Active Issue Alert – Email Services, Altru, Blackbaud CRM, Financial Edge NXT, Raiser's Edge NXT, Luminate Online, Blackbaud Internet Solutions, Online Express - #000687825

Incident Report for Blackbaud

Resolved

This incident has been resolved.

Posted Aug 12, 2026 - 19:48 EDT

Monitoring

The intermittent DKIM signing issues with email services has been resolved. Due to caching there may be some residual data that will purge over the next couple hours. Next update will be at 7PM EST

Posted Aug 12, 2026 - 16:50 EDT

Identified

We are aware that some customers are experiencing intermittent DKIM signing issues with email services. Engineers have diagnosed the event and are working to deploy a fix as quickly as possible. Please continue to reference this page, next update will be at 4 PM ET.

Posted Aug 12, 2026 - 11:56 EDT

This incident affected: Blackbaud Online Express™ (Blackbaud Online Express™), Blackbaud Altru®, Blackbaud CRM™, Blackbaud Internet Solutions™, Email Services, Blackbaud Financial Edge NXT® (Financial Edge NXT), Blackbaud Luminate Online® (Blackbaud Luminate Online®), and Blackbaud Raiser's Edge NXT® (Raiser's Edge NXT®).