All Systems Operational

About This Site

Welcome to the Blackbaud status page for unplanned events. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

If you are experiencing an issue with your product or service that is not posted on this status page, or not related to a scheduled maintenance (https://maintenance.blackbaud.com), please contact Support (https://support.blackbaud.com/).

Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud ID Operational
Blackbaud Customer Success Operational
Blackbaud Altru® Operational
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
Blackbaud CRM™ Operational
Blackbaud Education Management Solutions Operational
Blackbaud School Website System™ Operational
Blackbaud Enrollment Management System™ Operational
Blackbaud Learning Management System Operational
Blackbaud Student Information System™ Operational
Core Functionality Operational
School API Operational
Blackbaud Billing Management™ Operational
Blackbaud eTapestry® Operational
Blackbaud Financial Aid Management™ Operational
Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
Financial Edge NXT Operational
General Ledger API Operational
Statistical Unit API Operational
Treasury API Operational
Blackbaud Fundraiser Performance Management™ Operational
Blackbaud Fundraiser Performance Management™ Operational
FPM Data Integration Operational
Blackbaud Giving Search™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Grantmaking™ Operational
Blackbaud Outcomes™ Operational
Blackbaud Guided Fundraising™ Operational
Blackbaud Impact Edge™ Operational
Blackbaud Internet Solutions™ Operational
Blackbaud Luminate Online® Operational
Luminate CMS Operational
Luminate Integration Operational
Blackbaud Luminate Online® Operational
Luminate WebServices Operational
Team Raiser Operational
Blackbaud Merchant Services™ Operational
Blackbaud Merchant Services™ Operational
Blackbaud MobilePay™ Operational
Payments API Operational
Blackbaud MobilePay Terminal Operational
Blackbaud NetCommunity™ Operational
Blackbaud Online Express™ Operational
Blackbaud Online Express™ Operational
Blackbaud Raiser's Edge NXT® Operational
Communication Preference API (Beta) Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Raiser's Edge NXT® Operational
List API (Beta) Operational
Email Marketing Operational
Prospect Insights Operational
Blackbaud Stewardship Management™ Operational
Blackbaud Tuition Management™ ? Operational
Blackbaud Website Package ? Operational
Direct Marketing™ Operational
DonorCentrics Operational
Email Services Operational
Financial Edge® Operational
Giving Checkout® Operational
Giving Checkout® (US) ? Operational
Giving Checkout® (UK) Operational
Grateful Patient Solution Operational
JustGiving® from Blackbaud® Operational
MobileMission™ Operational
OmniPoint™ Operational
Payment Services Operational
Raiser's Edge® Operational
ResearchPoint™ Operational
WealthPoint® Operational
YourCause® Operational
YourCause® CSRconnect® Operational
YourCause® GrantsConnect® Operational
YourCause® NPOconnect® Operational
DonorCentral® NXT Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 19, 2025

No incidents reported today.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Active Issue Alert – Raiser's Edge NXT - 000601270
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 17, 19:27 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 17, 17:56 EDT
Active Issue Alert – Blackbaud NetCommunity™ - #000601176
Resolved - An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 17, 15:42 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 15:03 EDT
Update - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 17, 14:35 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 17, 14:03 EDT
Active Issue Alert – Blackbaud Luminate Online®, Blackbaud Raiser's Edge NXT® - #000600406
Resolved - This incident has been resolved.
Apr 17, 09:04 EDT
Monitoring - At around 8 pm ET on April 16, our engineers implemented a fix and slowly released a subset of emails that were queued up within Luminate Online. Once no errors were observed, email tasks were enabled around 9:20 pm ET and emails that were paused after 10:30 am ET on April 15 were queued and began sending. Email service has been restored for Luminate Online and we will continue to monitor.
Apr 16, 21:27 EDT
Update - Our engineers will continue to investigate and try to resolve this issue overnight. All Luminate Online email sends as of 10:30 am ET on April 15 remain paused. Email tasks with a “Generated Audience” status are being held in a queue and can be rescheduled if a customer chooses, but won't be sent until after the incident is resolved. Email tasks with a “Awaiting Delivery Statistics” status or another error message have either been sent or will fail. You can reference KB Article #97124 to determine email task status. We will update this page again when the issue is resolved or a fix has been created or by 9 a.m. ET on April 17. Please continue to reference this page for updates.
Apr 16, 17:59 EDT
Update - Our engineers continue to investigate an issue causing some email jobs to encounter an error when sending. We have temporarily paused all Luminate Online email sends as of 10:30 am ET on April 15. Email tasks with a “Generated Audience” status are being held in a queue and can be rescheduled if a customer chooses, but won't be sent until after the incident is resolved. Email tasks with a “Awaiting Delivery Statistics” status or another error message have either been sent or will fail. Reference KB Article #97124 to determine email task status. Please continue to reference this page for updates.
Apr 16, 13:49 EDT
Update - Our engineers continue to see an issue causing some email jobs to encounter an error when sending. We are working as quickly as possible to find the root cause and have called in additional third-party support to trouble shoot the issue. To prevent further errors from occurring and while we investigate, our teams temporarily paused all Luminate Online email sends at 10:30 am ET on April 15. These email sends are being held in a queue and will be sent when the issue is resolved. Please continue to reference this page for updates.
Apr 16, 10:35 EDT
Update - Our engineers continue to see an issue causing some email jobs to encounter an error when sending. We are working as quickly as possible to find the root cause and have called in additional third-party support to troubleshoot the issue. To prevent further errors from occurring and while we investigate, our teams temporarily paused all Luminate Online email sends at 10:30 am ET on April 15. These email sends are being held in a queue and will be sent when the issue is resolved. Please continue to reference this page for updates.
Apr 16, 08:24 EDT
Update - We have identified an issue causing some email jobs to encounter an error when sending. We have temporarily paused LO email jobs while we investigate. Paused emails will queue and send after email tasks are enabled. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates. Next update at 9AM EST.
Apr 16, 06:30 EDT
Update - We have identified an issue causing some email jobs to encounter an error when sending. We have temporarily paused LO email jobs while we investigate. Paused emails will queue and send after email tasks are enabled. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 15, 20:36 EDT
Update - We have identified an issue causing some email jobs to encounter an error when sending. We have temporarily paused LO email jobs while we investigate. Paused emails will queue and send after email tasks are enabled. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 15, 18:24 EDT
Update - We have identified an issue causing some email jobs to encounter an error when sending. We have temporarily paused LO email jobs while we investigate. Paused emails will queue and send after email tasks are enabled. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 15, 17:21 EDT
Identified - We have identified an issue causing some email jobs to encounter an error when sending. We have temporarily paused LO email jobs while we investigate. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 15, 13:28 EDT
Update - We have identified an issue causing some email jobs to fail during send. We have temporarily paused email jobs while we investigate. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 15, 11:29 EDT
Investigating - We have identified an issue causing some email jobs to fail during send. We have temporarily paused email jobs while we investigate. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 15, 10:00 EDT
Apr 16, 2025
Active Issue Alert – Raiser's Edge - 000600757
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 16, 11:22 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 16, 11:09 EDT
Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 16, 10:33 EDT
Apr 15, 2025
Active Issue Alert – Blackbaud Altru - #000600366
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 15, 09:08 EDT
Investigating - We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Apr 15, 08:43 EDT
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025
Active Issue Alert – Research Point - 000598546
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 9, 12:52 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be today 4/9/2025 at 5:00 PM EST.
Apr 9, 09:00 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be tomorrow 4/9/2025 at 8:00 AM EST.
Apr 8, 14:06 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates. Further updates will be provided at 2:00 PM EDT.
Apr 8, 10:57 EDT
Update - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 8, 08:12 EDT
Monitoring - Our engineers are aware of an issue some customers are experiencing with ResearchPoint. Further updates will be provided at 8:00 AM EDT, 4/8/2025.
Apr 7, 16:58 EDT
Identified - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause and we have all the appropriate engineers available to get your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 7, 15:49 EDT
Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 7, 14:40 EDT
Apr 8, 2025
Active Issue Alert – Blackbaud Student Information System™ - #000598690
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 8, 09:23 EDT
Identified - When navigating in the portal, some pages will not load completely. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Apr 8, 08:31 EDT
Investigating - When accessing student records via People finder in Academics users receive a "Head's up! You're in a restricted area". Please continue to reference this page for updates.
Apr 8, 07:09 EDT
Active Issue Alert –Blackbaud Merchant Services - 000598327
Resolved - This incident has been resolved.
Apr 8, 08:31 EDT
Monitoring - Some AU payouts scheduled for April 3rd, 2025 are delayed. We expect that these payouts will be processed on April 7th, 2025. We are continuing to monitor the situation closely and will provide updates as they become available.
Apr 6, 21:06 EDT
Investigating - We have identified a delay in payment disbursements on April 3rd affecting some of our customers. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Apr 6, 20:35 EDT
Apr 7, 2025
Apr 6, 2025
Apr 5, 2025
Active Issue Alert – Raiser's Edge NXT - 000598107
Resolved - An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Apr 5, 11:33 EDT
Monitoring - We have seen errors subside but will continue to monitor throughout the afternoon. It is possible users may intermittently see longer load times while the issue remains in this status. Next update will be at 10:00am EST on 04/05/2025.
Apr 4, 12:03 EDT
Update - We have seen errors subside but will continue to monitor throughout the afternoon. It is possible users may intermittently see longer load times while the issue remains in this status.
Apr 4, 12:02 EDT
Investigating - We are aware of an issue where users may encounter an error when attempting to launch Database View. Errors may include "Could not load." Engineers are currently investigating.
Apr 4, 11:06 EDT
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