An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
Posted Feb 06, 2025 - 09:03 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 05, 2025 - 22:11 EST
Update
We are currently diagnosing an issue impacting the integration between Blackbaud NetCommunity and Raiser's Edge NXT where transactions are not able to sync between the two applications. We are working diligently on resolving this as soon as possible.
Posted Feb 05, 2025 - 18:07 EST
Update
We are continuing to investigate this issue.
Posted Feb 05, 2025 - 16:34 EST
Investigating
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Posted Feb 05, 2025 - 16:25 EST
This incident affected: Blackbaud Raiser's Edge NXT® (Raiser's Edge NXT®) and Blackbaud NetCommunity™.