Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Next update will be 8AM ET on 11/29
Nov 24, 12:18 EST
Update - We have identified an issue impacting a small subset of customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible.
Nov 19, 12:59 EST
Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Next Update will be 9 Am ET on 11/19
Nov 18, 17:34 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 18, 16:42 EST

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Altru Operational
Blackbaud Analytics Operational
Blackbaud Award Management (formerly AcademicWorks) Operational
Blackbaud Checkout ? Operational
Blackbaud Church Management Operational
Blackbaud CRM Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System Operational
Blackbaud Enrollment Management System Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management (EAP) Operational
Smart Aid Operational
Blackbaud Employee Giving Operational
Blackbaud Employee Volunteering Operational
Blackbaud Financial Aid Management Operational
Blackbaud Fundraiser Performance Management Operational
Blackbaud Fundraiser Performance Management (FPM) Operational
FPM Data Integration Operational
Blackbaud Giving Search Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking Operational
Blackbaud Outcomes Operational
Blackbaud Guided Fundraising Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services Operational
Blackbaud MobilePay Operational
Payments API Operational
Blackbaud Internet Solutions Operational
Blackbaud NetCommunity Operational
Blackbaud Payment Service Operational
Blackbaud Stewardship Management (Beta) Operational
Blackbaud Tuition Management ? Operational
Blackbaud Website Package ? Operational
Direct Marketing Operational
DonorCentral NXT Operational
Education Edge Operational
Education Edge Operational
Faculty Access for the Web Operational
Email Services Operational
eTapestry Operational
Financial Edge Operational
Financial Edge NXT Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Host*Net/FIMS/IGAM Operational
JustGiving Operational
Luminate Operational
Luminate CMS Operational
Luminate Integration Operational
Luminate Online Operational
Luminate WebServices Operational
Luminate CRM Operational
MobileMission Operational
OmniPoint Operational
Online Express Operational
Online Express Operational
Raiser's Edge Operational
Raiser's Edge NXT Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT Operational
List API (Beta) Operational
Email Marketing Operational
ResearchPoint Degraded Performance
Grateful Patient Solution Operational
WealthPoint Operational
YourCause Operational
CSRconnect Operational
GrantsConnect Operational
NPOconnect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 28, 2021

No incidents reported today.

Nov 27, 2021

No incidents reported.

Nov 26, 2021
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 26, 19:56 EST
Update - Engineers have determined it is not possible for Blackbaud to send donation acknowledgement emails, for donations made between 2 p.m. on Tuesday, November 16 to 12 a.m. ET on Thursday November 18, to constituents on your behalf. To manually send those emails, please follow the instructions in this Knowledgebase article: https://kb.blackbaud.com/knowledgebase/articles/Article/197918.
Nov 22, 16:19 EST
Monitoring - As of 10 p.m. ET on Sunday, November 21, 2021, the issue with duplicate transactions being created when manually sending acknowledge emails has been resolved, and you may now resume resending acknowledgement emails through the Online Express plugin. If you have duplicate transactions that need to be cleaned up, please follow the instructions in this Knowledgebase article, https://kb.blackbaud.com/knowledgebase/articles/Article/197918.



While we continue to explore if we can bulk resend acknowledgement emails on your behalf for donations made between 2 p.m. ET on Tuesday, November 16, 2021 through 12 a.m. ET on Thursday, November 18, 2021 you can manually resend the emails by following the instructions in this Knowledgebase article, https://kb.blackbaud.com/knowledgebase/articles/Article/197918. If you choose to send emails on your own, we will exclude those donors if we are later able to send emails in bulk on your behalf. We will update this page once we have more information. Again, we apologize and thank you for your patience.
Nov 22, 11:10 EST
Update - As of 4:50 PM ET, the privacy policy and unsubscribe links included in acknowledgement emails are now working and accessible. We are still investigating the issue with duplicate transactions being created within the plugin when manually sending acknowledge emails. Please continue to refrain from sending acknowledgement emails through the Online Express plugin until this is resolved.

We apologize for this inconvenience and sincerely thank you for your patience. We will update this page once we have more information on our investigation into the duplicate transactions.
Nov 19, 17:42 EST
Update - In the previous status update we shared an alternative way for you to resend the acknowledgement emails for donations made between 2 p.m. ET on Tuesday through 12 a.m. ET on Thursday that were not sent. However, we have identified that duplicate transactions are created within the plugin when using this alternative. Until further notice, we ask all users refrain from resending acknowledgement emails through the Online Express plugin. If you did resend those missing acknowledgement emails and now have duplicate transactions, please follow the instructions in this KB article, https://kb.blackbaud.com/knowledgebase/articles/Article/197918 . We continue to look into the possibility of resending those emails, in bulk, on your behalf.

As noted in the previous status update, your donors should receive an acknowledgement email after making a donation. However, because of the fix we implemented, constituents are unable to access the privacy policy and unsubscribe links that are included in the acknowledgement email they receive. Engineers continue to investigate this and are working to fix that issue.

We will update this page once we have more information on our investigation.
Nov 19, 12:55 EST
Update - Going forward, your donors should receive an acknowledgement email after making a donation. However, because of the fix we implemented, constituents are unable to access the privacy policy link that is included in the acknowledgement email they receive. Engineers are aware of this and are working to fix that issue. Acknowledgement emails for donations made between 2 p.m. ET on Tuesday through 12 a.m. ET on Thursday were not sent. If you want to send those acknowledgement emails, please follow the instructions in this Knowledgebase article, https://kb.blackbaud.com/knowledgebase/articles/Article/197918. We are also looking into the possibility of sending those emails, in bulk, on your behalf. If you choose to send emails on your own, your donors should not receive duplicate emails if we are able to send those in bulk. We will update this page once we have more information on our investigation.
Nov 18, 16:06 EST
Update - As of 12:00 AM EST, donation acknowledgment emails should be sent for donations moving forward. We are working on a plan to best support customers who need to send acknowledgment emails for donations made during the time of the incident. We will update this status page with that information once we have more details to share.
Nov 18, 01:23 EST
Update - As of 6:00 p.m. ET, the processes that are expected to fix the issue are running as expected but will still take several hours to complete. Once those processes finish running, the issue should be resolved. In terms of sending donation acknowledgment emails, you have no action to take right now. Our team is fully focused on resolving this issue for you. Once the issue is resolved, we will focus our efforts on how best to send acknowledgment emails for donations made while this issue was occurring. Please subscribe to this alert so you can receive real-time updates once additional information is shared.
Nov 17, 18:11 EST
Update - As of 12:45 PM ET, progress for resolving this issue continues as expected. The processes that are expected to fix the issue will still take several hours to complete, but the team has not run into any issues so far. In terms of donation acknowledgement emails, you have no action to take right now. Those emails are not being sent to your donors, but our team is looking into the possibility of sending those emails, in bulk, once this issue is resolved. Please subscribe to this alert so you can receive real-time updates once additional information is shared.
Nov 17, 12:47 EST
Update - As we’ve investigated, we have determined that this issue is preventing email statistics from updating within Online Express. Additionally, while donations continue to process successfully, donation acknowledgement emails are not being sent. Acknowledgement emails, for donations made since this issue started at 12 p.m. ET on Tuesday, will not be sent to donors. Engineers are currently running several processes to resolve this issue; however, we don’t expect this issue to be resolved until Wednesday evening at the earliest. The team is looking into the possibility of sending donation confirmation emails retroactively. We will update you as we investigate that possibility. Please subscribe to this alert so you can receive real-time updates once additional information is shared.
Nov 17, 10:31 EST
Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates. The next update will occur at 12pm EST on 11/17/2021.
Nov 17, 08:18 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates. The next update will occur at 8am EST on 11/17/2021.
Nov 16, 23:01 EST
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 16, 22:16 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 16, 21:44 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 16, 20:58 EST
Nov 25, 2021

No incidents reported.

Nov 24, 2021

Unresolved incident: Active Issue Alert – ResearchPoint - #000305748.

Nov 23, 2021

No incidents reported.

Nov 22, 2021
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 22, 12:17 EST
Investigating - This issue is now resolved. If you continue having issues accessing your solution, please close and then reopen your web browser to be sure everything refreshes.
Nov 22, 11:07 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 22, 10:55 EST
Update - Just before 7:15 a.m. ET, we became aware that a subset of Blackbaud eTapestry® customers are receiving a “Your connection is not private” error message when attempting to access the solution. We are working with a third-party vendor to resolve this issue as quickly as we can. We will post more information to this page as it becomes available.
Nov 22, 09:36 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 22, 08:52 EST
Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021
Nov 18, 2021
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 18, 17:04 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 18, 16:31 EST
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 18, 16:06 EST
Identified - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Nov 18, 13:59 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 18, 13:04 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 18, 12:10 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 18, 09:14 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 18, 09:01 EST
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 18, 09:11 EST
Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 18, 08:42 EST
Update - We are continuing to investigate this issue.
Nov 18, 06:44 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 18, 05:47 EST
Nov 17, 2021
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 17, 14:11 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. The next update will be 3:00 PM EST.
Nov 17, 13:40 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. The next update will be 2:00 PM EST.
Nov 17, 12:20 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. The next update will be 12 PM EST tomorrow 11/17/2021.
Nov 16, 13:57 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. The next update will be at 1:30 PM EST.
Nov 16, 12:21 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 16, 11:56 EST
Resolved - This incident is resolved.
Nov 17, 06:01 EST
Update - Maintenance ID 21102911395936 - The maintenance that was scheduled to complete on 11/17/2021 at 3:00 AM EST has been extended to 6:00 AM EST.
This maintenance is necessary to upgrade Raiser's Edge to Patch 26.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Nov 17, 05:07 EST
Identified - Maintenance ID 21102911395936 - The maintenance that was scheduled to complete on 11/17/2021 at 3:00 AM EST has been extended to 5:00 AM EST.
This maintenance is necessary to upgrade Raiser's Edge to Patch 26.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Nov 17, 03:20 EST
Nov 16, 2021
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 16, 19:19 EST
Update - Our engineers are continuing work to address this issue for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. The next update will be available at 9:00 PM EST.
Nov 16, 18:16 EST
Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 16, 17:27 EST
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 16, 17:13 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 16, 16:32 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 16, 15:57 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 16, 11:10 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 16, 09:37 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 16, 00:07 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 15, 23:27 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 15, 23:13 EST
Nov 15, 2021
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 15, 19:20 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 15, 18:40 EST
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 15, 18:05 EST
Update - A fix has been implemented and engineers are monitoring the results. If you are still having issues please refer to this Knowledge Base article https://kb.blackbaud.com/knowledgebase/articles/Article/197671. Next update will be at 6 PM ET
Nov 15, 17:01 EST
Monitoring - A fix has been implemented and engineers are monitoring the results. If you are still having issues please refer to this Knowledge Base article https://bbkb.blackbaud.com/knowledgebase-internal/articles/Article/197671.
Nov 15, 16:12 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 15, 15:27 EST
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 15, 16:28 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 15, 15:10 EST
Nov 14, 2021

No incidents reported.