Active Issue Alert – Host*Net/FIMS/IGAM - #000155739
Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. Next update will be provided at 9:00 AM ET on 08/08/2020
Aug 7, 14:04 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. Next update will be provided at 9:00 AM ET on 08/07/2020
Aug 6, 11:36 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. Next update will be provided at 9:00 AM ET on 08/06/2020
Aug 5, 09:19 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. Next update will be provided at 9:00 AM ET on 08/05/2020
Aug 4, 11:21 EDT
Identified - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. Next update will be provided at 9:00 AM ET on 08/04/2020
Aug 3, 09:48 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 3, 09:00 EDT

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Altru Operational
Blackbaud Analytics Operational
Blackbaud Award Management (formerly AcademicWorks) Operational
Blackbaud Checkout ? Operational
Blackbaud Church Management Operational
Blackbaud CRM Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System Operational
Blackbaud Enrollment Management System Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management (EAP) Operational
Blackbaud Employee Giving Operational
Blackbaud Employee Volunteering Operational
Blackbaud Financial Aid Management Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking Operational
Blackbaud Outcomes Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services Operational
Blackbaud MobilePay Operational
Payments API Operational
Blackbaud Internet Solutions Operational
Blackbaud NetCommunity Operational
Blackbaud Payment Service Operational
Blackbaud Stewardship Management (Beta) Operational
Blackbaud Tuition Management ? Operational
Blackbaud Website Package ? Operational
Direct Marketing Operational
DonorCentral Operational
DonorCentral Operational
DonorCentral NXT Operational
Education Edge Operational
Education Edge Operational
Faculty Access for the Web Operational
Email Services Operational
eTapestry Operational
Financial Edge Operational
Financial Edge NXT Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Host*Net/FIMS/IGAM Degraded Performance
JustGiving Operational
Luminate Operational
Luminate Beta Operational
Luminate CMS Operational
Luminate Integration Operational
Luminate Online Operational
Luminate WebServices Operational
Luminate CRM Operational
MobileMission Operational
OmniPoint Operational
Online Express Operational
Online Express Operational
Givalanche Operational
Raiser's Edge Operational
Raiser's Edge NXT Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT Operational
List API (Beta) Operational
Email Marketing Operational
ResearchPoint Operational
Team Approach Operational
WealthPoint Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 7, 2020
Maintenance Overage 20071310325648 - Multiple products
Resolved - Maintenance ID 19101411491439 - The maintenance has complete
Aug 7, 09:40 EDT
Identified - Maintenance ID 19101411491439 - The maintenance that was scheduled to complete on 8/7/2020 at [3:00:00 AM] has been extended to 5:00:00 AM.
This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Aug 7, 03:11 EDT
Active Issue Alert – Raiser's Edge NXT, Church Management- #000157668
Resolved - This incident has been resolved.
Aug 7, 09:34 EDT
Identified - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 7, 08:45 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 7, 08:07 EDT
Aug 6, 2020
Aug 5, 2020
Active Issue Alert – Blackbaud ID – Multiple Products - #000156933
Resolved - We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.
Aug 5, 14:45 EDT
Investigating - We identified an issue that may prevent you from signing in with your Blackbaud ID or using features in the solutions below. We’re working to diagnose and resolve the issue as quickly as possible. Please continue to check this page for updates.
Aug 5, 14:16 EDT
Resolved Issue Alert – eTapestry - #000156871
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 5, 12:33 EDT
Active Issue Alert – Blackbaud Grantmaking - #000156760
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 5, 11:26 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 5, 11:00 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 5, 10:18 EDT
Active Issue Alert – Raiser's Edge NXT - #000156685
Resolved - This incident has been resolved.
Aug 5, 09:11 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Aug 5, 06:17 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Aug 5, 05:16 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 5, 04:15 EDT
Maintenance Overage 20071310224949 - Multiple Products Affected
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 5, 06:18 EDT
Identified - Maintenance ID 20071310224949 - The maintenance that was scheduled to complete on 08/05/2020 at 3:00:00 AM has been extended to 5:00:00 AM.
This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Aug 5, 04:00 EDT
Aug 4, 2020
Active Issue Alert - Blackbaud CRM, Research Point, Altru - #000156513
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 4, 18:09 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 4, 15:57 EDT
Active Issue Alert – Financial Edge NXT - #000156547
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 4, 17:15 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 4, 16:32 EDT
Active Issue Alert – Raiser's Edge, Financial Edge - #000156393
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 4, 16:47 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 4, 13:36 EDT
Active Issue Alert – Blackbaud Church Management, Raiser's Edge NXT - #000154523
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 4, 14:32 EDT
Update - We have identified an issue impacting Social Posting that prevents users from connecting a new Twitter account or posting to Twitter. Please continue to reference this page for updates. Next update 9:00 AM EDT - 8/5/2020.
Aug 4, 11:20 EDT
Update - We have identified an issue impacting Social Posting that prevents users from connecting a new Twitter account or posting to Twitter. Please continue to reference this page for updates. Next update 9:00 AM EDT - 8/3/2020.
Aug 1, 09:33 EDT
Update - We have identified an issue impacting Social Posting that prevents users from connecting a new Twitter account or posting to Twitter. Please continue to reference this page for updates. Next update 9:00 AM EDT - 7/31/2020.
Jul 30, 13:50 EDT
Update - We have identified an issue impacting Social Posting that prevents users from connecting a new Twitter account or posting to Twitter. Please continue to reference this page for updates. Next update 9:00 AM EDT - 7/30/2020.
Jul 29, 17:13 EDT
Update - We have identified an issue impacting Social Posting that prevents users from connecting a new Twitter account or posting to Twitter. Please continue to reference this page for updates. Next update 5:00 PM EDT - 7/29/2020.
Jul 29, 12:51 EDT
Investigating - We have identified an issue impacting Social Posting. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 29, 12:07 EDT
Aug 3, 2020
Aug 2, 2020
Maintenance Overage 20072501300567 - Blackbaud NetCommunity
Resolved - This incident has been resolved.
Aug 2, 14:00 EDT
Identified - Maintenance ID 20072501300567- The maintenance that was scheduled to complete on 08/02/2020 at 12:00 PM has been extended to 2:00 PM.
This maintenance is necessary to Update Blackbaud NetCommunity sites.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Aug 2, 12:07 EDT
Aug 1, 2020
Active Issue Alert – Blackbaud.com - 000155680
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Aug 1, 03:43 EDT
Update - As previously reported, we have identified an issue impacting some of our customers when attempting to access 'Blackbaud.com', 'Blackbaud.ca', 'Blackbaud.co.uk' & 'Blackbaud.com.au'. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Aug 1, 02:34 EDT
Update - As previously reported, we have identified an issue impacting a subset of our customers when attempting to access 'Blackbaud.com' as well as sister sites 'Blackbaud.ca', 'Blackbaud.co.uk' & 'Blackbaud.com.au'. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Aug 1, 01:41 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Aug 1, 00:44 EDT
Jul 31, 2020
Active Issue Alert – Host*Net/FIMS/IGAM - #000152987
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 31, 13:00 EDT
Update - We have identified an issue impacting some of our customers attempting to launch FIMS from Host*Net. Users may see a message concerning issues with their User Profile. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update 9:00 AM EDT - 7/31/2020.
Jul 30, 13:54 EDT
Update - We have identified an issue impacting some of our customers attempting to launch FIMS from Host*Net. Users may see a message concerning issues with their User Profile. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update 9:00 AM EDT - 7/30/2020.
Jul 29, 10:52 EDT
Update - We have identified an issue impacting some of our customers attempting to launch FIMS from Host*Net. Users may see a message concerning issues with their User Profile. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update 9:00 AM EDT - 7/29/2020.
Jul 28, 19:30 EDT
Update - We have identified an issue impacting some of our customers attempting to launch FIMS from Host*Net. Users may see a message concerning issues with their User Profile. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you.
Jul 27, 22:56 EDT
Update - We are continuing to work on a fix for this issue.
Jul 27, 22:53 EDT
Identified - We have identified an issue impacting some of our customers attempting to launch FIMS from Host*Net. Users may see a message concerning issues with their User Profile. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you.
Jul 27, 15:56 EDT
Active Issue Alert – Raiser's Edge - #000155438
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 31, 12:27 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 31, 11:44 EDT
Jul 30, 2020
Active Issue Alert – Raiser's Edge NXT - #000155223
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 30, 23:25 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jul 30, 23:13 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 30, 22:22 EDT
Jul 29, 2020
Jul 28, 2020
Jul 27, 2020
Active Issue Alert – Host*Net/FIMS/IGAM - #000152987
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 27, 14:26 EDT
Update - We have identified an issue impacting some of our customers attempting to launch FIMS from Host*Net. Users may see a message concerning issues with their User Profile. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you.
Jul 27, 12:34 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Next update will be at 12 PM ET.
Jul 27, 11:13 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Next update will be at 11 AM ET.
Jul 27, 09:57 EDT
Active Issue Alert – DonorCentral - #000153422
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 27, 11:14 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Jul 27, 11:06 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 27, 10:20 EDT
Jul 26, 2020
Maintenance Overage 20060906334726 - Blackbaud NetCommunity
Resolved - Maintenance ID 20060906334726 has been completed.
Jul 26, 17:57 EDT
Update - Maintenance ID 20060906334726 - The maintenance that was scheduled to complete on 07/26/2020 at 12:00 PM has been extended to 6:00 PM.
This maintenance is necessary to Update Blackbaud NetCommunity sites.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Jul 26, 16:02 EDT
Update - Maintenance ID 20060906334726 - The maintenance that was scheduled to complete on 07/26/2020 at 2:00 PM has been extended to 4:00 PM.
This maintenance is necessary to Update Blackbaud NetCommunity sites.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Jul 26, 14:12 EDT
Identified - Maintenance ID 20060906334726 - The maintenance that was scheduled to complete on 07/26/2020 at 12:00 PM has been extended to 2:00 PM.
This maintenance is necessary to Update Blackbaud NetCommunity sites.
Please refer to this page for updates on the completion or additional extensions of the maintenance.
Jul 26, 11:29 EDT
Jul 25, 2020
Active Issue Alert – Host*Net/FIMS/IGAM - #000152987
Resolved - This incident has been resolved.
Jul 25, 08:36 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. Next update will be provided at 9AM EDT Saturday July 25th
Jul 24, 17:59 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. Next update will be provided at 6PM EDT
Jul 24, 16:42 EDT
Identified - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. Next update will be provided at 2PM EDT
Jul 24, 11:09 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 24, 10:37 EDT
Jul 24, 2020
Active Issue Alert – Raiser's Edge NXT - #000153102
Resolved - This incident has been resolved.
Jul 24, 15:13 EDT
Update - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 24, 13:25 EDT
Identified - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 24, 12:52 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 24, 12:20 EDT
Active Issue Alert – Education Edge, Financial Edge, Raiser's Edge - #000153090
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 24, 13:13 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 24, 12:13 EDT
Active Issue Alert – Raiser's Edge & Financial Edge - #000152889
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Jul 24, 07:14 EDT
Identified - Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Jul 24, 06:07 EDT
Update - As reported, we have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 24, 05:30 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Jul 24, 04:59 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 24, 04:00 EDT
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