We have identified the cause of this issue and are working to resolve it for you as quickly as possible. Please continue to check this page for updates. The next update will be on or before 2:00 PM EDT.
Posted Apr 01, 2025 - 12:25 EDT
Update
A subset of customers are not currently able to login to their solutions or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Apr 01, 2025 - 11:51 EDT
Update
A subset of customers are receiving errors when attempting to access FTP folders or make FTP connections. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Apr 01, 2025 - 11:24 EDT
Update
We are continuing to investigate this issue.
Posted Apr 01, 2025 - 11:23 EDT
Investigating
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Apr 01, 2025 - 11:18 EDT
This incident affected: Blackbaud Financial Edge NXT® (Financial Edge NXT), Blackbaud Raiser's Edge NXT® (Raiser's Edge NXT®), and Blackbaud NetCommunity™.