An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Jan 09, 2026 - 11:20 EST
Monitoring
We are seeing successful logins to database view following a configuration change made by our engineering teams. We continue monitoring system performance to ensure the solutions remain accessible as user activity ramps back up. Please continue to reference this page for updates.
Posted Jan 09, 2026 - 11:11 EST
Update
We have identified an issue impacting a subset of our US customers causing errors when users try to log into Raiser's Edge NXT and Financial Edge NXT database view.
Users may see the error "Unable to connect to the server. Contact your system administrator with the following error. There is no Citrix SSL server configured on the specified address."
We continue working to resolve this issue. Please continue to reference this page for updates
Posted Jan 09, 2026 - 09:27 EST
Update
We have identified an issue impacting a subset of our US customers causing errors when users try to log into Raiser's Edge NXT and Financial Edge NXT database view.
Users may see the error "Unable to connect to the server. Contact your system administrator with the following error. There is no Citrix SSL server configured on the specified address."
We continue working to resolve this issue. Please continue to reference this page for updates
Posted Jan 09, 2026 - 07:31 EST
Update
We have identified an issue impacting a subset of our US customers causing errors when users try to log into Raiser's Edge NXT and Financial Edge NXT database view.
Users may see the error "Unable to connect to the server. Contact your system administrator with the following error. There is no Citrix SSL server configured on the specified address."
We continue working to resolve this issue. Please continue to reference this page for updates
Posted Jan 09, 2026 - 07:01 EST
Update
We are continuing to investigate this issue.
Posted Jan 09, 2026 - 07:00 EST
Investigating
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Jan 09, 2026 - 06:59 EST
This incident affected: Blackbaud Financial Edge NXT® (Financial Edge NXT) and Blackbaud Raiser's Edge NXT® (Raiser's Edge NXT®).