All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://www.blackbaud.com/support/support.aspx).

Altru Operational
Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud Analytics Operational
Blackbaud Award Management (formerly AcademicWorks) Operational
Blackbaud Checkout ? Operational
Blackbaud CRM Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System Operational
Blackbaud Enrollment Management System Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System Operational
Core Functionality Operational
School API Operational
Blackbaud Employee Giving Operational
Blackbaud Employee Volunteering Operational
Blackbaud Financial Aid Management Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking Operational
Blackbaud Outcomes Operational
Blackbaud Internet Solutions Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services Operational
Blackbaud MobilePay Operational
Payments API (Beta) Operational
Blackbaud NetCommunity Operational
Blackbaud Payment Service Operational
Blackbaud Stewardship Management (Beta) Operational
Blackbaud Tuition Management ? Operational
Blackbaud Website Package ? Operational
Direct Marketing Operational
DonorCentral Operational
DonorCentral Operational
DonorCentral NXT Operational
Education Edge Operational
Education Edge Operational
Faculty Access for the Web Operational
Email Services Operational
eTapestry Operational
Financial Edge Operational
Financial Edge NXT Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API (Beta) Operational
Treasury API Operational
Host*Net/FIMS/IGAM Operational
JustGiving Operational
Luminate Operational
Luminate Beta Operational
Luminate CMS Operational
Luminate Integration Operational
Luminate Online Operational
Luminate WebServices Operational
Luminate CRM Operational
OmniPoint Operational
Online Express Operational
Online Express Operational
Givalanche Operational
Raiser's Edge Operational
Raiser's Edge NXT Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT Operational
ResearchPoint Operational
Team Approach Operational
WealthPoint Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 21, 2019

No incidents reported today.

May 20, 2019
Active Issue Alert – Financial Edge, Financial Edge NXT, Raiser's Edge, Education Edge - #2019052003
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 20, 14:44 EDT
Update - We are continuing to investigate this issue.
May 20, 14:26 EDT
Investigating - We have identified an issue impacting some of our Financial Edge and Financial Edge NXT customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 20, 14:17 EDT
Active Issue Alert – ResearchPoint - #2019052002
Resolved - An issue impacting some of our ResearchPoint customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 20, 09:50 EDT
Investigating - We have identified an issue impacting a subset of our ResearchPoint customers causing intermittent slowness, errors or other service issues when attempting to login. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 20, 09:37 EDT
Active Issue Alert – Blackbaud Grantmaking- 2019052001
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 20, 05:32 EDT
Update - We are continuing to investigate this issue.
May 20, 05:32 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 20, 05:05 EDT
May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019
Active Issue Alert – Blackbaud NetCommunity, Blackbaud CRM, Raiser's Edge - #2019051701
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 17, 13:10 EDT
Update - We are continuing to monitor for any further issues.
May 17, 12:56 EDT
Monitoring - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
May 17, 12:54 EDT
Update - We have identified an issue impacting a subset of our customers in which users cannot view webpages or access applicaitons. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 17, 12:19 EDT
Update - We are continuing to investigate this issue.
May 17, 11:38 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 17, 11:34 EDT
May 16, 2019

No incidents reported.

May 15, 2019
Active Issue Alert – Luminate - #2019051503
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 15, 11:29 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 15, 11:02 EDT
Active Issue Alert – Luminate - #2019051502
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 15, 06:18 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 15, 05:55 EDT
Active Issue Alert – Multiple Products - 2019051501
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 15, 05:52 EDT
Identified - We diagnosed an issue that is causing intermittent login issues for Non Prod BBCRM and latency for Raisers Edge customers. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.
May 15, 05:41 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 15, 05:20 EDT
May 14, 2019
Active Issue Alert – Blackbaud Employee Giving, Blackbaud Employee Volunteering - #2019051401
Resolved - This incident has been resolved.
May 14, 17:05 EDT
Monitoring - We have identified an issue impacting some of our Blackbaud Employee Giving and Blackbaud Employee Volunteering customers. Our engineers have taken remediation steps and we are seeing improvement in the responsiveness and availability of the application. We will monitor for the next 10 minutes. Please continue to reference this page for updates.
May 14, 16:58 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 14, 16:13 EDT
Active Issue Alert - Blackbaud CRM - 2019051203
Resolved - As previously reported, we identified an issue where a very small subset of new or expired users who reset their password may receive an error or are unable to login. We have identified a workaround to address the issue while we investigate a permanent fix to implement. Please note this only affects users who do not use on-house account management. For any issues you may experience, please contact Customer Support. Please continue to visit the status page for further details.
May 14, 15:50 EDT
Update - We continue to monitor an issue our engineers identified where a very small subset of new or expired users who reset their password may receive an error or are unable to login. We have identified a workaround to address the issue while we investigate a permanent fix to the problem. Please note this only affects users who do not use on-house account management. We will provide an update on Tuesday at 6pm ET or as updates become available - please continue to reference this page for updates.
May 14, 12:44 EDT
Monitoring - As previously reported, our engineers identified an issue where a very small subset of new or expired users who reset their password may receive an error or are unable to login. We have identified a workaround to address the issue while we investigate a permanent fix to the problem. We will continue to monitor for any further errors. Please note this only affects users who do not use on-house account management. We will provide an update on Tuesday at 1pm ET or as updates become available - please continue to reference this page for updates.
May 14, 01:16 EDT
Identified - We identified an issue where a very small subset of users who reset their password when expired may receive an error or unable to login. We are currently diagnosing the issue and our engineers are working to create a fix to bring the issue to resolution. Please continue to reference this page for updates. We will provide an update in one hour.
May 14, 00:14 EDT
Update - Our engineers have identified an issue where a very small subset of users who reset their password when expired may receive an error or unable to login. We are currently diagnosing the issue and our engineers are working to create a fix to bring the issue to resolution. Please continue to reference this page for updates. We will provide an update in one hour.
May 14, 00:00 EDT
Update - We identified an issue where a small subset of users may reset their password when expired and receive an error. We’re continuing to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
May 13, 23:13 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 13, 22:56 EDT
May 13, 2019
Active Issue Alert – Blackbaud Tuition Management - #2019051302
Resolved - An issue impacting some of our K12 customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 13, 16:10 EDT
Update - We have identified an issue impacting some of our customers when attempting to call in to our K12 automated call service. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 13, 13:42 EDT
Investigating - We have identified an issue impacting some of our customers when attempting to call in to the automated call service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 13, 13:10 EDT
Active Issue Alert – Multiple Products - #2019051301
Resolved - This incident has been resolved.
May 13, 15:24 EDT
Monitoring - An issue impacting some of our customers is now resolved. We are currently monitoring the situation, however services have been restored at this time. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 13, 10:11 EDT
Update - We are continuing to investigate this issue.
May 13, 10:01 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 13, 09:41 EDT
Active Issue Alert – Luminate Beta - #2019051201
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 13, 00:55 EDT
Update - As previously reported, our engineering team has identified the issue impacting some of our Luminate Beta online customers causing intermittent slowness, errors or other service issues within the application. Our engineers have successfully diagnosed the issue and are implementing a repair action across the environment. We hope to have your full service restored as quickly as possible and appreciate your patience with this matter. The next update will be provided at 12:00 AM ET.
May 12, 20:00 EDT
Update - Our engineering team has identified the issue impacting some of our Luminate Beta online customers causing intermittent slowness, errors or other service issues within the application. Our engineers have successfully diagnosed the issue and are implementing a repair action across the environment. We hope to have your full service restored as quickly as possible and appreciate your patience with this matter.
May 12, 18:45 EDT
Update - As previously reported, we have identified an issue impacting some of our Luminate Beta online customers causing intermittent slowness, errors or other service issues within the application. Our engineers have successfully diagnosed the issue and we currently have all the appropriate engineers working diligently to address it for you. We hope to have your full service restored as quickly as possible and appreciate your patience with this matter.
May 12, 14:26 EDT
Update - As previously reported, we have identified an issue impacting some of our Luminate Beta online customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible and appreciate your patience with this matter. Next update will be provided at 2 PM EST or sooner should more information become available.
May 12, 10:38 EDT
Update - As previously reported, our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address the underlying issue within Luminate Beta for you. We hope to have your full service restored as quickly as possible and appreciate your patience on this matter. Please continue to reference this page for updates.
May 12, 09:37 EDT
Update - Our engineers have successfully diagnosed the issue impacting Luminate Beta customers and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
May 12, 09:03 EDT
Update - Our engineers have successfully diagnosed the issue impacting a subset of Luminate Beta customers and we are working to address it now. Please continue to reference this page for updates.
May 12, 08:04 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update will be at 9:00 am ET.
May 12, 02:55 EDT
Update - We are continuing to investigate this issue.
May 12, 02:53 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
May 12, 02:35 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 12, 01:31 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 12, 01:15 EDT
May 11, 2019

No incidents reported.

May 10, 2019
Active Issue Alert – Financial Edge NXT - #2019051001
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 10, 13:03 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 10, 12:47 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 10, 12:37 EDT
May 9, 2019
Active Issue Alert – Financial Edge NXT - #2019050901
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 9, 13:24 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
May 9, 12:53 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
May 9, 12:49 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 9, 12:24 EDT
May 8, 2019
Active Issue Alert – Altru - #2019050801
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 8, 11:27 EDT
Update - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
May 8, 11:04 EDT
Identified - Engineers continue to work on resolving customer issues who are experiencing processing issues. please continue to reference this page for updates.
May 8, 10:40 EDT
Update - We are continuing to investigate this issue.
May 8, 10:20 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 8, 10:09 EDT
May 7, 2019

No incidents reported.

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