All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://www.blackbaud.com/support/support.aspx).

Altru   Operational
Blackbaud.com Operational
Blackbaud.com   Operational
signin.blackbaud.com   Operational
Blackbaud Analytics   Operational
Blackbaud Award Management   Operational
Blackbaud Checkout   ? Operational
Blackbaud CRM   Operational
Blackbaud Employee Giving   Operational
Blackbaud Employee Volunteering   Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking   Operational
Blackbaud Outcomes   Operational
Blackbaud Internet Solutions   Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services   Operational
Blackbaud MobilePay   Operational
Payments API (Beta)   Operational
Blackbaud NetCommunity   Operational
Blackbaud Payment Service   Operational
Blackbaud Stewardship Management   Operational
Blackbaud Website Package   ? Operational
Direct Marketing   Operational
DonorCentral Operational
DonorCentral   Operational
DonorCentral NXT   Operational
Education Edge Operational
Education Edge   Operational
Faculty Access for the Web   Operational
Email Services   Operational
eTapestry   Operational
Financial Edge   Operational
Financial Edge NXT Operational
Accounts Payable API   Operational
Financial Edge NXT   Operational
General Ledger API   Operational
Statistical Unit API (Beta)   Operational
Treasury API   Operational
Host*Net/FIMS/IGAM   Operational
K-12 Operational
onBoard   Operational
onCampus   Operational
onMessage   Operational
onRecord   Operational
Luminate Operational
Luminate Beta   Operational
Luminate CMS   Operational
Luminate Integration   Operational
Luminate Online   Operational
Luminate WebServices   Operational
Luminate CRM   Operational
OmniPoint   Operational
Online Express Operational
Online Express   Operational
Givalanche   Operational
Raiser's Edge   Operational
Raiser's Edge NXT Operational
Communication Preference API (Beta)   Operational
Constituent API   Operational
Fundraising API   Operational
Gift API   Operational
Opportunity API   Operational
Raiser's Edge NXT   Operational
ResearchPoint   Operational
Smart Tuition Operational
Smart Aid   Operational
School API (Beta)   Operational
Smart Tuition   ? Operational
Sphere   Operational
Team Approach   Operational
WealthPoint   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 15, 2018

No incidents reported today.

Oct 14, 2018
Active Issue Alert – Blackbaud CRM, Blackbaud Internet Solutions - #2018101402
Resolved - This incident has been resolved.
Oct 14, 21:42 EDT
Investigating - We have identified an issue impacting some of our Blackbaud CRM and Blackbaud Internet Solutions customers who are hosted in the Sydney data-center causing errors when attempting to log in or use features within the affected service or load the affected site. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 14, 21:30 EDT
Oct 13, 2018
Resolved Issue Alert – Sphere - #2018101301
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 13, 04:06 EDT
Oct 12, 2018
Active Issue Alert – Raiser's Edge - #2018100502
Resolved - We have successfully deployed a fix for users of Raiser's Edge 7.96 Patch 13. Exception batch processing has been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 12, 10:50 EDT
Update - Engineers have identified a fix which is currently undergoing testing. The fix will be deployed as soon as it is ready. In the meantime, please refer to the KB article at https://kb.blackbaud.com/articles/Article/121104 for a temporary workaround and information on how to remediate existing batches.
Oct 8, 18:08 EDT
Identified - We have identified an issue impacting a small subset of customers following the deployment of Raiser’s Edge 7.96 Patch 13, which is preventing gifts from populating in an exception batch when processing in batch. Engineers are aware of the issue and are working to deploy a fix as quickly as possible. In the meantime, please refer to the KB article https://kb.blackbaud.com/articles/Article/121104 for a temporary workaround.
Oct 5, 16:10 EDT
Oct 11, 2018

No incidents reported.

Oct 10, 2018
Active Issue Alert – Luminate Online - #2018101001
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 10, 02:56 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 10, 02:41 EDT
Oct 9, 2018
Active Issue Alert – Raiser's Edge,Financial Edge - #2018100902
Resolved - An issue impacting some of our Raisers Edge and Financial Edge customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you
Oct 9, 15:02 EDT
Investigating - We have identified an issue impacting some of our Raisers Edge and Financial Edge customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 9, 14:35 EDT
Active Issue Alert – Education Edge, Financial Edge, Raisers Edge - #2018100901
Resolved - This incident has been resolved.
Oct 9, 05:55 EDT
Update - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 9, 05:28 EDT
Update - We have identified an issue impacting a small subset of customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Oct 9, 05:01 EDT
Identified - We have identified an issue impacting a small subset of our customers are unable to login. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 9, 04:32 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 9, 04:24 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 9, 03:59 EDT
Oct 7, 2018

No incidents reported.

Oct 6, 2018
Resolved Issue Alert – Sphere - #2018100601
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 6, 06:05 EDT
Oct 5, 2018
Active Issue Alert – Online Express - #2018100501
Resolved - This incident has been resolved.
Oct 5, 15:58 EDT
Identified - We have identified an issue impacting some of our customers who may be sending duplicate emails. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Oct 5, 15:45 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 5, 15:15 EDT
Oct 4, 2018
Active Issue Alert – Raisers Edge, Financial Edge - #2018100401
Resolved - An issue impacting some of our Raisers Edge and Financial Edge customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 4, 15:52 EDT
Investigating - We have identified an issue impacting some of our Raisers Edge and Financial Edge customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 4, 15:23 EDT
Oct 3, 2018
Active Issue Alert – Email Services - #2018100301
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 3, 20:44 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 3, 20:14 EDT
Oct 2, 2018
Resolved Issue Alert – Sphere - #2018100205
Resolved - We identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues.

Our engineers have successfully implemented a fix and services are now restored. If you have any questions about status in the future, you can always get updates at this page.

Please continue to reference this page for updates.
Oct 2, 19:49 EDT
Active Issue Alert – Raiser's Edge, Financial Edge, Education Edge - #2018100203
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 2, 16:25 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 2, 16:05 EDT
Active Issue Alert – Team Approach - #2018100202
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 2, 12:21 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 2, 12:05 EDT
Active Issue Alert – Blackbaud Smart Tuition - #2018100201
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 2, 10:55 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Oct 2, 10:50 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Oct 2, 10:31 EDT
Oct 1, 2018
Active Issue Alert – Blackbaud NetCommunity, Blackbaud CRM - #2018100102
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 1, 12:56 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 1, 12:34 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 1, 12:11 EDT
Active Issue Alert – Raiser's Edge - #2018100101
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Oct 1, 08:32 EDT
Investigating - We have identified an issue impacting some of our customers causing errors or other service issues when attempting to log in. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Oct 1, 08:13 EDT
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