Active Issue Alert – Raiser's Edge NXT, Financial Edge NXT - #000080941
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be 10/23/19 3PM EST.
Oct 23, 12:29 EDT

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Altru Operational
Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud Analytics Operational
Blackbaud Award Management (formerly AcademicWorks) Operational
Blackbaud Checkout ? Operational
Blackbaud Church Management Operational
Blackbaud CRM Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System Operational
Blackbaud Enrollment Management System Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management (EAP) Operational
Blackbaud Employee Giving Operational
Blackbaud Employee Volunteering Operational
Blackbaud Financial Aid Management Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking Operational
Blackbaud Outcomes Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services Operational
Blackbaud MobilePay Operational
Payments API (Beta) Operational
Blackbaud Internet Solutions Operational
Blackbaud NetCommunity Operational
Blackbaud Payment Service Operational
Blackbaud Stewardship Management (Beta) Operational
Blackbaud Tuition Management ? Operational
Blackbaud Website Package ? Operational
Direct Marketing Operational
DonorCentral Operational
DonorCentral Operational
DonorCentral NXT Operational
Education Edge Operational
Education Edge Operational
Faculty Access for the Web Operational
Email Services Operational
eTapestry Operational
Financial Edge Operational
Financial Edge NXT Degraded Performance
Accounts Payable API Operational
Financial Edge NXT Degraded Performance
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Host*Net/FIMS/IGAM Operational
JustGiving Operational
Luminate Operational
Luminate Beta Operational
Luminate CMS Operational
Luminate Integration Operational
Luminate Online Operational
Luminate WebServices Operational
Luminate CRM Operational
MobileMission Operational
OmniPoint Operational
Online Express Operational
Online Express Operational
Givalanche Operational
Raiser's Edge Operational
Raiser's Edge NXT Degraded Performance
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT Degraded Performance
ResearchPoint Operational
Team Approach Operational
WealthPoint Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 23, 2019
Active Issue Alert – Financial Edge NXT - #000080982
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 23, 13:30 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Oct 23, 12:24 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 23, 11:16 EDT
Active Issue Alert – Blackbaud Education Management Solutions - #000080865
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 23, 11:44 EDT
Update - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 23, 11:27 EDT
Monitoring - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 23, 11:22 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates. Next Update 12:00 PM ET
Oct 23, 11:04 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates. Next Update 11:00 AM ET
Oct 23, 10:01 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates. next update 10:00 AM ET
Oct 23, 09:14 EDT
Update - We are continuing to investigate this issue.
Oct 23, 08:27 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 23, 08:25 EDT
Active Issue Alert – Altru- #000080907
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 23, 10:56 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 23, 10:27 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 23, 09:44 EDT
Resolved Issue Alert – Raiser's Edge NXT, Financial Edge NXT - #000080941
Resolved - We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Oct 23, 10:18 EDT
Active Issue - Blackbaud Education Management Solutions - 000080851
Resolved - An issue impacting some of our customers causing service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 23, 06:19 EDT
Identified - Our engineers have successfully diagnosed the issue impacting our customers ability to login to Blackbaud Education Management services and we are working to address it now. Please continue to reference this page for updates.
Oct 23, 06:12 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected Blackbaud Education Management service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 23, 05:53 EDT
Investigating - We are currently investigating this issue.
Oct 23, 05:46 EDT
Oct 22, 2019
Active Issue Alert – Financial Edge NXT - 000080765
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 22, 16:55 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Oct 22, 16:36 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 22, 15:55 EDT
Active Issue Alert – Blackbaud.com - #000080713
Resolved - An issue impacting some of our customers causing errors when attempting to create new user accounts has been corrected. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 22, 16:22 EDT
Update - We have identified an issue impacting some of our customers causing issues when creating new user accounts. Our engineers have successfully diagnosed the issue and we hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 22, 16:02 EDT
Update - We have identified an issue impacting some of our customers causing errors when creating new accounts. Our team is still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 22, 15:23 EDT
Identified - We diagnosed an issue that may prevent anyone from creating new accounts. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.
Oct 22, 14:47 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to create new accounts. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 22, 14:28 EDT
Active Issue Alert – Online Express - #000080462
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 22, 07:28 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 22, 07:17 EDT
Oct 21, 2019
Active Issue Alert – Blackbaud NetCommunity - #000080259
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 21, 13:49 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 21, 12:53 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 21, 12:24 EDT
Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019
Active Issue Alert – Online Express - #2019101801
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 18, 07:04 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 18, 06:56 EDT
Oct 17, 2019

No incidents reported.

Oct 16, 2019
Active Issue Alert – Online Express - #2019101601
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 16, 09:21 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 16, 09:18 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 16, 08:42 EDT
Oct 15, 2019

No incidents reported.

Oct 14, 2019
Active Issue Alert – Raiser's Edge NXT - #2019101401
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 14, 18:55 EDT
Investigating - We have identified an issue impacting some of our Raiser's Edge NXT customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 14, 18:43 EDT
Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019
Active Issue Alert – Luminate Online - #2019101103
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 11, 16:03 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 11, 15:25 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 11, 15:15 EDT
Active Issue Alert – Financial Edge NXT- #2019101102
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 11, 11:03 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 11, 10:46 EDT
Active Issue Alert – Raisers Edge - 2019101101
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 11, 10:18 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 11, 10:07 EDT
Oct 10, 2019
Active Issue Alert – Host*Net/FIMS/IGAM - #2019101003
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 10, 15:47 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Oct 10, 15:32 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 10, 15:07 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 10, 14:54 EDT
Active Issue Alert –Education Edge, Financial Edge, Raiser's Edge - #2019101001
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 10, 12:36 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 10, 12:16 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 10, 11:54 EDT
Oct 9, 2019
Active Issue Alert – Education Edge, Financial Edge, Financial Edge NXT, Raiser's Edge, Raiser's Edge NXT - #2019100901
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 9, 10:03 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 9, 09:24 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 9, 09:14 EDT
Maintenance Overage - Scheduled Maintenance 22414 - Multiple Services Affected
Resolved - This maintenance is now complete and affected services are now fully restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 9, 03:57 EDT
Identified - Maintenance ID 22414 - The maintenance that was scheduled to complete on 10/9 at 3AM EST has been extended to 5AM EST.
This maintenance is necessary to perform an update in our environment.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Oct 9, 02:55 EDT
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