Update - We have identified an issue impacting one off emails, basic mass emails & classic communication template images. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 05, 2024 - 00:48 EDT
Update - We have identified an issue impacting one off emails, basic mass emails & classic communication template images. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 04, 2024 - 20:50 EDT
Update - We have identified an issue impacting one off emails, basic mass emails & classic communication template images. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 04, 2024 - 16:53 EDT
Identified - We have identified an issue impacting one off emails, basic mass emails & classic communication template images. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 04, 2024 - 15:24 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 04, 2024 - 14:39 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 04, 2024 - 14:26 EDT

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Operational
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Degraded Performance
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ ? Operational
Blackbaud Website Package ? Operational
Direct Marketing™ Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) ? Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® NPOconnect® Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 5, 2024

Unresolved incident: Active Issue Alert – Blackbaud eTapestry - 000557911.

Oct 4, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 4, 12:19 EDT
Investigating - We are aware of issues causing delays or inability to log in to database view or other features within Raiser's Edge NXT. Engineers are diagnosing the issue to resolve it as quickly as possible.
Oct 4, 11:57 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 4, 10:13 EDT
Update - Users are seeing a blank page when attempting to access the Applicant and Grantee Portal. Applicants are still able to complete and submit existing forms. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 4, 09:12 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 4, 08:54 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 4, 07:17 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 4, 06:53 EDT
Update - We are continuing to investigate this issue.
Oct 4, 06:37 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 4, 06:25 EDT
Resolved - This incident has been resolved.
Oct 4, 00:44 EDT
Update - Users will receive the following message when attempting to checkout with Apple Pay, while other payment methods are successful:
"An error occurred starting the Apple Pay transaction. Please try again or try another payment method."
Our investigation is ongoing, and we are working to resolve the issue as quickly as possible. Please continue to reference this page for updates.

Oct 3, 14:17 EDT
Update - Users will receive the following message when attempting to checkout with Apple Pay, while other payment methods are successful:
"An error occurred starting the Apple Pay transaction. Please try again or try another payment method."
Our investigation is ongoing, and we are working to resolve the issue as quickly as possible. Please continue to reference this page for updates.

Oct 3, 13:45 EDT
Update - Users will receive the following message when attempting to checkout with Apple Pay, while other payment methods are successful:
"An error occurred starting the Apple Pay transaction. Please try again or try another payment method."
Our investigation is ongoing, and we are working to resolve the issue as quickly as possible. Please continue to reference this page for updates.

Oct 3, 13:10 EDT
Update - Users will receive the following message when attempting to checkout with Apple Pay, while other payment methods are successful:
"An error occurred starting the Apple Pay transaction. Please try again or try another payment method."
Our investigation is ongoing, and we are working to resolve the issue as quickly as possible. Please continue to reference this page for updates.

Oct 3, 12:29 EDT
Update - Users will receive the following message when attempting to checkout with Apple Pay, while other payment methods are successful:
"An error occurred starting the Apple Pay transaction. Please try again or try another payment method."
Our investigation is ongoing, and we are working to resolve the issue as quickly as possible. Please continue to reference this page for updates.

Oct 3, 11:57 EDT
Update - We are seeing a higher-than-normal number of errors logged when using Apple Pay to complete donations or registrations. When selecting the payment method of Apple Pay, users may encounter an error starting the transaction or loading the form. Other payment methods remain available for users who experience errors with Apple Pay. Our engineers are investigating the issue and working to resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 3, 11:34 EDT
Update - We are seeing a higher-than-normal number of errors logged when using Apple Pay to complete donations or registrations. When selecting the payment method of Apple Pay, users may encounter an error starting the transaction or loading the form. Other payment methods remain available for users who experience errors with Apple Pay. Our engineers are investigating the issue and working to resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 3, 11:01 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 3, 10:18 EDT
Oct 3, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 3, 17:51 EDT
Update - We are continuing to work on a fix for this issue.
Oct 3, 17:50 EDT
Update - We are investigating reports of "error status code 409: Conflict" when attempting to process donations or registrations. Our engineers are working to resolve it quickly. Please continue to reference this page for updates.
Oct 3, 17:24 EDT
Update - We are investigating reports of "error status code 409: Conflict" when attempting to process donations or registrations. Our engineers are working to resolve it quickly. Please continue to reference this page for updates.
Oct 3, 17:18 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 3, 17:06 EDT
Resolved - This issue is resolved and services have been restored across impacted products.
Oct 3, 16:50 EDT
Update - This issue is resolved and services have been restored across impacted products.
Oct 3, 16:49 EDT
Update - We are investigating an issue impacting multiple products in different ways. Some symptoms include: donation forms not loading, errors during donation or registration processes, and/or payment terminals showing no associated merchant accounts. Our engineers are investigating and working to resolve it quickly. Please continue to reference this page for updates.
Oct 3, 16:45 EDT
Update - We are investigating an issue impacting multiple products in different ways. Some symptoms include: donation forms not loading, errors during donation or registration processes, and/or payment terminals showing no associated merchant accounts. Our engineers are investigating and working to resolve it quickly. Please continue to reference this page for updates.
Oct 3, 16:33 EDT
Update - We are continuing to work on a fix for this issue.
Oct 3, 16:32 EDT
Update - We are investigating an issue impacting multiple products in different ways. Some symptoms include: donation forms not loading, errors during donation or registration processes, and/or payment terminals showing no associated merchant accounts. Our engineers are investigating and working to resolve it quickly. Please continue to reference this page for updates.
Oct 3, 16:27 EDT
Update - We are investigating an issue impacting multiple products in different ways. Some symptoms include: donation forms not loading, errors during donation or registration processes, and/or payment terminals showing no associated merchant accounts. Our engineers are investigating and working to resolve it quickly. Please continue to reference this page for updates.
Oct 3, 16:26 EDT
Update - We are investigating an issue impacting multiple products in different ways. Some symptoms include: donation forms not loading, errors during donation or registration processes, and/or payment terminals showing no associated merchant accounts. Our engineers are investigating and working to resolve it quickly. Please continue to reference this page for updates.
Oct 3, 16:11 EDT
Update - We are investigating an issue impacting multiple products in different ways. Some symptoms include: donation forms not loading, errors during donation or registration processes, and/or payment terminals showing no associated merchant accounts. Our engineers are investigating and working to resolve it quickly. Please continue to reference this page for updates.
Oct 3, 16:04 EDT
Update - We are investigating an issue impacting multiple products in different ways. Some symptoms include: donation forms not loading, errors during donation or registration processes, and/or payment terminals showing no associated merchant accounts. Our engineers are investigating and working to resolve it quickly. Please continue to reference this page for updates.
Oct 3, 15:58 EDT
Update - We are continuing to work on a fix for this issue.
Oct 3, 15:55 EDT
Identified - We are investigating an issue impacting multiple products in different ways. Some symptoms include: donation forms not loading, errors during donation or registration processes, and/or payment terminals showing no associated merchant accounts. Our engineers are investigating and working to resolve it quickly. Please continue to reference this page for updates.
Oct 3, 15:49 EDT
Update - We are continuing to investigate this issue.
Oct 3, 15:48 EDT
Update - We are continuing to investigate this issue.
Oct 3, 15:29 EDT
Update - We are continuing to investigate this issue.
Oct 3, 15:25 EDT
Update - We are continuing to investigate this issue.
Oct 3, 15:20 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 3, 15:08 EDT
Oct 2, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 2, 17:05 EDT
Identified - We've identified an issue resulting in an internal alert to display on the administrator side that cannot be dismissed. Our engineers are diagnosing the issue.
Oct 2, 16:55 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 2, 16:48 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 2, 10:09 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 2, 09:54 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 2, 09:23 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 2, 08:52 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 2, 08:22 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 2, 08:44 EDT
Update - We are investigating an issue impacting all Education Management customers. Users may experience "504 gateway timeout" errors when accessing the software. Our engineers are diagnosing the issue and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 2, 08:22 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 2, 08:19 EDT
Oct 1, 2024

No incidents reported.

Sep 30, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 30, 20:25 EDT
Update - We are aware of an issue where Verizon mobile users are experiencing errors completing multi-factor authentication for Blackbaud ID. This impacts both SMS and MFA Mobile Authenticator App users. MFA Mobile App users may connect to a wi-fi network to successfully receive MFA messages. We will update this page as we receive updates on restoration of service from Verizon.
Sep 30, 15:17 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Sep 30, 15:15 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 30, 14:40 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 30, 09:16 EDT
Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Sep 30, 08:52 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 30, 06:54 EDT
Sep 29, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 29, 15:00 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Sep 29, 14:58 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 29, 14:30 EDT
Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 25, 10:06 EDT
Monitoring - We have identified an issue impacting a subset of our customers causing errors or other service issues. Our engineers have successfully diagnosed the issue and repaired the issue. They are currently monitoring for any additional impact. The next update will be tomorrow at 11:00 AM EDT.
Sep 24, 16:31 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Sep 24, 15:50 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 24, 14:54 EDT
Sep 24, 2024
Sep 23, 2024
Resolved - An issue impacting some of our customers causing service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 23, 16:13 EDT
Update - We are investigating an issue impacting all Education Management customers. Users may experience issues with certain images and files loading slowly or not loading at all. Our engineers are diagnosing the issue and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 23, 16:04 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are working to resolve the event and restore service for you as quickly as possible. Please continue to reference this page for updates.
Sep 23, 16:00 EDT
Resolved - An issue impacting a small subset of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 23, 10:05 EDT
Investigating - We have identified an issue impacting a small subset of our customers causing errors or other service issues when performing Online Registrations. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 23, 09:40 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 23, 08:52 EDT
Identified - We have identified an issue impacting a subset of customer based in the United Kingdom, when looking to upload any files to BBGM and IGAM. Users might see the error "Error Occurred - Return to Account Manager page" or "Error occurred while uploading the file Please try again". Users are also unable to generate emails if they include an attachment. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates
Sep 23, 07:16 EDT
Update - We have identified an issue impacting a subset of customer based in the United Kingdom, when looking to upload any files to BBGM and IGAM. Users might see the error "Error Occurred - Return to Account Manager page" or "Error occurred while uploading the file Please try again". Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates
Sep 23, 06:46 EDT
Update - We have identified an issue impacting some of our customers, when looking to upload any files to BBGM and IGAM. Users might see the error "Error Occurred - Return to Account Manager page" or "Error occurred while uploading the file Please try again". Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates
Sep 23, 06:06 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 23, 05:45 EDT
Resolved - An issue impacting some of our WebPortal customers causing Line items to be deleted on invoice requests or Requisitions to not appear for approvers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 23, 06:51 EDT
Update - We have identified an issue impacting some of our WebPortal customers causing Line items to be deleted on invoice requests or Requisitions to not appear for approvers. We recommend that WebPortal users utilize Firefox. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update will be on 9/23/2024 at 9:00 AM ET.

WebPortal Invoice Request line items are deleted -when approving invoice requests in Chromium browsers:
https://kb.blackbaud.com/knowledgebase/articles/Article/204655

Requisitions not showing as approved for next approver:
https://kb.blackbaud.com/knowledgebase/articles/Article/204654

Sep 18, 08:52 EDT
Update - We have identified an issue impacting some of our WebPortal customers causing Line items to be deleted on invoice requests or Requisitions to not appear for approvers. We recommend that WebPortal users utilize Firefox. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update will be on 9/19/2024 at 9:00 AM ET.

WebPortal Invoice Request line items are deleted -when approving invoice requests in Chromium browsers:
https://kb.blackbaud.com/knowledgebase/articles/Article/204655

Requisitions not showing as approved for next approver:
https://kb.blackbaud.com/knowledgebase/articles/Article/204654

Sep 18, 08:32 EDT
Update - We have identified an issue impacting some of our WebPortal customers causing Line items to be deleted on invoice requests or Requisitions to not appear for approvers. We recommend that WebPortal users utilize Firefox. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update will be on 9/18/2024 at 7:00 AM ET.

WebPortal Invoice Request line items are deleted -when approving invoice requests in Chromium browsers:
https://kb.blackbaud.com/knowledgebase/articles/Article/204655

Requisitions not showing as approved for next approver:
https://kb.blackbaud.com/knowledgebase/articles/Article/204654

Sep 17, 13:54 EDT
Update - We have identified an issue impacting some of our WebPortal customers causing Line items to be deleted on invoice requests or Requisitions to not appear for approvers. We recommend that WebPortal users utilize Firefox. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update will be today 9/17/2024 at 5:00 PM ET.

WebPortal Invoice Request line items are deleted -when approving invoice requests in Chromium browsers:
https://kb.blackbaud.com/knowledgebase/articles/Article/204655

Requisitions not showing as approved for next approver:
https://kb.blackbaud.com/knowledgebase/articles/Article/204654

Sep 17, 13:23 EDT
Investigating - We have identified an issue impacting some of our WebPortal customers causing Line items to be deleted on invoice requests or Requisitions to not appear for approvers. We recommend that WebPortal users utilize Firefox. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. The next update will be Tuesday 9/17/2024 at 11:00 AM ET.

WebPortal Invoice Request line items are deleted -when approving invoice requests in Chromium browsers:
https://kb.blackbaud.com/knowledgebase/articles/Article/204655

Requisitions not showing as approved for next approver:
https://kb.blackbaud.com/knowledgebase/articles/Article/204654

Sep 11, 13:44 EDT
Sep 22, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Sep 22, 18:11 EDT
Update - We are aware of an issue impacting Blackbaud's customer billing portal, and engineers are working to diagnose the issue. Please continue to reference this page for updates.
Sep 22, 17:59 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Sep 22, 17:11 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Sep 22, 16:39 EDT
Sep 21, 2024

No incidents reported.