Active Issue Alert – Raiser's Edge NXT, Email Services, Luminate Online - 000396119
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed and resolved the issues on 09/28/22, but we are still experiencing Email Status delays due to a backlog in processing. Our engineers are actively monitoring these Email Status delays, ensuring that the data is still processing smoothly. Please continue to reference this page for updates.
Sep 29, 2022 - 12:54 EDT
Monitoring - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed and resolved the issues on 09/28/22, but we are still experiencing Email Status delays due to a backlog in processing. Our engineers are actively monitoring these Email Status delays, ensuring that the data is still processing smoothly. Please continue to reference this page for updates.
Sep 29, 2022 - 12:52 EDT

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Customer Success Management Operational
Altru Operational
Blackbaud Analytics Operational
Blackbaud Award Management (formerly AcademicWorks) Operational
Blackbaud Checkout ? Operational
Blackbaud Church Management Operational
Blackbaud CRM Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System Operational
Blackbaud Enrollment Management System Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management (EAP) Operational
Smart Aid Operational
Blackbaud Employee Giving Operational
Blackbaud Employee Volunteering Operational
Blackbaud Financial Aid Management Operational
Blackbaud Fundraiser Performance Management Operational
Blackbaud Fundraiser Performance Management (FPM) Operational
FPM Data Integration Operational
Blackbaud Giving Search Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking Operational
Blackbaud Outcomes Operational
Blackbaud Guided Fundraising Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services Operational
Blackbaud MobilePay Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud Internet Solutions Operational
Blackbaud NetCommunity Operational
Blackbaud Payment Service Operational
Blackbaud Stewardship Management (Beta) Operational
Blackbaud Tuition Management ? Operational
Blackbaud Website Package ? Operational
Direct Marketing Operational
DonorCentral NXT Operational
Education Edge Operational
Education Edge Operational
Faculty Access for the Web Operational
Email Services Degraded Performance
eTapestry Operational
Financial Edge Operational
Financial Edge NXT Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Host*Net/FIMS/IGAM Operational
JustGiving Operational
Luminate Degraded Performance
Luminate CMS Operational
Luminate Integration Operational
Luminate Online Degraded Performance
Luminate WebServices Operational
MobileMission Operational
OmniPoint Operational
Online Express Operational
Online Express Operational
Raiser's Edge Operational
Raiser's Edge NXT Degraded Performance
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT Degraded Performance
List API (Beta) Operational
Email Marketing Operational
Prospects Insights Operational
ResearchPoint Operational
Grateful Patient Solution Operational
WealthPoint Operational
YourCause Operational
CSRconnect Operational
GrantsConnect Operational
NPOconnect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 3, 2022
Active Issue Alert – Raisers Edge - 000396793
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 3, 09:49 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 3, 09:30 EDT
Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022
Active Issue Alert – Blackbaud NetCommunity - 000396389
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 30, 10:00 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 30, 09:30 EDT
Sep 29, 2022
Active Issue Alert – Financial Edge NXT - 000396201
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 29, 15:27 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 29, 15:06 EDT
Active Issue Alert – eTapestry - 000396002
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 29, 09:47 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 29, 09:36 EDT
Resolved Issue Alert – Financial Edge NXT and Raiser's Edge NXT - 000395976
Resolved - We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Sep 29, 08:20 EDT
Sep 28, 2022
Active Issue Alert – Blackbaud ID - 000395745
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 28, 18:47 EDT
Update - We are currently seeing multifactor authentication issues when using SMS and MMS delivery methods.
Currently those using authenticator applications are not affected. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 28, 14:35 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 28, 14:30 EDT
Active Issue Alert – Luminate Online - 000395872
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 28, 17:42 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 28, 17:19 EDT
Sep 27, 2022
Active Issue Alert – Online Express - 000392262
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 27, 10:43 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Sep 27, 10:39 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Sep 27, 10:07 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 27, 09:32 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 27, 09:03 EDT
Active Issue Alert – IGAM - 000392284
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 27, 10:08 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 27, 09:55 EDT
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022
Active Issue Alert – eTapestry - #000391322
Resolved - This incident has been resolved.
Sep 22, 23:53 EDT
Update - Our engineers has resolved the issues. All systems has been restored.
Sep 22, 23:52 EDT
Update - Our engineers are still working on a solution. Please continue to check this page for updates.
Sep 22, 23:20 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 22, 22:01 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 22, 21:21 EDT
Active Issue Alert – Blackbaud Payment Service - 000391132
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 22, 22:17 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and we are working to address it now.Please continue to reference this page for updates.
Sep 22, 15:58 EDT
Update - We have identified an issue impacting some of our customers resulting in intermittent latency during processing. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 22, 14:50 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 22, 14:35 EDT
Sep 21, 2022

No incidents reported.

Sep 20, 2022
Active Issue Alert – Multiple Products - 000390481
Resolved - This incident has been resolved.
Sep 20, 23:18 EDT
Update - We are continuing to investigate this issue.
Sep 20, 23:02 EDT
Update - We are continuing to investigate this issue.
Sep 20, 22:45 EDT
Update - We are continuing to investigate this issue.
Sep 20, 22:36 EDT
Update - We are continuing to investigate this issue.
Sep 20, 22:35 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 20, 22:19 EDT
Active Issue Alert – Financial Edge NXT & Raiser's Edge NXT - #000390334
Resolved - This incident has been resolved.
Sep 20, 15:59 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 20, 15:56 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 20, 15:33 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 20, 15:21 EDT
Active Issue Alert – Raiser's Edge - #000390070
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 20, 09:06 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 20, 08:01 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 20, 07:44 EDT
Active Issue Alert – Multiple Products - 000390052
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 20, 03:59 EDT
Update - We are continuing to investigate this issue.
Sep 20, 03:20 EDT
Update - We are continuing to investigate this issue.
Sep 20, 03:11 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 20, 03:09 EDT
Update - We are continuing to investigate this issue.
Sep 20, 03:08 EDT
Update - We are continuing to investigate this issue.
Sep 20, 03:04 EDT
Update - We are continuing to investigate this issue.
Sep 20, 03:02 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 20, 02:19 EDT
Sep 19, 2022

No incidents reported.

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