Resolved
We are no longer receiving new reports of sign-in issues and have correlated prior errors with a vendor outage that has been resolved. We have confirmed restoration of our services at this time.
Posted Feb 10, 2026 - 17:31 EST
Identified
We diagnosed an issue that may prevent anyone from signing in with their Blackbaud ID or using features in the solutions below. We’re working to resolve the issue as quickly as possible. Please continue to check this page for updates.
Posted Feb 10, 2026 - 17:29 EST
Update
A subset of customers are intermittently experiencing either a blank page or spinning icon when attempting to login to the solution. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Feb 10, 2026 - 17:00 EST
Update
We are continuing to investigate this issue.
Posted Feb 10, 2026 - 16:59 EST
Investigating
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Feb 10, 2026 - 16:41 EST
This incident affected: Blackbaud Education Management Solutions (Blackbaud School Website System™, Blackbaud Enrollment Management System™, Blackbaud Learning Management System, Blackbaud Student Information System™, Core Functionality, School API, Blackbaud Billing Management™), Blackbaud Grantmaking™ (Blackbaud Grantmaking™), Blackbaud Financial Edge NXT® (Accounts Payable API, Financial Edge NXT, General Ledger API, Statistical Unit API, Treasury API), Blackbaud.com (Blackbaud.com), Blackbaud Fundraiser Performance Management™ (Blackbaud Fundraiser Performance Management™), Blackbaud Altru®, Blackbaud eTapestry®, Blackbaud Tuition Management™, WealthPoint®, DonorCentral® NXT, Blackbaud Raiser's Edge NXT® (Constituent API, Fundraising API, Gift API, Opportunity API, Raiser's Edge NXT®), and Blackbaud Merchant Services™ (Payments API).