Monitoring - An issue impacting some of our customers should now be resolved and services should be restored. Our Engineers are continuing to monitor overnight. If you have any questions about status in the future, you can always get updates at this page. Next update 4/17 at 10:30 AM ET.
Apr 16, 2024 - 18:20 EDT
Update - A subset of users are receiving the following error in different areas of the application. "Error: An unknown error occurred during the request. This could indicate a request to an invalid endpoint." Our engineers are still investigating the issue and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 16, 2024 - 16:55 EDT
Update - While actively working on this issue, we've noted that some users began reporting timeout errors or "This page cannot be reached" on Tuesday around 2 PM EDT. We are seeing this clear for most users now so please try refreshing or logging in again. Our engineers continue diagnosing the event and working to resolve it for you. Please continue to reference this page for updates.
Apr 16, 2024 - 14:45 EDT
Update - A subset of users are receiving the following error in different areas of the application. "Error: An unknown error occurred during the request. This could indicate a request to an invalid endpoint."
Our engineers are still investigating the issue and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update for this issue will be provided by 5:00 PM EDT.

Apr 16, 2024 - 14:06 EDT
Investigating - A subset of users are receiving the following error in different areas of the application. "Error: An unknown error occurred during the request. This could indicate a request to an invalid endpoint."
Our engineers are continuing to investigate and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update for this issue will be provided by 2:00 PM EDT.

Apr 16, 2024 - 09:56 EDT
Monitoring - A subset of users are receiving the following error in different areas of the application. "Error: An unknown error occurred during the request. This could indicate a request to an invalid endpoint."
Our engineers are diagnosing the event and working to resolve it for you. Please continue to reference this page for updates.

Apr 15, 2024 - 20:55 EDT
Update - A subset of users are receiving the following error in different areas of the application. "Error: An unknown error occurred during the request. This could indicate a request to an invalid endpoint."
Our engineers are diagnosing the event and working to resolve it for you. Please continue to reference this page for updates.

Apr 15, 2024 - 13:32 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 15, 2024 - 11:09 EDT

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Degraded Performance
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ ? Operational
Blackbaud Website Package ? Operational
Direct Marketing™ Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) ? Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® NPOconnect® Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 16, 2024
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 16, 17:29 EDT
Update - We have identified an issue impacting some of our customers causing data mismatches in Fitness Totals and Leaderboards within the affected services. Our engineers have successfully diagnosed the issue and have mitigated impact to Fitness Totals. Our engineers will continue to work on correcting Leaderboards data. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be provided by 04/17/2024 1:00PM ET.
Apr 16, 11:38 EDT
Update - We have identified an issue impacting some of our customers causing data mismatches in Fitness Totals and Leaderboards within the affected services. Our engineers have successfully diagnosed the issue and have mitigated impact to Fitness Totals. Our engineers will continue to work on correcting Leaderboards data. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be provided by 04/16/2024 10:00AM ET.
Apr 12, 14:12 EDT
Update - We have identified an issue impacting some of our customers causing data mismatches in Fitness Totals and Leaderboards within the affected services. Our engineers have successfully diagnosed the issue and have mitigated impact to Fitness Totals. Our engineers will continue to work on correcting Leaderboards data. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be provided by 04/12/2024 10:00AM ET.
Apr 11, 11:24 EDT
Identified - We have identified an issue impacting some of our customers causing data mismatches in Fitness Totals and Leaderboards within the affected services. Our engineers have successfully diagnosed the issue and have mitigated impact to Fitness Totals. Our engineers will continue to work on correcting Leaderboards data. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be provided by 04/09/2024 10:00AM ET.
Apr 8, 14:00 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 16, 16:40 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 16, 16:39 EDT
Resolved - An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 16, 10:54 EDT
Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 16, 10:37 EDT
Update - We've identified an issue impacting admins who are receiving errors when requesting SMS codes. This can be corrected by updating the country code on your record. Our engineers are currently investigating. However, donation pages are up and non-admin users are still able to login.
Apr 16, 10:21 EDT
Update - We've identified an issue impacting a subset of customers causing errors when requesting SMS codes. This can be corrected by updating the country code on your record. Our engineers are currently investigating.
Apr 16, 10:19 EDT
Investigating - We've identified an issue impacting a subset of customers causing errors when requesting SMS codes. This can be corrected by updating the country code on your record. Our engineers are currently investigating.
Apr 16, 10:19 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 16, 08:22 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 16, 08:20 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 16, 07:46 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 16, 07:11 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 16, 06:28 EDT
Apr 15, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 15, 15:34 EDT
Update - Users may receive the following error may when adding rows to batch: "Error: an error occurred while sending credit card information to the Blackbaud Payment Service." Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 15, 15:13 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 15, 14:57 EDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Resolved - This incident has been resolved.
Apr 12, 15:28 EDT
Update - We are aware of an issue where newly-invited users are not appearing when an admin is modifying user rights. Users may still access the solution upon accepting their invite. Engineers are working to resolve the issue. Please continue to reference this page for updates.
Apr 12, 13:41 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 12, 13:34 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 12, 14:45 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness. Our engineers are continuing to investigate the root cause. Further updates will be released by 10:00 AM ET on 04/15/2024.
Apr 12, 09:37 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness. The issue has resurfaced today and our engineers have mitigated impact. Our engineers are continuing to investigate the root cause. Further updates will be released by 10:00 AM ET on 04/12/2024.
Apr 11, 14:13 EDT
Monitoring - We have identified an issue impacting some of our customers causing intermittent slowness. The issue has resurfaced today and our engineers have mitigated impact. Our engineers are continuing to investigate the root cause. Further updates will be released by 10:00 AM ET on 04/11/2024.
Apr 10, 10:39 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness. The issue has resurfaced today and our engineers have mitigated impact. Our engineers will continue to investigate and review additional data. Please continue to reference this page for updates.
Apr 10, 07:39 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness. The issue has resurfaced today and our engineers are currently working to mitigate the issue. Our engineers will continue to investigate and review additional data. Please continue to reference this page for updates.
Apr 10, 07:14 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness. The fix has been implemented and we are continuing to monitor the results. At this time, the slowness has been mitigated. Please continue to reference this page for updates.
Apr 9, 14:17 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness. The fix has been implemented and we are continuing to monitor the results. At this time, the slowness has been mitigated. Further updates will be released at 10:00 AM ET on 04/10/2024.
Apr 9, 13:35 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness. A fix has been implemented and we are continuing to monitor the results. Please continue to reference this page for updates.
Apr 9, 12:03 EDT
Monitoring - We have identified an issue impacting some of our customers causing intermittent slowness. A fix has been implemented and we are monitoring the results. Please continue to reference this page for updates.
Apr 9, 11:32 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Apr 9, 11:25 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 9, 11:17 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 9, 09:28 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 12, 14:14 EDT
Monitoring - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 11, 19:03 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 11, 17:02 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 12, 12:12 EDT
Update - We have identified an issue impacting some of our customers causing Affluence Insight not being appended to records in ResearchPoint. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 12, 11:57 EDT
Update - We have identified an issue impacting some of our customers causing Affluence Insight not being appended to records in ResearchPoint. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 12, 11:17 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 12, 10:46 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 12, 10:13 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 12, 09:32 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 12, 07:07 EDT
Apr 11, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 11, 21:54 EDT
Update - We are continuing to investigate this issue.
Apr 11, 21:33 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 11, 21:24 EDT
Resolved - This incident has been resolved.
Apr 11, 19:18 EDT
Update - Our engineers have identified a vendor issue that is causing intermittent CVV/CVC errors when attempting to process transactions. Subsequent attempts to transact are successful and donors should retry.
Apr 11, 13:08 EDT
Update - Our engineers have identified a vendor issue that is causing intermittent CVV/CVC errors when attempting to process transactions. Subsequent attempts to transact are successful and donors should retry.
Apr 11, 10:36 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 11, 10:31 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 11, 13:39 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Apr 11, 09:22 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 11, 08:31 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 11, 07:57 EDT
Identified - We have identified an issue impacting a subset of JustGiving customers. This is affecting new charities wishing to sign up for fundraising. An ‘Ouch!Something went wrong’ error message is received. There is also some restricted access to other areas of the JustGiving site, Terms and Conditions, Privacy Policy etc where the error message is also received. This is not affecting making donations to existing sites or pages. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Apr 11, 06:17 EDT
Investigating - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 11, 06:01 EDT
Apr 10, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 10, 11:45 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 10, 11:18 EDT
Apr 9, 2024
Apr 8, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 8, 13:50 EDT
Update - We have identified an issue impacting some of our customers causing data mismatches in Fitness Totals and Leaderboards within the affected services. Our engineers have successfully diagnosed the issue and have mitigated impact to Fitness Totals. Our engineers will continue to work on correcting Leaderboards data. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be provided by 04/09/2024 10:00AM ET.
Apr 8, 11:42 EDT
Update - We have identified an issue impacting some of our customers causing data mismatches in Fitness Totals within the affected services. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be provided by 04/08/2024 10:00AM ET.
Apr 5, 16:00 EDT
Update - We have identified an issue impacting some of our customers causing data mismatches in Fitness Totals within the affected services. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be provided by 04/04/2024 09:00AM ET.
Apr 3, 14:00 EDT
Update - We have identified an issue impacting some of our customers causing data mismatches in Fitness Totals within the affected services. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be provided by 04/03/2024 09:00AM ET.
Apr 2, 14:11 EDT
Identified - We have identified an issue impacting some of our customers causing data mismatches in Fitness Totals within the affected services. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be provided 04/02/2024 09:00AM ET.
Mar 29, 14:00 EDT
Investigating - We have identified an issue impacting some of our customers causing data mismatches in Fitness Totals within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 29, 10:02 EDT
Apr 7, 2024

No incidents reported.

Apr 6, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 6, 16:31 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 6, 15:17 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 6, 13:55 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 6, 13:38 EDT
Apr 5, 2024
Resolved - This incident is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 5, 18:35 EDT
Identified - We have identified an issue impacting the FPM SFTP site. Customers may see delays in data being updated in the product, and will not be able to access the site to retrieve the nightly export files. Our engineers have diagnosed the issue and working to restore this service as quickly as possible. Please continue to reference this page for updates. The next update will be at 5:00 PM EST.
Apr 5, 12:29 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. The next update will be at 12:00 PM EST.
Apr 5, 08:42 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 5, 07:32 EDT
Resolved - This incident has been resolved.
Apr 5, 15:16 EDT
Update - We have identified an issue displaying an error Cannot locate AFN key in registry that is impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 5, 12:57 EDT
Investigating - We have identified an issue displaying an error Cannot locate AFN key in registry that is impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 5, 12:27 EDT
Resolved - An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 5, 10:06 EDT
Update - We are continuing to investigate this issue.
Apr 5, 09:37 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 5, 09:37 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 5, 09:00 EDT
Investigating - We have identified an issue impacting UK Grantmaking customers causing errors when generating email correspondence and exporting to Excel. Our engineers are diagnosing the event and are working to resolve as quickly as possible. Please continue to reference this page for updates.
Apr 5, 06:19 EDT
Apr 4, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 4, 21:34 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 4, 20:58 EDT
Resolved - An issue impacting payment terminals both displaying an offline status within Altru and the BBMS portal has been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 4, 13:05 EDT
Update - Our payment terminal provider has confirmed an issue on their side causing the impacted terminals to appear offline. They have identified the cause and are working on a fix. Please continue to reference this page for updates.
Apr 4, 12:22 EDT
Update - Select payment terminals are both displaying an offline status within Altru and the BBMS portal. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 4, 11:14 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 4, 11:04 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 4, 10:17 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 4, 10:13 EDT
Apr 3, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 3, 10:15 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 3, 09:54 EDT
Apr 2, 2024