Blackbaud Status

All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://www.blackbaud.com/support/support.aspx).

Altru Operational

Blackbaud.com Operational

signin.blackbaud.com Operational

Support Operational

Blackbaud Analytics Operational

Blackbaud Award Management Operational

Blackbaud Checkout Operational

Blackbaud CRM Operational

Blackbaud Employee Giving Operational

Blackbaud Employee Volunteering Operational

Blackbaud Grantmaking Operational

Blackbaud Outcomes Operational

Blackbaud Internet Solutions Operational

Blackbaud Merchant Services Operational

Blackbaud MobilePay Operational

Payments API (Beta) Operational

Blackbaud NetCommunity Operational

Blackbaud Payment Service Operational

Blackbaud Stewardship Management Operational

Blackbaud Website Package Operational

Direct Marketing Operational

DonorCentral Operational

DonorCentral NXT Operational

Education Edge Operational

Faculty Access for the Web Operational

Email Services Operational

eTapestry Operational

Financial Edge Operational

Financial Edge NXT Operational

Accounts Payable API Operational

Financial Edge NXT Operational

General Ledger API Operational

Statistical Unit API (Beta) Operational

Treasury API Operational

Host*Net/FIMS/IGAM Operational

K-12 Schools Operational

Blackbaud Enrollment Management System (formerly onBoard) Operational

Blackbaud Financial Aid Management (formerly Blackbaud Smart Aid) Operational

Blackbaud Learning Management System (formerly onCampus) Operational

Blackbaud Student Information System (formerly onRecord) Operational

Blackbaud School Website System (formerly onMessage) Operational

Blackbaud Tuition Management (formerly Smart Tuition) Operational

School API (Beta) Operational

Luminate Operational

Luminate Beta Operational

Luminate CMS Operational

Luminate Integration Operational

Luminate Online Operational

Luminate WebServices Operational

Luminate CRM Operational

OmniPoint Operational

Online Express Operational

Givalanche Operational

Raiser's Edge Operational

Raiser's Edge NXT Operational

Communication Preference API (Beta) Operational

Constituent API Operational

Fundraising API Operational

Gift API Operational

Opportunity API Operational

Raiser's Edge NXT Operational

ResearchPoint Operational

Sphere Operational

Team Approach Operational

WealthPoint Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 18, 2019

Active Issue Alert – Online Express - #2019011801

Resolved - An issue impacting some of our Online Express customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 18, 12:08 EST

Update - We have identified an issue impacting some of our Online Express customers. Our engineers are still working diligently to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jan 18, 11:45 EST

Update - We have identified an issue impacting some of our Online Express customers. Our engineers are continuing with their efforts to diagnose the cause so that they can resolve this issue as quickly as possible for you. Please continue to reference this page for updates.
Jan 18, 11:16 EST

Update - We have identified an issue impacting some of our Online Express customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 18, 10:42 EST

Investigating - We have identified an issue impacting some of our Online Express customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 18, 10:27 EST

Jan 17, 2019

No incidents reported.

Jan 16, 2019

Active Issue Alert – Education Edge, Financial Edge, Raiser's Edge - #2019011603

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 16, 19:44 EST

Identified - While our engineers have identified and resolved the issue of customers unable to login, we are now investigating issues of slowness and latency with a small subset of customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 16, 19:20 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in to access their applications . Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 16, 18:49 EST

Resolved Issue Alert - Blackbaud Award Management and Blackbaud Stewardship Management - 2019011602

Resolved - We identified an issue impacting some of our customers receiving error messages when using the application. Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page. Please continue to reference this page for updates.
Jan 16, 17:45 EST

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

Active Issue Alert – Sphere - #2019010801

Resolved - An issue impacting some of our Sphere customers causing intermittent slowness, errors or other service issues when attempting to login is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 8, 12:00 EST

Identified - We have identified an issue impacting some of our Sphere customers. Our engineers are still working to diagnose and remediate the underlying cause of this issue so that access to your services are restored as quickly as possible. Please continue to reference this page for updates.
Jan 8, 11:48 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the Sphere application. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 8, 11:12 EST

Jan 7, 2019

Resolved Issue Alert – Luminate Integration, Raiser's Edge, and ResearchPoint

Resolved - We identified an issue impacting some of our customers receiving error messages when using Raiser's Edge/Luminate Online integration, Raiser's Edge or ResearchPoint. Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page. Please continue to reference this page for updates.
Jan 7, 15:40 EST

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.