Active Issue Alert – Luminate Online - 000642301

Incident Report for Blackbaud

Resolved

This incident has been resolved.
Posted Oct 28, 2025 - 02:34 EDT

Identified

Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates.
Posted Oct 27, 2025 - 21:43 EDT

Investigating

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Oct 27, 2025 - 16:16 EDT
This incident affected: Blackbaud Luminate Online® (Blackbaud Luminate Online®).