Active Issue Alert – Luminate Online - 000442193
Update - We have identified an issue impacting some Luminate Online customers. Customers are receiving a “Technical Difficulties Error” when trying to process refunds. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates. The next update will be at 3:00 PM EST.
Mar 23, 2023 - 11:07 EDT
Identified - We have identified an issue impacting some Luminate Online customers. Customers are receiving a “Technical Difficulties Error” when trying to process refunds. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Mar 22, 2023 - 14:53 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 22, 2023 - 14:01 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 22, 2023 - 13:39 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 22, 2023 - 12:58 EDT

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Customer Success Management Operational
Altru Operational
Blackbaud Analytics Operational
Blackbaud Award Management (formerly AcademicWorks) Operational
Blackbaud Checkout ? Operational
Blackbaud Church Management Operational
Blackbaud CRM Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System Operational
Blackbaud Enrollment Management System Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management (EAP) Operational
Smart Aid Operational
Blackbaud Employee Giving Operational
Blackbaud Employee Volunteering Operational
Blackbaud Financial Aid Management Operational
Blackbaud Fundraiser Performance Management Operational
Blackbaud Fundraiser Performance Management (FPM) Operational
FPM Data Integration Operational
Blackbaud Giving Search Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking Operational
Blackbaud Outcomes Operational
Blackbaud Guided Fundraising Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services Operational
Blackbaud MobilePay Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud Internet Solutions Operational
Blackbaud NetCommunity Operational
Blackbaud Payment Service Operational
Blackbaud Stewardship Management (Beta) Operational
Blackbaud Tuition Management ? Operational
Blackbaud Website Package ? Operational
Direct Marketing Operational
DonorCentral NXT Operational
Education Edge Operational
Education Edge Operational
Faculty Access for the Web Operational
Email Services Operational
eTapestry Operational
Financial Edge Operational
Financial Edge NXT Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Host*Net/IGAM Operational
JustGiving Operational
Luminate Degraded Performance
Luminate CMS Operational
Luminate Integration Operational
Luminate Online Degraded Performance
Luminate WebServices Operational
MobileMission Operational
OmniPoint Operational
Online Express Operational
Online Express Operational
Raiser's Edge Operational
Raiser's Edge NXT Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT Operational
List API (Beta) Operational
Email Marketing Operational
Prospects Insights Operational
ResearchPoint Operational
Grateful Patient Solution Operational
WealthPoint Operational
YourCause Operational
CSRconnect Operational
GrantsConnect Operational
NPOconnect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 23, 2023
Active Issue Alert – Online Express - 000442447
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 23, 10:49 EDT
Update - We are continuing to monitor for any further issues.
Mar 23, 09:55 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 23, 09:54 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 23, 09:50 EDT
Active Issue Alert – Blackbaud Analytics, Raiser's Edge, Research Point - 000442431
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 23, 10:22 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Mar 23, 10:06 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 23, 09:31 EDT
Mar 22, 2023
Mar 21, 2023
Active Issue Alert – Online Express - 000441728
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 21, 11:26 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 21, 10:45 EDT
Mar 20, 2023
Active Issue Alert – JustGiving - #000441106
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 20, 13:19 EDT
Update - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 17, 21:49 EDT
Monitoring - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 17, 21:37 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Mar 17, 20:14 EDT
Update - Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Mar 17, 18:43 EDT
Update - We have identified an issue impacting some of our customers. We have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Mar 17, 17:31 EDT
Identified - Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Mar 17, 16:46 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Mar 17, 15:57 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 17, 15:13 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 17, 14:52 EDT
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Active Issue Alert – Financial Edge NXT - #000440929
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 17, 09:34 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 17, 08:31 EDT
Active Issue Alert – Financial Edge NXT - 000440900
Resolved - This incident has been resolved.
Mar 17, 00:44 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Mar 17, 00:40 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 17, 00:38 EDT
Mar 16, 2023
Active Issue Alert – Raiser's Edge NXT - #000440798
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 16, 15:12 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 16, 15:05 EDT
Mar 15, 2023
Active Issue Alert – Altru, ResearchPoint- 000440438
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 15, 14:56 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
The issue affects users attempting to use the services while utilizing "incognito" mode in Chrome.
Mar 15, 14:50 EDT
Maintenance Overage 23022601315443 - Financial Edge
Resolved - This incident has been resolved.
Mar 15, 05:28 EDT
Identified - Maintenance ID 23022601315443 - The maintenance that was scheduled to complete on 3/15/2023 at 3:00 am EST has been extended to 5:00 am EST.
This maintenance is necessary to perform a routine task in our environment.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Mar 15, 03:00 EDT
Active Issue Alert – Raiser's Edge NXT - 000440218
Resolved - This incident has been resolved.
Mar 15, 00:59 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Mar 14, 22:11 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 14, 20:06 EDT
Mar 14, 2023
Mar 13, 2023

No incidents reported.

Mar 12, 2023
Active Issue Alert – Blackbaud Payment Service - 000439575
Resolved - An issue impacting some of our customers is now resolved and services have been restored as of 11:30 AM EST, 03/12/2023. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 12, 11:35 EDT
Update - We are aware of an issue where card-not-present transactions will fail when processing with Experian. Engineers are working to resolve the issue as quickly as possible. Please continue to reference this page for updates.
Mar 12, 10:10 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 12, 09:59 EDT
Mar 11, 2023
Active Issue Alert – Altru - #000439568
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 11, 08:32 EST
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be 3/11/23 at 9am ET.
Mar 10, 19:56 EST
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Mar 10, 19:40 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 10, 18:28 EST
Mar 10, 2023
Mar 9, 2023
Active Issue Alert – Financial Edge NXT - 000436859
Resolved - This incident has been resolved.
Mar 9, 21:59 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 9, 03:30 EST
Update - "We are aware of errors impacting some U.S. customers when running reports and processing payments in Financial Edge NXT. Symptoms may include error messages referencing closing connections or processing errors. Impacted tasks may be run successfully in database view. Engineers continue to investigate and work toward resolution. Please continue to reference this page for updates."
Mar 7, 12:22 EST
Identified - We are aware of errors impacting some customers when running reports and processing payments in Financial Edge NXT. Errors may include messages, may reference closing connections, or processing errors. To work around these errors, impacted tasks may be run successfully in database view. Engineers will continue working to address the issues. Please continue to reference this page for updates.
Mar 2, 22:41 EST
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Mar 2, 21:01 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 2, 13:47 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 2, 13:38 EST
Active Issue Alert – Blackbaud Tuition Management - 000439163
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 9, 16:52 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 9, 16:19 EST
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