Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.
Resolved -
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 1, 06:47 EDT
Investigating -
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 1, 06:39 EDT
Resolved -
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 29, 09:28 EDT
Update -
We have identified an issue impacting a subset of NetCommunity customers. Customers will not be able to access their NetCommunity site and will see the Maintenance Page. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Sep 29, 08:59 EDT
Update -
We have identified an issue impacting a subset of NetCommunity customers. Customers will not be able to access their NetCommunity site and will see the Maintenance Page. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Sep 29, 08:30 EDT
Update -
We have identified an issue impacting a subset of NetCommunity customers. Customers will not be able to access their NetCommunity site and will see the Maintenance Page. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Sep 29, 07:54 EDT
Update -
We have identified an issue impacting a subset of NetCommunity customers. Customers will not be able to access their NetCommunity site and will see the Maintenance Page. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Sep 29, 07:15 EDT
Update -
We have identified an issue impacting a subset of NetCommunity customers. Customers will not be able to access their NetCommunity site and will see the Maintenance Page. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Sep 29, 06:42 EDT
Investigating -
We have identified an issues impacting a subset of NetCommunity customers. Customer will not be able to access their NetCommunity site and will see the Maintenance Page. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Sep 29, 06:10 EDT
Resolved -
This incident has been resolved.
Sep 29, 05:29 EDT
Identified -
Maintenance ID 51915- The maintenance that was scheduled to complete on 09/29/23 at 03:00 AM EST has been extended to 05:00 AM EST. This maintenance is necessary to perform a routine maintenance task in our environment. Please refer to this page for updates on the completion or additional extensions of the maintenance.
Sep 29, 03:05 EDT
Resolved -
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 28, 15:11 EDT
Update -
Canadian customers may not be able to see the vendor details page. We are working on a fix to resolve this issue. Please continue to reference this page for updates.
Sep 28, 14:10 EDT
Update -
Canadian customers may not be able to see the vendor details page. We are working on a fix to resolve this issue. Please continue to reference this page for updates.
Sep 28, 11:56 EDT
Investigating -
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 28, 11:47 EDT
Resolved -
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 28, 14:20 EDT
Update -
We identified an issue that is preventing locally-hosted users from downloading the Online Express install files from the Online Express download page. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. Please refer to https://kb.blackbaud.com/knowledgebase/articles/Article/202622 for a workaround solution.
Sep 27, 14:01 EDT
Update -
We identified an issue that is preventing locally-hosted users from downloading the Online Express install files from the Online Express download page. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. Please refer to https://kb.blackbaud.com/knowledgebase/articles/Article/202622 for a workaround solution.
Sep 26, 12:24 EDT
Investigating -
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 26, 09:21 EDT
Resolved -
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 28, 10:32 EDT
Update -
We have identified an issue impacting some Fundraiser Performance Management customers. Customers are experiencing performance issues when navigating the software. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Sep 28, 10:25 EDT
Investigating -
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 28, 10:21 EDT
Resolved -
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 27, 14:23 EDT
Update -
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 27, 14:05 EDT
Investigating -
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 27, 13:45 EDT
Resolved -
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 27, 11:29 EDT
Update -
Users with PaperSave may experience the following issues:
Error opening attachments in Financial Edge and Raiser's Edge File Path Error importing and exporting Online Express plugin missing Mapped drives not showing
Our engineers are investigating the cause of these issues and working to resolve them as quickly as possible for you. Please continue to reference this page for updates.
Sep 27, 11:08 EDT
Update -
Users with PaperSave may experience the following issues:
Error opening attachments in Financial Edge and Raiser's Edge File Path Error importing and exporting Online Express plugin missing Mapped drives not showing
Our engineers are investigating the cause of these issues and working to resolve them as quickly as possible for you. Please continue to reference this page for updates.
Sep 27, 10:50 EDT
Investigating -
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 27, 10:25 EDT
Resolved -
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 26, 20:17 EDT
Update -
DonorCentral service has been restored and we are working to restore the connection between Donor Central and FIMS. Please continue to reference this page for updates.
Sep 26, 19:45 EDT
Update -
We have identified an issue impacting some of our customers. we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Sep 26, 17:17 EDT
Identified -
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Sep 26, 15:36 EDT
Investigating -
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 26, 14:04 EDT
Resolved -
An issue impacting some of our customers causing intermittent slowness, errors or other service issues in the staging environment is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 22, 16:35 EDT
Identified -
We are isolating the impacted components and performing repair actions to restore service. Please continue to reference this page for updates.
Sep 22, 16:16 EDT
Investigating -
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. This issue is impacting staging environments, only. Production environments are not impacted. Our engineers are working to restore access to staging environments as quickly as possible. Please continue to reference this page for updates.
Sep 22, 15:34 EDT
Resolved -
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 20, 13:31 EDT
Update -
We have identified an issue impacting a subset of Financial Edge and Raiser's Edge customers. Customers are being prompted with a "Start up" error when launching Database View. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Sep 20, 13:22 EDT
Update -
We have identified an issue impacting a subset of Financial Edge and Raiser's Edge customers. Customers are being prompted with a "Start up" error when launching Database View. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Sep 20, 12:46 EDT
Update -
We have identified an issue impacting a subset of Financial Edge and Raiser's Edge customers. Customers are being prompted with a "Start up" error when launching Database View. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Sep 20, 12:25 EDT
Investigating -
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 20, 12:22 EDT
Resolved -
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 19, 06:50 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 19, 06:44 EDT
Investigating -
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 19, 06:18 EDT
Resolved -
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 18, 21:12 EDT
Investigating -
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 18, 20:35 EDT
Resolved -
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 18, 21:04 EDT
Investigating -
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 18, 20:31 EDT
Resolved -
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 18, 11:15 EDT
Investigating -
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 18, 09:31 EDT
Resolved -
An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 17, 20:37 EDT
Update -
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 17, 20:12 EDT
Investigating -
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 17, 19:39 EDT