Active Issue Alert – Blackbaud Merchant Services - #000117510
Monitoring - This issue is now resolved and refunds are processing normally. Please note our engineers are actively working to update the results of all impacted refunds due to this incident. Clients that received an error while refunding a transaction during this incident should not continue to refund these transactions. Results of the refunds are now being updated and Disbursement reports will be made available at that point.
Mar 18, 12:23 EDT
Update - We have identified an issue impacting some of our customers when attempting to refund transactions. Users are experiencing an Error: General System Failure. We are currently working to resolve this issue. At this time please do not continue attempting to process refunds until this issue is resolved.
Next Update will be on 3/18 at 12:00 PM EDT.
Mar 17, 16:31 EDT
Update - We have identified an issue impacting some of our customers when attempting to refund transactions. Users are experiencing an Error: General System Failure. We are currently working to resolve this issue. At this time please do not continue attempting to process refunds until this issue is resolved.
Next Update will be on 3/17 at 4:00 PM EDT.
Mar 17, 13:35 EDT
Update - We have identified an issue impacting some of our customers when attempting to refund transactions. Users are experiencing an Error: General System Failure. We are currently working to resolve this issue. At this time please do not continue attempting to process refunds until this issue is resolved.
Next Update will be on 3/17 at 12:00 PM EDT.
Mar 16, 17:01 EDT
Update - We have identified an issue impacting some of our customers that attempted to refund a transaction from 3/13-3/15. Users are experiencing a Gateway decline (General System Failure) when attempting to reprocess those refunds. At this time please do not continue attempting to process refunds for transactions that experienced an error from 3/13-3/15 until this issue is resolved.
Please note this issue does not impact new refunds which can be processed as normal.
Next Update will be at 4 PM ET.
Mar 16, 13:00 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 16, 12:12 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 16, 12:11 EDT

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Altru Operational
Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud Analytics Operational
Blackbaud Award Management (formerly AcademicWorks) Operational
Blackbaud Checkout ? Operational
Blackbaud Church Management Operational
Blackbaud CRM Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System Operational
Blackbaud Enrollment Management System Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management (EAP) Operational
Blackbaud Employee Giving Operational
Blackbaud Employee Volunteering Operational
Blackbaud Financial Aid Management Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking Operational
Blackbaud Outcomes Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services Operational
Blackbaud MobilePay Operational
Payments API Operational
Blackbaud Internet Solutions Operational
Blackbaud NetCommunity Operational
Blackbaud Payment Service Operational
Blackbaud Stewardship Management (Beta) Operational
Blackbaud Tuition Management ? Operational
Blackbaud Website Package ? Operational
Direct Marketing Operational
DonorCentral Operational
DonorCentral Operational
DonorCentral NXT Operational
Education Edge Operational
Education Edge Operational
Faculty Access for the Web Operational
Email Services Operational
eTapestry Operational
Financial Edge Operational
Financial Edge NXT Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Host*Net/FIMS/IGAM Operational
JustGiving Operational
Luminate Operational
Luminate Beta Operational
Luminate CMS Operational
Luminate Integration Operational
Luminate Online Operational
Luminate WebServices Operational
Luminate CRM Operational
MobileMission Operational
OmniPoint Operational
Online Express Operational
Online Express Operational
Givalanche Operational
Raiser's Edge Operational
Raiser's Edge NXT Degraded Performance
Communication Preference API (Beta) Operational
Constituent API Degraded Performance
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT Operational
List API (Beta) Operational
ResearchPoint Operational
Team Approach Operational
WealthPoint Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 8, 2020
Active Issue Alert – Host*Net/FIMS/IGAM - #000123062
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 8, 02:45 EDT
Investigating - We have identified an issue impacting a subset of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 8, 01:46 EDT
Apr 7, 2020
Active Issue Alert –Blackbaud Education Management Solutions - #000122755
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 7, 12:23 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 7, 11:47 EDT
Update - We have identified an issue in Education Management that is impacting the Directory functionality. Directory has currently been taken offline. Engineers are still working on it and hope to have Directory restored shortly.
Apr 7, 11:31 EDT
Update - We have identified an issue in Education Management that is impacting the Directory functionality. Directory has currently been taken offline. Engineers are still working on it and hope to have Directory restored shortly.
Apr 7, 10:34 EDT
Update - We have identified an issue in Education Management that is impacting the Directory functionality. Directory has currently been taken offline. Engineers are working on it and hope to have Directory restored shortly.
Apr 7, 10:05 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 7, 09:44 EDT
Active Issue Alert – Education Edge, Financial Edge, Raiser's Edge - #000122761
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 7, 11:34 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 7, 10:21 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 7, 09:53 EDT
Apr 6, 2020
Active Issue Alert – Email Services - #000122528
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 6, 13:55 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 6, 13:43 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 6, 13:12 EDT
Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020
Active Issue Alert – Education Edge, Financial Edge, Raiser's Edge - #000122134
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 3, 12:39 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 3, 12:00 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 3, 11:27 EDT
Maintenance Overage 20031712225282 - Multiple Services Affected
Resolved - The scheduled maintenance has been completed.
Apr 3, 05:48 EDT
Identified - Maintenance ID 20031712225282 - The maintenance that was scheduled to complete on 04/03/2020 at 3:00:00 AM EST has been extended to 5:00:00 AM EST.
This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Apr 3, 03:13 EDT
Apr 2, 2020
Resolved Issue Alert – Blackbaud Grantmaking - #000121829
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 2, 12:21 EDT
Apr 1, 2020
Active Issue Alert – Raiser's Edge NXT - #000121424
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 1, 10:43 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 1, 10:33 EDT
Mar 31, 2020
Active Issue Alert – Raisers Edge - #000121215
Resolved - This incident has been resolved.
Mar 31, 15:20 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 31, 15:03 EDT
Mar 30, 2020
Active Issue Alert – Raiser's Edge NXT - #000120803
Resolved - This incident has been resolved.
Mar 30, 15:57 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 30, 14:05 EDT
Active Issue Alert – Financial Edge, Raiser's Edge - #000120655
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 30, 12:16 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Mar 30, 11:50 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 30, 11:14 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 30, 10:32 EDT
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020
Active Issue Alert – Blackbaud Merchant Services - #000120535
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 27, 20:15 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Mar 27, 19:54 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 27, 19:27 EDT
Active Issue Alert – Raisers Edge NXT - #000120488
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 27, 17:02 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 27, 16:23 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 27, 16:11 EDT
Active Issue Alert – Education Edge, Raiser's Edge, Financial Edge - #000120351
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 27, 11:50 EDT
Update - We are continuing to investigate this issue.
Mar 27, 11:41 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 27, 11:40 EDT
Mar 26, 2020
Active Issue Alert – Blackbaud Merchant Services - #000120230
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 26, 23:20 EDT
Investigating - We have identified an issue impacting a subset of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 26, 22:35 EDT
Active Issue Alert – Education Edge, Financial Edge, Raiser's Edge - #000120028
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 26, 12:29 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 26, 11:50 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 26, 11:39 EDT
Mar 25, 2020
Active Issue Alert – Luminate Online, DonorCentral - #000119841
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 25, 18:44 EDT
Monitoring - Our engineers have successfully implemented a fix to resolve the errors. We will continue to monitor the affected services to ensure they are functioning normally. Please continue to reference this page for updates.
Mar 25, 17:54 EDT
Update - We are continuing to investigate this issue.
Mar 25, 16:36 EDT
Update - We are continuing to investigate this issue.
Mar 25, 16:35 EDT
Update - We are continuing to investigate this issue.
Mar 25, 16:35 EDT
Investigating - We have identified an issue impacting some of our Luminate customers when attempting to process donations from Facebook. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 25, 16:24 EDT
Active Issue Alert – Blackbaud Grantmaking - #000119858
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 25, 18:38 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 25, 18:26 EDT
← Incident History Powered by Statuspage