Active Issue Alert – RE & FE NXT - 000665061

Incident Report for Blackbaud

Resolved

This incident has been resolved.
Posted Mar 20, 2026 - 11:33 EDT

Update

We have identified an issue with users seeing a blank Citrix Access page and experiencing latency in RE and FE NXT. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Mar 20, 2026 - 09:22 EDT

Update

We are continuing to investigate this issue.
Posted Mar 20, 2026 - 09:22 EDT

Update

We have identified an issue with users seeing a blank Citrix Access page and experiencing latency in RE and FE NXT. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Mar 20, 2026 - 09:20 EDT

Investigating

We have identified an issue with users seeing a blank Citrix Access page and experiencing latency in RENXT. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Mar 20, 2026 - 09:08 EDT
This incident affected: Blackbaud Financial Edge NXT® (Financial Edge NXT) and Blackbaud Raiser's Edge NXT® (Raiser's Edge NXT®).