Active Issue Alert – Blackbaud Altru - 000687313
Monitoring - A fix has been implemented and we are monitoring the results. Next update 8/10/2026 10am EST.
Aug 08, 2026 - 14:24 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 08, 2026 - 14:11 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 08, 2026 - 13:48 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 08, 2026 - 13:10 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 08, 2026 - 12:41 EDT

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
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signin.blackbaud.com Operational
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Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud University (learn.blackbaud.com) Operational
Blackbaud Altru® Degraded Performance
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
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Blackbaud Guided Fundraising™ Operational
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Blackbaud Internet Solutions™ Operational
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Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal™ Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Development Agent Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ Operational
Blackbaud Website Package Operational
Blackbaud Direct Marketing™ Operational
donorCentrics® Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® Blackbaud Verified Network Operational
YourCause® Impact Edge Operational
DonorCentral® NXT Operational
Online Giving Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 8, 2026

Unresolved incident: Active Issue Alert – Blackbaud Altru - 000687313.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

Active Issue Alert – Online Giving - #000687111
Resolved - This incident has been resolved.
Aug 6, 20:31 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 6, 19:39 EDT

Aug 5, 2026

Active Issue Alert – Luminate Online - #000686818
Resolved - This incident has been resolved.
Aug 5, 15:13 EDT
Investigating - Our engineers have identified an issue impacting a subset of customers, leading to HTTP 500 errors when attempting to access dev sites. Our engineers are actively working to identify the cause and restore full functionality as quickly as possible. Please continue to monitor this page for updates.
Aug 5, 14:41 EDT
Major Incident - SKY API - #000686713
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 5, 06:34 EDT
Update - Developers are unable to use the SKY API Developer Portal's API and Endpoint References pages to explore Operations or us the SKY API Console to try out operations. The APIs are not impacted--only the documentation is impacted.
Aug 5, 05:49 EDT
Investigating - Developers are unable to use the SKY API Developer Portal's API and Endpoint References pages to explore Operations or us the SKY API Console to try out operations. The APIs are not impacted--only the documentation is impacted.
Aug 5, 05:49 EDT

Aug 4, 2026

Active Issue Alert – Blackbaud ID – Multiple Products - 000685870
Resolved - This incident has been resolved.
Aug 4, 16:12 EDT
Update - We are continuing to investigate an issue impacting a sub-set of Blackbaud ID users utilizing Facebook authentication. As a workaround users can convert their account to utilize another social sign-in option. https://kb.blackbaud.com/knowledgebase/articles/Article/208610
The next update is tomorrow, August 4 at 5:00 PM ET.
Aug 3, 17:32 EDT
Update - We are continuing to investigate an issue impacting a sub-set of Blackbaud ID users utilizing Facebook authentication. As a workaround users can convert their account to utilize another social sign-in option. https://kb.blackbaud.com/knowledgebase/articles/Article/208610
The next update is on Monday, August 3 at 5:00 PM ET.
Jul 31, 17:25 EDT
Update - We are continuing to investigate an issue impacting a sub-set of Blackbaud ID users utilizing Facebook authentication. As a workaround users can convert their account to utilize another social sign-in option. https://kb.blackbaud.com/knowledgebase/articles/Article/208610
The next update is tomorrow, July 31 at 5:00 PM ET.
Jul 30, 16:53 EDT
Update - We are continuing to investigate an issue impacting a sub-set of Blackbaud ID users utilizing Facebook authentication. As a workaround users can convert their account to utilize another social sign-in option. https://kb.blackbaud.com/knowledgebase/articles/Article/208610
Next update will be by 5pm ET.
Jul 30, 12:49 EDT
Update - We have identified an issue impacting a sub-set of users who sign in to Blackbaud products using the "Sign in with Facebook" option through BBID. Affected users may be unable to access their Blackbaud products. Our engineers are actively investigating the cause and are working to restore service as quickly as possible. Please continue to monitor this page for updates.
Jul 30, 10:14 EDT
Update - We are continuing to investigate this issue.
Jul 29, 16:37 EDT
Investigating - We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
Jul 29, 16:01 EDT
Active Issue Alert – Blackbaud Learning Management System - #000686627
Resolved - This incident has been resolved.
Aug 4, 15:11 EDT
Investigating - We are investigating an issue impacting some customers when downloading files from Bulletin Boards. Our engineers are actively working to identify the cause and restore full functionality as quickly as possible. Please continue to monitor this page for updates.
Aug 4, 14:09 EDT

Aug 3, 2026

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Jul 30, 2026

Active Issue Alert –Enrollment Management- 000685987
Resolved - This incident has been resolved.
Jul 30, 13:14 EDT
Update - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 30, 12:32 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 30, 11:59 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 30, 11:30 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 30, 11:00 EDT
Active Issue Alert – Grateful Patient Solution - 000685994
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 30, 12:40 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 30, 11:50 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 30, 11:10 EDT

Jul 29, 2026

Active Issue Alert – Blackbaud CRM - #000685913
Resolved - This incident has been resolved.
Jul 29, 22:13 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 29, 21:36 EDT
Active Issue Alert – Raisers Edge - 000685905
Resolved - This incident has been resolved.
Jul 29, 19:43 EDT
Update - We are continuing to investigate this issue.
Jul 29, 19:31 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 29, 18:46 EDT

Jul 28, 2026

No incidents reported.

Jul 27, 2026

Active Issue Alert – Luminate Online - #000685364
Resolved - This incident has been resolved.
Jul 27, 16:50 EDT
Update - We continue to investigate an intermittent issue impacting a subset of customers. This may result in an error with form submissions or integration interruptions. We have disabled the recurring pledge task while our our engineers work toward a resolution. Please continue to monitor this page for updates.
Jul 27, 14:57 EDT
Investigating - We have identified an issue intermittently impacting a subset of customers. This may result in an error when submitting forms or interrupted integrations. Our engineering team is actively investigating and working toward a resolution. Please continue to monitor this page for the latest updates.
Jul 27, 14:11 EDT

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

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