All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://www.blackbaud.com/support/support.aspx).

Altru   Operational
Blackbaud.com Operational
Blackbaud.com   Operational
signin.blackbaud.com   Operational
Support   Operational
Blackbaud Analytics   Operational
Blackbaud Award Management   Operational
Blackbaud Checkout   ? Operational
Blackbaud CRM   Operational
Blackbaud Employee Giving   Operational
Blackbaud Employee Volunteering   Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking   Operational
Blackbaud Outcomes   Operational
Blackbaud Internet Solutions   Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services   Operational
Blackbaud MobilePay   Operational
Payments API (Beta)   Operational
Blackbaud NetCommunity   Operational
Blackbaud Payment Service   Operational
Blackbaud Stewardship Management   Operational
Blackbaud Website Package   ? Operational
Direct Marketing   Operational
DonorCentral Operational
DonorCentral   Operational
DonorCentral NXT   Operational
Education Edge Operational
Education Edge   Operational
Faculty Access for the Web   Operational
Email Services   Operational
eTapestry   Operational
Financial Edge   Operational
Financial Edge NXT Operational
Accounts Payable API   Operational
Financial Edge NXT   Operational
General Ledger API   Operational
Statistical Unit API (Beta)   Operational
Treasury API   Operational
Host*Net/FIMS/IGAM   Operational
K-12 Schools Operational
Blackbaud Enrollment Management System (formerly onBoard)   Operational
Blackbaud Financial Aid Management (formerly Blackbaud Smart Aid)   Operational
Blackbaud Learning Management System (formerly onCampus)   Operational
Blackbaud Student Information System (formerly onRecord)   Operational
Blackbaud School Website System (formerly onMessage)   Operational
Blackbaud Tuition Management (formerly Smart Tuition)   ? Operational
School API (Beta)   Operational
Luminate Operational
Luminate Beta   Operational
Luminate CMS   Operational
Luminate Integration   Operational
Luminate Online   Operational
Luminate WebServices   Operational
Luminate CRM   Operational
OmniPoint   Operational
Online Express Operational
Online Express   Operational
Givalanche   Operational
Raiser's Edge   Operational
Raiser's Edge NXT Operational
Communication Preference API (Beta)   Operational
Constituent API   Operational
Fundraising API   Operational
Gift API   Operational
Opportunity API   Operational
Raiser's Edge NXT   Operational
ResearchPoint   Operational
Sphere   Operational
Team Approach   Operational
WealthPoint   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 18, 2019
Resolved - An issue impacting some of our Online Express customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 18, 12:08 EST
Update - We have identified an issue impacting some of our Online Express customers. Our engineers are still working diligently to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jan 18, 11:45 EST
Update - We have identified an issue impacting some of our Online Express customers. Our engineers are continuing with their efforts to diagnose the cause so that they can resolve this issue as quickly as possible for you. Please continue to reference this page for updates.
Jan 18, 11:16 EST
Update - We have identified an issue impacting some of our Online Express customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jan 18, 10:42 EST
Investigating - We have identified an issue impacting some of our Online Express customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 18, 10:27 EST
Jan 17, 2019

No incidents reported.

Jan 16, 2019
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 16, 19:44 EST
Identified - While our engineers have identified and resolved the issue of customers unable to login, we are now investigating issues of slowness and latency with a small subset of customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 16, 19:20 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in to access their applications . Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 16, 18:49 EST
Resolved - We identified an issue impacting some of our customers receiving error messages when using the application. Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page. Please continue to reference this page for updates.
Jan 16, 17:45 EST
Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019
Resolved - An issue impacting some of our Sphere customers causing intermittent slowness, errors or other service issues when attempting to login is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jan 8, 12:00 EST
Identified - We have identified an issue impacting some of our Sphere customers. Our engineers are still working to diagnose and remediate the underlying cause of this issue so that access to your services are restored as quickly as possible. Please continue to reference this page for updates.
Jan 8, 11:48 EST
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the Sphere application. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jan 8, 11:12 EST
Jan 7, 2019
Resolved - We identified an issue impacting some of our customers receiving error messages when using Raiser's Edge/Luminate Online integration, Raiser's Edge or ResearchPoint. Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page. Please continue to reference this page for updates.
Jan 7, 15:40 EST
Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.