Blackbaud Status

Dec 7, 2022

Active Issue Alert – Financial Edge NXT - 000416913

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 7, 17:31 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 7, 16:42 EST

Dec 6, 2022

Active Issue Alert – Online Express - 000413451

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 6, 16:18 EST

Update - Engineers continue working to resolve several issues occurring related to recording of consent records in Online Express. This includes Opt-Out sync becoming disabled when leaving the plugin; unsubscribe events not adhering to solicit code business rules, and duplicate consent records created for consent events. Users may also see the error: “The incoming request has too many parameters” when opening the plugin. Next update will be provided on Tuesday 12/06/2022 at 3 PM ET.
Dec 6, 10:07 EST

Update - Engineers continue working to resolve several issues occurring related to recording of consent records in Online Express. This includes Opt-Out sync becoming disabled when leaving the plugin; unsubscribe events not adhering to solicit code business rules, and duplicate consent records created for consent events. Users may also see the error: “The incoming request has too many parameters” when opening the plugin. Next update will be provided on Tuesday 12/06/2022 at 10 AM ET.
Dec 5, 16:26 EST

Update - Engineers continue working to resolve several issues occurring related to recording of consent records in Online Express. This includes Opt-Out sync becoming disabled when leaving the plugin; unsubscribe events not adhering to solicit code business rules, and duplicate consent records created for consent events. Users may also see the error: “The incoming request has too many parameters” when opening the plugin. Next update will be provided on Monday 12/05/2022 at 4 PM ET.
Dec 5, 14:07 EST

Update - Engineers are working to address the issues as quickly as possible. We are aware of several issues occurring related to recording of consent records in Online Express. This includes Opt-Out sync becoming disabled when leaving the plugin; unsubscribe events not adhering to solicit code business rules, and duplicate consent records created for consent events. Users may also see the error: “The incoming request has too many parameters” when opening the plugin. Next update will be provided on Monday 12/05/2022 at 9 AM ET.
Dec 2, 18:53 EST

Update - We are aware of several issues occurring related to recording of consent records in Online Express. This includes Opt-Out sync becoming disabled when leaving the plugin; unsubscribe events not adhering to solicit code business rules, and duplicate consent records created for consent events. Users may also see the error: “The incoming request has too many parameters” when opening the plugin. Engineers are working to address the issues as quickly as possible.
Dec 2, 14:02 EST

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 2, 13:12 EST

Active Issue Alert – Blackbaud Education Management - #000413996

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 6, 09:07 EST

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 6, 09:06 EST

Dec 5, 2022

Active Issue Alert – Blackbaud.com, Multiple Services - 000413649

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 5, 16:23 EST

Monitoring - Our engineers have successfully diagnosed and mitigated the issue. We will continue to monitor the performance of our systems to ensure there is no further impact to our services. Please continue to reference this page for updates.
Dec 5, 13:28 EST

Identified - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. The effects of this issue have been mitigated at this time and we hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Dec 5, 11:14 EST

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Dec 5, 10:38 EST

Active Issue Alert – Blackbaud Secure Payments, CSRconnect - 000413825

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 5, 16:03 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 5, 15:23 EST

Active Issue Alert – Blackbaud.com, Multiple Services - 000413649

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Dec 5, 10:29 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Dec 5, 10:12 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 5, 09:31 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Dec 5, 09:20 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Dec 5, 09:14 EST

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

Maintenance Overage 95232- Multiple Services Affected

Resolved - This incident has been resolved.
Dec 2, 05:24 EST

Identified - Maintenance ID 95232 - The maintenance that was scheduled to complete on 12/2/2022 at 03:00 AM EST has been extended to 05:00 AM EST.
This maintenance is necessary to perform a routine maintenance task in our environment.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Dec 2, 03:17 EST

Dec 1, 2022

No incidents reported.

Nov 30, 2022

Active Issue Alert – Online Express - #000412812

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 30, 18:51 EST

Update - We are aware of an issue where some one-time credit card transactions in the OLX plugin may not have been charged. If you see an authorization code of "TestSuccess," the transaction did not complete successfully. Engineers are working to resolve the issue as quickly as possible. We will provide more details regarding these one-time transactions when we are able to do so. Recurring gifts and pledges are not impacted by this issue.
Nov 30, 16:51 EST

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 30, 16:09 EST

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 30, 15:08 EST

Active Issue Alert – Blackbaud Enrollment Management System- 000412688

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 30, 11:46 EST

Update - We are continuing to investigate this issue.
Nov 30, 11:24 EST

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 30, 11:17 EST

Active Issue Alert – Raiser's Edge NXT - 000412319

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 30, 11:38 EST

Monitoring - Issues preventing customers from launching database view in Raiser's Edge NXT have been mitigated as of 3:15pm ET. Our engineers are continuing to monitor and take corrective action as needed to remediate the issue. Please continue to reference this page for updates.
Nov 29, 15:47 EST

Identified - We have identified an issue impacting some of our customers from launching database view for Raiser's Edge NXT. Our engineers continue taking corrective action to remediate the issue as quickly as possible. Please continue to reference this page for updates.
Nov 29, 13:51 EST

Monitoring - We have identified an issue impacting some of our customers from launching database view for Raiser's Edge NXT. We have taken corrective action to remediate the issue and will continue to monitor should it recur. Please continue to reference this page for updates.
Nov 29, 13:19 EST

Update - We are aware of an issue where some users are unable to launch database view for Raiser's Edge NXT. Engineers are currently working to address the issue quickly.
Nov 29, 12:37 EST

Investigating - We are aware of an issue where some users are unable to launch database view for Raiser's Edge NXT. Engineers are currently working to address the issue quickly.
Nov 29, 12:03 EST

Active Issue Alert – Financial Edge NXT & Raiser's Edge NXT - 000412594

Resolved - This incident has been resolved.
Nov 30, 00:41 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 00:28 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 30, 00:28 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 30, 00:18 EST

Nov 29, 2022

Active Issue Alert – Financial Edge NXT & Raiser's Edge NXT - 000412594

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 29, 23:21 EST

Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Nov 29, 22:34 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 29, 22:09 EST

Active Issue Alert – Blackbaud Fundraiser Performance Management (FPM) - #000412298

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 29, 12:07 EST

Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Nov 29, 12:00 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 29, 11:36 EST

Active Issue Alert – Luminate Online - 000412207

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 29, 09:04 EST

Monitoring - Issues with latency and logging in have been resolved. Our engineers continue to monitor. As a result of the latency, emails scheduled for this morning may have been delayed in sending for up to 15 minutes.
Nov 29, 08:21 EST

Investigating - A subset of Luminate Online customers are experiencing slower then normal response times. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 29, 08:10 EST

Resolved Issue Alert – Financial Edge and Raiser's Edge - 000412205

Resolved - We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Nov 29, 08:13 EST

Nov 28, 2022

Active Issue Alert – Blackbaud Award Management - 000411890

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 28, 12:15 EST

Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Nov 28, 11:26 EST

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 28, 10:02 EST

Active Issue Alert – Altru - #000411924

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 28, 11:33 EST

Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Nov 28, 11:25 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 28, 11:15 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 28, 10:54 EST

Nov 27, 2022

Active Issue Alert – Blackbaud Grantmaking - 000411801

Resolved - This incident has been resolved.
Nov 27, 22:38 EST

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 27, 22:11 EST

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

Active Issue Alert – eTapestry - 000411688

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 23, 20:35 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 23, 20:03 EST

Active Issue Alert – Online Express - 000411616

Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 23, 15:15 EST

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause and we have the appropriate engineers working to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 23, 14:58 EST

Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 23, 14:26 EST

Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 23, 13:54 EST

Active Issue Alert – Altru - 000411583

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 23, 13:39 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Nov 23, 12:43 EST

Active Issue Alert – Raiser's Edge - #000410452

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 23, 10:27 EST

Monitoring - We have identified an issue impacting a subset of Raiser's Edge customers experiencing latency when attempting to create a new gift batch. If you are experiencing this issue, please follow the workaround steps located in this KB: solution https://kb.blackbaud.com/knowledgebase/articles/Article/196251
Nov 18, 13:05 EST

Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Nov 18, 12:40 EST

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Users are reporting latency and session unresponsiveness when clicking the New Gift Batch button in the Batch module, or processing transactions in Online Express, Luminate Online, or Blackbaud NetCommunity plugins inside Raiser's Edge. Please continue to reference this page for updates.
Nov 18, 11:08 EST

Active Issue Alert – Financial Edge NXT and Financial Edge - 000411477

Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Nov 23, 10:09 EST

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Nov 23, 09:41 EST

About This Site