All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Operational
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ ? Operational
Blackbaud Website Package ? Operational
Direct Marketing™ Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) ? Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® NPOconnect® Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 18, 2025

No incidents reported today.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 14, 09:31 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Feb 14, 09:03 EST
Feb 13, 2025
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 13, 09:47 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 13, 09:39 EST
Feb 12, 2025
Resolved - An issue impacting a small subset of our customers causing issues with the shopping cart is now resolved and service has been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 12, 17:44 EST
Investigating - We have identified an issue impacting a small subset of our customers causing issues with the shopping cart. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 12, 17:01 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 12, 15:02 EST
Update - A subset of applicants logging into legacy Grantee Portal forms receive the message "Error occurred" after entering their tax ID. Our engineers continue diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 12, 14:32 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 12, 14:15 EST
Feb 11, 2025
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 11, 08:41 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 11, 07:59 EST
Feb 10, 2025

No incidents reported.

Feb 9, 2025
Resolved - This incident has been resolved.
Feb 9, 06:05 EST
Update - We are continuing to investigate this issue.
Feb 9, 06:05 EST
Investigating - We are aware that a subset of our Payment Services or Merchant Services customers are experiencing an issue when processing transactions. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Feb 9, 05:40 EST
Feb 8, 2025
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 8, 06:31 EST
Investigating - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 8, 06:18 EST
Feb 7, 2025

No incidents reported.

Feb 6, 2025
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 6, 15:29 EST
Update - We are continuing to investigate this issue.
Feb 6, 15:26 EST
Update - We are continuing to investigate this issue.
Feb 6, 15:25 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 6, 15:22 EST
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 6, 14:29 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 6, 14:11 EST
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 6, 09:03 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 5, 22:11 EST
Update - We are currently diagnosing an issue impacting the integration between Blackbaud NetCommunity and Raiser's Edge NXT where transactions are not able to sync between the two applications. We are working diligently on resolving this as soon as possible.
Feb 5, 18:07 EST
Update - We are continuing to investigate this issue.
Feb 5, 16:34 EST
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Feb 5, 16:25 EST
Resolved - An issue impacting some of our customers causing service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 6, 08:56 EST
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Feb 6, 08:35 EST
Feb 5, 2025
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Feb 5, 14:05 EST
Investigating - We are receiving reports that no Merchant Accounts are visible when attempting to process a credit card transaction directly from a record in the back office. Payments can be processed through Advance Sales and Webforms with no issue. Our engineers continue diagnosing the event and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Feb 5, 11:56 EST
Feb 4, 2025

No incidents reported.