An issue impacting a subset of our customers is now resolved and transactions are now processing. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Jul 27, 2025 - 08:02 EDT
Update
We have identified an issue impacting some of our customers over the down time. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Jul 27, 2025 - 05:42 EDT
Investigating
We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Issue with Blackbaud payment services: "We are seeing long running transactions for Card Not Present and are going to start an incident as we are approaching the end of our allowed downtime.
We are currently going over our 2 hr customer downtime window during our release