An issue impacting some of our customers causing intermittent slowness, errors or other service issues is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Nov 24, 2020 - 10:59 EST
Update
We have identified an issue impacting some of our customers who are not receiving affluence scores. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates the next update will be Friday, November 27th @ 9:00 AM EST.
Posted Nov 13, 2020 - 15:56 EST
Update
We are continuing to work on a fix for this issue.
Posted Nov 13, 2020 - 15:56 EST
Update
We have identified an issue impacting some of our customers who are not receiving affluence scores. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates the next update will be Monday, November 16th @ 9:00 AM EST.
Posted Nov 13, 2020 - 15:54 EST
Update
We have identified an issue impacting some of our customers who are not receiving affluence scores. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates the next update will be Friday, November 13th @ 9:00 AM EST.
Posted Nov 10, 2020 - 06:36 EST
Update
We have identified an issue impacting some of our customers who are not receiving affluence scores. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates the next update will be Tuesday, November 10th @ 9:00 AM EST.
Posted Nov 09, 2020 - 15:00 EST
Update
We have identified an issue impacting some of our customers who are not receiving affluence scores. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates the next update will be Monday, November 9th @ 3:00 PM EST.
Posted Nov 09, 2020 - 10:23 EST
Identified
We have identified an issue impacting some of our customers who are not receiving affluence scores. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates the next update will be Monday, November 9th @ 8:00 AM EST.
Posted Nov 04, 2020 - 13:03 EST
Investigating
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Nov 03, 2020 - 12:19 EST
This incident affected: Blackbaud Altru® and ResearchPoint™.