All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://www.blackbaud.com/support/support.aspx).

Altru Operational
Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud Analytics Operational
Blackbaud Award Management (formerly AcademicWorks) Operational
Blackbaud Checkout ? Operational
Blackbaud CRM Operational
Blackbaud Employee Giving Operational
Blackbaud Employee Volunteering Operational
Blackbaud Enrollment Management System (formerly onBoard) Operational
Blackbaud Financial Aid Management (formerly Blackbaud Smart Aid) Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking Operational
Blackbaud Outcomes Operational
Blackbaud Internet Solutions Operational
Blackbaud Learning Management System (formerly onCampus) Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services Operational
Blackbaud MobilePay Operational
Payments API (Beta) Operational
Blackbaud NetCommunity Operational
Blackbaud Payment Service Operational
Blackbaud School Website System (formerly onMessage) Operational
Blackbaud Stewardship Management (Beta) Operational
Blackbaud Student Information System (formerly onRecord) Operational
Blackbaud Tuition Management (formerly Smart Tuition) Operational
Blackbaud Tuition Management (formerly Smart Tuition) ? Operational
School API (Beta) Operational
Blackbaud Website Package ? Operational
Direct Marketing Operational
DonorCentral Operational
DonorCentral Operational
DonorCentral NXT Operational
Education Edge Operational
Education Edge Operational
Faculty Access for the Web Operational
Email Services Operational
eTapestry Operational
Financial Edge Operational
Financial Edge NXT Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API (Beta) Operational
Treasury API Operational
Host*Net/FIMS/IGAM Operational
JustGiving Operational
Luminate Operational
Luminate Beta Operational
Luminate CMS Operational
Luminate Integration Operational
Luminate Online Operational
Luminate WebServices Operational
Luminate CRM Operational
OmniPoint Operational
Online Express Operational
Online Express Operational
Givalanche Operational
Raiser's Edge Operational
Raiser's Edge NXT Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Opportunity API Operational
Raiser's Edge NXT Operational
ResearchPoint Operational
Sphere Operational
Team Approach Operational
WealthPoint Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 20, 2019

No incidents reported today.

Mar 19, 2019
Active Issue Alert – Raiser's Edge, Financial Edge, Education Edge - #2019031903
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 19, 20:37 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and are continuing to work to address it presently. Please continue to reference this page for updates.
Mar 19, 20:04 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Mar 19, 19:40 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 19, 19:26 EDT
Active Issue Alert – Raiser's Edge, Financial Edge, Education Edge - #2019031902
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 19, 17:53 EDT
Investigating - We have identified an issue impacting some of our Raiser's Edge, Financial Edge, and Education Edge customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 19, 17:11 EDT
Active Issue Alert – Research Point - 2019031901
Resolved - We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.
Mar 19, 02:05 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 19, 01:44 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 19, 01:10 EDT
Mar 18, 2019
Active Issue Alert – Luminate Online - #2019031801
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 18, 06:01 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Mar 18, 05:45 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 18, 05:14 EDT
Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019
Active Issue Alert – Sphere - #2019031401
Resolved - An issue impacting some of our customers is now resolved and emails are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 14, 16:33 EDT
Update - As previously reported, we have identified an issue impacting some of our Sphere customers causing intermittent slowness, errors or other service issues when attempting to send or receive emails.. Our engineers have successfully diagnosed the issue, and continue work to address the issue. Please continue to reference this page for updates. Next update will be provided at 5pm ET.
Mar 14, 15:00 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues when attempting to send or receive emails.. Our engineers have successfully diagnosed the issue, and continue work to address the issue. Please continue to reference this page for updates. Next update will be provided at 3pm ET..
Mar 14, 13:13 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates. Next update will be at 12:00 EST.
Mar 14, 11:14 EDT
Investigating - We have identified an issue impacting of our customers are reporting continued slowness in outgoing emails . Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 14, 10:43 EDT
Mar 13, 2019
Active Issue Alert – Blackbaud Outcomes - #2019031303
Resolved - This incident has been resolved.
Mar 13, 22:18 EDT
Identified - As reported, we have identified an issue impacting some of our customers in which the Outcomes progress dashboard becomes unresponsive. Our engineers have identified a solution but please note that it will take time for the fix to be properly implemented. We are working to restore service as soon as possible. We will provide an update at 12pm ET on Thursday 3/14 or earlier as updates become available. Please continue to reference this page for updates.
Mar 13, 21:04 EDT
Update - We have identified an issue impacting some of our customers causing the Outcomes progress dashboard to become unresponsive. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Mar 13, 20:01 EDT
Update - We have identified an issue impacting some of our customers causing certain functions on the Outcomes progress dashboard to become unresponsive. Our engineers continue to work towards diagnosing the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 13, 18:59 EDT
Update - We have identified an issue impacting some of our customers causing the Outcomes progress dashboard to become unresponsive. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 13, 18:23 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 13, 18:09 EDT
Active Issue Alert – Raiser's Edge, Financial Edge, Education Edge – #2019031301
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 13, 11:39 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 13, 11:27 EDT
Mar 12, 2019

No incidents reported.

Mar 11, 2019
Active Issue Alert – Blackbaud Enrollment Management System, Blackbaud Learning Management System, Blackbaud Student Information System - #2019031101
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 11, 16:36 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness when using reporting services. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 11, 16:16 EDT
Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019
Resolved Issue Alert – Financial Edge NXT- #2019030801
Resolved - We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Mar 8, 11:18 EST
Mar 7, 2019

No incidents reported.

Mar 6, 2019
Active Issue Alert – Blackbaud Financial Aid Management (formerly Blackbaud Smart Aid) - #2019030601
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 6, 11:09 EST
Identified - Our engineers have successfully diagnosed the issue and are working to deploy a fix as soon as possible. While sites and applications are not working within Internet Explorer they are working correctly in all other browsers. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be at 12 EST.
Mar 6, 10:56 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 6, 10:11 EST
Active Issue Alert – Raisers Edge,- #2019030501
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Mar 6, 00:31 EST
Update - We have identified an issue impacting some of our customers in the Sydney Datacenter. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Mar 5, 23:58 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Mar 5, 23:28 EST
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