Active Issue Alert – Blackbaud NetCommunity - 000596118

Incident Report for Blackbaud

Resolved

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Mar 27, 2025 - 14:02 EDT

Update

We have identified the cause of this error and are working to correct impacted sites as quickly as possible. Please continue to reference this page for updates.
Posted Mar 27, 2025 - 13:32 EDT

Update

We have identified the cause of this error and are working to correct impacted sites as quickly as possible. Please continue to reference this page for updates.
Posted Mar 27, 2025 - 12:32 EDT

Identified

A subset of users are receiving an error message about security access rights when attempting to access the Blackbaud NetCommunity plugin in the Raiser's Edge. Our engineers are still working to resolve this as quickly as possible for you. Please continue to reference this page for updates.
Posted Mar 27, 2025 - 12:07 EDT

Update

A subset of users are receiving an error message about security access rights when attempting to access the Blackbaud NetCommunity plugin in the Raiser's Edge. Our engineers are still working to resolve this as quickly as possible for you. Please continue to reference this page for updates.
Posted Mar 27, 2025 - 11:42 EDT

Update

A subset of users are receiving an error message about security access rights when attempting to access the Blackbaud NetCommunity plugin in the Raiser's Edge. Our engineers are still working to resolve this as quickly as possible for you. Please continue to reference this page for updates.
Posted Mar 27, 2025 - 11:03 EDT

Update

A subset of users are receiving an error message about security access rights when attempting to access the Blackbaud NetCommunity plugin in the Raiser's Edge. Our engineers are still working to resolve this as quickly as possible for you. Please continue to reference this page for updates.
Posted Mar 27, 2025 - 10:40 EDT

Investigating

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Mar 27, 2025 - 10:28 EDT
This incident affected: Blackbaud NetCommunity™.