Active Issue Alert – Blackbaud Online Express - #000631811

Incident Report for Blackbaud

Resolved

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Sep 04, 2025 - 06:19 EDT

Update

We are continuing to work on a fix for this issue.
Posted Sep 04, 2025 - 06:11 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 04, 2025 - 06:10 EDT

Update

09/04/2025 05:53 AM EST - Engineers are restarting the webservers and performing the reset on the Node A
Posted Sep 04, 2025 - 05:56 EDT

Update

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Sep 04, 2025 - 05:48 EDT

Investigating

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Sep 04, 2025 - 05:37 EDT
This incident affected: Payment Services.