Active Issue Alert – Financial Edge NXT - #2019081304

Incident Report for Blackbaud

Resolved

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Aug 13, 2019 - 16:58 EDT

Monitoring

Our engineers have successfully diagnosed the issue and we have implemented a fix. They are currently monitoring the situation to ensure service is restored. Please continue to reference this page for updates.
Posted Aug 13, 2019 - 16:47 EDT

Identified

Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
Posted Aug 13, 2019 - 16:03 EDT

Investigating

We have identified an issue impacting some of our customers causing errors when attempting to access web view. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Posted Aug 13, 2019 - 15:40 EDT
This incident affected: Blackbaud Financial Edge NXT® (Financial Edge NXT).