Active Issue Alert – Blackbaud ID – Multiple Products - #000194436
Investigating - We diagnosed an issue that may prevent  Multi-Factor Authentication with their Blackbaud ID or using features in the solutions below. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.
Dec 3, 12:16 EST

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Altru Degraded Performance
Blackbaud Analytics Operational
Blackbaud Award Management (formerly AcademicWorks) Operational
Blackbaud Checkout ? Operational
Blackbaud Church Management Operational
Blackbaud CRM Operational
Blackbaud Education Management Solutions Degraded Performance
Blackbaud School Website System Degraded Performance
Blackbaud Enrollment Management System Degraded Performance
Blackbaud Learning Management System Degraded Performance
Blackbaud Student Information System Degraded Performance
Core Functionality Operational
School API Operational
Blackbaud Billing Management (EAP) Operational
Blackbaud Employee Giving Degraded Performance
Blackbaud Employee Volunteering Degraded Performance
Blackbaud Financial Aid Management Operational
Blackbaud Fundraiser Performance Management Operational
Blackbaud Fundraiser Performance Management (FPM) Operational
FPM Data Integration Operational
Blackbaud Grantmaking Degraded Performance
Blackbaud Grantmaking Degraded Performance
Blackbaud Outcomes Operational
Blackbaud Guided Fundraising Operational
Blackbaud Merchant Services Degraded Performance
Blackbaud Merchant Services Operational
Blackbaud MobilePay Operational
Payments API Degraded Performance
Blackbaud Internet Solutions Operational
Blackbaud NetCommunity Operational
Blackbaud Payment Service Operational
Blackbaud Stewardship Management (Beta) Operational
Blackbaud Tuition Management ? Operational
Blackbaud Website Package ? Operational
Direct Marketing Operational
DonorCentral Degraded Performance
DonorCentral Operational
DonorCentral NXT Degraded Performance
Education Edge Operational
Education Edge Operational
Faculty Access for the Web Operational
Email Services Operational
eTapestry Degraded Performance
Financial Edge Operational
Financial Edge NXT Degraded Performance
Accounts Payable API Degraded Performance
Financial Edge NXT Degraded Performance
General Ledger API Degraded Performance
Statistical Unit API Degraded Performance
Treasury API Degraded Performance
Host*Net/FIMS/IGAM Operational
JustGiving Operational
Luminate Degraded Performance
Luminate Beta Degraded Performance
Luminate CMS Operational
Luminate Integration Operational
Luminate Online Operational
Luminate WebServices Operational
Luminate CRM Operational
MobileMission Operational
OmniPoint Operational
Online Express Operational
Online Express Operational
Raiser's Edge Operational
Raiser's Edge NXT Degraded Performance
Communication Preference API (Beta) Operational
Constituent API Degraded Performance
Fundraising API Degraded Performance
Gift API Degraded Performance
Online Registration Service (Beta) Operational
Opportunity API Degraded Performance
Raiser's Edge NXT Degraded Performance
List API (Beta) Operational
Email Marketing Operational
ResearchPoint Operational
Team Approach Operational
WealthPoint Degraded Performance
YourCause Operational
CSRconnect Operational
GrantsConnect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 3, 2020
Resolved Issue Alert – Financial Edge NXT - #000194550
Resolved - We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Dec 3, 16:00 EST
Active Issue Alert – Blackbaud Church Management,Raiser's Edge NXT - #000192966
Resolved - This incident has been resolved.
Dec 3, 11:31 EST
Monitoring - We recently resolved an issue causing errors and slowness in the listed solutions. Our engineers will continue to monitor the services to ensure services remain operational as intended.
Nov 30, 20:10 EST
Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service . Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. Next update will be provided on 11/30/2020 at 5:00 PM ET.
Nov 30, 12:25 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 30, 11:53 EST
Active Issue Alert – Blackbaud Education Management Solutions - #000194268
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 3, 08:45 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 3, 08:33 EST
Active Issue Alert – Education Management - #000194137
Resolved - An issue impacting some of our Education Management customers causing Advanced List filters to display incorrect selection criteria, is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 3, 07:37 EST
Identified - We have identified an issue impacting some of our Education Management customers causing Advanced List filters to display incorrect selection criteria. Our engineers have identified a fix, which will be implemented overnight. The next update will be provided at 9:00 AM EST.
Dec 2, 17:15 EST
Dec 2, 2020
Active Issue Alert – Blackbaud ID – Multiple Products - #000194081
Resolved - We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.
Dec 2, 17:28 EST
Update - We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
Dec 2, 16:34 EST
Investigating - We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
Dec 2, 16:07 EST
Active Issue Alert – RE NXT - 000193904
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 2, 13:22 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 2, 12:58 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 2, 12:25 EST
Dec 1, 2020
Active Issue Alert – Raiser's Edge - #000193233
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 1, 21:42 EST
Identified - We have identified an issue in Raiser's Edge when attempting to use AddressAccelerator. We have a work around available while our engineers work to implement a fix. Any customers that receive a Locate File prompt should click the cancel button, which will allow the application to proceed with normal operations. The next update will be provided at 9:00 PM EST.
Dec 1, 16:15 EST
Active Issue Alert – Blackbaud Church Management - 000193615
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 1, 17:22 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 1, 16:59 EST
Active Issue Alert – DonorCentral NXT/DonorCentral v4
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 1, 16:14 EST
Update - We are continuing to investigate this issue.
Nov 30, 17:40 EST
Investigating - We are aware of constituents/users/donors experiencing an error when accessing a DC NXT/DCv4 page. This is caused by the use of a popular third-party browser plugin for Chrome. We recommend users temporarily disable the add-on while our engineers investigate the incompatibility.
Nov 30, 16:03 EST
Active Issue Alert – Raiser's Edge - #000193233
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 1, 12:50 EST
Update - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Dec 1, 12:22 EST
Update - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Dec 1, 11:30 EST
Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Dec 1, 10:43 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 1, 09:27 EST
Active Issue Alert – JustGiving - #000193303
Resolved - This incident has been resolved.
Dec 1, 11:34 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 1, 10:57 EST
Nov 30, 2020
Active Issue Alert – Blackbaud Church Management, Raiser's Edge NXT - #000193077
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 30, 15:10 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 30, 14:43 EST
Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020
Resolved Issue Alert – Raiser's Edge - #000192705
Resolved - We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Nov 26, 07:30 EST
Nov 25, 2020

No incidents reported.

Nov 24, 2020
Active Issue Alert – Research Point & Altru - 000184647
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 24, 10:59 EST
Update - We have identified an issue impacting some of our customers who are not receiving affluence scores. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates the next update will be Friday, November 27th @ 9:00 AM EST.
Nov 13, 15:56 EST
Update - We are continuing to work on a fix for this issue.
Nov 13, 15:56 EST
Update - We have identified an issue impacting some of our customers who are not receiving affluence scores. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates the next update will be Monday, November 16th @ 9:00 AM EST.
Nov 13, 15:54 EST
Update - We have identified an issue impacting some of our customers who are not receiving affluence scores. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates the next update will be Friday, November 13th @ 9:00 AM EST.
Nov 10, 06:36 EST
Update - We have identified an issue impacting some of our customers who are not receiving affluence scores. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates the next update will be Tuesday, November 10th @ 9:00 AM EST.
Nov 9, 15:00 EST
Update - We have identified an issue impacting some of our customers who are not receiving affluence scores. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates the next update will be Monday, November 9th @ 3:00 PM EST.
Nov 9, 10:23 EST
Identified - We have identified an issue impacting some of our customers who are not receiving affluence scores. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates the next update will be Monday, November 9th @ 8:00 AM EST.
Nov 4, 13:03 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 3, 12:19 EST
Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Active Issue Alert – Raiser's Edge NXT, Financial Edge NXT - #000191434
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 20, 15:25 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 20, 14:29 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 20, 13:53 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 20, 13:30 EST
Nov 19, 2020
Active Issue Alert – Financial Edge NXT - #000191041
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 19, 17:35 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 19, 14:32 EST
Active Issue Alert – FE NXT - 000190851
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 19, 09:56 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 19, 09:36 EST
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