Our engineers have resolved this incident, have reverted the temporary change and there have been no further errors. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Jul 16, 2025 - 13:09 EDT
Update
Our engineers have implemented a temporary change and service has been restored. We continue to monitor and investigate root cause. Please continue to reference this page for updates.
Posted Jul 16, 2025 - 12:40 EDT
Update
Our engineers have implemented a temporary change and service has been restored. We continue to monitor and investigate root cause. Please continue to reference this page for updates.
Posted Jul 16, 2025 - 12:01 EDT
Update
Our engineers have implemented a temporary change and service has been restored. We continue to monitor and investigate root cause. Please continue to reference this page for updates.
Posted Jul 16, 2025 - 11:33 EDT
Monitoring
Our engineers have implemented a temporary change and service has been restored. We continue to monitor and investigate root cause. Please continue to reference this page for updates.
Posted Jul 16, 2025 - 11:09 EDT
Update
Our engineers have identified an issue with a third party vendor causing latency or timeouts when accessing admin or user pages, forms, web services, and integrations for a subset of sites. We are working with the vendor to restore service. Please continue to reference this page for updates.
Posted Jul 16, 2025 - 10:12 EDT
Update
Our engineers have identified an issue with a third party vendor causing latency or timeouts when accessing admin or user pages, forms, web services, and integrations for a subset of sites. We are working with the vendor to restore service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Jul 16, 2025 - 10:07 EDT
Update
Our engineers have identified an issue causing latency or timeouts when accessing admin or user pages, forms, web services, and integrations for a subset of sites. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Jul 16, 2025 - 10:00 EDT
Update
Our engineers have identified an issue causing latency or timeouts when accessing admin or user pages, forms, web services, and integrations for a subset of sites. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Jul 16, 2025 - 09:26 EDT
Update
Our engineers have identified an issue causing latency or timeouts when accessing admin or user side pages and forms for a subset of sites. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Jul 16, 2025 - 09:06 EDT
Investigating
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Jul 16, 2025 - 09:01 EDT
This incident affected: Blackbaud Luminate Online® (Blackbaud Luminate Online®).