All Systems Operational

About This Site

Welcome to the status page for Blackbaud Unplanned Events. Issues impacting our products and services are tracked here. Monitor this page if you are experiencing an issue and stay updated on the resolution.

We continue to make improvements as we centralize resources and improve your experience! Let us know what you think! Email us at statuspage.feedback@blackbaud.com

Planned maintenance details are listed here: http://maintenance.blackbaud.com

Altru   Operational
Blackbaud Analytics   Operational
Blackbaud Checkout   ? Operational
Blackbaud CRM   Operational
Blackbaud Internet Solutions   Operational
Blackbaud Merchant Services   Operational
Blackbaud NetCommunity   Operational
Blackbaud Payment Service   Operational
Direct Marketing   Operational
Education Edge Operational
Education Edge   Operational
Faculty Access for the Web   Operational
Email Services   Operational
eTapestry   Operational
Financial Edge   Operational
Financial Edge NXT   Operational
Luminate Operational
Luminate Beta   Operational
Luminate CMS   Operational
Luminate Integration   Operational
Luminate Online   Operational
Luminate WebServices   Operational
Luminate CRM   Operational
Online Express Operational
Online Express   Operational
Givalanche   Operational
Raiser's Edge   Operational
Raiser's Edge NXT   Operational
ResearchPoint   Operational
Sphere   Operational
Team Approach   Operational
WealthPoint   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 25, 2018
Resolved - An issue impacting some of our Blackbaud NetCommunity and RE7 customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 25, 16:56 EDT
Update - We have identified an issue impacting some of our Blackbaud NetCommunity and RE7 customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 25, 15:50 EDT
Identified - We have identified an issue impacting some of our Blackbaud NetCommunity and RE7 customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 25, 14:53 EDT
Investigating - We have identified an issue impacting some of our Blackbaud NetCommunity and RE7 customers causing intermittent slowness, errors or other service issues. Our engineers are still working to resolve the issue and get your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 25, 14:01 EDT
Update - Blackbaud Engineers continue to troubleshoot an issue impacting some of our customers Blackbaud NetCommunity and Raisers Edge causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 25, 13:31 EDT
Identified - We have identified an issue impacting some of our Blackbaud NetCommunity, Raisers Edge customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 25, 13:02 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 25, 12:29 EDT
Apr 24, 2018

No incidents reported.

Apr 23, 2018
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 23, 03:34 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 23, 03:14 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 23, 02:43 EDT
Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 20, 2018
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 20, 10:11 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 20, 09:47 EDT
Resolved - If you’re unable to connect to your Blackbaud solution, you may need to upgrade your Citrix Receiver version. For more information and how to upgrade, visit http://upgrade.blackbaud.com.
Apr 20, 09:10 EDT
Monitoring - If you’re unable to connect to your Blackbaud solution, you may need to upgrade your Citrix Receiver version. For more information and how to upgrade, visit http://upgrade.blackbaud.com.
Apr 17, 23:00 EDT
Apr 19, 2018
Resolved - An issue impacting a small subset of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. Please note that jobs may extra time to complete. If you have any questions about status in the future, you can always get updates at this page. Thank you
Apr 19, 17:16 EDT
Monitoring - An issue impacting a small subset of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. Please note that jobs may extra time to complete. We are currently monitoring for further issues. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 19, 15:46 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Apr 19, 15:23 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 19, 14:56 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 19, 02:15 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 19, 01:47 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 19, 01:27 EDT
Apr 18, 2018
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 18, 17:37 EDT
Update - As we previously reported, we have identified an issue impacting some of our Luminate Beta customers who may be experiencing stale data. Please note that this is not impacting transactions or other functions of the application. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Next update will be provided at 9pm ET.
Apr 18, 16:54 EDT
Update - We have identified an issue impacting some of our Luminate Beta customers may be experiencing stale data. Please note that this is not impacting transactions or other functions of the application. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Next update will be provided at 4pm ET.
Apr 18, 12:48 EDT
Update - We have identified an issue impacting some of our Luminate Beta customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 18, 12:21 EDT
Update - We have identified an issue impacting some of our Luminate Beta customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 18, 11:40 EDT
Investigating - We have identified an issue impacting a small subset of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 18, 11:09 EDT
Resolved - An issue impacting some of our Team Approach customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 18, 08:11 EDT
Update - We have identified an issue impacting some of our Team Approach customers. Our engineers are working diligently to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 18, 08:11 EDT
Identified - We have identified an issue impacting some of our Team Approach customers. Our engineers are working diligently to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 18, 08:05 EDT
Investigating - We have identified an issue impacting some of our Boston Team Approach customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 18, 07:33 EDT
Apr 17, 2018
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 17, 14:28 EDT
Investigating - We have identified an issue impacting some of our Altru customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 17, 14:05 EDT
Apr 16, 2018
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 16, 22:11 EDT
Monitoring - We have currently monitoring an issue impacting some of our Education Edge, Financial Edge, and Raiser's Edge customers causing latency and timeouts when attempting to connect to the Sydney Citrix login page. Our engineers are monitoring the event and verifying that services are available. Please continue to reference this page for updates.
Apr 16, 21:40 EDT
Investigating - We have identified an issue impacting some of our Education Edge, Financial Edge, and Raiser's Edge customers causing latency and timeouts when attempting to connect to the Sydney Citrix login page. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 16, 21:20 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 16, 21:15 EDT
Identified - We have identified an issue impacting some of our customers in which users cannot connect to the file server via SFTP. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 16, 21:00 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 16, 20:54 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 16, 12:46 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 16, 12:25 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 16, 11:29 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent connection problems. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 16, 10:55 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 16, 10:24 EDT
Apr 15, 2018

No incidents reported.

Apr 14, 2018
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 14, 15:58 EDT
Investigating - We have identified an issue impacting some of our Financial Edge NXT customers causing errors when attempting to open database view from within the application. This would only affect new users or users who have not opened database view within the last 14 days. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 14, 15:45 EDT
Apr 13, 2018

No incidents reported.

Apr 12, 2018
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 12, 23:51 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 12, 23:32 EDT
Apr 11, 2018

No incidents reported.