An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Jun 19, 2025 - 09:57 EDT
Update
Our engineers have deployed a fix for this issue. We have confirmed that this fix addresses the validation issues. It will take several hours for the changes to propagate across all sites. Our engineers will continue to monitor. Next update will be at Friday at 9am ET. Please continue to reference this page for updates.
Posted Jun 18, 2025 - 19:31 EDT
Update
We have identified an issue causing some donation attempts to fail due to validation errors. Our engineers have identified a root cause and are working to resolve the issue. Please continue to reference this page for updates.
Posted Jun 18, 2025 - 17:02 EDT
Identified
We have identified an issue causing some donation attempts to fail due to validation errors. Our engineers have identified a root cause and are working to resolve the issue. Please continue to reference this page for updates.
Posted Jun 18, 2025 - 15:48 EDT
Investigating
We have identified an issue causing some donation attempts to fail due to validation errors. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Jun 18, 2025 - 14:35 EDT
This incident affected: Blackbaud Luminate Online® (Blackbaud Luminate Online®).