Blackbaud Status

Jul 12, 2020

Maintenance Overage 20060906460258 - Blackbaud NetCommunity

Resolved - This incident has been resolved.
Jul 12, 07:51 EDT

Identified - Maintenance ID 20060906460258 - The maintenance that was scheduled to complete on 07/12/2020 at 7:00:00 AM has been extended to 8:00:00 AM.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Jul 12, 07:07 EDT

Active Issue Alert – Luminate Online - #000148540

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 12, 04:24 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 12, 03:35 EDT

Jul 11, 2020

No incidents reported.

Jul 10, 2020

Active Issue Alert – Education Edge, Financial Edge, Raiser's Edge - #000148302

Resolved - This incident has been resolved.
Jul 10, 12:53 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 10, 12:13 EDT

Active Issue Alert – Blackbaud Merchant Services - #000146437

Resolved - This incident is now resolved and all affected transactions were disbursed as part of July Cycle 1 deposit today July 10th.
Jul 10, 11:32 EDT

Monitoring - Update: All funds missing from the June Cycle 4 (6/23-6/30) disbursement will now be included in the next available 4 times a month deposit date, this Friday 7/10. The affected transactions will be combined with transactions for July Cycle 1 (7/1-7/7) and will be part of our next Disbursement report and deposit.
Jul 7, 11:28 EDT

Update - We have identified an issue impacting some of our customers causing transactions to be missing in disbursement report. Our engineers are still diagnosing the event and working to resolve it for you as quickly as possible. The next update will be on 07/07/20 at 1:00 PM EDT.
Jul 7, 08:54 EDT

Identified - We have identified an issue impacting some of our customers causing transactions to be missing in disbursement report. Our engineers are still diagnosing the event and working to resolve it for you as quickly as possible. The next update will be on 07/07/20 at 9:00 AM EDT.
Jul 6, 15:52 EDT

Update - We have identified an issue impacting some of our customers causing transactions to be missing in disbursement report. Our engineers are still diagnosing the event and working to resolve it for you as quickly as possible. The next update will be at 5:00 PM ET or when we get more information.
Jul 6, 13:10 EDT

Investigating - We have identified an issue impacting some of our customers causing transactions to be missing in disbursement report. Our engineers are still diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 6, 11:09 EDT

Active Issue Alert – Grantmaking - 000148122

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 10, 07:43 EDT

Update - As previously reported, we have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Thank you for your patience. Please continue to reference this page for updates.
Jul 10, 06:34 EDT

Update - As previously reported, we have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Thank you for your patience. Please continue to reference this page for updates.
Jul 10, 05:00 EDT

Update - As previously reported, we have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be at 5:00 AM EST or as more information becomes available.
Jul 10, 04:00 EDT

Update - As previously reported, we have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 10, 03:02 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 10, 02:00 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 10, 01:15 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 10, 00:26 EDT

Jul 9, 2020

No incidents reported.

Jul 8, 2020

Active Issue Alert – Email Services - #000147251

Resolved - An issue impacting some of our customers is now resolved and emails are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 8, 19:26 EDT

Update - Our email services have been restored, however we anticipate delays up to 7 hours for emails to be received as queued emails are sent. The next update will be at 6:00 PM ET.
Jul 8, 15:56 EDT

Update - Our email services have been restored, however we anticipate delays up to 7 hours for emails to be received as queued emails are sent. The next update will be at 4:00 PM ET or when we have more information.
Jul 8, 14:06 EDT

Update - Our email services have been restored, however we anticipate delays up to 7 hours for emails to be received as queued emails are sent. The next update will be at 2:00 PM ET or when we have more information.
Jul 8, 11:56 EDT

Monitoring - Our email services have been restored, however we anticipate delays up to 7 hours for emails to be received as queued emails are sent. The next update will be at 5:00 PM ET or when we have more information.
Jul 8, 09:37 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 8, 09:01 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 8, 08:34 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 8, 07:59 EDT

Active Issue Alert – Online Express - #000147565

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 8, 16:28 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 8, 16:05 EDT

Jul 7, 2020

Active Issue Alert – Raisers Edge NXT - #000147088

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 7, 16:13 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 7, 15:40 EDT

Active Issue Alert – Host*Net/FIMS/IGAM - #000146952

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 7, 13:00 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 7, 12:52 EDT

Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 7, 12:16 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 7, 12:15 EDT

Active Issue Alert – JustGiving - #000146817

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 7, 09:51 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 7, 08:49 EDT

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 7, 08:18 EDT

Jul 6, 2020

Active Issue Alert – Blackbaud Merchant Services - #000146437

Resolved - This incident has been resolved.
Jul 6, 10:41 EDT

Update - We have identified an issue impacting some of our customers causing transactions to be missing in disbursement report. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 6, 10:34 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 6, 10:11 EDT

Active Issue Alert – Blackbaud Tuition Management - #000146407

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 6, 10:38 EDT

Investigating - We are currently experiencing an issue with Parent chat support for Smart Tuition and Smart Aid.
Jul 6, 09:16 EDT

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

Maintenance Overage 10655 - Multiple Services Affected

Resolved - The scheduled maintenance has been completed.
Jul 3, 04:50 EDT

Identified - Maintenance ID 10655 - The maintenance that was scheduled to complete on 07/03/2020 at 3:00:00 AM EST has been extended to 5:00:00 AM EST.
This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Jul 3, 03:13 EDT

Jul 2, 2020

Active Issue Alert – Raiser's Edge NXT- #000146124

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 2, 20:10 EDT

Update - We are continuing to investigate this issue.
Jul 2, 14:22 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 2, 14:12 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 2, 13:24 EDT

Jul 1, 2020

No incidents reported.

Jun 30, 2020

Active Issue Alert – signin.blackbaud.com - #000145243

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 30, 12:31 EDT

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 30, 12:10 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 30, 11:25 EDT

Active Issue Alert – JustGiving - #000145202

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 30, 12:19 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 11:07 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 30, 10:35 EDT

Active Issue Alert – Blackbaud CRM, Blackbaud Internet Solutions - #000145247

Resolved - This incident is related and will be tracked under https://manage.statuspage.io/pages/q8hn1tdbtyhh/incidents/ljfqyn3xr06j
Jun 30, 12:16 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 30, 11:33 EDT

Maintenance Overage 000145117 - Multiple Services Affected

Resolved - Maintenance ID 20062909263863 - The maintenance that was scheduled to complete on 06/30/2019 at 3:00:00 AM EDT has been has completed
Jun 30, 08:28 EDT

Update - Maintenance ID 20062909263863 - The maintenance that was scheduled to complete on 06/30/2019 at 3:00:00 AM EDT has been extended to 9:00:00 AM EDT.
This critical maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance. Please keep checking status page for updates.
Jun 30, 07:56 EDT

Update - Maintenance ID 20062909263863 - The maintenance that was scheduled to complete on 06/30/2019 at 3:00:00 AM EDT has been extended to 8:00:00 AM EDT.
This critical maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance. Please keep checking status page for updates.
Jun 30, 06:59 EDT

Update - Maintenance ID 20062909263863 - The maintenance that was scheduled to complete on 06/30/2019 at 3:00:00 AM EDT has been extended to 7:00:00 AM EDT.
This critical maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance. Please keep checking status page for updates.
Jun 30, 05:11 EDT

Identified - Maintenance ID 20062909263863 - The maintenance that was scheduled to complete on 06/30/2019 at 3:00:00 AM EDT has been extended to 6:00:00 AM EDT.
This critical maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance. Please keep checking status page for updates.
Jun 30, 03:12 EDT

Jun 29, 2020

Active Issue Alert – Raiser's Edge, Financial Edge - #000143632

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 29, 16:36 EDT

Update - As previously reported, we have identified an issue impacting a minor subset of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and are working to address it now. Please continue to reference this page for updates.
Jun 29, 10:17 EDT

Update - As previously reported, we have identified an issue impacting a minor subset of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and are working to address it now. Please continue to reference this page for updates. The next update will be provided on 06/29/2020 at 10:00 AM EDT.
Jun 27, 12:16 EDT

Update - As previously reported, we have identified an issue impacting a minor subset of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and are working to address it now. Please continue to reference this page for updates. The next update will be provided on 06/27/2020 at 10:00 AM EDT.
Jun 26, 13:12 EDT

Update - As previously reported, we have identified an issue impacting a minor subset of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and are working to address it now. Please continue to reference this page for updates. The next update will be provided on 06/26/2020 at 1:00 PM EDT
Jun 26, 09:04 EDT

Update - As previously reported, we have identified an issue impacting a minor subset of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and are working to address it now. Please continue to reference this page for updates. The next update will be provided on 06/26/2020 at 9:00 AM EDT.
Jun 26, 00:06 EDT

Update - As previously reported, we have identified an issue impacting a minor subset of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and are working to address it now. Please continue to reference this page for updates. The next update will be provided on 06/26/2020 at 12:00 AM EDT.
Jun 25, 18:10 EDT

Update - As previously reported, we have identified an issue impacting a minor subset of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and are working to address it now. Please continue to reference this page for updates. The next update will be provided on 06/25/2020 at 5:00 PM EDT.
Jun 25, 13:12 EDT

Update - As previously reported, we have identified an issue impacting a minor subset of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and are working to address it now. Please continue to reference this page for updates. The next update will be provided on 06/25/2020 at 1:00 PM EDT.
Jun 25, 10:10 EDT

Update - As previously reported, we have identified an issue impacting a minor subset of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and are working to address it now. Please continue to reference this page for updates.
Jun 25, 09:16 EDT

Monitoring - As previously reported, we have identified an issue impacting a minor subset of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and are working to address it now. Please continue to reference this page for updates. The next update will be provided on 06/25/2020 at 9:00 AM EDT.
Jun 25, 00:00 EDT

Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and are working to address it now. Please continue to reference this page for updates. The next update will be provided on 06/25/2020 at 12:00 AM EDT
Jun 24, 15:10 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 24, 14:51 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 24, 14:12 EDT

Active Issue Alert – JustGiving - #000144811

Resolved - This incident has been resolved.
Jun 29, 12:31 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 29, 12:15 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 29, 11:44 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 29, 11:11 EDT

Active Issue Alert – Raiser's Edge, ResearchPoint - #000144732

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jun 29, 09:48 EDT

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jun 29, 09:12 EDT

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jun 29, 08:47 EDT

Maintenance Overage 20062602055997 - Multiple Services Affected

Resolved - This incident has been resolved.
Jun 29, 02:44 EDT

Identified - Maintenance ID 20062602055997 - The maintenance that was scheduled to complete on 06/29/2020 at 12:00:00 AM EDT has been extended to 2:00:00 AM EDT.
This critical maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance. Please keep checking status page.
Jun 28, 23:52 EDT

Jun 28, 2020

Maintenance Overage 20062601545643 - Multiple Services Affected

Resolved - This incident has been resolved.
Jun 28, 03:08 EDT

Identified - Maintenance ID 20062601545643- The maintenance that was scheduled to complete on 06/28/2019 at 12:00:00 AM EDT has been extended to 2:00:00 AM.
This critical maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance. Please check status page for updates.
Jun 27, 23:58 EDT

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