All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Operational
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ ? Operational
Blackbaud Website Package ? Operational
Direct Marketing™ Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) ? Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® NPOconnect® Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 28, 2024

No incidents reported today.

May 27, 2024

No incidents reported.

May 26, 2024

No incidents reported.

May 25, 2024
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 25, 16:50 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 25, 16:38 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 25, 16:38 EDT
May 24, 2024

No incidents reported.

May 23, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 23, 14:28 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 23, 14:14 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 23, 10:21 EDT
Update - We have identified an issue impacting some of our customers experiencing an error while accessing FE NXT.

Error: "Nothing to see here. Unable to update database schema. The magic number in Gzip header is not correct. Make sure you are passing in a Gzip stream."

Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.

May 23, 10:07 EDT
Investigating - We have identified an issue impacting a subset of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 23, 09:50 EDT
Resolved - An issue impacting some of our customers using Affluence Insights has been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 23, 08:43 EDT
Update - We have successfully diagnosed an issue that is impacting some of our customers using Affluence Insights, where Insight information is not appending to records in ResearchPoint. Our engineers have applied a fix that will take some time to propagate to our customers. Please continue to reference this page for updates. The next update will be provided by 11:00 AM EDT, on 05/23/2024.
May 22, 13:06 EDT
Update - We have successfully diagnosed an issue that is impacting some of our customers using Affluence Insights, where Insight information is not appending to records in ResearchPoint. We have the appropriate engineers available working to address it for you. Please continue to reference this page for updates.
May 22, 12:23 EDT
Update - We have identified an issue that is impacting some of our customers using Affluence Insights. Affluence Insight information is not appending to records in ResearchPoint. Our engineers are working to resolve this for you as quickly as possible. Please continue to reference this page for updates.
May 22, 10:43 EDT
Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
May 22, 10:11 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 22, 09:44 EDT
Resolved - This incident has been resolved.
May 23, 05:26 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
May 23, 05:21 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 23, 04:43 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 23, 04:03 EDT
May 22, 2024
Resolved - This incident has been resolved.
May 22, 04:51 EDT
Identified - Maintenance ID [56019] - The maintenance that was scheduled to complete on [05/22/24] at [03:00 AM EST] has been extended to [05:00 AM EST].

This maintenance is necessary to perform an update in our environment. During this maintenance window, there will be a 5-minute period where you may experience several brief service interruptions, however, you should be able to immediately log back in.

Please refer to this page for updates on the completion or additional extensions of the maintenance.

May 22, 03:02 EDT
Resolved - This incident has been resolved.
May 22, 04:51 EDT
Identified - Maintenance ID [56049] - The maintenance that was scheduled to complete on [05/22/24] at [03:00 AM EST] has been extended to [05:00 AM EST].

This maintenance is necessary to perform an update in our environment. During this maintenance window, there will be a 5-minute period where you may experience several brief service interruptions, however, you should be able to immediately log back in. Your web view access will remain uninterrupted during this maintenance.

Please refer to this page for updates on the completion or additional extensions of the maintenance.

May 22, 03:06 EDT
Resolved - This incident has been resolved.
May 22, 01:56 EDT
Identified - Maintenance ID CFG0057138 - The maintenance that was scheduled to be completed on 5/22/2024 at 1am ET has been extended to 3am ET.

Please refer to this page for updates on the completion or additional extensions of the maintenance.

May 22, 01:08 EDT
May 21, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 21, 13:41 EDT
Update - We have identified an issue impacting some of our customers. This is not impacting payment processing. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 21, 13:14 EDT
Update - We have identified an issue impacting some of our customers. This is not impacting payment processing. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 21, 12:52 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 21, 12:41 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 21, 10:48 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within AddressValidation in the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 21, 10:33 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 21, 08:21 EDT
Update - e have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 21, 07:59 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 21, 07:31 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 21, 06:53 EDT
Update - We are continuing to work on a fix for this issue.
May 21, 04:16 EDT
Update - We are continuing to work on a fix for this issue.
May 21, 04:08 EDT
Identified - The issue has been identified and a fix is being implemented.
May 20, 23:44 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 20, 22:45 EDT
Update - We are continuing to investigate this issue.
May 20, 22:44 EDT
Update - We are continuing to investigate this issue.
May 20, 22:31 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 20, 21:23 EDT
Resolved - This incident has been resolved.
May 21, 04:16 EDT
Update - We are continuing to investigate this issue.
May 21, 04:13 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 21, 04:01 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 21, 03:42 EDT
May 20, 2024
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 20, 11:16 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
May 20, 10:53 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 20, 10:11 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 20, 06:31 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 20, 06:19 EDT
May 19, 2024

No incidents reported.

May 18, 2024
Resolved - This incident has been resolved.
May 18, 02:54 EDT
Identified - The issue has been identified and a fix is being implemented.
May 18, 02:16 EDT
Update - We are aware of an issue where some participants are unable to log in to Participant Center. Our engineers have diagnosed the issue and are still working to resolve it as quickly as possible.
May 17, 19:02 EDT
Update - We are aware of an issue where some participants are unable to log in to Participant Center. Our engineers have diagnosed the issue and are still working to resolve it as quickly as possible.
May 17, 15:45 EDT
Update - We are aware of an issue where some participants are unable to log in to Participant Center. Our engineers have diagnosed the issue and are still working to resolve it as quickly as possible.
May 17, 14:11 EDT
Investigating - We are aware of an issue where some participants are unable to log in to Participant Center. Our engineers have diagnosed the issue and are working to resolve it as quickly as possible.
May 17, 13:31 EDT
May 17, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 17, 12:48 EDT
Update - We have identified an issue where donation and TeamRaiser forms containing special characters (e.g. "@") are not loading.
Our engineers have diagnosed the issue and are working to resolve it as quickly as possible. Please continue to reference this page for updates.

May 17, 10:38 EDT
Update - We have identified an issue where donation and TeamRaiser forms containing special characters (e.g. "@") are not loading. Admins may log in and remove all special characters from the page and page title to temporarily work around the issue.

Our engineers have diagnosed the issue and are working to resolve it as quickly as possible. Please continue to reference this page for updates.

May 17, 09:36 EDT
Identified - We have identified an issue impacting a subset of our customers causing errors when attempting to login or use features, including TeamRaiser registration pages and donation forms. Our engineers have diagnosed the issue and are working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 17, 08:44 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 17, 07:26 EDT
May 16, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 16, 18:19 EDT
Update - We are continuing to investigate this issue.
May 16, 17:51 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 16, 17:39 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 16, 15:23 EDT
Update - Our engineers continue their efforts to diagnose this connectivity issue and resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 16, 14:18 EDT
Update - We are aware of an issue impacting connectivity between Blackbaud NetCommunity, Raiser's Edge NXT, and Financial Edge NXT. Blackbaud NetCommunity web forms are currently inaccessible.

Users may also see errors referencing "errors when communicating with the webservice" when accessing the NetCommunity plugin inside Raiser's Edge NXT.

In Financial Edge NXT, users may see dashboards loading slowly in Financial Edge NXT.

May 16, 13:40 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 16, 13:24 EDT
May 15, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 15, 16:06 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 15, 15:15 EDT
Resolved - This incident has been resolved.
May 15, 03:38 EDT
Identified - The issue has been identified and a fix is being implemented.
May 15, 03:31 EDT
Investigating - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 15, 03:02 EDT
Resolved - This incident has been resolved.
May 15, 01:29 EDT
Identified - The issue has been identified and a fix is being implemented.
May 15, 00:47 EDT
Update - We are continuing to investigate this issue.
May 15, 00:25 EDT
Investigating - We are investigating an issue impacting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 14, 23:44 EDT
May 14, 2024
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 14, 18:17 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
May 14, 17:55 EDT
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 14, 16:20 EDT
Identified - We have identified an issue impacting some of our customers causing intermittent errors, the Citrix access page to be blank, and errors when accessing FTP. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 14, 14:49 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 14, 13:15 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 14, 13:03 EDT
Update - We have identified an issue impacting some of our customers. This is causing some customers to receive an error HTTP Error 503. The service is unavailable or Blackbaud_OpenCardPresentForm is not defined. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 14, 12:55 EDT
Update - We have identified an issue impacting some of our customers. This is causing some customers to receive an error HTTP Error 503. The service is unavailable or Blackbaud_OpenCardPresentForm is not defined. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 14, 12:20 EDT
Update - We have identified an issue impacting some of our customers. This is causing some customers to receive an error HTTP Error 503. The service is unavailable or Blackbaud_OpenCardPresentForm is not defined. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 14, 11:39 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
May 14, 11:20 EDT
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 14, 09:34 EDT
Monitoring - An issue impacting some of our customers is now resolved and services have been restored. Our engineers are continuing to monitor the situation. If you have any questions about status in the future, you can always get updates at this page. Thank you.
May 13, 16:57 EDT
Identified - We have diagnosed an issue that is impacting a subset of Education Management customers. Customers are experiencing errors when signing in or slowness when navigating the software. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.
May 13, 15:59 EDT
Investigating - We have identified an issue impacting a subset of Education Management customers. Customers are experiencing slowness or errors when accessing the software. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
May 13, 14:52 EDT