to appear again. Please continue to reference this page for updates.Next update will be in 1:00PM EST
Nov 8, 11:17 EST
Update - The issue impacting some of our Raisers Edge, Raisers Edge NXT, Financial Edge and Financial Edge NXT customers causing intermittent slowness, or other service issues is still being investigated. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates..
Nov 8, 10:54 EST
Investigating - We have identified an issue impacting some of our Raisers Edge, Raisers Edge NXT, Financial Edge and Financial Edge NXT customers causing intermittent slowness, or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 8, 10:35 EST
Active Issue Alert – Team Approach, Target Analytics, Blackbaud CRM - #2018110802
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 8, 13:42 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 8, 13:29 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 8, 12:53 EST
Nov 7, 2018
Active Issue Alert – Raiser's Edge, Raiser's Edge NXT, Financial Edge, Financial Edge NXT - #2018110701
Resolved - An issue impacting some of our Raiser's Edge, Raiser's Edge NXT, Financial Edge, and Financial Edge NXT customers when attempting to launch database view is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 7, 16:44 EST
Identified - We have identified an issue impacting a subset of our Raiser's Edge, Raiser's Edge NXT, Financial Edge, and Financial Edge NXT customers when attempting to launch database view. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Nov 7, 16:33 EST
Update - We have identified an issue impacting a subset of our Raiser's Edge, Raiser's Edge NXT, Financial Edge, and Financial Edge NXT customers when attempting to launch database view. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 7, 16:00 EST
Investigating - We have identified an issue impacting some of our Raiser's Edge, Raiser's Edge NXT, Financial Edge, and Financial Edge NXT customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 7, 15:22 EST
Nov 6, 2018
Active Issue Alert – Raiser's Edge, Financial Edge, Education Edge - #2018110601
Resolved - An issue impacting a small subset of our Raiser's Edge, Education Edge, and Financial Edge customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 6, 14:56 EST
Update - We have identified an issue impacting a small subset of our Raiser's Edge, Education Edge, and Financial Edge customers causing intermittent slowness and errors. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 6, 14:50 EST
Investigating - We have identified an issue impacting some of our Raiser's Edge, Education Edge, and Financial Edge customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 6, 14:15 EST
Nov 5, 2018
Active Issue Alert – Smart Tuition - #2018110504
Resolved - An issue impacting some of our Smart Tuition customers customers causing errors when attempting to edit billing settings is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 5, 16:32 EST
Update - We have identified an issue impacting some of our Smart Tuition customers causing errors when attempting to edit billing settings. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 5, 16:28 EST
Update - We have identified an issue impacting some of our Smart Tuition customers causing errors when attempting to edit billing settings. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 5, 15:53 EST
Investigating - We have identified an issue impacting some of our Smart Tuition customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 5, 15:24 EST
Active Issue Alert – Team Approach - #2018110503
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 5, 12:41 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 5, 12:12 EST
Active Issue Alert – Smart Tuition - #2018110502
Resolved - An issue impacting some of our Smart Tuition customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 5, 12:25 EST
Investigating - We have identified an issue impacting some of our Smart Tuition customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 5, 12:03 EST
Active Issue Alert – Smart Tuition - #2018110501
Resolved - An issue impacting some of our Smart Tuition customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 5, 10:57 EST
Update - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 5, 10:32 EST
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Nov 5, 10:00 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to use features within the Smart Tuition service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 5, 09:30 EST
Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018
Active Issue Alert – Raiser's Edge - #2018110201
Resolved - An issue impacting some of our Raiser's Edge customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 2, 09:56 EDT
Update - We have identified an issue impacting a subset of our customers causing intermittent slowness, errors or other service issues with our Raiser's Edge application. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Nov 2, 09:31 EDT
Update - We have identified an issue impacting a subset of our Raiser's Edge customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 2, 09:00 EDT
Update - Our engineers have successfully diagnosed the issue affecting a small subset of our Raiser's Edge customers and we are working to address it now. Please continue to reference this page for updates.
Nov 2, 08:30 EDT
Update - We have identified an issue impacting a small subset of our Raiser's Edge customers. Our engineers are continuing to work to diagnose the underlying issue to get your services restored as soon as possible. Please continue to reference this page for updates.
Nov 2, 07:59 EDT
Update - We have identified an issue impacting some of our Raiser's Edge customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 2, 07:26 EDT
Identified - We have identified an issue impacting some of our Raiser's Edge customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 2, 06:55 EDT
Update - We are continuing to investigate this issue.
Nov 2, 06:27 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within Raiser's Edge. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 2, 06:20 EDT
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