All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://www.blackbaud.com/support/support.aspx).

Altru Operational
Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud Analytics Operational
Blackbaud Award Management (formerly AcademicWorks) Operational
Blackbaud Checkout ? Operational
Blackbaud CRM Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System Operational
Blackbaud Enrollment Management System Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System Operational
Core Functionality Operational
School API Operational
Blackbaud Employee Giving Operational
Blackbaud Employee Volunteering Operational
Blackbaud Financial Aid Management Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking Operational
Blackbaud Outcomes Operational
Blackbaud Internet Solutions Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services Operational
Blackbaud MobilePay Operational
Payments API (Beta) Operational
Blackbaud NetCommunity Operational
Blackbaud Payment Service Operational
Blackbaud Stewardship Management (Beta) Operational
Blackbaud Tuition Management ? Operational
Blackbaud Website Package ? Operational
Direct Marketing Operational
DonorCentral Operational
DonorCentral Operational
DonorCentral NXT Operational
Education Edge Operational
Education Edge Operational
Faculty Access for the Web Operational
Email Services Operational
eTapestry Operational
Financial Edge Operational
Financial Edge NXT Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API (Beta) Operational
Treasury API Operational
Host*Net/FIMS/IGAM Operational
JustGiving Operational
Luminate Operational
Luminate Beta Operational
Luminate CMS Operational
Luminate Integration Operational
Luminate Online Operational
Luminate WebServices Operational
Luminate CRM Operational
OmniPoint Operational
Online Express Operational
Online Express Operational
Givalanche Operational
Raiser's Edge Operational
Raiser's Edge NXT Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Opportunity API Operational
Raiser's Edge NXT Operational
ResearchPoint Operational
Team Approach Operational
WealthPoint Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 19, 2019

No incidents reported today.

Apr 18, 2019

No incidents reported.

Apr 17, 2019
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 17, 16:45 EDT
Investigating - We have identified an issue impacting some of our Luminate Online Integration customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 17, 15:37 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 17, 15:08 EDT
Update - We have identified an issue impacting some of our customers causing slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 17, 14:33 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 17, 14:03 EDT
Resolved - This incident has been resolved.
Apr 17, 11:33 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Apr 17, 11:33 EDT
Resolved - We identified an issue impacting a subset of our Raiser's Edge NXT customers when using Database View. Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.
Apr 17, 02:33 EDT
Apr 16, 2019
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 16, 19:11 EDT
Update - We have identified an issue impacting some of our Education Edge, Financial Edge, and Raiser's Edge
customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 16, 18:48 EDT
Investigating - We have identified an issue impacting some of our Education Edge, Financial Edge, and Raiser's Edge customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 16, 18:10 EDT
Resolved - An issue impacting some of our Blackbaud Education Management Solutions customers, causing errors when accessing reporting, is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 16, 19:10 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 16, 15:46 EDT
Update - We have identified an issue impacting a small portion of our Team Approach customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 16, 15:24 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 16, 15:10 EDT
Resolved - This incident has been resolved.
Apr 16, 03:41 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 16, 03:40 EDT
Apr 15, 2019
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 15, 15:59 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. This is currently not impacting donations or functions of the application. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 15, 15:40 EDT
Investigating - We have identified an issue impacting some of our Luminate Online customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 15, 14:41 EDT
Resolved - This incident has been resolved.
Apr 15, 15:23 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 15, 13:55 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 15, 15:21 EDT
Update - As previously reported, we have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected services. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 15, 15:06 EDT
Investigating - We have identified an issue impacting a some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 15, 14:33 EDT
Apr 14, 2019
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 14, 12:00 EDT
Investigating - We have identified an issue impacting some of our Research Point customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 14, 11:22 EDT
Apr 13, 2019

No incidents reported.

Apr 12, 2019
Resolved - We identified an issue impacting a subset of our Financial Edge NXT customers causing intermittent slowness, errors or other service issues .

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Apr 12, 17:48 EDT
Apr 11, 2019
Resolved - An issue impacting a small subset of our Team approach customers causing errors when accessing reporting is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 11, 18:31 EDT
Update - We have identified an issue impacting a small subset of our Team approach customers causing errors when accessing reporting. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 11, 18:14 EDT
Investigating - We have identified an issue impacting a small subset of our Team approach customers causing errors when accessing reporting. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 11, 17:19 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 11, 14:55 EDT
Identified - Our engineers have successfully diagnosed the issue and we are working to address it now. Please continue to reference this page for updates.
Apr 11, 14:42 EDT
Investigating - We have identified an issue impacting some of our customers causing errors attempting to access FIMS. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 11, 14:25 EDT
Resolved - This incident has been resolved.
Apr 11, 00:56 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 11, 00:42 EDT
Apr 10, 2019
Resolved - An issue impacting a small subset of our Financial Edge NXT customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 10, 22:05 EDT
Investigating - We have identified an issue impacting a small subset of our Financial Edge NXT customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 10, 21:56 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 10, 21:55 EDT
Investigating - We have identified an issue impacting some of our customers causing them to be unable to acces their deliverables. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 10, 21:32 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 10, 14:52 EDT
Update - We are continuing to monitor for any further issues.
Apr 10, 14:23 EDT
Monitoring - We have identified an issue where a subset of customers are unable to retrieve reports. This is not affecting donations or transactions. We are continuing to monitor for any further issues, we are continuing to monitor progress for CRM and Altru customers after the fix was implemented. We are working to ensure service is restored for all customers as quickly as possible. Please continue to reference this page for updates. We will provide a new update in one hour.

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 10, 13:05 EDT

Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 10, 12:34 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 10, 12:02 EDT
Apr 10, 13:37 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 10, 13:28 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 10, 12:59 EDT
Apr 9, 2019

No incidents reported.

Apr 8, 2019
Resolved - Earlier today we identified an issue impacting a small subset of our customers causing issues with loading the navigation bar. Our engineers have successfully implemented a fix and services were restored. If you have any questions about status in the future, you can always get updates at this page.
Apr 8, 17:20 EDT
Resolved - Earlier today we identified an issue impacting some of our customers loading constituent errors or trying to utilize Database View. Our engineers successfully implemented a fix and services were restored. If you have any questions about status in the future, you can always get updates at this page.
Apr 8, 12:00 EDT
Apr 7, 2019
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 7, 09:54 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 7, 09:43 EDT
Apr 6, 2019

No incidents reported.

Apr 5, 2019
Resolved - This incident has been resolved.
Apr 5, 17:18 EDT
Monitoring - Our engineers have implemented a fix for the latency Education Edge. Financial Edge, and Raiser's Edge customers were experiencing.. We are currently monitoring for any further issues. Please continue to reference this page for updates.
Apr 5, 16:48 EDT
Update - As previously reported, our engineers have successfully diagnosed the root cause of the latency issue and have all the appropriate engineers and our vendors working to address it for you. During this investigation a small subset of customers may have experienced a brief outage when trying to use Blackbaud NetCommunity alongside Raiser's Edge, Education Edge and Financial Edge. That issue has been restored however we continue to address the issue with latency. Please continue to reference this page for updates. Next update will be in one hour.
Apr 5, 16:22 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates
Apr 5, 16:06 EDT
Update - We are continuing to work toward a solution for an issue impacting some of our Education Edge. Financial Edge, and Raiser's Edge customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the root cause of the issue and have all the appropriate engineers and our vendors working to address it for you. As we work toward a solution, there may be some loss of service while we implement the fix. Please continue to reference this page for updates. Next update in one hour.
Apr 5, 16:06 EDT
Update - We have isolated the cause of an issue impacting some of our Education Edge. Financial Edge, and Raiser's Edge customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the root cause of the issue and have all the appropriate engineers and our vendors working to address it for you. We will need to restart some redundant systems in order to validate the fix, but this will not affect service. Please continue to reference this page for updates.
Apr 5, 15:24 EDT
Identified - We have isolated the cause of an issue impacting some of our Education Edge. Financial Edge, and Raiser's Edge customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the root cause of the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 5, 14:39 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 5, 14:20 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 5, 12:24 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 5, 11:51 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 5, 10:52 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 5, 10:39 EDT