Active Issue Alert – Financial Edge, Raiser's Edge - 000496501
Monitoring - We are seeing greatly reduced login errors for most users at this time. We are, however, continuing to actively monitor this event and ask that you please continue to reference this page for updates.
Dec 07, 2023 - 14:53 EST
Update - A subset of Financial Edge and Raiser's Edge users continue to receive ActiveX or other startup errors when launching database view. Web view should remain accessible. We are working to resolve this issue for users still impacted. Please continue to reference this page for updates.
Dec 07, 2023 - 12:58 EST
Update - Financial Edge and Raiser's Edge users are receiving ActiveX or other startup errors when launching database view. Web view should remain accessible. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 07, 2023 - 11:29 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 07, 2023 - 11:15 EST
Active Issue Alert – Grateful Patient Solution - 000496245
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and and are continuing to monitor the results of recent repair actions. At this time, services are back online for FTP1.blackbaud.com and files should be current. Please continue to reference this page for updates.
Dec 07, 2023 - 09:25 EST
Monitoring - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. At this time, services are back online for FTP1.blackbaud.com and files should be current. Please continue to reference this page for updates.
Dec 06, 2023 - 14:07 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 06, 2023 - 12:25 EST
Active Issue Alert – Financial Edge NXT - #000495892
Update - We have identified an issue impacting some of our customers causing errors when attempting access attachments in FE NXT. Newly added attachments in FE NXT are being scanned appropriately, while attachments that were added between 12/4/23 3:00 PM ET to 12/5/23 11:30 PM will result in an error: Error: Failed to get attachment: [file name] is being scanned for viruses. Our engineers are still working to resolve the error for the affected attachments.
Dec 07, 2023 - 09:17 EST
Update - We have identified an issue impacting some of our customers causing errors when attempting access attachments in FE NXT. Newly added attachments in FE NXT are being scanned appropriately, while attachments that were added between 12/4/23 3:00 PM ET to 12/5/23 11:30 PM will result in an error: Error: Failed to get attachment: [file name] is being scanned for viruses. Our engineers are working to resolve the error for the affected attachments.
Dec 05, 2023 - 20:04 EST
Monitoring - We have identified an issue impacting some of our customers causing errors when attempting access attachments in FE NXT and RE NXT. Newly added attachments are being scanned appropriately, while attachments that were added between 12/4/23 3:00 PM ET to 12/5/12 11:30 PM will result in an error: Error: Failed to get attachment: [file name] is being scanned for viruses. Our engineers are working to resolve the error for the affected attachments.
Dec 05, 2023 - 12:08 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting access attachments in FE NXT and RE NXT. Newly added attachments are being scanned appropriately, while attachments that were added between 12/4/23 3:00 PM ET to 12/5/12 11:30 PM will result in an error: Error: Failed to get attachment: [file name] is being scanned for viruses. Our engineers are working to resolve the error for the affected attachments.
Dec 05, 2023 - 10:56 EST

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Operational
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud Church Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Degraded Performance
Accounts Payable API Operational
Financial Edge NXT Degraded Performance
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
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Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Degraded Performance
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Degraded Performance
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ ? Operational
Blackbaud Website Package ? Operational
Direct Marketing™ Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) ? Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® NPOconnect® Operational
Blackbaud FIMS™ Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 7, 2023

Unresolved incidents: Active Issue Alert – Financial Edge, Raiser's Edge - 000496501, Active Issue Alert – Grateful Patient Solution - 000496245, Active Issue Alert – Financial Edge NXT - #000495892.

Dec 6, 2023
Active Issue Alert – Financial Edge, Raiser's Edge - #000496271
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 6, 18:58 EST
Update - We are bringing additional servers online to assist with increased login errors while we continue to investigate the root cause of the issue. Please continue to reference this page for updates.
Dec 6, 18:01 EST
Update - We are bringing additional servers online to assist with increased login errors while we continue to investigate the root cause of the issue. Please continue to reference this page for updates.
Dec 6, 17:14 EST
Update - We have identified an issue impacting a some of our customers causing ActiveX startup error Or Main startup errors when attempting to log into database view. In the interim, users may work in web view.
Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 6, 16:34 EST
Update - We have identified an issue impacting a some of our customers causing ActiveX startup error when attempting to log into database view. In the interim, users may work in web view.
Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 6, 15:46 EST
Update - We have identified an issue impacting a some of our customers causing ActiveX startup error when attempting to log into database view. In the interim, users may work in web view.
Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 6, 14:48 EST
Update - We have identified an issue impacting a some of our customers causing ActiveX startup error when attempting to log into database view. In the interim, users may work in web view.
Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 6, 14:17 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 6, 13:51 EST
Active Issue Alert – Blackbaud Financial Edge NXT® - 000496160
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 6, 10:26 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 6, 10:15 EST
Active Issue Alert – Blackbaud Altru® - 000496160
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 6, 10:05 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 6, 09:48 EST
Dec 5, 2023
Active Issue Alert – Blackbaud Education Management - 000495937
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 5, 13:05 EST
Investigating - We have identified an issue impacting all Education Management customers. Teachers are receiving a blank page or an error message when trying to view submitted files on assignments. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Dec 5, 12:06 EST
Active Issue Alert – JustGiving - 000495922
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 5, 11:57 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 5, 11:42 EST
Dec 4, 2023
Active Issue Alert – RENXT - 000495801
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 4, 21:52 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 4, 21:23 EST
Active Issue Alert – Grateful Patient Solution - 000495566
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 4, 12:23 EST
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 4, 10:45 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 4, 10:19 EST
Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023
Active Issue Alert – Altru - 000495506
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 1, 19:45 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 1, 18:28 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 1, 18:06 EST
Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023
Active Issue Alert – Raiser's Edge, Blackbaud NetCommunity, Blackbaud CRM, Blackbaud Online Express, Blackbaud eTapestry, Blackbaud Luminate Online, Raiser's Edge NXT - 000494580
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 28, 13:03 EST
Monitoring - We are aware of an issue where donors may see a donation processing error if iATS is your selected payment processor. A fix has been implemented by iATS and we are monitoring the results. Please refer to this page for further updates.
Nov 28, 12:32 EST
Identified - We are aware of an issue where donors may see a donation processing error if iATS is your selected payment processor. Engineers are actively working with iATS to resolve the issue. Please refer to this page for further updates.
Nov 28, 11:29 EST
Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023
Active Issue Alert – Raiser's Edge - 000494193
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 25, 01:22 EST
Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 25, 00:36 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 25, 00:27 EST
Nov 24, 2023
Active Issue Alert – Blackbaud Merchant Services - 000494187
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 24, 17:45 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 24, 17:32 EST
Active Issue Alert – Altru - 000494167
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 24, 07:12 EST
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 24, 06:27 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 24, 05:23 EST
Nov 23, 2023
Active Issue Alert – Raiser's Edge, Blackbaud Payment Service - 000494121
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 23, 09:26 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 23, 07:19 EST
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