Active Issue Alert – Blackbaud Checkout - #2019090903

Incident Report for Blackbaud

Resolved

The issue impacting using the Visa Checkout payment type is now resolved. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Sep 11, 2019 - 13:12 EDT

Update

We have identified an issue impacting some of our customers wherein using the Visa Checkout payment type resulted in unexpected behavior. Our engineers are working with Visa to resolve it for you as quickly as possible. In the interim, we have removed the Visa Checkout option. Please continue to reference this page for updates. The next update will be provided at 9:00 AM EDT on September 12th.
Posted Sep 11, 2019 - 07:44 EDT

Update

We have identified an issue impacting some of our customers wherein using the Visa Checkout payment type resulted in unexpected behavior. Our engineers are working with Visa to resolve it for you as quickly as possible. In the interim, we have removed the Visa Checkout option. Please continue to reference this page for updates. The next update will be provided at 9:00 AM EDT
Posted Sep 10, 2019 - 19:04 EDT

Update

We have identified an issue impacting some of our customers wherein using the Visa Checkout payment type resulted in unexpected behavior. Our engineers are working with Visa to resolve it for you as quickly as possible. In the interim, we have removed the Visa Checkout option. Please continue to reference this page for updates. The next update will be provided at 5:00 PM EDT.
Posted Sep 10, 2019 - 12:11 EDT

Update

We have identified an issue impacting some of our customers wherein using the Visa Checkout payment type resulted in unexpected behavior. Our engineers are working with Visa to resolve it for you as quickly as possible. In the interim, we have removed the Visa Checkout option. Please continue to reference this page for updates. The next update will be provided at 12:00 PM EDT.
Posted Sep 10, 2019 - 09:00 EDT

Identified

We have identified an issue impacting some of our customers wherein using the Visa Checkout payment type resulted in unexpected behavior. Our engineers are working with Visa to resolve it for you as quickly as possible. In the interim, we have removed the Visa Checkout option. Please continue to reference this page for updates. The next update will be provided at 9:00 AM EDT.
Posted Sep 09, 2019 - 19:53 EDT

Investigating

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Sep 09, 2019 - 17:13 EDT
This incident affected: Payment Services.