We have identified an issue impacting a subset of our European customers, causing errors when attempting to log in to various products via Blackbaud.com or direct product links. Customer may see a green pulsing dot when attempting to log in and the page does not load. Our engineers have diagnosed the issue and are working to resolve it as quickly as possible. Please continue to reference this page for updates.
Posted Oct 09, 2025 - 07:17 EDT
Update
We have identified an issue impacting a subset of our customers, causing errors when attempting to log in to various products via Blackbaud.com. Customer may see a green pulsing dot when attempting to log in and the page does not load. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Posted Oct 09, 2025 - 06:00 EDT
Update
We have identified an issue impacting a subset of our customers, causing errors when attempting to log in to various products via Blackbaud.com. Customer may see a green pulsing dot when attempting to log in and the page does not load. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Posted Oct 09, 2025 - 05:59 EDT
Investigating
We have identified an issue impacting a subset of our customers, causing errors when attempting to log in to Raiser's Edge NXT. Customer may see a green pulsing dot when attempting to log in and the page does not load. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates.
Posted Oct 09, 2025 - 05:59 EDT
This incident affected: Blackbaud.com (Blackbaud.com, signin.blackbaud.com, Support, Blackbaud ID).